Prev: 976883 - stub only
Next: Windows Update not working on IE7, XP Home Edition SP2
From: PA Bear [MS MVP] on 5 Mar 2010 19:43
Formatting your HDD followed by a clean install of Windows and then taking
care of EVERYTHING in http://www.microsoft.com/security/pypc.aspx will
resolve all of the problems you've mentioned in this thread.

Your computer should NOT be connected to the internet or any local networks
(other computers) in its current state!


electrictears wrote:
> hmm i admit this is a bit complicated for me.
> I am considering taking it to a repair shop.
> But will this procedure definatly help all my problems?
> The slow pc and update problems and such?
>
> "PA Bear [MS MVP]" wrote:
>
>> You should have uninstall the McAfee application, run the removal tool,
>> and
>> then installed a replacement AV app BEFORE the subscription expired.
>>
>> No, upgrading to Win7 won't fix anything nor, I suspect, would an upgrade
>> even succeed: Your computer has been p0wned for almost a year!
>>
>> Help: I Got Hacked. Now What Do I Do?
>> http://technet.microsoft.com/en-us/library/cc700813.aspx
>>
>> Back-up any personal data (none of which should be considered 100%
>> trustworthy at this point) then format the HDD & do a clean install of
>> Windows. Please note that a Repair Install (AKA in-place upgrade) will
>> NOT
>> fix this!
>>
>> HOW TO do a clean install of Vista: See the "If you want to reinstall
>> Windows Vista by performing a clean installation..." section of
>> http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista#section_3
>>
>> After the clean install, you'll have the equivalent of a "new computer"
>> so
>> take care of everything on the following page before otherwise connecting
>> the machine to the internet or a local network (i.e., other computers)
>> and
>> before using a flash drive or SDCard that isn't brand-new or hasn't been
>> freshly formatted:
>>
>> 4 steps to help protect your new computer before you go online
>> http://www.microsoft.com/security/pypc.aspx
>>
>> NB: Any Norton or McAfee free-trial that came preinstalled on the
>> computer
>> when you bought it will be reinstalled (but invalid) when Windows is
>> reinstalled. You MUST uninstall the free-trial and download/run the
>> appropriate removal tool before installing any updates, Windows Service
>> Packs or IE upgrades and before installing your new anti-virus
>> application.
>>
>> Norton Removal Tool
>>
>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
>>
>> McAfee Consumer Products Removal Tool
>>
>> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
>>
>> If these procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>> shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> electrictears wrote:
>>> McAfee expired before i Installed Norton
>>>
>>> I do not recall running a consumer products removal tool
>>> Norton free trial has been installed for 2weeks
>>>
>>> There were no anti-virus softwares preinstalled in my pc when i bought
>>> it
>> <paste>
>>> and could I maybe fix the update problem by upgrading to Vista Ultimate?
>> </paste>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>>> The norton is a free [trial] version and i had installed McAfee but
>>>>> don't
>>>>> have
>>>>> it anymore.
>>>>
>>>> Did your McAfee subscription or free trial expire before you installed
>>>> the
>>>> Norton free trial?
>>>>
>>>> Did you uninstall the McAfee application *and* download/run the McAfee
>>>> Consumer Products Removal Tool before you installed the Norton free
>>>> trial?
>>>>
>>>> How long has the Norton free trial been installed?
>>>>
>>>> Did a Norton or McAfee free trial come preinstalled on the computer
>>>> when
>>>> you bought it?
>>>>
>>>>
>>>> electrictears wrote:
>>>>> I'm sorry, don't know much about computers, i have vista 32bit.
>>>>> don't know sp?:s
>>>>> I have Norton Anti-virus, recently installed and did a full scan
>>>>> I have SuperAntiSPyware and Malwarebytes' anti-malware
>>>>> The norton is a free trail version and i had installed McAfee but
>>>>> don't
>>>>> have
>>>>> it anymore.
>>>>>
>>>>> I also did a full scan with Norton and with anti-malware and
>>>>> superantispyware, my internet pages didn't freeze.. for a while. eg:
>>>>> when
>>>>> i
>>>>> have 2 internetpages open and close 1 of them, my pc needs alot of
>>>>> work
>>>>> to
>>>>> close it, resulting in a frozen screen sometimes.
>>>>> So i think i have something that keeps returning. Maybe a program that
>>>>> is
>>>>> installed?
>>>>> But Norton etc. keeps overlooking this problem.
>>>>>
>>>>> Thank you for helping btw
>>>>>
>>>>>> Always state your full Windows version (e.g., Vista SP1; Vista 64-bit
>>>>>> SP2)
>>>>>> when posting in a forum or newsgroup. Please do so in your next
>>>>>> reply.
>>>>>>
>>>>>> What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>
>>>>>> Has a(another) Norton or McAfee application ever been installed on
>>>>>> the
>>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>>> bought
>>>>>> it)?
>>>>>> --
>>>>>> ~Robear Dyer (PA Bear)
>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>>>
>>>>>>
>>>>>> electrictears wrote:
>>>>>>> I have windows vista 32 bit and can't search for new updates,
>>>>>>> it keeps showing an error code.
>>>>>>> I have already searched alot of solutions on this site with no luck.
>>>>>>> The history of previous installed updates is gone, and it stated
>>>>>>> that
>>>>>>> the
>>>>>>> last update was installed in april 2009.
>>>>>>>
>>>>>>> I already tried renaming softwaredistribution but that changed
>>>>>>> nothing,
>>>>>>> also installed KB967723 but said it isn't for my system.
>>>>>>> System update readyness KB947821 didn't change anything either.
>>>>>>> Tried sfc/scannow but said there was nothing wrong
>>>>>>>
>>>>>>> don't have an windows dvd anymore to upgrade or re-install
>>>>>>>
>>>>>>> this is really annoying, because my pc is slowing down alot.
>>>>>>> Internet pages keep freezing and restarting and such and i think
>>>>>>> it's
>>>>>>> because my updates aren't installed.
>>>>>>>
>>>>>>> Any help?
>>>>>>
>>>>>> .
>>>>
>>>> .
>>
>> .

From: Eddie Bowers [MSFT] on 8 Mar 2010 20:31
Yes, please do not edit the registry unless you are VERY comfortable doing
so and have made absolutely sure you have backed up the keys your going to
edit.

-Eddie
First  |  Prev  | 
Pages: 1 2 3 4
Prev: 976883 - stub only
Next: Windows Update not working on IE7, XP Home Edition SP2