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From: Ron Patterson on 14 Jan 2010 12:24 #1 I am shocked and angry that some poser would instruct me to mess with my registry. #2 - I have found the registry key and it is the same as yours and the default data under the HELPCTR.EXE subkey is the same value as yours: C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe then I ran this command string as instructed. Nothing appeared to happen. I rebooted. Th problem remains.unchanged. Thanks for trying. Any other ideas please. Ron "VanguardLH" <V(a)nguard.LH> wrote in message news:himdiu$bpf$1(a)news.albasani.net... > Ron Patterson wrote: > >> When I go to Start and click on "Help and Support" - nothing happens. >> How >> can I activate this feature without reinstalling Windows XP? > > The path to the executable is not specified in the PATH environment > variable. The path to many executables are recorded in the registry. The > file is found there. > > I know of the following registry key: > > HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths > > I'd have to go Googling around or searching MS knowledgebase to see if > other > keys specified additional registry-defined paths to executables. Under > the > above registry key, I have 89 entries (i.e., path definitions to find > executable files). For you, what is the default data item's value under > the > HELPCTR.EXE subkey? For my Windows XP Pro SP-3, the value is: > > C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe > > If you run that above command string (or whatever value is specified on > your > host) at a command prompt (e.g., Start -> Run), does the "Help and > Support" > application load and display?
From: John John - MVP on 14 Jan 2010 13:12 To reinstall the Help and Support Center right click on the C:\Windows\inf\pchealth.inf file and select Install, you may be asked for your Windows XP CD to do the repairs. John Ron Patterson wrote: > #1 I am shocked and angry that some poser would instruct me to mess with my > registry. > > #2 - I have found the registry key and it is the same as yours and the > default data under the HELPCTR.EXE subkey is the same value as yours: > > C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe > > then I ran this command string as instructed. Nothing appeared to happen. > I rebooted. Th problem remains.unchanged. > > Thanks for trying. Any other ideas please. > > Ron > > > > > "VanguardLH" <V(a)nguard.LH> wrote in message > news:himdiu$bpf$1(a)news.albasani.net... >> Ron Patterson wrote: >> >>> When I go to Start and click on "Help and Support" - nothing happens. >>> How >>> can I activate this feature without reinstalling Windows XP? >> The path to the executable is not specified in the PATH environment >> variable. The path to many executables are recorded in the registry. The >> file is found there. >> >> I know of the following registry key: >> >> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths >> >> I'd have to go Googling around or searching MS knowledgebase to see if >> other >> keys specified additional registry-defined paths to executables. Under >> the >> above registry key, I have 89 entries (i.e., path definitions to find >> executable files). For you, what is the default data item's value under >> the >> HELPCTR.EXE subkey? For my Windows XP Pro SP-3, the value is: >> >> C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe >> >> If you run that above command string (or whatever value is specified on >> your >> host) at a command prompt (e.g., Start -> Run), does the "Help and >> Support" >> application load and display? > > >
From: Ron Patterson on 14 Jan 2010 13:59 Attention: John John the file C:\Windows\inf\pchealth.inf is not on my computer. Maybe this is the problem. I have a Windows XP SP2 CD but do not know how to locate and install just one file from it. or ?? "John John - MVP" <audetweld(a)nbnot.nb.ca> wrote in message news:OOKtwUUlKHA.5128(a)TK2MSFTNGP05.phx.gbl... > To reinstall the Help and Support Center right click on the > C:\Windows\inf\pchealth.inf file and select Install, you may be asked for > your Windows XP CD to do the repairs. > > John > > Ron Patterson wrote: >> #1 I am shocked and angry that some poser would instruct me to mess with >> my >> registry. >> >> #2 - I have found the registry key and it is the same as yours and the >> default data under the HELPCTR.EXE subkey is the same value as yours: >> >> C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe >> >> then I ran this command string as instructed. Nothing appeared to >> happen. >> I rebooted. Th problem remains.unchanged. >> >> Thanks for trying. Any other ideas please. >> >> Ron >> >> >> >> >> "VanguardLH" <V(a)nguard.LH> wrote in message >> news:himdiu$bpf$1(a)news.albasani.net... >>> Ron Patterson wrote: >>> >>>> When I go to Start and click on "Help and Support" - nothing happens. >>>> How >>>> can I activate this feature without reinstalling Windows XP? >>> The path to the executable is not specified in the PATH environment >>> variable. The path to many executables are recorded in the registry. >>> The >>> file is found there. >>> >>> I know of the following registry key: >>> >>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths >>> >>> I'd have to go Googling around or searching MS knowledgebase to see if >>> other >>> keys specified additional registry-defined paths to executables. Under >>> the >>> above registry key, I have 89 entries (i.e., path definitions to find >>> executable files). For you, what is the default data item's value under >>> the >>> HELPCTR.EXE subkey? For my Windows XP Pro SP-3, the value is: >>> >>> C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe >>> >>> If you run that above command string (or whatever value is specified on >>> your >>> host) at a command prompt (e.g., Start -> Run), does the "Help and >>> Support" >>> application load and display? >> >>
From: Ron Patterson on 14 Jan 2010 14:45 Attn. John John My error and apologies John. I have located the C:\Windows\inf\pchealth.inf file. When I right click on it and left click on Install I get a dialogue box the says "The file dataspec.xmf on Windows XP Pro SP3 is needed. Type the path where the file is located and then click OK" "Copy files from - C:\Windows\inf\i386" I only have a CD for Windows XP Pro SP 2 and have no idea how to follow these instructions on how to copy a file from it. Ron "Ron Patterson" <a.baba(a)mindspring.com> wrote in message news:acmdnWTt5fpR9NLWnZ2dnUVZ_jKdnZ2d(a)earthlink.com... > Attention: John John > the file C:\Windows\inf\pchealth.inf is not on my computer. Maybe this is > the problem. I have a Windows XP SP2 CD but do not know how to locate and > install just one file from it. or ?? > > > "John John - MVP" <audetweld(a)nbnot.nb.ca> wrote in message > news:OOKtwUUlKHA.5128(a)TK2MSFTNGP05.phx.gbl... >> To reinstall the Help and Support Center right click on the >> C:\Windows\inf\pchealth.inf file and select Install, you may be asked for >> your Windows XP CD to do the repairs. >> >> John >> >> Ron Patterson wrote: >>> #1 I am shocked and angry that some poser would instruct me to mess >>> with my >>> registry. >>> >>> #2 - I have found the registry key and it is the same as yours and the >>> default data under the HELPCTR.EXE subkey is the same value as yours: >>> >>> C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe >>> >>> then I ran this command string as instructed. Nothing appeared to >>> happen. >>> I rebooted. Th problem remains.unchanged. >>> >>> Thanks for trying. Any other ideas please. >>> >>> Ron >>> >>> >>> >>> >>> "VanguardLH" <V(a)nguard.LH> wrote in message >>> news:himdiu$bpf$1(a)news.albasani.net... >>>> Ron Patterson wrote: >>>> >>>>> When I go to Start and click on "Help and Support" - nothing happens. >>>>> How >>>>> can I activate this feature without reinstalling Windows XP? >>>> The path to the executable is not specified in the PATH environment >>>> variable. The path to many executables are recorded in the registry. >>>> The >>>> file is found there. >>>> >>>> I know of the following registry key: >>>> >>>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths >>>> >>>> I'd have to go Googling around or searching MS knowledgebase to see if >>>> other >>>> keys specified additional registry-defined paths to executables. Under >>>> the >>>> above registry key, I have 89 entries (i.e., path definitions to find >>>> executable files). For you, what is the default data item's value >>>> under >>>> the >>>> HELPCTR.EXE subkey? For my Windows XP Pro SP-3, the value is: >>>> >>>> C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe >>>> >>>> If you run that above command string (or whatever value is specified on >>>> your >>>> host) at a command prompt (e.g., Start -> Run), does the "Help and >>>> Support" >>>> application load and display? >>> >>> >
From: John John - MVP on 14 Jan 2010 15:07
Use this path: C:\WINDOWS\ServicePackFiles\i386 John Ron Patterson wrote: > Attn. John John > My error and apologies John. I have located the > C:\Windows\inf\pchealth.inf file. When I right click on it and left click > on Install I get a dialogue box the says "The file dataspec.xmf on Windows > XP Pro SP3 is needed. Type the path where the file is located and then > click OK" "Copy files from - C:\Windows\inf\i386" > I only have a CD for Windows XP Pro SP 2 and have no idea how to follow > these instructions on how to copy a file from it. > Ron > > > > > "Ron Patterson" <a.baba(a)mindspring.com> wrote in message > news:acmdnWTt5fpR9NLWnZ2dnUVZ_jKdnZ2d(a)earthlink.com... >> Attention: John John >> the file C:\Windows\inf\pchealth.inf is not on my computer. Maybe this is >> the problem. I have a Windows XP SP2 CD but do not know how to locate and >> install just one file from it. or ?? >> >> >> "John John - MVP" <audetweld(a)nbnot.nb.ca> wrote in message >> news:OOKtwUUlKHA.5128(a)TK2MSFTNGP05.phx.gbl... >>> To reinstall the Help and Support Center right click on the >>> C:\Windows\inf\pchealth.inf file and select Install, you may be asked for >>> your Windows XP CD to do the repairs. >>> >>> John >>> >>> Ron Patterson wrote: >>>> #1 I am shocked and angry that some poser would instruct me to mess >>>> with my >>>> registry. >>>> >>>> #2 - I have found the registry key and it is the same as yours and the >>>> default data under the HELPCTR.EXE subkey is the same value as yours: >>>> >>>> C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe >>>> >>>> then I ran this command string as instructed. Nothing appeared to >>>> happen. >>>> I rebooted. Th problem remains.unchanged. >>>> >>>> Thanks for trying. Any other ideas please. >>>> >>>> Ron >>>> >>>> >>>> >>>> >>>> "VanguardLH" <V(a)nguard.LH> wrote in message >>>> news:himdiu$bpf$1(a)news.albasani.net... >>>>> Ron Patterson wrote: >>>>> >>>>>> When I go to Start and click on "Help and Support" - nothing happens. >>>>>> How >>>>>> can I activate this feature without reinstalling Windows XP? >>>>> The path to the executable is not specified in the PATH environment >>>>> variable. The path to many executables are recorded in the registry. >>>>> The >>>>> file is found there. >>>>> >>>>> I know of the following registry key: >>>>> >>>>> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths >>>>> >>>>> I'd have to go Googling around or searching MS knowledgebase to see if >>>>> other >>>>> keys specified additional registry-defined paths to executables. Under >>>>> the >>>>> above registry key, I have 89 entries (i.e., path definitions to find >>>>> executable files). For you, what is the default data item's value >>>>> under >>>>> the >>>>> HELPCTR.EXE subkey? For my Windows XP Pro SP-3, the value is: >>>>> >>>>> C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe >>>>> >>>>> If you run that above command string (or whatever value is specified on >>>>> your >>>>> host) at a command prompt (e.g., Start -> Run), does the "Help and >>>>> Support" >>>>> application load and display? >>>> > > |