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From: mks59 on 25 Nov 2007 16:58
I picked up one of the Acer Aspire 5315-2153 laptops at Walmart Secret
Sale back on November 2nd. It was a great price for the hardware...
or so I thought.

After one week of very minimal use, it started to expectedly shut down
(as if someone pulled the power cord). All my unsaved work was lost.
After inspection I found that the machine was very hot and smelled as
though something was wrong. Immediately after the machine would turn
off, it would not respond to my attempts to turn it on. After waiting
for an hour (to let it cool off) everything seemed back to normal.

Since the first time, I have seen this behavior on several
occassions. I've sent a tech support request to Acer but have yet to
hear back from them. At this point I am considering returning the
laptop back to Walmart.

Has anyone else seen similar issues? Was I just the unlucky one that
got a lemon?

From: olfart on 25 Nov 2007 17:06

"mks59" <marcus.swenson(a)gmail.com> wrote in message
news:0ef412f0-9d20-4b0f-9886-7a0e46494507(a)s6g2000prc.googlegroups.com...
>I picked up one of the Acer Aspire 5315-2153 laptops at Walmart Secret
> Sale back on November 2nd. It was a great price for the hardware...
> or so I thought.
>
> After one week of very minimal use, it started to expectedly shut down
> (as if someone pulled the power cord). All my unsaved work was lost.
> After inspection I found that the machine was very hot and smelled as
> though something was wrong. Immediately after the machine would turn
> off, it would not respond to my attempts to turn it on. After waiting
> for an hour (to let it cool off) everything seemed back to normal.
>
> Since the first time, I have seen this behavior on several
> occassions. I've sent a tech support request to Acer but have yet to
> hear back from them. At this point I am considering returning the
> laptop back to Walmart.
>
> Has anyone else seen similar issues? Was I just the unlucky one that
> got a lemon?
>

get it back tp WallyMart if you still can. If it got hot and smelled there
is no sense in playing around with trying to repair it


From: BillW50 on 25 Nov 2007 17:11
In
news:0ef412f0-9d20-4b0f-9886-7a0e46494507(a)s6g2000prc.googlegroups.com,
mks59 typed on Sun, 25 Nov 2007 13:58:07 -0800 (PST):
> I picked up one of the Acer Aspire 5315-2153 laptops at Walmart Secret
> Sale back on November 2nd. It was a great price for the hardware...
> or so I thought.
>
> After one week of very minimal use, it started to expectedly shut down
> (as if someone pulled the power cord). All my unsaved work was lost.
> After inspection I found that the machine was very hot and smelled as
> though something was wrong. Immediately after the machine would turn
> off, it would not respond to my attempts to turn it on. After waiting
> for an hour (to let it cool off) everything seemed back to normal.
>
> Since the first time, I have seen this behavior on several
> occassions. I've sent a tech support request to Acer but have yet to
> hear back from them. At this point I am considering returning the
> laptop back to Walmart.
>
> Has anyone else seen similar issues? Was I just the unlucky one that
> got a lemon?

Take it back ASAP! Before they change their mind. And I haven't heard
too many good things about Acer in the newsgroups. I personally wouldn't
buy one.

--
Bill

From: John Doue on 26 Nov 2007 03:15
BillW50 wrote:
> In news:0ef412f0-9d20-4b0f-9886-7a0e46494507(a)s6g2000prc.googlegroups.com,
> mks59 typed on Sun, 25 Nov 2007 13:58:07 -0800 (PST):
>> I picked up one of the Acer Aspire 5315-2153 laptops at Walmart Secret
>> Sale back on November 2nd. It was a great price for the hardware...
>> or so I thought.
>>
>> After one week of very minimal use, it started to expectedly shut down
>> (as if someone pulled the power cord). All my unsaved work was lost.
>> After inspection I found that the machine was very hot and smelled as
>> though something was wrong. Immediately after the machine would turn
>> off, it would not respond to my attempts to turn it on. After waiting
>> for an hour (to let it cool off) everything seemed back to normal.
>>
>> Since the first time, I have seen this behavior on several
>> occassions. I've sent a tech support request to Acer but have yet to
>> hear back from them. At this point I am considering returning the
>> laptop back to Walmart.
>>
>> Has anyone else seen similar issues? Was I just the unlucky one that
>> got a lemon?
>
> Take it back ASAP! Before they change their mind. And I haven't heard
> too many good things about Acer in the newsgroups. I personally wouldn't
> buy one.
>
For what it is worth, I bought in December 06 an Acer Power 1000 which
granted does not qualify as a laptop. Still. Worked perfectly until it
started overheating after I updated the Bios with the update available
on Acer's site (which stated such an upgrade should not been unless
advised by an Acer representative). Downgrading back to the original
Bios did not solve the problem and eventually the machine died.

To the credit of Acer which received my machine barely a few days before
the warranty expired, they fixed my machine at no cost to me, within
less than a week. Of course, they (probably) had no way to tell I had
upgraded and downgraded the Bios, but it was obvious the machine had
been opened. I had tried to determine the cause of this overheating.

Although I cannot support this specifically, I am under the impression
that Acer has transitioned from so-so quality to prime quality. I also
have a 17" LCD monitor from Acer which I find extremely satisfying, at a
great price.

A few years ago, I would never have bought a laptop from Acer but now,
inasmuch they would have a "matte" display, I would seriously consider Acer.

Just my two cents.

--
John Doue
From: mutefan on 19 Dec 2007 04:30
On Dec 18, 9:53 am, John Doue <notw...(a)yahoo.com> wrote:
> mute...(a)yahoo.com wrote:
> > On Nov 25, 4:58 pm, mks59 <marcus.swen...(a)gmail.com> wrote:
> >> I picked up one of the Acer Aspire 5315-2153 laptops at Walmart Secret
> >> Sale back on November 2nd. It was a great price for the hardware...
> >> or so I thought.
>
> >> After one week of very minimal use, it started to expectedly shut down
> >> (as if someone pulled the power cord). All my unsaved work was lost.
> >> After inspection I found that the machine was very hot and smelled as
> >> though something was wrong. Immediately after the machine would turn
> >> off, it would not respond to my attempts to turn it on. After waiting
> >> for an hour (to let it cool off) everything seemed back to normal.
>
> >> Since the first time, I have seen this behavior on several
> >> occassions. I've sent a tech support request to Acer but have yet to
> >> hear back from them. At this point I am considering returning the
> >> laptop back to Walmart.
>
> >> Has anyone else seen similar issues? Was I just the unlucky one that
> >> got a lemon?
>
> > I also bought one of these but returned it for the exact reason. You
> > better get on the phone with Acer Customer Service in Texas.
> > Personally, if I were you, I'd take it back to Walmart and ask the
> > reason the particular model was on sale in the first place. Walmart's
> > own full-time electronics clerk, this nice kid who should be running
> > the joint, spent 1 hour+ online to verify what I told him: Acer has NO
> > link to any physical place in the U.S.
>
> > This was the thing that made me take it back. I asked two managers
> > how Walmart could sell something so expensive as laptops without even
> > having a U.S.-based plant to refer customers to for tech support or
> > customer service. Never got an answer.
>
> > Go back and make a stink about it. If you charged it, call the credit
> > card company and tell them you want to file a dispute. Walmart had no
> > right to put those machines on sale--do you know, when I brought it
> > back, an older electronics "inspector," who had to make sure I put all
> > the crappy cables and software back in the box in order to give me a
> > refund, told me "Well, why did you buy something like this?" I said
> > "Cause the bargain was so good." He said, "Well, then you only got
> > yourself to blame." But he meant it in a nice way, like, Walmart
> > knows there's people who can't afford high-end things--and in this
> > case, in my opinion, really took advantage of them.
>
> > Good luck.
>
> If Acer has no link to any physical place in the U.S, how did they
> manage the feat to repair the mini-desktop I sent them in less than a
> week? Want to drive here?
>
> Acer America Repair
> 1394 Eberhardt Rd.
> Temple, TX 76504
>
> Please let us know, I am interested.
>
> Regards
>
> --
> John Doue

Don't take my word for it. Heck, even *I* didn't take my word for it,
which is why I went to Walmart and asked a kid twenty years younger,
"Is it my imagination or is there NO phone number, physical address,
or U.S. based contact for this company on the site in their product
manual?" The polite kid went into the customer service area, searched
the same sites I searched, and came out an *hour* later. He said,
exact words, "There's absolutely no place I found on this site or
links that tell how to contact Acer about a defective laptop."

I asked the Walmart store manager for help but got a blank stare. I
kept calling Walmart because it came almost like a game; and I did
have fifteen days to return the laptop. I also found the place in
Texas you cite but only after a merchandising manager at Walmart
helped me find it. Acer's "tech support" is closed more hours than
it's open.

As the return-checker at Walmart said, "You get what you pay for."
But millionaires don't have to stand in Black Friday-special lines,
and for Walmart to sell these laptops without a plan in place
regarding customer service was inexcusable. I am positive not every
consumer would have had the time to do the bit*%ing and moaning I did.
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