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From: GARY little on 19 Jan 2010 13:57 Tried all fixes, situation unchanged. -- GARY little "GARY little" wrote: > Windows XP Home Edition (updated with SP3), IE7 on Dell Dimension 1100 > > Windows Update hasn't worked since replacing IE8 with IE7 (which I had > before) last week. Related updates for IE7 wouldn't download so I used > Windows Update and was told “The website has encountered a problem and cannot > display the page you are trying to view. The options provided below might > help you solve the problem”. They don't, that I've found, and neither does > any post that I've found in this forum. One post suggests manipulating a > folder in C:\Program Files\Windows Update. I don't have a Windows Update > folder in my Program Files or anywhere else - therefore I can't add a > permission for it in McAfee's Firewall (and it's not listed there). Have > disabled Mcafee before using Windows Update but it still didn't work. Also, > there's no prompt in the Update window, to allow their pop-ups or for > permission to install an ActiveX control. Windows Update is a trusted site > in IE7. > > If I've missed anything someone will let me know. > > Thanks in advance for any help I can get. > > -- > GARY little
From: PA Bear [MS MVP] on 19 Jan 2010 17:33 Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this! HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307 After the clean install, you'll have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a network and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted: 4 steps to help protect your new computer before you go online http://www.microsoft.com/security/pypc.aspx Other helpful references include: HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install) http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b Tip: After getting the computer fully-patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029 NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed). Norton Removal Tool ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe McAfee Consumer Products Removal Tool http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe Also see: Steps To Help Prevent Spyware http://www.microsoft.com/security/spyware/prevent.aspx Steps to Help Prevent Computer Worms http://www.microsoft.com/security/worms/prevent.aspx Avoid Rogue Security Software! http://www.microsoft.com/security/antivirus/rogue.aspx If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. GARY little wrote: > Tried all fixes, situation unchanged. > >> Windows XP Home Edition (updated with SP3), IE7 on Dell Dimension 1100 >> >> Windows Update hasn't worked since replacing IE8 with IE7 (which I had >> before) last week. Related updates for IE7 wouldn't download so I used >> Windows Update and was told “The website has encountered a problem and >> cannot display the page you are trying to view. The options provided >> below might help you solve the problem”. They don't, that I've found, >> and >> neither does any post that I've found in this forum. One post suggests >> manipulating a folder in C:\Program Files\Windows Update. I don't have a >> Windows Update folder in my Program Files or anywhere else - therefore I >> can't add a permission for it in McAfee's Firewall (and it's not listed >> there). Have disabled Mcafee before using Windows Update but it still >> didn't work. Also, there's no prompt in the Update window, to allow >> their pop-ups or for permission to install an ActiveX control. Windows >> Update is a trusted site in IE7. >> >> If I've missed anything someone will let me know. >> >> Thanks in advance for any help I can get. >> >> -- >> GARY little
From: GARY little on 21 Jan 2010 01:53
Thank you both TaurArian and Pa Bear for your quick responses and help. TaurArian, I couldn't make your suggeestions work, thanks anyway. Pa Bear, I will try the clean install though I'd rather take a butt-kicking instead. I did download and use (maybe shouldn't have) an application called Windows Updates Downloader WUD250B998Setup.exe written by Jean-Sebastien Carle, MSFN Support Forums. It found 60 critical updates and 12 others which I downloaded (but had to manually install), with no success. I will reply with the results of the clean install. Again, thanks to both!! -- GARY little "PA Bear [MS MVP]" wrote: > Back-up any personal data (none of which should be considered 100% > trustworthy at this point) then format the HDD & do a clean install of > Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT > fix this! > > HOW TO do a clean install of WinXP: See > http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in > http://support.microsoft.com/kb/978307 > > After the clean install, you'll have the equivalent of a "new computer" so > take care of everything on the following page before otherwise connecting > the machine to the internet or a network and before using a flash drive or > SDCard that isn't brand-new or hasn't been freshly formatted: > > 4 steps to help protect your new computer before you go online > http://www.microsoft.com/security/pypc.aspx > > Other helpful references include: > > HOW TO get a computer running WinXP Gold (no Service Packs) fully patched > (after a clean install) > http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c > > HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a > clean install) > http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b > > Tip: After getting the computer fully-patched, download/install KB971029 > manually: http://support.microsoft.com/kb/971029 > > NB: Any Norton or McAfee free-trial that came preinstalled on the computer > when you bought it will be reinstalled (but invalid) when Windows is > reinstalled. You MUST uninstall the free-trial and download/run the > appropriate removal tool before installing any updates, Windows Service > Packs or IE upgrades and before installing your new anti-virus application > (which will require WinXP SP3 to be installed). > > Norton Removal Tool > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > McAfee Consumer Products Removal Tool > http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe > > Also see: > > Steps To Help Prevent Spyware > http://www.microsoft.com/security/spyware/prevent.aspx > > Steps to Help Prevent Computer Worms > http://www.microsoft.com/security/worms/prevent.aspx > > Avoid Rogue Security Software! > http://www.microsoft.com/security/antivirus/rogue.aspx > > If these procedures look too complex - and there is no shame in admitting > this isn't your cup of tea - take the machine to a local, reputable and > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. > > > GARY little wrote: > > Tried all fixes, situation unchanged. > > > >> Windows XP Home Edition (updated with SP3), IE7 on Dell Dimension 1100 > >> > >> Windows Update hasn't worked since replacing IE8 with IE7 (which I had > >> before) last week. Related updates for IE7 wouldn't download so I used > >> Windows Update and was told “The website has encountered a problem and > >> cannot display the page you are trying to view. The options provided > >> below might help you solve the problem”. They don't, that I've found, > >> and > >> neither does any post that I've found in this forum. One post suggests > >> manipulating a folder in C:\Program Files\Windows Update. I don't have a > >> Windows Update folder in my Program Files or anywhere else - therefore I > >> can't add a permission for it in McAfee's Firewall (and it's not listed > >> there). Have disabled Mcafee before using Windows Update but it still > >> didn't work. Also, there's no prompt in the Update window, to allow > >> their pop-ups or for permission to install an ActiveX control. Windows > >> Update is a trusted site in IE7. > >> > >> If I've missed anything someone will let me know. > >> > >> Thanks in advance for any help I can get. > >> > >> -- > >> GARY little > > . > |