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From: Marty on 13 Sep 2005 13:40
XP will not boot after installing service pack 2.
Here is the transcript from the dell help desk. Don't want to pay dell $50
to fix the problem...anyone have any solutions?
{jabbar_jung 11:43:40 AM} Thank you for contacting Dell Hardware Warranty
Chat Support. My name is Jabbar. May I have the Complete Name and Telephone
Number as per our records,
{PERRY BARTRAM 11:43:55 AM} System will not reboot completely (posts without
video) after installing XP service pack 2. Will not reboot from Dell Windows
XP installation CD. Did all diagnostic tests...all passed except express test
received error code 0f00: 133D
MSG IDE device failed: incompatible CD for testing (Resource CD was in drive)
Can boot to resource CD...
Following error is confirmed after running debugging from F12 menu
Windows could not start because the following file is missing or corrupt:
\windows\system32\config\system
{PERRY BARTRAM 11:44:20 AM} Perry Bartram 910-436-2437
{PERRY BARTRAM 11:44:53 AM} You may have the following number on file 910
878-0118 that is our old number
{jabbar_jung 11:45:48 AM} Let me check on this.
{PERRY BARTRAM 11:45:58 AM} no problem
{jabbar_jung 11:46:27 AM} May I know the complete messsage------>windows
could not start because the following file is missing or corrupt:
\windows\system32\config\system
{PERRY BARTRAM 11:46:58 AM} you can attempt to repair this file by starting
windows Setup using the original setup cd-rom
{PERRY BARTRAM 11:47:13 AM} select r at the first screen to start repair
{PERRY BARTRAM 11:47:18 AM} That is it
{jabbar_jung 11:47:51 AM} Ok
{PERRY BARTRAM 11:48:11 AM} That is the window that is up right now
{jabbar_jung 11:49:17 AM} Give me a minute to check.
{jabbar_jung 11:54:30 AM} Did you unplug the hardware before installing SP2?
{PERRY BARTRAM 11:54:48 AM} Unplug what hardware?
{jabbar_jung 11:55:41 AM} Any third party hardware like USB drives
{PERRY BARTRAM 11:56:38 AM} no, the only hardware is a usb wireless adapter
{jabbar_jung 11:56:59 AM}
Ok
{jabbar_jung 11:57:15 AM} It was plugged, am I right?
{PERRY BARTRAM 11:57:20 AM} correct
{jabbar_jung 11:58:07 AM} Perry you can try repairing the windows or you can
try a fresh installation of windows.
{jabbar_jung 11:58:30 AM} Perry, you have contacted the hardware support and
this is a software issue. I can give you the number for our software support
they can resolve it.
{PERRY BARTRAM 11:58:53 AM} i can't repair because it is not seeing the
CD...send the number
{jabbar_jung 11:59:09 AM} As we have very limited expertise in this
software, we would like to avoid doing anything that could further bring down
the performance your computer. However, we have a set of technicians who are
trained to handle these types of issues. Please make a note of our helpdesk
number; they would be more than happy to assist you.
1-866-507-3355 (This is a Fee based support)
{jabbar_jung 11:59:39 AM} They will surely resolve issue.
From: MAP on 13 Sep 2005 14:07
http://support.microsoft.com/default.aspx?scid=kb;[LN];q307545

--
Mike Pawlak


From: Marty on 13 Sep 2005 17:46
Mike,
thanks...I went through the link but it looks like it all requires booting
to safe mode which i am unable to do...could not even find a windows
directory on the c drive from DOS which makes 0 sense....

"MAP" wrote:

> http://support.microsoft.com/default.aspx?scid=kb;[LN];q307545
>
> --
> Mike Pawlak
>
>
>
From: Pegasus (MVP) on 13 Sep 2005 19:18
The transcript from the Dell helpdesk is useful to Dell but not
to us other mortals. You need to describe what exactly happens
at boot time, what messages you see and how far you get.


"Marty" <Marty(a)discussions.microsoft.com> wrote in message
news:D9375FE3-0F17-48A0-B5CC-F5128FBC99EB(a)microsoft.com...
> XP will not boot after installing service pack 2.
> Here is the transcript from the dell help desk. Don't want to pay dell $50
> to fix the problem...anyone have any solutions?
> {jabbar_jung 11:43:40 AM} Thank you for contacting Dell Hardware Warranty
> Chat Support. My name is Jabbar. May I have the Complete Name and
Telephone
> Number as per our records,
> {PERRY BARTRAM 11:43:55 AM} System will not reboot completely (posts
without
> video) after installing XP service pack 2. Will not reboot from Dell
Windows
> XP installation CD. Did all diagnostic tests...all passed except express
test
> received error code 0f00: 133D
> MSG IDE device failed: incompatible CD for testing (Resource CD was in
drive)
> Can boot to resource CD...
> Following error is confirmed after running debugging from F12 menu
> Windows could not start because the following file is missing or corrupt:
> \windows\system32\config\system
> {PERRY BARTRAM 11:44:20 AM} Perry Bartram 910-436-2437
> {PERRY BARTRAM 11:44:53 AM} You may have the following number on file 910
> 878-0118 that is our old number
> {jabbar_jung 11:45:48 AM} Let me check on this.
> {PERRY BARTRAM 11:45:58 AM} no problem
> {jabbar_jung 11:46:27 AM} May I know the complete messsage------>windows
> could not start because the following file is missing or corrupt:
> \windows\system32\config\system
> {PERRY BARTRAM 11:46:58 AM} you can attempt to repair this file by
starting
> windows Setup using the original setup cd-rom
> {PERRY BARTRAM 11:47:13 AM} select r at the first screen to start repair
> {PERRY BARTRAM 11:47:18 AM} That is it
> {jabbar_jung 11:47:51 AM} Ok
> {PERRY BARTRAM 11:48:11 AM} That is the window that is up right now
> {jabbar_jung 11:49:17 AM} Give me a minute to check.
> {jabbar_jung 11:54:30 AM} Did you unplug the hardware before installing
SP2?
> {PERRY BARTRAM 11:54:48 AM} Unplug what hardware?
> {jabbar_jung 11:55:41 AM} Any third party hardware like USB drives
> {PERRY BARTRAM 11:56:38 AM} no, the only hardware is a usb wireless
adapter
> {jabbar_jung 11:56:59 AM}
> Ok
> {jabbar_jung 11:57:15 AM} It was plugged, am I right?
> {PERRY BARTRAM 11:57:20 AM} correct
> {jabbar_jung 11:58:07 AM} Perry you can try repairing the windows or you
can
> try a fresh installation of windows.
> {jabbar_jung 11:58:30 AM} Perry, you have contacted the hardware support
and
> this is a software issue. I can give you the number for our software
support
> they can resolve it.
> {PERRY BARTRAM 11:58:53 AM} i can't repair because it is not seeing the
> CD...send the number
> {jabbar_jung 11:59:09 AM} As we have very limited expertise in this
> software, we would like to avoid doing anything that could further bring
down
> the performance your computer. However, we have a set of technicians who
are
> trained to handle these types of issues. Please make a note of our
helpdesk
> number; they would be more than happy to assist you.
> 1-866-507-3355 (This is a Fee based support)
> {jabbar_jung 11:59:39 AM} They will surely resolve issue.


From: Marty on 13 Sep 2005 22:00
No problem. When I boot the computer I get the normal black screen with the
option to press F2 or F12 (setup or boot process) the screen changes to the
Windows XP screen and then goes blank. Nothing else happens. I cannot get it
to boot off of the XP reinstallation cd but can get it to boot to the
resource cd. I can get to dos by pressing F8 but do not see a windows
directory after rebooting get the following error.
Windows could not start because the following file is missing or corrupt:
\windows\system32\config\system you can attempt to repair this file by
starting windows Setup using the original setup cd-rom select "r" at the
first screen to start repair
as stated before when I reboot to to the XP cd it does not see it and I get
the same message again.
"Pegasus (MVP)" wrote:

> The transcript from the Dell helpdesk is useful to Dell but not
> to us other mortals. You need to describe what exactly happens
> at boot time, what messages you see and how far you get.
>
>
> "Marty" <Marty(a)discussions.microsoft.com> wrote in message
> news:D9375FE3-0F17-48A0-B5CC-F5128FBC99EB(a)microsoft.com...
> > XP will not boot after installing service pack 2.
> > Here is the transcript from the dell help desk. Don't want to pay dell $50
> > to fix the problem...anyone have any solutions?
> > {jabbar_jung 11:43:40 AM} Thank you for contacting Dell Hardware Warranty
> > Chat Support. My name is Jabbar. May I have the Complete Name and
> Telephone
> > Number as per our records,
> > {PERRY BARTRAM 11:43:55 AM} System will not reboot completely (posts
> without
> > video) after installing XP service pack 2. Will not reboot from Dell
> Windows
> > XP installation CD. Did all diagnostic tests...all passed except express
> test
> > received error code 0f00: 133D
> > MSG IDE device failed: incompatible CD for testing (Resource CD was in
> drive)
> > Can boot to resource CD...
> > Following error is confirmed after running debugging from F12 menu
> > Windows could not start because the following file is missing or corrupt:
> > \windows\system32\config\system
> > {PERRY BARTRAM 11:44:20 AM} Perry Bartram 910-436-2437
> > {PERRY BARTRAM 11:44:53 AM} You may have the following number on file 910
> > 878-0118 that is our old number
> > {jabbar_jung 11:45:48 AM} Let me check on this.
> > {PERRY BARTRAM 11:45:58 AM} no problem
> > {jabbar_jung 11:46:27 AM} May I know the complete messsage------>windows
> > could not start because the following file is missing or corrupt:
> > \windows\system32\config\system
> > {PERRY BARTRAM 11:46:58 AM} you can attempt to repair this file by
> starting
> > windows Setup using the original setup cd-rom
> > {PERRY BARTRAM 11:47:13 AM} select r at the first screen to start repair
> > {PERRY BARTRAM 11:47:18 AM} That is it
> > {jabbar_jung 11:47:51 AM} Ok
> > {PERRY BARTRAM 11:48:11 AM} That is the window that is up right now
> > {jabbar_jung 11:49:17 AM} Give me a minute to check.
> > {jabbar_jung 11:54:30 AM} Did you unplug the hardware before installing
> SP2?
> > {PERRY BARTRAM 11:54:48 AM} Unplug what hardware?
> > {jabbar_jung 11:55:41 AM} Any third party hardware like USB drives
> > {PERRY BARTRAM 11:56:38 AM} no, the only hardware is a usb wireless
> adapter
> > {jabbar_jung 11:56:59 AM}
> > Ok
> > {jabbar_jung 11:57:15 AM} It was plugged, am I right?
> > {PERRY BARTRAM 11:57:20 AM} correct
> > {jabbar_jung 11:58:07 AM} Perry you can try repairing the windows or you
> can
> > try a fresh installation of windows.
> > {jabbar_jung 11:58:30 AM} Perry, you have contacted the hardware support
> and
> > this is a software issue. I can give you the number for our software
> support
> > they can resolve it.
> > {PERRY BARTRAM 11:58:53 AM} i can't repair because it is not seeing the
> > CD...send the number
> > {jabbar_jung 11:59:09 AM} As we have very limited expertise in this
> > software, we would like to avoid doing anything that could further bring
> down
> > the performance your computer. However, we have a set of technicians who
> are
> > trained to handle these types of issues. Please make a note of our
> helpdesk
> > number; they would be more than happy to assist you.
> > 1-866-507-3355 (This is a Fee based support)
> > {jabbar_jung 11:59:39 AM} They will surely resolve issue.
>
>
>
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