can only access internet in safe mode with networking
in [Internet Explorer 6]
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From: Jeff on 22 Mar 2010 04:33 I am running XP home, SP3, Internet Explorer 8. I have a problem which was the result of some type of virus on the computer. I ran several scans with anti-virus, trojan, and adware programs, each finding some type of minor problem. Since the virus and cleaning I have had no internet in regular mode. The connection status shows that I am connected and firewalled (using windows firewall). I disabled the firewall and the results are the same, no internet. I also have run several regestry checks and repairs and nothing has been able to restore the internet function. Could anyone provide a possible solution to this problem. Thanks, Jeff Programs run: Avast Antivirus Ad-aware Windows online scan Spybot Search and Destroy Smitfraudfix Superantispyware malwarebytes
From: PA Bear [MS MVP] on 22 Mar 2010 13:47 You have (much) more work to do. NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows. A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it. 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm 3. Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!! Checking for/Help with Hijackware: • http://mvps.org/winhelp2002/unwanted.htm • http://inetexplorer.mvps.org/tshoot.html • http://www.mvps.org/sramesh2k/Malware_Defence.htm • http://www.elephantboycomputers.com/page2.html#Removing_Malware **Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.** If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Jeff wrote: > I am running XP home, SP3, Internet Explorer 8. I have a problem which was > the result of some type of virus on the computer. I ran several scans > with > anti-virus, trojan, and adware programs, each finding some type of minor > problem. Since the virus and cleaning I have had no internet in regular > mode. The connection status shows that I am connected and firewalled > (using > windows firewall). I disabled the firewall and the results are the same, > no > internet. > > I also have run several regestry checks and repairs and nothing has been > able to restore the internet function. > > Could anyone provide a possible solution to this problem. > > Thanks, > Jeff > > Programs run: > Avast Antivirus > Ad-aware > Windows online scan > Spybot Search and Destroy > Smitfraudfix > Superantispyware > malwarebytes
From: Jeff on 22 Mar 2010 23:03 Thank you, I was running virus protection with auto updating and I also have windows set to auto update so I will try your suggestions. Thank you for your assistance! Jeff "PA Bear [MS MVP]" wrote: > You have (much) more work to do. > > NB: If you had no anti-virus application installed or the subscription had > expired *when the machine first got infected* and/or your subscription has > since expired and/or the machine's not been kept fully-patched at Windows > Update, don't waste your time with any of the below: Format & reinstall > Windows. A Repair Install will NOT help! > > Microsoft PCSafety provides home users (only) with no-charge support in > dealing with malware infections such as viruses, spyware (including unwanted > software), and adware. > https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 > > Also available via the Consumer Security Support home page: > https://consumersecuritysupport.microsoft.com/ > > Otherwise... > > 1. See if you can download/run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > NB: Run the FULL scan, not the QUICK scan! You may need to download the > MSRT on a non-infected machine, then transfer MRT.EXE to the infected > machine and rename it to SCAN.EXE before running it. > > 2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) > in Safe Mode with Networking, if need be: > http://onecare.live.com/site/en-us/center/howsafe.htm > > 2b. Vista or Win7=> Run this scan instead: > http://onecare.live.com/site/en-us/center/whatsnew.htm > > 3. Now run a thorough check for hijackware, including posting requested logs > in an appropriate forum, not here. DO NOT SKIP THIS STEP!! > > Checking for/Help with Hijackware: > • http://mvps.org/winhelp2002/unwanted.htm > • http://inetexplorer.mvps.org/tshoot.html > • http://www.mvps.org/sramesh2k/Malware_Defence.htm > • http://www.elephantboycomputers.com/page2.html#Removing_Malware > > **Chances are you will need to seek expert assistance in > http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, > http://www.spywarewarrior.com/viewforum.php?f=5, > http://www.dslreports.com/forum/cleanup, > http://www.bluetack.co.uk/forums/index.php, > http://aumha.net/viewforum.php?f=30 or other appropriate forums.** > > If these procedures look too complex - and there is no shame in admitting > this isn't your cup of tea - take the machine to a local, reputable and > independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > Jeff wrote: > > I am running XP home, SP3, Internet Explorer 8. I have a problem which was > > the result of some type of virus on the computer. I ran several scans > > with > > anti-virus, trojan, and adware programs, each finding some type of minor > > problem. Since the virus and cleaning I have had no internet in regular > > mode. The connection status shows that I am connected and firewalled > > (using > > windows firewall). I disabled the firewall and the results are the same, > > no > > internet. > > > > I also have run several regestry checks and repairs and nothing has been > > able to restore the internet function. > > > > Could anyone provide a possible solution to this problem. > > > > Thanks, > > Jeff > > > > Programs run: > > Avast Antivirus > > Ad-aware > > Windows online scan > > Spybot Search and Destroy > > Smitfraudfix > > Superantispyware > > malwarebytes > > . >
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