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From: PA Bear [MS MVP] on 23 Apr 2010 01:42
Start | Run | WINVER | OK: What's the Build number displayed here?

Open Add/Remove Programs: What's the KB number of the most recently
installed "Security Update for Windows XP" and what's the Installation date?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

Is Automatic Updates enabled?
--
~PA Bear


RonRPh wrote:
> Sorry- my bad. Windows XP professional 32 bit with service pack 3 (v
> .5857)-
> as far as I remember no beta service packs
> Belarc says that I am missing these
> Q971468 - Important (details...)
> Q974417 - Critical (details...)
> Q975560 - Critical (details...)
> Q975561 - Important (details...)
> Q975713 - Critical (details...)
> Q977816 - Critical (details...)
> Q977914 - Critical (details...)
> Q978037 - Important (details...)
> Q978262 - Critical (details...)
> Q978338 - Moderate (details...)
> Q978601 - Critical (details...)
> Q978706 - Moderate (details...)
> Q979309 - Critical (details...)
> Q979683 - Important (details...)
> Q980182 - Critical (details...)
> Q980232 - Critical (details...)
> Q981332 - Important (details...)
<paste>
> I run windows update but no patches ever show up for windows. Belarc
> advisor and It.shavlik both say that I am missing critical and regular
> patches. Any thoughts would be appreciated.

From: RonRPh on 23 Apr 2010 07:13
winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice Pack 3, v.5
Mcfee antivirus- updated to current- finds nothing;
have run malware malabytes, defender, and ad-aware
windows firewall
Was running mcfee, then Norton, now back to mcfee ( had to load in an older
backup when I was playing around with Netframework- let my backup lapse for
awhile)
Automatic updates enabled.
Did get one sort of error in the update log ( did not know your could do that)
WARNING: Failed to evaluate Installed rule, updateId =
{F4B9C883-F4DB-4FB5-B204-3343C11FA021}.100, hr = 8024E001
2010-04-23 06:59:48:765 1956 1444 Agent WARNING: Failed to evaluate
Installed rule, updateId = {BFE5B177-A086-47A0-B102-097E4FA1F807}.102, hr =
8024E001
Would this mean anything???
From: PA Bear [MS MVP] on 23 Apr 2010 10:17
[To keep track of things, it helps immensely if you quote all of the
previous message(s) in your replies to the newsgroup. Thank you.]

> winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice Pack 3

Did you install SP3 via Windows Update and are you certain WINVER reports
"version 5.5"?

> ...had to load in an older backup...

Explain, please.

> Was running mcfee, then Norton, now back to mcfee

Norton and McAfee applications are notorious for not uninstalling (or
upgrading) cleanly.

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Double-click on the file you saved in #1 above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.

4. Now run this McAfee three-step fix:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

NB: After completing Step #1 of this fix (uninstall McAfee), make certain
that the Windows Firewall is enabled! You're "working without a net" now so
don't do ANYTHING else online until you've completed Step #3 of the fix!

5. Manually & repeatedly update the McAfee application until you get a "no
more updates" prompt.

6. Open Internet Explorer (only) to http://windowsupdate.microsoft.com |
Select CUSTOM and scan | Install any Critical Security Updates offered
(e.g., KB980182; KB979683). If a Root Certificates update is listed in the
Optional Software updates category on the left-hand side of the scan results
window, install it to take full advantage of IE8's enhanced security.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


RonRPh wrote:
> winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice Pack 3,
> v.5 Mcfee antivirus- updated to current- finds nothing;
> have run malware malabytes, defender, and ad-aware
> windows firewall
> Was running mcfee, then Norton, now back to mcfee ( had to load in an
> older
> backup when I was playing around with Netframework- let my backup lapse
> for
> awhile)
> Automatic updates enabled.
> Did get one sort of error in the update log ( did not know your could do
> that) WARNING: Failed to evaluate Installed rule, updateId =
> {F4B9C883-F4DB-4FB5-B204-3343C11FA021}.100, hr = 8024E001
> 2010-04-23 06:59:48:765 1956 1444 Agent WARNING: Failed to evaluate
> Installed rule, updateId = {BFE5B177-A086-47A0-B102-097E4FA1F807}.102, hr
> =
> 8024E001
> Would this mean anything???
<paste>
PA Bear [MS MVP] wrote:
> Start | Run | WINVER | OK: What's the Build number displayed here?
>
> Open Add/Remove Programs: What's the KB number of the most recently
> installed "Security Update for Windows XP" and what's the Installation
> date?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than
> Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you
> bought
> it)?
>
> Is Automatic Updates enabled?
>
> RonRPh wrote:
>> Sorry- my bad. Windows XP professional 32 bit with service pack 3 (v
>> .5857)-
>> as far as I remember no beta service packs
>> Belarc says that I am missing these
>> Q971468 - Important (details...)
>> Q974417 - Critical (details...)
>> Q975560 - Critical (details...)
>> Q975561 - Important (details...)
>> Q975713 - Critical (details...)
>> Q977816 - Critical (details...)
>> Q977914 - Critical (details...)
>> Q978037 - Important (details...)
>> Q978262 - Critical (details...)
>> Q978338 - Moderate (details...)
>> Q978601 - Critical (details...)
>> Q978706 - Moderate (details...)
>> Q979309 - Critical (details...)
>> Q979683 - Important (details...)
>> Q980182 - Critical (details...)
>> Q980232 - Critical (details...)
>> Q981332 - Important (details...)
> <paste>
>> I run windows update but no patches ever show up for windows. Belarc
>> advisor and It.shavlik both say that I am missing critical and regular
>> patches. Any thoughts would be appreciated.

From: Shenan Stanley on 23 Apr 2010 12:20
RonRPh wrote:
> winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: Service
> Pack 3)
<snipped>

Whoa. Version 5.5?!

Can you double-check?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: Ottmar Freudenberger on 23 Apr 2010 13:00
"RonRPh" <RonRPh(a)discussions.microsoft.com> schrieb:

> winver: version 5.5 (build 2600.xpsp_sp3_qfe.90804-1456: seervice Pack 3, v.5

Bet "version 5.5" is a typo.

> WARNING: Failed to evaluate Installed rule, updateId =
> {F4B9C883-F4DB-4FB5-B204-3343C11FA021}.100, hr = 8024E001

http://support.microsoft.com/kb/971058/en-us may be worth trying.

Bye,
Freudi
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