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From: Diane Low on 17 Apr 2007 13:30
Hi Steve,
I did try adding the doc file to the File tab of OBP, but received the same
error message as stated above in the test server. I eliminated so many
possibilities during troubleshooting (shell error 5/trust mode, etc among them)
that it seemed like I needed to rethink the syntax of the calc icon. I tried
several different expressions but while they would run in AW, they would not
run when published and put on the test server. Frustrating, but I learn more
each time I encounter a problem like this.
Thanks for your help!
Diane
:smile;

From: Diane Low on 17 Apr 2007 14:29
Hi Amy,
Yes, I checked with our IT person that loads to the test server. He advised
they had loaded the entire published file including the Files folder to the
test server.

WhenI published using Paul's code, I began receiving the Shell error 5 msg.
Darn.

I then changed to the corrected code below (thanks Amy for noticing my
incorrect slashes) if NetConnected then
JumpPrintReturn("",NetLocation^"files//Glossary_Final3_12_07.doc")
else
JumpPrintReturn("word.exe",FileLocation^"files\\Glossary_Final3_12_07.doc")

I also manually added the word document to the Files Tab of OBP. I selected
the word document from the Files folder that is inside the file that holds the
published course. Unfortunately, when put on the test server, we again
received shell error 5. The document is in the file. It is added to the
published file, I don't understand why we are getting the shell error 5 now.

I am ready to recommend that we put this document in the RoboHelp Learning
Guide that is linked to the course via HTML and be done with it. If the user
wants it, they can print it from the guide. Grrr.

But I really want to understand why this is not working!

Thanks everyone! I welcome any other suggestions.
Diane


From: Amy Blankenship *AdobeCommunityExpert* on 17 Apr 2007 14:40

"Diane Low" <webforumsuser(a)macromedia.com> wrote in message
news:f033mt$jk$1(a)forums.macromedia.com...
> Hi Amy,
> Yes, I checked with our IT person that loads to the test server. He
> advised
> they had loaded the entire published file including the Files folder to
> the
> test server.

I didn't ask if it was uploaded to the server. I asked if it was properly
downloaded to the client. Since you don't understand the question, I think
it's clear you did not do that. I'd like to tell you where to look, but to
do that I need to know what version of the player you're using.

> WhenI published using Paul's code, I began receiving the Shell error 5
> msg.
> Darn.
>
> I then changed to the corrected code below (thanks Amy for noticing my
> incorrect slashes) if NetConnected then
> JumpPrintReturn("",NetLocation^"files//Glossary_Final3_12_07.doc")
> else
> JumpPrintReturn("word.exe",FileLocation^"files\\Glossary_Final3_12_07.doc")
>
> I also manually added the word document to the Files Tab of OBP. I
> selected
> the word document from the Files folder that is inside the file that holds
> the
> published course. Unfortunately, when put on the test server, we again
> received shell error 5. The document is in the file. It is added to the
> published file, I don't understand why we are getting the shell error 5
> now.

Is there any chance the document is being downloaded somewhere you don't
expect? For instance, files that are included at the root of a course
folder wind up in a folder called DOWNLOAD for whatever reason. Check the
path in OBP that it will be downloading the files TO to verify that is
right.

-Amy


From: Diane Low on 17 Apr 2007 15:49
Hi Amy,
We have Flash 9, AW7 & Shockwave 10 loaded on our machines and on the users
machines.
There is always a chance that the document is being downloaded somewhere we
don't expect. However, the download path in OBP is correct and when I look at
the file/file folder, the document is shown right along with the aam files.
We publish to a file folder on our main network drive. Our IT then loads
the folder holding the published files to our LMS test server. Everything is
contained within that one file folder, if that information helps you. After it
is internally tested we load it to the statewide LMS/server.
I hope I understand your questions, I'm trying.
Thanks
Diane



From: Amy Blankenship *AdobeCommunityExpert* on 17 Apr 2007 16:03

"Diane Low" <webforumsuser(a)macromedia.com> wrote in message
news:f038cb$6fb$1(a)forums.macromedia.com...
> Hi Amy,
> We have Flash 9, AW7 & Shockwave 10 loaded on our machines and on the
> users
> machines.
> There is always a chance that the document is being downloaded
> somewhere we
> don't expect. However, the download path in OBP is correct and when I
> look at
> the file/file folder, the document is shown right along with the aam
> files.
> We publish to a file folder on our main network drive. Our IT then
> loads
> the folder holding the published files to our LMS test server. Everything
> is
> contained within that one file folder, if that information helps you.
> After it
> is internally tested we load it to the statewide LMS/server.
> I hope I understand your questions, I'm trying.

OK, only one question: What version of the web player are you publishing
for? If you're not sure, paste the contents of the HTML page OBP produces
here.


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