"ink supply failure" on HP5460
in [Printers]
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From: myfathersson on 1 Apr 2010 16:29 Anyone come across this error message on the Photosmart 5460? Ink level check shows that the software cant read the photo black or yellow cartridges but they are full. As a cross-check, the printer prints those fuzzy low def pics from an SD card without going through the computer / software with all colours printing 'normally'. By normally, I mean that I accidentally printed a whole 8x10 page on normal paper in standard mode and it printed OK. I then tried BEST mode on 4x6 HP photo paper and I see slight banding on close up inspection. But trying nozzle check shows this "Ink Supply Failure" error message and it wont do any nozzle check. Nor will it now print from the computer at all.
From: DManzaluni on 5 Apr 2010 10:38 The means that the print head has died. It isnt clear why this should have happened on a brand new printer where presumably the contacts cant really be all that clogged. It isnt replaceable. I found one on line for $144, - about double what the whole printer costs new from HP. They seem very keen users shouldn't buy one? There is quite good review on this printer highlighting this at http://www.amazon.com/Hewlett-Packard-D5460-HP-Photosmart-Printer/dp/B001B19XR8. He seems to have had the same problem and his printer kept working, indicating that HP replaced it during warranty (or that he managed to clean the contacts? He does seem to have used it a lot)
From: DManzaluni on 5 Apr 2010 13:05 On Apr 5, 10:38 am, DManzaluni <dmanzal...(a)googlemail.com> wrote: > The means that the print head has died. It isnt clear why this should > have happened on a brand new printer where presumably the contacts > cant really be all that clogged. > > It isnt replaceable. > > I found one on line for $144, - about double what the whole printer > costs new from HP. They seem very keen users shouldn't buy one? > > There is quite good review on this printer highlighting this athttp://www..amazon.com/Hewlett-Packard-D5460-HP-Photosmart-Printer/dp/.... > He seems to have had the same problem and his printer kept working, > indicating that HP replaced it during warranty (or that he managed to > clean the contacts? He does seem to have used it a lot) For those interested (and I cant believe there can be that many people out there who have actually bought one of these printers) taking off the head and laboriously cleaning it revealed a tiny amount of black dirt on the contacts. Invisible to the naked eye but it does come off with rubbing alcohol. Replacing the head and carts back in place cycles the printer which DOES ACTUALLY print a few pages. From the software. Which is suspicious, especially as by that stage HP support had told me that the print heads had died. Then, as if to say 'stop trying to get me to work' it gives the same ink failure as before and everything stops You neednt try this procedure again unless you are really desperate to get this printer to do one more page before you chuck it out or tell HP to replace it (if you are a real masochist.) Clean it twice and you just get the dreaded PEN FAILURE which in HP terms apparently means 'stop trying to be a wiseguy. If I say I am dead, I am dead'. Then you get a plethora of error messages on the printer's screen, predictably telling you that with a dead head, it cant see the ink which it pretends is depleted. Cancelling out of the 'ink depleted' then prints the page. If you get this far I dont know what happens next or how long the situation lasts: Because then, midst the plethora of 'buy a new printer' error messages coming from the software, the printer apparently then continues working normally. I only got this far because I too noticed that while the software was trying to tell you to buy new cartridges and ultimately a new printer, I knew that it could print properly from the card slots without the computer! Good luck to anyone wrestling with this printer.
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