Weird motherboard problem
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From: Steve Corr on 3 Feb 2010 17:14 Hi Sue Well if I'm to believe the Western Digital diagnostic tool then yes they did sustain damge, it reported bad file clusters or something like that. It seems very odd that both of them should be damaged. I know turning of the power can be risky when the drive is active but on both occasions windows was not booted. I did reformat and re-ran the diagnostic tool again on both drives and still got errors. I'm not too concerned about the drives as they were both under warrantee and WD are pretty quick in sending out replacements. As for the other checks I haven't done them my self but being still under warantte I returned it to gear4music and their man told me they ran ectensive tests on all componants and the power supply and found them all to be working. I'm inclined to rule out the possibility of the board making contact with the case and cuasing problems for same reason as above, and also because after they sent iy back the first time I opend the box to discover that the case had been badley damaged by parcel force. It looked like some one had taken a sledge hammer to it. Something I've been tempted to do lately : - )) So if it had been making contact with the case the first time I sent it for repair It's unlikely it would be hapening again as they have put it in a brand new case. I've emailed asus and descibed the problem and they say I should hear something back by this time tommorow. I think I'm going to have to get a replacement so I'm glad it's still under warantee as my wallet is still walking with a limp after christmas. PS, before anyone mentions it I have updated the BIOS in the hope that might do some good but it's had no effect. "Sue Morton" <867-5309(a)domain.invalid> wrote in message news:hkc1ih$e7s$1(a)appyface.eternal-september.org... > Hi Steve, > > Even with hands-on access to the system it can be a bit of a puzzle. Some > things that come to mind: > > 1. Do you know that the disks actually sustained damage? The reason I > ask, the type of disk corruption I'm used to dealing with, is to the OS > level formatting of the disk. The disk itself is unchanged (no new bad > sectors at low-level, no damaged MBR track area etc.). IOW, just a > windows-level reformat is all that's needed to put the disk back in > service, there's nothing wrong with the disk itself. > > 2. Have you tested your power supply for correct voltages etc. > > 3. Have you tried cleaning the board and cards and reseating everything? > I'd use a strong vacuum first to remove as much dust etc. as possible, > then use compressed air to blow out the rest > > 4. Have you visually inspected the board for anomalies -- bulging > capacitors for example? > > 5. Do you have a temperature sensing program to tell you if the system is > overheating? Try this free program: http://www.almico.com/speedfan.php > and see what your temps are > -- > Sue Morton > > "Ardcorr" <purtington(a)googlemail.com> wrote in message > news:7ssrm9FadeU1(a)mid.individual.net... >> Hi People >> I've had a very strange problem that is driving me crazy. >> It has claimed the lives of two innocent hard drives already. >> >> It's an intermittent problem but my motherboard, an asus P5Q (SE I >> think?) >> doesn't go into BIOS and consequently my daw don't boot. >> When I say, not going into BIOS, I mean it doesn't even beep. >> It just sits there and the red power (?) light on the front of my case is >> on constant which >> is wrong. >> If I disconnect the power completely and leave it for a good while it >> will >> work, but only if I totally disconnect the power. I've not yet run enough >> tests >> on it to say how long I have to leave it for as on both occasions I left >> it over night. >> I will give the rest of my specs if required but I don't think it's >> effected by any other >> component. I have disconnected everything, hard drives, DVD drive, >> graphics card and >> it still has the same problem. >> Has anyone encountered this before and if so did they resolve it or buy a >> new board? >> Could it be something to do with the battery on the board? I have no idea >> and even more >> worrying neither does the guy at gear4music "formally RedSub" (who built >> it my daw) >> He thinks I need a new board but I'm hoping he's wrong. >> >> As for the hard drives, on two occasions when it refused to go into BIOS >> I shut it off using the switch >> at the back and not holding the on/off button at the front. When I did >> finally get it to go through >> the BIOS stage it gave me a, "cannot read disk" error and when I ran a >> diagnostic scan on the disks >> they were both damaged. Luckily they were still under warrantee and all >> the data was backed up. >> >> Thanks in advance >> Steve >> >> > >
From: reqluq on 4 Feb 2010 00:11 Sue, he said it happens with everything disconnected... drives etc.. req "Sue Morton" <867-5309(a)domain.invalid> wrote in message news:hkc1ih$e7s$1(a)appyface.eternal-september.org... > Hi Steve, > > Even with hands-on access to the system it can be a bit of a puzzle. Some > things that come to mind: > > 1. Do you know that the disks actually sustained damage? The reason I > ask, the type of disk corruption I'm used to dealing with, is to the OS > level formatting of the disk. The disk itself is unchanged (no new bad > sectors at low-level, no damaged MBR track area etc.). IOW, just a > windows-level reformat is all that's needed to put the disk back in > service, there's nothing wrong with the disk itself. > > 2. Have you tested your power supply for correct voltages etc. > > 3. Have you tried cleaning the board and cards and reseating everything? > I'd use a strong vacuum first to remove as much dust etc. as possible, > then use compressed air to blow out the rest > > 4. Have you visually inspected the board for anomalies -- bulging > capacitors for example? > > 5. Do you have a temperature sensing program to tell you if the system is > overheating? Try this free program: http://www.almico.com/speedfan.php > and see what your temps are > -- > Sue Morton > > "Ardcorr" <purtington(a)googlemail.com> wrote in message > news:7ssrm9FadeU1(a)mid.individual.net... >> Hi People >> I've had a very strange problem that is driving me crazy. >> It has claimed the lives of two innocent hard drives already. >> >> It's an intermittent problem but my motherboard, an asus P5Q (SE I >> think?) >> doesn't go into BIOS and consequently my daw don't boot. >> When I say, not going into BIOS, I mean it doesn't even beep. >> It just sits there and the red power (?) light on the front of my case is >> on constant which >> is wrong. >> If I disconnect the power completely and leave it for a good while it >> will >> work, but only if I totally disconnect the power. I've not yet run enough >> tests >> on it to say how long I have to leave it for as on both occasions I left >> it over night. >> I will give the rest of my specs if required but I don't think it's >> effected by any other >> component. I have disconnected everything, hard drives, DVD drive, >> graphics card and >> it still has the same problem. >> Has anyone encountered this before and if so did they resolve it or buy a >> new board? >> Could it be something to do with the battery on the board? I have no idea >> and even more >> worrying neither does the guy at gear4music "formally RedSub" (who built >> it my daw) >> He thinks I need a new board but I'm hoping he's wrong. >> >> As for the hard drives, on two occasions when it refused to go into BIOS >> I shut it off using the switch >> at the back and not holding the on/off button at the front. When I did >> finally get it to go through >> the BIOS stage it gave me a, "cannot read disk" error and when I ran a >> diagnostic scan on the disks >> they were both damaged. Luckily they were still under warrantee and all >> the data was backed up. >> >> Thanks in advance >> Steve >> >> > >
From: Sue Morton on 4 Feb 2010 00:29 Yes I know... but if "everything is disconnected" it simply *can't* boot LOL So I can't really judge from the words in some internet post... have to make some leaps. Here's a snip of what I mean: >>> If I disconnect the power completely and leave it for a good while it >>> will >>> work, but only if I totally disconnect the power. I'm sure he meant "it will work for awhile after I plug it back in" but that's not what he wrote. Hence I take this stuff with a grain of salt :-) -- Sue Morton "reqluq" <scredcropshonnospam(a)hotmail.com> wrote in message news:5OudnTiVcuiTyvfWnZ2dnUVZ_tednZ2d(a)supernews.com... > Sue, he said it happens with everything disconnected... drives etc.. > req > "Sue Morton" <867-5309(a)domain.invalid> wrote in message > news:hkc1ih$e7s$1(a)appyface.eternal-september.org... >> Hi Steve, >> >> Even with hands-on access to the system it can be a bit of a puzzle. >> Some things that come to mind: >> >> 1. Do you know that the disks actually sustained damage? The reason I >> ask, the type of disk corruption I'm used to dealing with, is to the OS >> level formatting of the disk. The disk itself is unchanged (no new bad >> sectors at low-level, no damaged MBR track area etc.). IOW, just a >> windows-level reformat is all that's needed to put the disk back in >> service, there's nothing wrong with the disk itself. >> >> 2. Have you tested your power supply for correct voltages etc. >> >> 3. Have you tried cleaning the board and cards and reseating everything? >> I'd use a strong vacuum first to remove as much dust etc. as possible, >> then use compressed air to blow out the rest >> >> 4. Have you visually inspected the board for anomalies -- bulging >> capacitors for example? >> >> 5. Do you have a temperature sensing program to tell you if the system >> is overheating? Try this free program: >> http://www.almico.com/speedfan.php and see what your temps are >> -- >> Sue Morton >> >> "Ardcorr" <purtington(a)googlemail.com> wrote in message >> news:7ssrm9FadeU1(a)mid.individual.net... >>> Hi People >>> I've had a very strange problem that is driving me crazy. >>> It has claimed the lives of two innocent hard drives already. >>> >>> It's an intermittent problem but my motherboard, an asus P5Q (SE I >>> think?) >>> doesn't go into BIOS and consequently my daw don't boot. >>> When I say, not going into BIOS, I mean it doesn't even beep. >>> It just sits there and the red power (?) light on the front of my case >>> is on constant which >>> is wrong. >>> If I disconnect the power completely and leave it for a good while it >>> will >>> work, but only if I totally disconnect the power. I've not yet run >>> enough tests >>> on it to say how long I have to leave it for as on both occasions I left >>> it over night. >>> I will give the rest of my specs if required but I don't think it's >>> effected by any other >>> component. I have disconnected everything, hard drives, DVD drive, >>> graphics card and >>> it still has the same problem. >>> Has anyone encountered this before and if so did they resolve it or buy >>> a new board? >>> Could it be something to do with the battery on the board? I have no >>> idea and even more >>> worrying neither does the guy at gear4music "formally RedSub" (who built >>> it my daw) >>> He thinks I need a new board but I'm hoping he's wrong. >>> >>> As for the hard drives, on two occasions when it refused to go into BIOS >>> I shut it off using the switch >>> at the back and not holding the on/off button at the front. When I did >>> finally get it to go through >>> the BIOS stage it gave me a, "cannot read disk" error and when I ran a >>> diagnostic scan on the disks >>> they were both damaged. Luckily they were still under warrantee and all >>> the data was backed up. >>> >>> Thanks in advance >>> Steve >>> >>> >> >> > >
From: Sue Morton on 4 Feb 2010 00:45 Windows doesn't have to be booted for the corruption I was talking about, to occur. But the drives would have to have power. I've not used WD's diagnostics much, but I'm inclined to think you can trust those results -- if after normal formatting (and you did NOT use a "quick format", right?) the diags still give errors then WD will know what to look for. The reason I was asking whether the drives just lost formatting or were physically damaged, was to try to pinpoint the cause of the problem -- those would in my experience have potentially different possible causes. If you trust that Gear4Music really did do all the testing they say they did, then before you get it back (or get a replacement) I'd recommend thorough testing and examination of your house power and everything connected to it on the circuit for the machine. I'd examine and test the physical outlet itself, also the entire circuit that outlet is on. examine and test power strips, surge protectors, battery backups etc. you use on that circuit, not necessarily just for the PC. You could also first take it to a relative or friend's place (not in any way associated with the power to your home), plug it in and leave it run for awhile. If after it has run longer without trouble than it did at your home, and you've inspected/replaced your electrical situation, bring it home and see if it recurs. I'd suspect something simple like performing a hard reset on the CMOS and replacing the batter, but I've not heard of a CMOS problem causing causing physical damage. I suppose it's possible. Let's hope you get a replacement, there's nothing wrong with your house power, and all's well. -- Sue Morton "Steve Corr" <purtington(a)googlemail.com> wrote in message news:7suaqiFqllU1(a)mid.individual.net... > Hi Sue > > Well if I'm to believe the Western Digital diagnostic tool then yes they > did sustain damge, > it reported bad file clusters or something like that. > It seems very odd that both of them should be damaged. I know turning of > the power can be > risky when the drive is active but on both occasions windows was not > booted. > > I did reformat and re-ran the diagnostic tool again on both drives and > still got errors. > I'm not too concerned about the drives as they were both under warrantee > and WD are > pretty quick in sending out replacements. > > As for the other checks I haven't done them my self but being still under > warantte I returned > it to gear4music and their man told me they ran ectensive tests on all > componants and the power supply > and found them all to be working. > > I'm inclined to rule out the possibility of the board making contact with > the case and cuasing problems for > same reason as above, and also because after they sent iy back the first > time I opend the box to discover > that the case had been badley damaged by parcel force. It looked like some > one had taken a sledge hammer to it. > Something I've been tempted to do lately : - )) > > So if it had been making contact with the case the first time I sent it > for repair It's unlikely it would be hapening > again as they have put it in a brand new case. > > I've emailed asus and descibed the problem and they say I should hear > something back by this time tommorow. > I think I'm going to have to get a replacement so I'm glad it's still > under warantee as my wallet is still walking with > a limp after christmas. > > PS, before anyone mentions it I have updated the BIOS in the hope that > might do some good but it's had no effect. > > "Sue Morton" <867-5309(a)domain.invalid> wrote in message > news:hkc1ih$e7s$1(a)appyface.eternal-september.org... >> Hi Steve, >> >> Even with hands-on access to the system it can be a bit of a puzzle. >> Some things that come to mind: >> >> 1. Do you know that the disks actually sustained damage? The reason I >> ask, the type of disk corruption I'm used to dealing with, is to the OS >> level formatting of the disk. The disk itself is unchanged (no new bad >> sectors at low-level, no damaged MBR track area etc.). IOW, just a >> windows-level reformat is all that's needed to put the disk back in >> service, there's nothing wrong with the disk itself. >> >> 2. Have you tested your power supply for correct voltages etc. >> >> 3. Have you tried cleaning the board and cards and reseating everything? >> I'd use a strong vacuum first to remove as much dust etc. as possible, >> then use compressed air to blow out the rest >> >> 4. Have you visually inspected the board for anomalies -- bulging >> capacitors for example? >> >> 5. Do you have a temperature sensing program to tell you if the system >> is overheating? Try this free program: >> http://www.almico.com/speedfan.php and see what your temps are >> -- >> Sue Morton >> >> "Ardcorr" <purtington(a)googlemail.com> wrote in message >> news:7ssrm9FadeU1(a)mid.individual.net... >>> Hi People >>> I've had a very strange problem that is driving me crazy. >>> It has claimed the lives of two innocent hard drives already. >>> >>> It's an intermittent problem but my motherboard, an asus P5Q (SE I >>> think?) >>> doesn't go into BIOS and consequently my daw don't boot. >>> When I say, not going into BIOS, I mean it doesn't even beep. >>> It just sits there and the red power (?) light on the front of my case >>> is on constant which >>> is wrong. >>> If I disconnect the power completely and leave it for a good while it >>> will >>> work, but only if I totally disconnect the power. I've not yet run >>> enough tests >>> on it to say how long I have to leave it for as on both occasions I left >>> it over night. >>> I will give the rest of my specs if required but I don't think it's >>> effected by any other >>> component. I have disconnected everything, hard drives, DVD drive, >>> graphics card and >>> it still has the same problem. >>> Has anyone encountered this before and if so did they resolve it or buy >>> a new board? >>> Could it be something to do with the battery on the board? I have no >>> idea and even more >>> worrying neither does the guy at gear4music "formally RedSub" (who built >>> it my daw) >>> He thinks I need a new board but I'm hoping he's wrong. >>> >>> As for the hard drives, on two occasions when it refused to go into BIOS >>> I shut it off using the switch >>> at the back and not holding the on/off button at the front. When I did >>> finally get it to go through >>> the BIOS stage it gave me a, "cannot read disk" error and when I ran a >>> diagnostic scan on the disks >>> they were both damaged. Luckily they were still under warrantee and all >>> the data was backed up. >>> >>> Thanks in advance >>> Steve >>> >>> >> >> > >
From: reqluq on 5 Feb 2010 02:59
But he should be able to get into the bios no? req "Sue Morton" <867-5309(a)domain.invalid> wrote in message news:hkdmt6$1om$1(a)appyface.eternal-september.org... > Yes I know... but if "everything is disconnected" it simply *can't* boot > LOL So I can't really judge from the words in some internet post... have > to make some leaps. > > Here's a snip of what I mean: >>>> If I disconnect the power completely and leave it for a good while it >>>> will >>>> work, but only if I totally disconnect the power. > > I'm sure he meant "it will work for awhile after I plug it back in" but > that's not what he wrote. Hence I take this stuff with a grain of salt > :-) > -- > Sue Morton > > "reqluq" <scredcropshonnospam(a)hotmail.com> wrote in message > news:5OudnTiVcuiTyvfWnZ2dnUVZ_tednZ2d(a)supernews.com... >> Sue, he said it happens with everything disconnected... drives etc.. >> req >> "Sue Morton" <867-5309(a)domain.invalid> wrote in message >> news:hkc1ih$e7s$1(a)appyface.eternal-september.org... >>> Hi Steve, >>> >>> Even with hands-on access to the system it can be a bit of a puzzle. >>> Some things that come to mind: >>> >>> 1. Do you know that the disks actually sustained damage? The reason I >>> ask, the type of disk corruption I'm used to dealing with, is to the OS >>> level formatting of the disk. The disk itself is unchanged (no new bad >>> sectors at low-level, no damaged MBR track area etc.). IOW, just a >>> windows-level reformat is all that's needed to put the disk back in >>> service, there's nothing wrong with the disk itself. >>> >>> 2. Have you tested your power supply for correct voltages etc. >>> >>> 3. Have you tried cleaning the board and cards and reseating >>> everything? I'd use a strong vacuum first to remove as much dust etc. as >>> possible, then use compressed air to blow out the rest >>> >>> 4. Have you visually inspected the board for anomalies -- bulging >>> capacitors for example? >>> >>> 5. Do you have a temperature sensing program to tell you if the system >>> is overheating? Try this free program: >>> http://www.almico.com/speedfan.php and see what your temps are >>> -- >>> Sue Morton >>> >>> "Ardcorr" <purtington(a)googlemail.com> wrote in message >>> news:7ssrm9FadeU1(a)mid.individual.net... >>>> Hi People >>>> I've had a very strange problem that is driving me crazy. >>>> It has claimed the lives of two innocent hard drives already. >>>> >>>> It's an intermittent problem but my motherboard, an asus P5Q (SE I >>>> think?) >>>> doesn't go into BIOS and consequently my daw don't boot. >>>> When I say, not going into BIOS, I mean it doesn't even beep. >>>> It just sits there and the red power (?) light on the front of my case >>>> is on constant which >>>> is wrong. >>>> If I disconnect the power completely and leave it for a good while it >>>> will >>>> work, but only if I totally disconnect the power. I've not yet run >>>> enough tests >>>> on it to say how long I have to leave it for as on both occasions I >>>> left it over night. >>>> I will give the rest of my specs if required but I don't think it's >>>> effected by any other >>>> component. I have disconnected everything, hard drives, DVD drive, >>>> graphics card and >>>> it still has the same problem. >>>> Has anyone encountered this before and if so did they resolve it or buy >>>> a new board? >>>> Could it be something to do with the battery on the board? I have no >>>> idea and even more >>>> worrying neither does the guy at gear4music "formally RedSub" (who >>>> built it my daw) >>>> He thinks I need a new board but I'm hoping he's wrong. >>>> >>>> As for the hard drives, on two occasions when it refused to go into >>>> BIOS I shut it off using the switch >>>> at the back and not holding the on/off button at the front. When I did >>>> finally get it to go through >>>> the BIOS stage it gave me a, "cannot read disk" error and when I ran a >>>> diagnostic scan on the disks >>>> they were both damaged. Luckily they were still under warrantee and all >>>> the data was backed up. >>>> >>>> Thanks in advance >>>> Steve >>>> >>>> >>> >>> >> >> > > |