Windows encountered a problem and needs to close when opening
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From: JimAA on 22 Dec 2009 09:09 I'm using Symantec Anti-Virus subscription and updates are current. I had a trial version of McAfee preloaded when I bought my computer three years ago but removed it and went to Norton 360 and now am using Symantec Anti-Virus. Only firewall I know of is Windows Firewall. I use Mozilla Thunderbird for e-mail which has a Junk filter. I upgraded my RAM about a year ago and that's when the problem really got worse. My computer knowledge is very basic. I hope I described this correctly. "PA Bear [MS MVP]" wrote: > What anti-virus application or security suite is installed and is your > subscription current? What anti-spyware applications (other than Defender)? > What third-party firewall (if any)? > > Has a(another) Norton or McAfee application ever been installed on this > machine (e.g., a free-trial version that came preinstalled when you bought > it)? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > www.banthecheck.com > > > JimAA wrote: > > I have Windows XP Home and I'm having problems opening folders that > > contain > > pictures (jpegs, etc.). It takes a long time to "seach" when I click on a > > folder and once it does open the picture file icons slowly refresh to the > > Photoshop icon and then I get the "Windows has encountered an error and > > needs to close" message. > > The details from the Error Report are: > > AppName: explorer.exe > > AppVer: 6.0.2900.5512 > > ModName: ntdll.dll > > ModVer: 5.1.2600.5755Offset: 00037453 > > I tried defragging, disbling third part browser extensions, etc. and > > nothing > > seems to help. > > Any help is appreciated. > > . >
From: JimAA on 22 Dec 2009 11:06 Yes, I see this when navigating for a photo file in Explorer. Example, I'm not able to change my desktop wallpaper because when I search for a photo file it encounters an error and closes. I read about disabling third party browser extensions in this newsgroup as a way to solve the problem but it didn't work. I just read in this group that mixing memory speeds may cause this problem. I upgraded a while ago but not sure what speed I bought. I won't be able to check that out until later today or try the ShellExView. Thanks for your help. "Jose" wrote: > On Dec 21, 8:47 pm, JimAA <Ji...(a)discussions.microsoft.com> wrote: > > I have Windows XP Home and I'm having problems opening folders that contain > > pictures (jpegs, etc.). It takes a long time to "seach" when I click on a > > folder and once it does open the picture file icons slowly refresh to the > > Photoshop icon and then I get the "Windows has encountered an error and needs > > to close" message. > > The details from the Error Report are: > > AppName: explorer.exe > > AppVer: 6.0.2900.5512 > > ModName: ntdll.dll > > ModVer: 5.1.2600.5755Offset: 00037453 > > I tried defragging, disbling third part browser extensions, etc. and nothing > > seems to help. > > Any help is appreciated. > > You see this when you are in Windows Explorer navigating in a folder? > > Why/how did you disable third part browser extensions? > > If you see it while browsing folders it sounds like a Windows Explorer > Shell Extension, probably a non Microsoft Windows Explorer Shell > Extension. > > You can download ShellExView from here to see which ones you have > loaded: > > http://www.nirsoft.net/utils/shexview.html > > ShellExView doesn't install anything on your computer, it just runs > and displays. > > When you launch it, the non MS extensions will be in light pink, but > on some systems that is a hard color to see, so click View, Choose > Columns and move the Microsoft column closer to the top so you can see > it on your screen without having to scroll left and right. > > Sort the display by clicking the Microsoft column so all the "No"s are > at the top and easy to see. > > I am not a trial and error advocate, but I can't think of another way > to do this... > > Right click and disable the non Microsoft extensions one at a time > keeping a list so you can enable > them again later if desired. The result of the change is immediate and > no reboot is required. Test your > failure condition. > > If you recognize any extensions that may have been added or downloaded > recently, start with those. The > Extensions are not uninstalled, just disabled and you can enable them > later after fixing the afflicted one(s). > > The hope is that you will find the one Extension that causes the error > and then you can figure out what to do about it. > > I don't have your issue but I can see that the Extension is > immediately disabled, so disabling one does not require a reboot but > if you find the culprit, I would reboot anyway to really be sure. > . >
From: PA Bear [MS MVP] on 22 Dec 2009 12:16
Ugh! Norton and McAfee applications are notorious for not uninstalling (or upgrading) cleanly. There's a very good chance that Symantec AntiVirus (SAV) never installed properly and hasn't been protecting your computer properly all along. How long have you had SAV installed, where/from whom did you purchase it, and when does your current subscription expire, Jim? JimAA wrote: > I'm using Symantec Anti-Virus subscription and updates are current. I had > a > trial version of McAfee preloaded when I bought my computer three years > ago > but removed it and went to Norton 360 and now am using Symantec > Anti-Virus. > Only firewall I know of is Windows Firewall. I use Mozilla Thunderbird > for > e-mail which has a Junk filter. I upgraded my RAM about a year ago and > that's when the problem really got worse. My computer knowledge is very > basic. I hope I described this correctly. > > "PA Bear [MS MVP]" wrote: >> What anti-virus application or security suite is installed and is your >> subscription current? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? >> >> Has a(another) Norton or McAfee application ever been installed on this >> machine (e.g., a free-trial version that came preinstalled when you >> bought >> it)? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> www.banthecheck.com >> >> >> JimAA wrote: >>> I have Windows XP Home and I'm having problems opening folders that >>> contain >>> pictures (jpegs, etc.). It takes a long time to "seach" when I click on >>> a >>> folder and once it does open the picture file icons slowly refresh to >>> the >>> Photoshop icon and then I get the "Windows has encountered an error and >>> needs to close" message. >>> The details from the Error Report are: >>> AppName: explorer.exe >>> AppVer: 6.0.2900.5512 >>> ModName: ntdll.dll >>> ModVer: 5.1.2600.5755Offset: 00037453 >>> I tried defragging, disbling third part browser extensions, etc. and >>> nothing >>> seems to help. >>> Any help is appreciated. >> >> . |