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From: jcage on 21 Mar 2010 20:09
I ended up with a pretty significant malware attack on my XPpro
machine and all is pretty much back to where it was, other than
Internet Explorer 7. I've tried registry scanners or cleaners, tried
the MS solution for uninstall and reinstall (or fix), and tried the
sure fire tool I found here: http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility

When I attempt to open IE, I get the "Internet Explorer has
encountered a problem and needs to close" message w/Debug and Close as
options. Frankly, I've put so much work into trying to repair it that
I'm about through and may just live with other browsers but it does
kind of bug me in just not having it working so if there were an easy
approach to getting it stable and working again, I'd like to give it a
try. I'm assuming re-installing v7 isn't one of those and downloading
and installing vIE8 may not be viable. Kind of frustrating so I
thought I'd post here for any ideas...

TIA

From: LD55ZRA on 21 Mar 2010 20:26
It depends on whether or not you have an IE7 on XP or Vista and still on the
system. It doesn't matter whether it is working properly or not because the
solution at this link is designed to fix anything on Vista systems:

http://support.microsoft.com/gp/pc_ie_intro

If you have XP then you will need to follow this article:

http://support.microsoft.com/kb/318378

If none of the above articles help then you will need to reformat your HD
and then to install your operating system from scratch. You will need to
backup your data before you do this.

Hope this helps.


<jcage(a)lycos.com> wrote in message
news:ded25455-82ba-4b9d-aefd-d61114a747e4(a)f8g2000yqn.googlegroups.com...
>I ended up with a pretty significant malware attack on my XPpro
> machine and all is pretty much back to where it was, other than
> Internet Explorer 7. I've tried registry scanners or cleaners, tried
> the MS solution for uninstall and reinstall (or fix), and tried the
> sure fire tool I found here:
> http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility
>
> When I attempt to open IE, I get the "Internet Explorer has
> encountered a problem and needs to close" message w/Debug and Close as
> options. Frankly, I've put so much work into trying to repair it that
> I'm about through and may just live with other browsers but it does
> kind of bug me in just not having it working so if there were an easy
> approach to getting it stable and working again, I'd like to give it a
> try. I'm assuming re-installing v7 isn't one of those and downloading
> and installing vIE8 may not be viable. Kind of frustrating so I
> thought I'd post here for any ideas...
>
> TIA
>


From: jcage on 21 Mar 2010 22:17
On Mar 21, 5:26 pm, "LD55ZRA" <LD55...(a)discussions.microsoft.com>
wrote:
> It depends on whether or not you have an IE7 on XP or Vista and still on the
> system.  It doesn't matter whether it is working properly or not because the
> solution at this link is designed to fix anything on Vista systems:
>

Same file is listed for repair of all versions of Windows at:
http://www.freewarefiles.com/Fix-IE-Utility_program_52418.html

Hope I can find a way to save my IE7 but it's in no way worth a
reformat of a hard drive to get it back. Too many other browsers on
the market nowadays but again, I'd like to save it if I can. Thanks
for the feedback.
From: Rob on 22 Mar 2010 10:27
jcage(a)lycos.com <jcage(a)lycos.com> wrote:
> On Mar 21, 5:26 pm, "LD55ZRA" <LD55...(a)discussions.microsoft.com>
> wrote:
>> It depends on whether or not you have an IE7 on XP or Vista and still on the
>> system.  It doesn't matter whether it is working properly or not because the
>> solution at this link is designed to fix anything on Vista systems:
>>
>
> Same file is listed for repair of all versions of Windows at:
> http://www.freewarefiles.com/Fix-IE-Utility_program_52418.html
>
> Hope I can find a way to save my IE7 but it's in no way worth a
> reformat of a hard drive to get it back. Too many other browsers on
> the market nowadays but again, I'd like to save it if I can. Thanks
> for the feedback.

You should understand that after a malware attack, your system is
essentially untrusted. You now know about a gross error, but there
could be other subtle problems with your system that you have not yet
identified. According to a Microsoft specialist, a reinstall really
is the only way to completely solve this issue.
From: PA Bear [MS MVP] on 22 Mar 2010 13:32
Are you running WinXP SP2 or SP3?

Is the computer fully-patched at Windows Update?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE7 (and/or SP3)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


jcage(a)lycos.com wrote:
> I ended up with a pretty significant malware attack on my XPpro
> machine and all is pretty much back to where it was, other than
> Internet Explorer 7. I've tried registry scanners or cleaners, tried
> the MS solution for uninstall and reinstall (or fix), and tried the
> sure fire tool I found here:
> http://www.thewindowsclub.com/repair-internet-explorer-with-fix-ie-utility
>
> When I attempt to open IE, I get the "Internet Explorer has
> encountered a problem and needs to close" message w/Debug and Close as
> options. Frankly, I've put so much work into trying to repair it that
> I'm about through and may just live with other browsers but it does
> kind of bug me in just not having it working so if there were an easy
> approach to getting it stable and working again, I'd like to give it a
> try. I'm assuming re-installing v7 isn't one of those and downloading
> and installing vIE8 may not be viable. Kind of frustrating so I
> thought I'd post here for any ideas...
>
> TIA

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