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From: viewpoint on 13 Jan 2009 12:27
computer hp pavillion with win xp, now 2 years old. pc doctor states no
hardware failures. just did a D Recovery due to a com3 conflict.
the Serial device has a yellow mark showing it's disabled. the properties
give the following info--
non plug and play SERIAL

Selected Resource
********************
*DISABLED DEVICE* Class: Non-Plug and
Device: Serial No resources used. Device Drivers:

SERIAL PROPERTIES
device type Non-Plug and Play Drivers
mfg unknown
location Unknown
device status
This device is not present, is not working properly, or does not have all
its drivers installed. (Code 24)Click Troubleshoot to start the
troubleshooter for this device.
driver
service name serial
display name serialClick .
current status stopped
start up automatic
TRYING TO START ERROE MSG
THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING TO
START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT

driver file details
C:\windows\system32\drivers\serial.sys
provider microsoft corporation
file version 5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
copy right microsoft corporation
details
device instance id
ROOT\LEGACY_SERIAL\0000
devnode flags
DN_ROOT_ENUMERATED
DN_HAS_PROBLEM
DN_MOVED
DN_DISABLE
DN_NT_ENUMERATOR
DN_NT_DRIVER
config flag
COFIGFLAG_REINSTALL
current power state
D3
power capabilities
PDCAP_D0_SUPPORTED
PDCAP_D3_SUPPORTED
power state mappings
S0 ->D0
S1 ->D3
S2 ->D3
S3 ->D3
S4 ->D3
S5 ->D3
is this device causing com3modem problem? how do I fix it? how do I update
it?the original software is just recovered, so can the original device
faulty. this is a MS product will MS please tell me how to correct it?
thank you.
--
vpoint
From: smlunatick on 13 Jan 2009 16:16
On Jan 13, 5:27 pm, viewpoint <viewpo...(a)discussions.microsoft.com>
wrote:
> computer hp pavillion with win xp, now 2 years old. pc doctor states no
> hardware failures. just did a D Recovery due to a com3 conflict.
> the Serial device has a yellow mark showing it's disabled. the properties
> give the following info--
> non plug and play SERIAL
>
> Selected Resource
> ********************
> *DISABLED DEVICE* Class: Non-Plug and
> Device: Serial No resources used. Device Drivers:
>
>  SERIAL PROPERTIES
>   device type  Non-Plug and Play Drivers
>   mfg  unknown
>   location  Unknown
>   device status
> This device is not present, is not working properly, or does not have all
> its drivers installed. (Code 24)Click Troubleshoot to start the
> troubleshooter for this device.
>      driver
>      service name  serial
>      display name  serialClick  .
>       current status stopped
>       start up  automatic
>       TRYING TO START ERROE MSG
>       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO  
> START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
>
>       driver  file details
>       C:\windows\system32\drivers\serial.sys
>       provider  microsoft corporation
>       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
>       copy right microsoft corporation
>       details
>       device instance id
>       ROOT\LEGACY_SERIAL\0000
>       devnode flags
>        DN_ROOT_ENUMERATED
>        DN_HAS_PROBLEM
>        DN_MOVED
>        DN_DISABLE
>        DN_NT_ENUMERATOR
>        DN_NT_DRIVER
>        config flag
>        COFIGFLAG_REINSTALL
>         current power state
>         D3
>          power capabilities
>          PDCAP_D0_SUPPORTED
>          PDCAP_D3_SUPPORTED
>          power state mappings
>          S0 ->D0
>          S1 ->D3
>          S2 ->D3
>          S3 ->D3
>          S4 ->D3
>          S5 ->D3
> is this device causing com3modem problem? how do I fix it? how do I update
> it?the original software is just recovered, so can the original device
> faulty. this is a MS product will MS please tell me how to correct it?
> thank you.
> --
>  vpoint

COM 3 is not a normal comm port in the standard XP install. COM 3
would normally show up when you install an internal analog dial-up
modem. Does all your other devices show up?
From: viewpoint on 18 Jan 2009 16:31
thank you. i have installed all updates and serial device driver do not show
yellow sign. have restarted several times during update install but never
turned computer off. i will do it and start allover again and then i will kow
if serial com3 port problem is resolved. thanks again.
vpoint


"smlunatick" wrote:

> On Jan 13, 5:27 pm, viewpoint <viewpo...(a)discussions.microsoft.com>
> wrote:
> > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > hardware failures. just did a D Recovery due to a com3 conflict.
> > the Serial device has a yellow mark showing it's disabled. the properties
> > give the following info--
> > non plug and play SERIAL
> >
> > Selected Resource
> > ********************
> > *DISABLED DEVICE* Class: Non-Plug and
> > Device: Serial No resources used. Device Drivers:
> >
> > SERIAL PROPERTIES
> > device type Non-Plug and Play Drivers
> > mfg unknown
> > location Unknown
> > device status
> > This device is not present, is not working properly, or does not have all
> > its drivers installed. (Code 24)Click Troubleshoot to start the
> > troubleshooter for this device.
> > driver
> > service name serial
> > display name serialClick .
> > current status stopped
> > start up automatic
> > TRYING TO START ERROE MSG
> > THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING TO
> > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
> >
> > driver file details
> > C:\windows\system32\drivers\serial.sys
> > provider microsoft corporation
> > file version 5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> > copy right microsoft corporation
> > details
> > device instance id
> > ROOT\LEGACY_SERIAL\0000
> > devnode flags
> > DN_ROOT_ENUMERATED
> > DN_HAS_PROBLEM
> > DN_MOVED
> > DN_DISABLE
> > DN_NT_ENUMERATOR
> > DN_NT_DRIVER
> > config flag
> > COFIGFLAG_REINSTALL
> > current power state
> > D3
> > power capabilities
> > PDCAP_D0_SUPPORTED
> > PDCAP_D3_SUPPORTED
> > power state mappings
> > S0 ->D0
> > S1 ->D3
> > S2 ->D3
> > S3 ->D3
> > S4 ->D3
> > S5 ->D3
> > is this device causing com3modem problem? how do I fix it? how do I update
> > it?the original software is just recovered, so can the original device
> > faulty. this is a MS product will MS please tell me how to correct it?
> > thank you.
> > --
> > vpoint
>
> COM 3 is not a normal comm port in the standard XP install. COM 3
> would normally show up when you install an internal analog dial-up
> modem. Does all your other devices show up?
>
From: viewpoint on 18 Jan 2009 17:05
I want to add some thing for those who have tech knowledge.
Now Serial device driver properties showed

NOW IT SHOWS
SERIAL PROPERTIES
> device type Non-Plug and Play Drivers
> mfg unknown
> location Unknown
> device status
This device is working properly.
If you are having problems with this device, click Troubleshoot to start the
troubleshooter.
driver
> service name serial
> display name serial .
> current status stopped
> start up DISABLED

NOW THE YELLOW MARK GONE THE PROPERTIES SHOW
device instance id
> ROOT\LEGACY_SERIAL\0000
> devnode flags
> DN_ROOT_ENUMERATED
> DN_HAS_PROBLEM
> DN_MOVED
> DN_DISABLE
> DN_NT_ENUMERATOR
> DN_NT_DRIVER
> config flag
> COFIGFLAG_REINSTALL
> current power state
> D3
> power capabilities
> PDCAP_D0_SUPPORTED
> PDCAP_D3_SUPPORTED
> power state mappings
> S0 ->D0
> S1 ->D3
> S2 ->D3
> S3 ->D3
> S4 ->D3
> S5 ->D3

UNFORTUNATELY I DONT UNDERSTAND WHAT THE CHANGED INFO MEAN! dOES IT MEAN THE
DEVICE FINE AND WORKING?
THANK YOU.
--
vpoint


"viewpoint" wrote:

> thank you. i have installed all updates and serial device driver do not show
> yellow sign. have restarted several times during update install but never
> turned computer off. i will do it and start allover again and then i will kow
> if serial com3 port problem is resolved. thanks again.
> vpoint
>
>
> "smlunatick" wrote:
>
> > On Jan 13, 5:27 pm, viewpoint <viewpo...(a)discussions.microsoft.com>
> > wrote:
> > > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > > hardware failures. just did a D Recovery due to a com3 conflict.
> > > the Serial device has a yellow mark showing it's disabled. the properties
> > > give the following info--
> > > non plug and play SERIAL
> > >
> > > Selected Resource
> > > ********************
> > > *DISABLED DEVICE* Class: Non-Plug and
> > > Device: Serial No resources used. Device Drivers:
> > >
> > > SERIAL PROPERTIES
> > > device type Non-Plug and Play Drivers
> > > mfg unknown
> > > location Unknown
> > > device status
> > > This device is not present, is not working properly, or does not have all
> > > its drivers installed. (Code 24)Click Troubleshoot to start the
> > > troubleshooter for this device.
> > > driver
> > > service name serial
> > > display name serialClick .
> > > current status stopped
> > > start up automatic
> > > TRYING TO START ERROE MSG
> > > THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING TO
> > > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
> > >
> > > driver file details
> > > C:\windows\system32\drivers\serial.sys
> > > provider microsoft corporation
> > > file version 5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> > > copy right microsoft corporation
> > > details
> > > device instance id
> > > ROOT\LEGACY_SERIAL\0000
> > > devnode flags
> > > DN_ROOT_ENUMERATED
> > > DN_HAS_PROBLEM
> > > DN_MOVED
> > > DN_DISABLE
> > > DN_NT_ENUMERATOR
> > > DN_NT_DRIVER
> > > config flag
> > > COFIGFLAG_REINSTALL
> > > current power state
> > > D0
> > > power capabilities
> > > PDCAP_D0_SUPPORTED
> > > PDCAP_D3_SUPPORTED
> > > power state mappings
> > > S0 ->D0
> > > S1 ->D3
> > > S2 ->D3
> > > S3 ->D3
> > > S4 ->D3
> > > S5 ->D3
> > > is this device causing com3modem problem? how do I fix it? how do I update
> > > it?the original software is just recovered, so can the original device
> > > faulty. this is a MS product will MS please tell me how to correct it?
> > > thank you.
> > > --
> > > vpoint
> >
> > COM 3 is not a normal comm port in the standard XP install. COM 3
> > would normally show up when you install an internal analog dial-up
> > modem. Does all your other devices show up?
> >
From: smlunatick on 19 Jan 2009 10:33
On Jan 18, 10:05 pm, viewpoint <viewpo...(a)discussions.microsoft.com>
wrote:
> I want to add some thing for those who have tech knowledge.
>  Now   Serial device driver properties showed
>
> NOW IT SHOWS
> SERIAL PROPERTIES>   device type  Non-Plug and Play Drivers
> >   mfg  unknown
> >   location  Unknown
> >   device status
>
> This device is working properly.
> If you are having problems with this device, click Troubleshoot to start the
> troubleshooter.
>  driver
>
> >      service name  serial
> >      display name  serial  .
> >       current status stopped
> >       start up   DISABLED
>
>  NOW THE YELLOW MARK GONE THE PROPERTIES SHOW
>  device instance id
>
>
>
> >       ROOT\LEGACY_SERIAL\0000
> >       devnode flags
> >        DN_ROOT_ENUMERATED
> >        DN_HAS_PROBLEM
> >        DN_MOVED
> >        DN_DISABLE
> >        DN_NT_ENUMERATOR
> >        DN_NT_DRIVER
> >        config flag
> >        COFIGFLAG_REINSTALL
> >         current power state
> >         D3
> >          power capabilities
> >          PDCAP_D0_SUPPORTED
> >          PDCAP_D3_SUPPORTED
> >          power state mappings
> >          S0 ->D0
> >          S1 ->D3
> >          S2 ->D3
> >          S3 ->D3
> >          S4 ->D3
> >          S5 ->D3
>
> UNFORTUNATELY I DONT UNDERSTAND WHAT THE CHANGED INFO MEAN! dOES IT MEAN THE
> DEVICE FINE AND WORKING?
> THANK YOU.
> --
>  vpoint
>
> "viewpoint" wrote:
> > thank you. i have installed all updates and serial  device driver do not show
> > yellow sign. have restarted several times during update install but never
> > turned computer off. i will do it and start allover again and then i will kow
> > if serial com3 port problem is resolved. thanks again.
> >  vpoint
>
> > "smlunatick" wrote:
>
> > > On Jan 13, 5:27 pm, viewpoint <viewpo...(a)discussions.microsoft.com>
> > > wrote:
> > > > computer hp pavillion with win xp, now 2 years old. pc doctor states no
> > > > hardware failures. just did a D Recovery due to a com3 conflict.
> > > > the Serial device has a yellow mark showing it's disabled. the properties
> > > > give the following info--
> > > > non plug and play SERIAL
>
> > > > Selected Resource
> > > > ********************
> > > > *DISABLED DEVICE* Class: Non-Plug and
> > > > Device: Serial No resources used. Device Drivers:
>
> > > >  SERIAL PROPERTIES
> > > >   device type  Non-Plug and Play Drivers
> > > >   mfg  unknown
> > > >   location  Unknown
> > > >   device status
> > > > This device is not present, is not working properly, or does not have all
> > > > its drivers installed. (Code 24)Click Troubleshoot to start the
> > > > troubleshooter for this device.
> > > >      driver
> > > >      service name  serial
> > > >      display name  serialClick  .
> > > >       current status stopped
> > > >       start up  automatic
> > > >       TRYING TO START ERROE MSG
> > > >       THE SYSTEM ENCOUNTERED THE FOLLOWING ERROR WHILE ATTEMPTING     TO  
> > > > START THE SERVICE. THE SERVICE CANNOT BE STARTED, EITHER BECAUSE IT IS
> > > > DISABLED OR BECAUSE IT HAS NO ENABLED DEVICES ASSOCIATED WITH IT
>
> > > >       driver  file details
> > > >       C:\windows\system32\drivers\serial.sys
> > > >       provider  microsoft corporation
> > > >       file version  5.1.2600.2180(xpsp_sp2_rtm.040803-2158)
> > > >       copy right microsoft corporation
> > > >       details
> > > >       device instance id
> > > >       ROOT\LEGACY_SERIAL\0000
> > > >       devnode flags
> > > >        DN_ROOT_ENUMERATED
> > > >        DN_HAS_PROBLEM
> > > >        DN_MOVED
> > > >        DN_DISABLE
> > > >        DN_NT_ENUMERATOR
> > > >        DN_NT_DRIVER
> > > >        config flag
> > > >        COFIGFLAG_REINSTALL
> > > >         current power state
> > > >         D0
> > > >          power capabilities
> > > >          PDCAP_D0_SUPPORTED
> > > >          PDCAP_D3_SUPPORTED
> > > >          power state mappings
> > > >          S0 ->D0
> > > >          S1 ->D3
> > > >          S2 ->D3
> > > >          S3 ->D3
> > > >          S4 ->D3
> > > >          S5 ->D3
> > > > is this device causing com3modem problem? how do I fix it? how do I update
> > > > it?the original software is just recovered, so can the original device
> > > > faulty. this is a MS product will MS please tell me how to correct it?
> > > > thank you.
> > > > --
> > > >  vpoint
>
> > > COM 3 is not a normal comm port in the standard XP install.  COM 3
> > > would normally show up when you install an internal analog dial-up
> > > modem.  Does all your other devices show up?

What comm ports are listed under Device Manager --> Ports ?

What is the setting for all / any internal "dial-up" modems?
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