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From: Pearl on 17 Mar 2010 12:57
having problems getting downloads from Windows Update. Won't download the
files it enumerates. BUT, i can individually install the updates if I
download them individually. So, it's just when I try to do it via Windows
Update. What could the problem be?
From: PA Bear [MS MVP] on 17 Mar 2010 14:38
Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2)
when posting in a forum or newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Pearl wrote:
> having problems getting downloads from Windows Update. Won't download the
> files it enumerates. BUT, i can individually install the updates if I
> download them individually. So, it's just when I try to do it via Windows
> Update. What could the problem be?

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