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From: glee on 17 Feb 2010 12:03
Yes, very pertinent. You have a PATA (IDE) hard drive, not a SATA
drive, and judging by the size (40GB) you probably don't have any SATA
connections in that computer (a Dell probably).

If it is a Dell, or some other OEM machine, the BIOS setup is likely
modified by them, which makes it hard to tell you where in the BIOS
setup you have to go to change the settings in order to enable both IDE
channels and also to set them to Auto so they can automatically detect
any attached drives.

Someone must have gone into the BIOS setup at some time and accidentally
disabled the channel....although I have also seen a strong electrical
surge change BIOS settings.

If you are not familiar with the BIOS setup or are uncomfortable working
in it, find someone who is, to help you, or else take it to a competent
computer tech to adjust the settings.

If you want to try to do it yourself, we will need more info on what
screens are available in the BIOS setup that you see. Some fields in
the BIOS can be opened if you press Enter, others do not expand. There
should be a Legend probably at the bottom of the screen, telling you
what keys to use to navigate.
--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/

"Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
news:FA5F3EC7-108C-469D-AADC-AF647293D18E(a)microsoft.com...
> Sad but true. When I click the arrows it says: Unknown and n/a and
> that is
> all I get. I copied the info if it will aid you in helping me, it is
> kind of
> long so bear with me. It is the Drive config. and boot sequence in
> bios and
> what it shows.
> BIOS
> Drive Configuration
> Diskette Drive A 3.5nch, 1.44mb
> Primary Master Drive Hard Drive (WDC WD400EB-75CPF0)
> '' Slave Drive OFF (model
> unknown)
> Secondary Master Drive OFF " "
> " Slave Drive OFF " "
>
> IDE Drive UDMA ON
>
> Boot Sequence
> CD-Rom device (not installed)
> Floppy Device ON
> Hard Disk Drive C ( has a check in front of
> it)
> Hope this is pertinent info. I am a novice at this.
>
> "Tim Meddick" wrote:
>
>> Something is definitely getting lost in translation here!...
>>
>> If indeed, as you say, BOTH Primary AND Secondary IDE controller
>> channels are OFF in
>> the BIOS then certainly you would NOT* be booting from the hard
>> drive!
>>
>> The reason there is this setting in the BIOS is for troubleshooting
>> and certainly,
>> you should be able to change their setting....
>>
>> *(Except, possibly, if you are using SATA HDs)
>> ==
>>
>> Cheers, Tim Meddick, Peckham, London. :-)
>>
>>
>>
>>
>> "Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
>> news:85BE3441-7F00-469B-81F7-05457E894F6A(a)microsoft.com...
>> > Thanks for your response glee. I hope you read my first post. It
>> > included
>> > everything I had tried except bios. In bios (Drive Config.),
>> > Primary and
>> > Secondary are set at OFF. ....< clipped >
>> >
>> >
>> .
>>

From: Sysu on 17 Feb 2010 16:25
Thanks for the explanation. As I said I am a novice at some of this. You hit
the nail on the head. Another informative pc person said the same thing. So,
since this PC is about 7 yrs. old, it may be time to get another.

As far as someone having inadvertently tampered with the bios and made
mistakes, it was probably me. I got the Floppy Disk on but not the CD-Rom.
Neither of the Primary or Secondary. Now my PC only boots to the Hard Drive.

I have been searching for advice about this problem in most all the forums
and so much different advice is out there. It all seems to fit to solve my
problem (cuz it was solving a lot of others) and following some of it made my
problems worse.

thanks ever so much and Be Blessed.

"glee" wrote:

> Yes, very pertinent. You have a PATA (IDE) hard drive, not a SATA
> drive, and judging by the size (40GB) you probably don't have any SATA
> connections in that computer (a Dell probably).
>
> If it is a Dell, or some other OEM machine, the BIOS setup is likely
> modified by them, which makes it hard to tell you where in the BIOS
> setup you have to go to change the settings in order to enable both IDE
> channels and also to set them to Auto so they can automatically detect
> any attached drives.
>
> Someone must have gone into the BIOS setup at some time and accidentally
> disabled the channel....although I have also seen a strong electrical
> surge change BIOS settings.
>
> If you are not familiar with the BIOS setup or are uncomfortable working
> in it, find someone who is, to help you, or else take it to a competent
> computer tech to adjust the settings.
>
> If you want to try to do it yourself, we will need more info on what
> screens are available in the BIOS setup that you see. Some fields in
> the BIOS can be opened if you press Enter, others do not expand. There
> should be a Legend probably at the bottom of the screen, telling you
> what keys to use to navigate.
> --
> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
> A+
> http://dts-l.net/
>
> "Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
> news:FA5F3EC7-108C-469D-AADC-AF647293D18E(a)microsoft.com...
> > Sad but true. When I click the arrows it says: Unknown and n/a and
> > that is
> > all I get. I copied the info if it will aid you in helping me, it is
> > kind of
> > long so bear with me. It is the Drive config. and boot sequence in
> > bios and
> > what it shows.
> > BIOS
> > Drive Configuration
> > Diskette Drive A 3.5nch, 1.44mb
> > Primary Master Drive Hard Drive (WDC WD400EB-75CPF0)
> > '' Slave Drive OFF (model
> > unknown)
> > Secondary Master Drive OFF " "
> > " Slave Drive OFF " "
> >
> > IDE Drive UDMA ON
> >
> > Boot Sequence
> > CD-Rom device (not installed)
> > Floppy Device ON
> > Hard Disk Drive C ( has a check in front of
> > it)
> > Hope this is pertinent info. I am a novice at this.
> >
> > "Tim Meddick" wrote:
> >
> >> Something is definitely getting lost in translation here!...
> >>
> >> If indeed, as you say, BOTH Primary AND Secondary IDE controller
> >> channels are OFF in
> >> the BIOS then certainly you would NOT* be booting from the hard
> >> drive!
> >>
> >> The reason there is this setting in the BIOS is for troubleshooting
> >> and certainly,
> >> you should be able to change their setting....
> >>
> >> *(Except, possibly, if you are using SATA HDs)
> >> ==
> >>
> >> Cheers, Tim Meddick, Peckham, London. :-)
> >>
> >>
> >>
> >>
> >> "Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
> >> news:85BE3441-7F00-469B-81F7-05457E894F6A(a)microsoft.com...
> >> > Thanks for your response glee. I hope you read my first post. It
> >> > included
> >> > everything I had tried except bios. In bios (Drive Config.),
> >> > Primary and
> >> > Secondary are set at OFF. ....< clipped >
> >> >
> >> >
> >> .
> >>
>
> .
>
From: Sysu on 17 Feb 2010 16:31
Since my cdrom drive is not working, I went to Microsoft's website and
downloaded a reinstalling of Windows XP on formatted Floppy Disks (6). But
it said I would need the XP installation CD to complete the process.
Microsoft should think, If I have to reinstall Windows XP via floppy disk,
how in the heck can I use the installation CD at the end? If I had the CD I
would not need to download a new installation via floppy disk.

If you or someone you know can help me get around this minor inconvenience
please post it. I will give this solution one more chance before getting
indebted for another computer.

Thanks again

"glee" wrote:

> Yes, very pertinent. You have a PATA (IDE) hard drive, not a SATA
> drive, and judging by the size (40GB) you probably don't have any SATA
> connections in that computer (a Dell probably).
>
> If it is a Dell, or some other OEM machine, the BIOS setup is likely
> modified by them, which makes it hard to tell you where in the BIOS
> setup you have to go to change the settings in order to enable both IDE
> channels and also to set them to Auto so they can automatically detect
> any attached drives.
>
> Someone must have gone into the BIOS setup at some time and accidentally
> disabled the channel....although I have also seen a strong electrical
> surge change BIOS settings.
>
> If you are not familiar with the BIOS setup or are uncomfortable working
> in it, find someone who is, to help you, or else take it to a competent
> computer tech to adjust the settings.
>
> If you want to try to do it yourself, we will need more info on what
> screens are available in the BIOS setup that you see. Some fields in
> the BIOS can be opened if you press Enter, others do not expand. There
> should be a Legend probably at the bottom of the screen, telling you
> what keys to use to navigate.
> --
> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
> A+
> http://dts-l.net/
>
> "Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
> news:FA5F3EC7-108C-469D-AADC-AF647293D18E(a)microsoft.com...
> > Sad but true. When I click the arrows it says: Unknown and n/a and
> > that is
> > all I get. I copied the info if it will aid you in helping me, it is
> > kind of
> > long so bear with me. It is the Drive config. and boot sequence in
> > bios and
> > what it shows.
> > BIOS
> > Drive Configuration
> > Diskette Drive A 3.5nch, 1.44mb
> > Primary Master Drive Hard Drive (WDC WD400EB-75CPF0)
> > '' Slave Drive OFF (model
> > unknown)
> > Secondary Master Drive OFF " "
> > " Slave Drive OFF " "
> >
> > IDE Drive UDMA ON
> >
> > Boot Sequence
> > CD-Rom device (not installed)
> > Floppy Device ON
> > Hard Disk Drive C ( has a check in front of
> > it)
> > Hope this is pertinent info. I am a novice at this.
> >
> > "Tim Meddick" wrote:
> >
> >> Something is definitely getting lost in translation here!...
> >>
> >> If indeed, as you say, BOTH Primary AND Secondary IDE controller
> >> channels are OFF in
> >> the BIOS then certainly you would NOT* be booting from the hard
> >> drive!
> >>
> >> The reason there is this setting in the BIOS is for troubleshooting
> >> and certainly,
> >> you should be able to change their setting....
> >>
> >> *(Except, possibly, if you are using SATA HDs)
> >> ==
> >>
> >> Cheers, Tim Meddick, Peckham, London. :-)
> >>
> >>
> >>
> >>
> >> "Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
> >> news:85BE3441-7F00-469B-81F7-05457E894F6A(a)microsoft.com...
> >> > Thanks for your response glee. I hope you read my first post. It
> >> > included
> >> > everything I had tried except bios. In bios (Drive Config.),
> >> > Primary and
> >> > Secondary are set at OFF. ....< clipped >
> >> >
> >> >
> >> .
> >>
>
> .
>
From: Tim Meddick on 17 Feb 2010 16:53
As "glee" keeps on saying, we are not talking about Primary / Secondary Hard-drives
(as you printed out a copy of those settings as it appeared in your BIOS in an
earlier post) but rather, we are talking about IDE CHANNELS!

IDE controllers often have a setting in the BIOS that enables you to choose whether
to use the PRIMARY or SECONDARY or even BOTH of the channels (the IDE controller
having two channels).

The reason (I believe) that "glee" and I think it may be this setting, is that the
MASTER HD is usually connected to the PRIMARY IDE channel and the CD/DVD drive to the
SECONDARY channel - thus - if someone tampered with the setting and set it to USE
PRIMARY ONLY - then the CD/DVD device would not be working.

This is just one theory of quite a few possible causes - another of which could be -
as unlikely as it sounds - that your cd/dvd drive failed at the exact same time as
all this happened.

But you have to start somewhere, and seeing if there is a setting in your BIOS that
enables / disables the secondary IDE channel (either with an "on" or "off" setting
or, more commonly, a setting that lets you choose either "primary", "secondary" or
"both" - where it should be set to "both" you may have accidentally set it to
"primary" thereby inadvertently turning off the other channel that carries the cd/dvd
drive).


One more thing - the use of floppy "installation" disks will do very little for you.

They are meant only to start up a PC, ready for installation from an XP installation
CD, when that PC cannot BOOT from the cd/dvd for some reason.

However, I still think it may be possible to re-format your HD with the floppy set -
thereby wiping out all the data off your hard drive for good - please beware of
this...

==

Cheers, Tim Meddick, Peckham, London. :-)




"Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
news:C0696F87-8DD3-4C18-AC8F-2D7E9D9AA853(a)microsoft.com...
> Thanks for your response Peter. But if you read my original post, I tried
> everything mentioned in the threads . Code 31 is what I am getting. Windows
> cannot load the drivers. and Bios says CD-rom is not installed. I found no
> upper or lower filters mentioned in the reg. key to look for and delete.
>
> I am a novice at this and not sure about the SATA HD you mentioned.
>
> "Peter Foldes" wrote:
>
>> I am sorry that you do not want to hear Upper and Lower filters but Code 31 that
>> you
>> are receiving is the following and use the manual repair and not the automated
>>
>> Code 31
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;314060
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
>> news:470B2104-76D8-4CD5-A8D4-6D586A3384FC(a)microsoft.com...
>> >I have this problem also after uninstalling game software. In Device
>> > manager, it show DVD/CD-ROM and under that Multimedia Audio controller with
>> > an exclamation point by both. But when I update the driver, it installs
>> > drivers for SoundMax digital audio and places Multimedia Audio Controller in
>> > Sound devices. DVD/CD-ROM disappears from Device Manager and still not able
>> > to use CD/Rom/Dvd.
>> > Steps I have already taken:
>> > 1.) No upper/lower filters in the Registry that is so heavily floating as a
>> > solution.
>> > 2.) Cdgone did not work
>> > 3.) Microsoft's Fix it said it could not detect
>> > 4.) I checked my drivers in system 32 and two that are shown in driver
>> > details of IDE ATA ATAPI and Primary IDE channel (have no Second primary
>> > channel showing) are not in C:/Windows/System32/Drivers/
>> > storprop.dll(primary) and pciidex.sys.
>> > I was told that senfilt.sys should not be in system 32. At one point it was
>> > not there but in the registry.
>> > I have not installed the driver for Multimedia Digital Audio driver. I did
>> > the add hardware wizard and it said 'Windows cannot load the drivers for this
>> > device(DVD/CD-ROM) Code 31.
>> >
>> > In my registry by CDROM in two places are two terms I don't understand.
>> > INITIALFAIL(by reg.key for deleting filters) and AutoRunDisable(by cdrom.sys)
>> >
>> > How can I get the drivers for DVD/CD-ROM to load and not in concert with
>> > Multimedia Audio Controller that installs SoundMax drivers for sound ONLY.
>> >
>> > "Rich Barry" wrote:
>> >
>> >> Don, from what you said if you open MyComputer you see the C, D but not
>> >> the E drive Icon. I would try right clicking
>> >> MyComputer>select Properties>Hardware>Device Manager>Dvd/Cdrom Drives.
>> >> Click on the plus sign and you should
>> >> see two entries for your cdrw drives. If there rt click on each one and
>> >> choose Uninstall. Restart your Computer and let
>> >> WinXP reinstall the drives.
>> >> "ragsy" <mrsragsy> wrote in message
>> >> news:4138EB15-6D5D-4532-8A35-5CF868F7D12F(a)microsoft.com...
>> >> > Hello;
>> >> > I went to look at what I had done so far and I noticed an error specifying
>> >> > missing hardware devices but the drivers for those locations appeared ok.
>> >> > (drive's b: & c:). besides doing a total restore is there any way to
>> >> > reinsert those two missing hardware icons back so I can use them ? thank
>> >> > you
>> >> > --
>> >> > mrtigre
>> >>
>> >>
>> >>
>>
>> .
>>

From: glee on 17 Feb 2010 17:05
Don't bother with the floppy disk set...you still have to use the CD to
reinstall.

IF the only problem is that the secondary channel is disabled, then
reinstalling Windows will accomplish nothing anyway....the problem will
still exist because it is outside Windows.

If you can't find the proper BIOS settings, can't you bring it to a tech
and just ask him to enable both IDE channels in the BIOS and then set
them all to Auto for you? It should be very simple....if I lived near
you I would come by and do it for free.
--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/


"Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
news:D906340D-74B2-44AD-992E-0EE05DEAEF31(a)microsoft.com...
> Since my cdrom drive is not working, I went to Microsoft's website and
> downloaded a reinstalling of Windows XP on formatted Floppy Disks (6).
> But
> it said I would need the XP installation CD to complete the process.
> Microsoft should think, If I have to reinstall Windows XP via floppy
> disk,
> how in the heck can I use the installation CD at the end? If I had
> the CD I
> would not need to download a new installation via floppy disk.
>
> If you or someone you know can help me get around this minor
> inconvenience
> please post it. I will give this solution one more chance before
> getting
> indebted for another computer.
>
> Thanks again
>
> "glee" wrote:
>
>> Yes, very pertinent. You have a PATA (IDE) hard drive, not a SATA
>> drive, and judging by the size (40GB) you probably don't have any
>> SATA
>> connections in that computer (a Dell probably).
>>
>> If it is a Dell, or some other OEM machine, the BIOS setup is likely
>> modified by them, which makes it hard to tell you where in the BIOS
>> setup you have to go to change the settings in order to enable both
>> IDE
>> channels and also to set them to Auto so they can automatically
>> detect
>> any attached drives.
>>
>> Someone must have gone into the BIOS setup at some time and
>> accidentally
>> disabled the channel....although I have also seen a strong electrical
>> surge change BIOS settings.
>>
>> If you are not familiar with the BIOS setup or are uncomfortable
>> working
>> in it, find someone who is, to help you, or else take it to a
>> competent
>> computer tech to adjust the settings.
>>
>> If you want to try to do it yourself, we will need more info on what
>> screens are available in the BIOS setup that you see. Some fields in
>> the BIOS can be opened if you press Enter, others do not expand.
>> There
>> should be a Legend probably at the bottom of the screen, telling you
>> what keys to use to navigate.
>> --
>> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
>> A+
>> http://dts-l.net/
>>
>> "Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
>> news:FA5F3EC7-108C-469D-AADC-AF647293D18E(a)microsoft.com...
>> > Sad but true. When I click the arrows it says: Unknown and n/a and
>> > that is
>> > all I get. I copied the info if it will aid you in helping me, it
>> > is
>> > kind of
>> > long so bear with me. It is the Drive config. and boot sequence in
>> > bios and
>> > what it shows.
>> > BIOS
>> > Drive Configuration
>> > Diskette Drive A 3.5nch, 1.44mb
>> > Primary Master Drive Hard Drive (WDC
>> > WD400EB-75CPF0)
>> > '' Slave Drive OFF (model
>> > unknown)
>> > Secondary Master Drive OFF " "
>> > " Slave Drive OFF "
>> > "
>> >
>> > IDE Drive UDMA ON
>> >
>> > Boot Sequence
>> > CD-Rom device (not installed)
>> > Floppy Device ON
>> > Hard Disk Drive C ( has a check in front of
>> > it)
>> > Hope this is pertinent info. I am a novice at this.
>> >
>> > "Tim Meddick" wrote:
>> >
>> >> Something is definitely getting lost in translation here!...
>> >>
>> >> If indeed, as you say, BOTH Primary AND Secondary IDE controller
>> >> channels are OFF in
>> >> the BIOS then certainly you would NOT* be booting from the hard
>> >> drive!
>> >>
>> >> The reason there is this setting in the BIOS is for
>> >> troubleshooting
>> >> and certainly,
>> >> you should be able to change their setting....
>> >>
>> >> *(Except, possibly, if you are using SATA HDs)
>> >> ==
>> >>
>> >> Cheers, Tim Meddick, Peckham, London. :-)
>> >>
>> >>
>> >>
>> >>
>> >> "Sysu" <Sysu(a)discussions.microsoft.com> wrote in message
>> >> news:85BE3441-7F00-469B-81F7-05457E894F6A(a)microsoft.com...
>> >> > Thanks for your response glee. I hope you read my first post. It
>> >> > included
>> >> > everything I had tried except bios. In bios (Drive Config.),
>> >> > Primary and
>> >> > Secondary are set at OFF. ....< clipped >
>> >> >
>> >> >
>> >> .
>> >>
>>
>> .
>>

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