Prev: Error code 643 when installing KB954430 and I screwed up
Next: Error 0x8007054F while upgrading from SP2 to SP3 (WinXP)
From: PA Bear [MS MVP] on 1 Oct 2009 22:16
Did you mention that you'd run the removal tool? No.

Did I call you a novice? No, but if you used System Restore to "undo" an
update, you certainly qualify.

If by "Windows Updater" you mean the latest verion of WUAgent, installing or
not installing it has nothing to do with your now-many issues.

Good day to you, kind madame or sir, as the case may be.


sofla wrote:
> I know you are tyring to help but I am not a novice & am quite familiar
> with
> the Norton Removal Tool which I ran before installing the latest version
> of
> N360, so you are on the wrong track.
>
> Also I have indicated that the files were not registered as installed
> therefore they could not be 'uninstalled' & my only option was a System
> Restore.
>
> From what I have seen it appears that there is a problem with the latest
> Windows Updater which was installedon 9/29 right before this problem
> occurred & though you ask each of us to start a new thread they may well
> be
> related. I posted because I thought the issue should be reported & was
> hoping that there was a fix. Evidently there is not so unless you can come
> up with something else I will thank you for your time & pop back
> occassionally to see if there is a fix.
>
> "PA Bear [MS MVP]" wrote:
>
>>> 6. My computer came with NIS 2007 initially but have since updated to
>>> N360
>>> when subscription expired.
>>
>> Aha! You will want to print the following instructions:
>>
>> 1. After making certain you have a copy of your Product Key, uninstall
>> N360, LiveUpdate and any Norton Add-ons via Control Panel | Programs |
>> Uninstall a program (or Control Panel | Programs and Features, if using
>> Classic view).
>>
>> 2. IMPORTANT! => Enable the Windows Firewall.
>>
>> NB: You're "working without a net" now: Don't to ANYTHING else online
>> (e.g., browsing; reading email; chatting) except #3 through #5 below
>> until
>> N360 has been installed and fully updated!
>>
>> 3a. Download the Norton Removal Tool to your desktop:
>> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
>>
>> 3b. Right-click on the saved download and select Run as Administrator.
>> Don't TOUCH your keyboard until the run completes, then reboot.
>>
>> 4. Using your Product Key, reinstall N360 & reboot.
>>
>> 5. Make certain that the Norton firewall is enabled and the Windows
>> Firewall is disabled now.
>>
>> 6. Manually & repeatedly update N360 via LiveUpdate until you get a "no
>> more updates" prompt.
>>
>> 7. Now try installing KB954430 again.
>>
>> If you need additionaly assistance, see the "How to obtain help" section
>> of
>> http://support.microsoft.com/kb/954430 (not 955430)
>>
>> PS: Never, EVER use System Restore to "undo" an update!!
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> sofla wrote:
>>> 1. To ENCEL - there is no way to uninstall a program when it is not
>>> recognized. As I stated before, the program looked like it was
>>> successfully
>>> installed but when viewing the update history it was not registered as
>>> installed. This is why Windows Update keeps wanting to install the same
>>> program over & over.
>>> 2. PA Bear - Yes I meant KB [954430]. It is listed as a "Security Update
>>> for
>>> Microsoft XML Core Services 4.0 Service Pack 2" which is why I called it
>>> a
>>> security update.
>>> 3. There are no error messages. Everything indicates that it has been
>>> successfully installed, yet it is not visible as an installed component
>>> &
>>> the Windows Updater continues to want to install it again.
>>> 4. No, Visat SP1 wa not preloaded I updated to it when it became
>>> available,
>>> no problems with the install.
>>> 5. Yes my subscription is current & I have all the latest
>>> versions/definitions/updates of all the programs I run. My main app is
>>> Norton 360, Ver. 3.0. I also run Spybot & Malaware Bytes - both have
>>> been
>>> run as Full Scans in Safe Mode recently.
>>> 6. My computer came with NIS 2007 initially but have since updated to
>>> N360
>>> when subscription expired.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Thanks for beginning your own, new thread!
>>>>
>>>>> Experiencing problems with windows update - it continues to want to
>>>>> install the latest security update (KB9544).
>>>>
>>>> Are you referring to KB954430? If so, it's not a security update.
>>>>
>>>> Are you getting any error messages when you attempt to install KB955430
>>>> and/or KB947821?
>>>>
>>>> Did Vista SP1 come preinstalled on your computer when you bought it?
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>> www.banthecheck.com
>>>>
>>>>
>>>> sofla wrote:
>>>>> IE version 8
>>>>> Vista SP1
>>>>> Experiencing problems with windows update - it continues to want to
>>>>> install
>>>>> the latest security update (KB9544). I had 5 copies "successfully
>>>>> installed"
>>>>> though none of them showed up in the "Review Update" history.
>>>>> I re-booted several times with no remedy to the problem. I also tried
>>>>> the
>>>>> remedies in the knowledge base article. I ran my anti-virus,
>>>>> anti-malware,
>>>>> etc. programs.
>>>>> Finally I did a system restore to eliminate the installs.
>>>>> The Windows Updater icon still appears & wants me to install this
>>>>> update.
>>>>> Any suggestions other than asking it to ignore the update?
>>>>> Not sure if it's relevant but I also never got the update notice for
>>>>> sp2,
>>>>> &
>>>>> when I tred to install KB947821, thinking it might help, it hangs on
>>>>> installation.

From: Harry Johnston [MVP] on 2 Oct 2009 02:13
sofla wrote:

> 1. To ENCEL - there is no way to uninstall a program when it is not
> recognized. As I stated before, the program looked like it was successfully
> installed but when viewing the update history it was not registered as
> installed. This is why Windows Update keeps wanting to install the same
> program over & over.

Windows Update doesn't use the update history; it looks directly at the system
files to determine which updates are needed. In the vast majority of cases if
WU says an update is needed it really is.

Have you tried downloading the update from the Microsoft Download Center and
installing it in Safe Mode?

Harry.

> 2. PA Bear - Yes I meant KB 955430. It is listed as a "Security Update for
> Microsoft XML Core Services 4.0 Service Pack 2" which is why I called it a
> security update.
> 3. There are no error messages. Everything indicates that it has been
> successfully installed, yet it is not visible as an installed component & the
> Windows Updater continues to want to install it again.
> 4. No, Visat SP1 wa not preloaded I updated to it when it became available,
> no problems with the install.
> 5. Yes my subscription is current & I have all the latest
> versions/definitions/updates of all the programs I run. My main app is Norton
> 360, Ver. 3.0. I also run Spybot & Malaware Bytes - both have been run as
> Full Scans in Safe Mode recently.
> 6. My computer came with NIS 2007 initially but have since updated to N360
> when subscription expired.
>
> "PA Bear [MS MVP]" wrote:
>
>> Thanks for beginning your own, new thread!
>>
>>> Experiencing problems with windows update - it continues to want to
>>> install
>>> the latest security update (KB9544).
>> Are you referring to KB954430? If so, it's not a security update.
>>
>> Are you getting any error messages when you attempt to install KB955430
>> and/or KB947821?
>>
>> Did Vista SP1 come preinstalled on your computer when you bought it?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than Defender)?
>> What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> sofla wrote:
>>> IE version 8
>>> Vista SP1
>>> Experiencing problems with windows update - it continues to want to
>>> install
>>> the latest security update (KB9544). I had 5 copies "successfully
>>> installed"
>>> though none of them showed up in the "Review Update" history.
>>> I re-booted several times with no remedy to the problem. I also tried the
>>> remedies in the knowledge base article. I ran my anti-virus, anti-malware,
>>> etc. programs.
>>> Finally I did a system restore to eliminate the installs.
>>> The Windows Updater icon still appears & wants me to install this update.
>>> Any suggestions other than asking it to ignore the update?
>>> Not sure if it's relevant but I also never got the update notice for sp2,
>>> &
>>> when I tred to install KB947821, thinking it might help, it hangs on
>>> installation.
>>
From: sofla on 2 Oct 2009 19:05
Thank you Harry for your advice. I searched for the download & came across
this article "http://support.microsoft.com/default.aspx/kb/954430" which had
a section describing my situation & referred me to
"http://support.microsoft.com/kb/941729/".
Even though it was for XP-based computers I thought I'd give it a try &
Voila! it worked.

I would not have gone searching again without your reminder to try
downloading directly from the Download Center - I had started to do that
earlier & then got distracted & forgot to re-visit this alternative.

Anyway it looks like the fix (at least for me) was the 941729 reference. It
may help others who are having similar problems.

I appreciate your clarification about the WU viewing the sytem files rather
than the update history, it helped me understand the continual reinstall
request.
And lastly, thank you for your professionalism. Both you & ENCEL were quite
helpful.



"Harry Johnston [MVP]" wrote:

> sofla wrote:
>
> > 1. To ENCEL - there is no way to uninstall a program when it is not
> > recognized. As I stated before, the program looked like it was successfully
> > installed but when viewing the update history it was not registered as
> > installed. This is why Windows Update keeps wanting to install the same
> > program over & over.
>
> Windows Update doesn't use the update history; it looks directly at the system
> files to determine which updates are needed. In the vast majority of cases if
> WU says an update is needed it really is.
>
> Have you tried downloading the update from the Microsoft Download Center and
> installing it in Safe Mode?
>
> Harry.
>
> > 2. PA Bear - Yes I meant KB 955430. It is listed as a "Security Update for
> > Microsoft XML Core Services 4.0 Service Pack 2" which is why I called it a
> > security update.
> > 3. There are no error messages. Everything indicates that it has been
> > successfully installed, yet it is not visible as an installed component & the
> > Windows Updater continues to want to install it again.
> > 4. No, Visat SP1 wa not preloaded I updated to it when it became available,
> > no problems with the install.
> > 5. Yes my subscription is current & I have all the latest
> > versions/definitions/updates of all the programs I run. My main app is Norton
> > 360, Ver. 3.0. I also run Spybot & Malaware Bytes - both have been run as
> > Full Scans in Safe Mode recently.
> > 6. My computer came with NIS 2007 initially but have since updated to N360
> > when subscription expired.
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Thanks for beginning your own, new thread!
> >>
> >>> Experiencing problems with windows update - it continues to want to
> >>> install
> >>> the latest security update (KB9544).
> >> Are you referring to KB954430? If so, it's not a security update.
> >>
> >> Are you getting any error messages when you attempt to install KB955430
> >> and/or KB947821?
> >>
> >> Did Vista SP1 come preinstalled on your computer when you bought it?
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than Defender)?
> >> What third-party firewall (if any)?
> >>
> >> Has a Norton or McAfee application ever been installed on this machine
> >> (e.g., a free-trial version that came preinstalled when you bought it)?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >> www.banthecheck.com
> >>
> >>
> >> sofla wrote:
> >>> IE version 8
> >>> Vista SP1
> >>> Experiencing problems with windows update - it continues to want to
> >>> install
> >>> the latest security update (KB9544). I had 5 copies "successfully
> >>> installed"
> >>> though none of them showed up in the "Review Update" history.
> >>> I re-booted several times with no remedy to the problem. I also tried the
> >>> remedies in the knowledge base article. I ran my anti-virus, anti-malware,
> >>> etc. programs.
> >>> Finally I did a system restore to eliminate the installs.
> >>> The Windows Updater icon still appears & wants me to install this update.
> >>> Any suggestions other than asking it to ignore the update?
> >>> Not sure if it's relevant but I also never got the update notice for sp2,
> >>> &
> >>> when I tred to install KB947821, thinking it might help, it hangs on
> >>> installation.
> >>
>
From: PA Bear [MS MVP] on 2 Oct 2009 19:56
Congrats on RTFM.

sofla wrote:
> Thank you Harry for your advice. I searched for the download & came across
> this article "http://support.microsoft.com/default.aspx/kb/954430" which
> had
> a section describing my situation & referred me to
> "http://support.microsoft.com/kb/941729/".
> Even though it was for XP-based computers I thought I'd give it a try &
> Voila! it worked.
>
> I would not have gone searching again without your reminder to try
> downloading directly from the Download Center - I had started to do that
> earlier & then got distracted & forgot to re-visit this alternative.
>
> Anyway it looks like the fix (at least for me) was the 941729 reference.
> It
> may help others who are having similar problems.
>
> I appreciate your clarification about the WU viewing the sytem files
> rather
> than the update history, it helped me understand the continual reinstall
> request.
> And lastly, thank you for your professionalism. Both you & ENCEL were
> quite
> helpful.
>
>
>
> "Harry Johnston [MVP]" wrote:
>
>> sofla wrote:
>>
>>> 1. To ENCEL - there is no way to uninstall a program when it is not
>>> recognized. As I stated before, the program looked like it was
>>> successfully installed but when viewing the update history it was not
>>> registered as installed. This is why Windows Update keeps wanting to
>>> install the same program over & over.
>>
>> Windows Update doesn't use the update history; it looks directly at the
>> system files to determine which updates are needed. In the vast majority
>> of cases if WU says an update is needed it really is.
>>
>> Have you tried downloading the update from the Microsoft Download Center
>> and installing it in Safe Mode?
>>
>> Harry.
>>
>>> 2. PA Bear - Yes I meant KB 955430. It is listed as a "Security Update
>>> for
>>> Microsoft XML Core Services 4.0 Service Pack 2" which is why I called it
>>> a
>>> security update.
>>> 3. There are no error messages. Everything indicates that it has been
>>> successfully installed, yet it is not visible as an installed component
>>> &
>>> the Windows Updater continues to want to install it again.
>>> 4. No, Visat SP1 wa not preloaded I updated to it when it became
>>> available, no problems with the install.
>>> 5. Yes my subscription is current & I have all the latest
>>> versions/definitions/updates of all the programs I run. My main app is
>>> Norton 360, Ver. 3.0. I also run Spybot & Malaware Bytes - both have
>>> been
>>> run as Full Scans in Safe Mode recently.
>>> 6. My computer came with NIS 2007 initially but have since updated to
>>> N360
>>> when subscription expired.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Thanks for beginning your own, new thread!
>>>>
>>>>> Experiencing problems with windows update - it continues to want to
>>>>> install
>>>>> the latest security update (KB9544).
>>>> Are you referring to KB954430? If so, it's not a security update.
>>>>
>>>> Are you getting any error messages when you attempt to install KB955430
>>>> and/or KB947821?
>>>>
>>>> Did Vista SP1 come preinstalled on your computer when you bought it?
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a Norton or McAfee application ever been installed on this machine
>>>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>> www.banthecheck.com
>>>>
>>>>
>>>> sofla wrote:
>>>>> IE version 8
>>>>> Vista SP1
>>>>> Experiencing problems with windows update - it continues to want to
>>>>> install
>>>>> the latest security update (KB9544). I had 5 copies "successfully
>>>>> installed"
>>>>> though none of them showed up in the "Review Update" history.
>>>>> I re-booted several times with no remedy to the problem. I also tried
>>>>> the remedies in the knowledge base article. I ran my anti-virus,
>>>>> anti-malware, etc. programs.
>>>>> Finally I did a system restore to eliminate the installs.
>>>>> The Windows Updater icon still appears & wants me to install this
>>>>> update. Any suggestions other than asking it to ignore the update?
>>>>> Not sure if it's relevant but I also never got the update notice for
>>>>> sp2, &
>>>>> when I tred to install KB947821, thinking it might help, it hangs on
>>>>> installation.

From: sofla on 2 Oct 2009 23:33
sorry that you feel that it is necessary to be so rude. if the fix was that
obvious why didn't you suggest it?
hope that you can re-evaluate your reaction to my posts & be able to help
the next person objectively, without malice.

"PA Bear [MS MVP]" wrote:

> Congrats on RTFM.
>
> sofla wrote:
> > Thank you Harry for your advice. I searched for the download & came across
> > this article "http://support.microsoft.com/default.aspx/kb/954430" which
> > had
> > a section describing my situation & referred me to
> > "http://support.microsoft.com/kb/941729/".
> > Even though it was for XP-based computers I thought I'd give it a try &
> > Voila! it worked.
> >
> > I would not have gone searching again without your reminder to try
> > downloading directly from the Download Center - I had started to do that
> > earlier & then got distracted & forgot to re-visit this alternative.
> >
> > Anyway it looks like the fix (at least for me) was the 941729 reference.
> > It
> > may help others who are having similar problems.
> >
> > I appreciate your clarification about the WU viewing the sytem files
> > rather
> > than the update history, it helped me understand the continual reinstall
> > request.
> > And lastly, thank you for your professionalism. Both you & ENCEL were
> > quite
> > helpful.
> >
> >
> >
> > "Harry Johnston [MVP]" wrote:
> >
> >> sofla wrote:
> >>
> >>> 1. To ENCEL - there is no way to uninstall a program when it is not
> >>> recognized. As I stated before, the program looked like it was
> >>> successfully installed but when viewing the update history it was not
> >>> registered as installed. This is why Windows Update keeps wanting to
> >>> install the same program over & over.
> >>
> >> Windows Update doesn't use the update history; it looks directly at the
> >> system files to determine which updates are needed. In the vast majority
> >> of cases if WU says an update is needed it really is.
> >>
> >> Have you tried downloading the update from the Microsoft Download Center
> >> and installing it in Safe Mode?
> >>
> >> Harry.
> >>
> >>> 2. PA Bear - Yes I meant KB 955430. It is listed as a "Security Update
> >>> for
> >>> Microsoft XML Core Services 4.0 Service Pack 2" which is why I called it
> >>> a
> >>> security update.
> >>> 3. There are no error messages. Everything indicates that it has been
> >>> successfully installed, yet it is not visible as an installed component
> >>> &
> >>> the Windows Updater continues to want to install it again.
> >>> 4. No, Visat SP1 wa not preloaded I updated to it when it became
> >>> available, no problems with the install.
> >>> 5. Yes my subscription is current & I have all the latest
> >>> versions/definitions/updates of all the programs I run. My main app is
> >>> Norton 360, Ver. 3.0. I also run Spybot & Malaware Bytes - both have
> >>> been
> >>> run as Full Scans in Safe Mode recently.
> >>> 6. My computer came with NIS 2007 initially but have since updated to
> >>> N360
> >>> when subscription expired.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Thanks for beginning your own, new thread!
> >>>>
> >>>>> Experiencing problems with windows update - it continues to want to
> >>>>> install
> >>>>> the latest security update (KB9544).
> >>>> Are you referring to KB954430? If so, it's not a security update.
> >>>>
> >>>> Are you getting any error messages when you attempt to install KB955430
> >>>> and/or KB947821?
> >>>>
> >>>> Did Vista SP1 come preinstalled on your computer when you bought it?
> >>>>
> >>>> What anti-virus application or security suite is installed and is your
> >>>> subscription current? What anti-spyware applications (other than
> >>>> Defender)? What third-party firewall (if any)?
> >>>>
> >>>> Has a Norton or McAfee application ever been installed on this machine
> >>>> (e.g., a free-trial version that came preinstalled when you bought it)?
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>> www.banthecheck.com
> >>>>
> >>>>
> >>>> sofla wrote:
> >>>>> IE version 8
> >>>>> Vista SP1
> >>>>> Experiencing problems with windows update - it continues to want to
> >>>>> install
> >>>>> the latest security update (KB9544). I had 5 copies "successfully
> >>>>> installed"
> >>>>> though none of them showed up in the "Review Update" history.
> >>>>> I re-booted several times with no remedy to the problem. I also tried
> >>>>> the remedies in the knowledge base article. I ran my anti-virus,
> >>>>> anti-malware, etc. programs.
> >>>>> Finally I did a system restore to eliminate the installs.
> >>>>> The Windows Updater icon still appears & wants me to install this
> >>>>> update. Any suggestions other than asking it to ignore the update?
> >>>>> Not sure if it's relevant but I also never got the update notice for
> >>>>> sp2, &
> >>>>> when I tred to install KB947821, thinking it might help, it hangs on
> >>>>> installation.
>
>
First  |  Prev  |  Next  |  Last
Pages: 1 2 3
Prev: Error code 643 when installing KB954430 and I screwed up
Next: Error 0x8007054F while upgrading from SP2 to SP3 (WinXP)