What do we think of O2?
in [UK Mobile]
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From: Jason H on 31 Jul 2010 07:03 O2 are the biggest network in Britain but I have never really used them until I got my O2 world cup promotional SIM a while back to see what the fuss was about before getting a contract. Whilst I am very impressed with 2G coverage (best of all the networks around most of the West Midlands I'd say), I have hesitations about getting a contract with them: The contracts seem much more expensive than competitors (except the Simplicity SIM only which are very good value) No conference calling unless you get an iPhone tariff or iPhone SIM only tariff No text delivery reports No call barring or automatic clock setting (OK - not that important!) No facility to get a PDF bill which would make expense claims much easier And most annoyingly - texts not delivered because the phone is switched off / out of coverage take AGES to come through - even when re-registering on the network. And on the new tariffs you can't use 4 texts to pay for a picture message or a roaming SMS, which would have been really handy Why are all these people using them? Am I missing something here? Hmm... --- news://freenews.netfront.net/ - complaints: news(a)netfront.net ---
From: JL on 31 Jul 2010 14:27 The average Joe Blogs wants a signal where he works, rests and plays. O2 does this very well. The website is uncluttered and nice to use, the customer service is good on the whole, and the various rewards schemes they have make customers think they're getting something back. I believe they are about to launch a new reward scheme on pay monthly where you can get M&S vouchers etc. every so often. They've also heavily pushed their unlimited free O2 to O2 calls on both pay monthly and PAYG, and I think a lot of people have got friends/family to switch because of that. As you say though, the actual network is not the best. Something you didn't mention is that you cannot have more than 1 number on a pay monthly account, unless you took them out at the same time. If you want another line it has to be full credit checked, new account, new direct debit. -- JL "Jason H" <nospam(a)nospam.net> wrote in message news:i30vu0$1c22$1(a)adenine.netfront.net... > O2 are the biggest network in Britain but I have never really used them > until I got my O2 world cup promotional SIM a while back to see what the > fuss was about before getting a contract. > Whilst I am very impressed with 2G coverage (best of all the networks > around most of the West Midlands I'd say), I have hesitations about > getting a contract with them: > > The contracts seem much more expensive than competitors (except the > Simplicity SIM only which are very good value) > No conference calling unless you get an iPhone tariff or iPhone SIM only > tariff > No text delivery reports > No call barring or automatic clock setting (OK - not that important!) > No facility to get a PDF bill which would make expense claims much easier > And most annoyingly - texts not delivered because the phone is switched > off / out of coverage take AGES to come through - even when re-registering > on the network. > And on the new tariffs you can't use 4 texts to pay for a picture message > or a roaming SMS, which would have been really handy > > Why are all these people using them? Am I missing something here? Hmm... > > --- news://freenews.netfront.net/ - complaints: news(a)netfront.net ---
From: smurf on 1 Aug 2010 13:10 Jason H wrote: > O2 are the biggest network in Britain but I have never really used > them until I got my O2 world cup promotional SIM a while back to see > what the fuss was about before getting a contract. > Whilst I am very impressed with 2G coverage (best of all the networks > around most of the West Midlands I'd say), I have hesitations about > getting a contract with them: > Their 3g coverage is utterly awful.
From: Mark Ingle on 1 Aug 2010 17:04 Jason H <nospam(a)nospam.net> wrote: > Why are all these people using them? Am I missing something here? Hmm... I suppose it all depends on a number of factors, including price, coverage in areas such as one's home, and customer service. In my situation, if you exclude the virtual networks like ASDA, O2 is best for me. I'm with O2 and find the signal very good where I live, though 3G speeds not wonderful; still goes into Edge a fair bit. I have found customer service very good. Prices are ok esp. compared to Voda, though like you it is disappointing that they have stopped their 4 texts/picture message - much prefer having that to unlimited texts. I have an Orange work mobile, and coverage isn't as good in my area - I don't even get a signal in most areas of my home; plus customer service is abysmal. In fact, the Orange service seems to have gotten worse compared to years ago when I had an Orange contract! Although I think Orange is worst of all networks, having an Orange phone has one advantage in that one can get cheap cinema tickets on Wednesdays! The O2 home broadband is very good, and it helps to have the discount one gets by having an O2 mobile.
From: R. Mark Clayton on 1 Aug 2010 19:36
"Jason H" <nospam(a)nospam.net> wrote in message news:i30vu0$1c22$1(a)adenine.netfront.net... > O2 are the biggest network in Britain but I have never really used them > until I got my O2 world cup promotional SIM a while back to see what the > fuss was about before getting a contract. > Whilst I am very impressed with 2G coverage (best of all the networks > around most of the West Midlands I'd say), I have hesitations about > getting a contract with them: > > The contracts seem much more expensive than competitors (except the > Simplicity SIM only which are very good value) So buy the phone and just pay O2 for service. > No conference calling unless you get an iPhone tariff or iPhone SIM only > tariff Not tried this, but I thought it was in - can certainly handle two calls at once. > No text delivery reports Prefix *0#. > No call barring or automatic clock setting (OK - not that important!) > No facility to get a PDF bill which would make expense claims much easier > And most annoyingly - texts not delivered because the phone is switched > off / out of coverage take AGES to come through - even when re-registering > on the network. If you send one this normally wakes it up. > And on the new tariffs you can't use 4 texts to pay for a picture message > or a roaming SMS, which would have been really handy Not a problem if they are unlimited though. > > Why are all these people using them? Am I missing something here? Hmm... Inertia. Good 2G coverage. Dual band GSM. Quite fast on 3G IMO. Customer service not as bad as it used to be... Cheap SIM only contract. |