no desktop icons, start menu, task bar??
in [Windows XP]
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From: Jose on 13 Nov 2009 16:17 On Nov 13, 3:09 pm, DaveB <Da...(a)discussions.microsoft.com> wrote: > I am having the same problem. I am able to login successfully, get to the > wallpaper background, displays trying to access my wireliss account, all OK, > except I do not have any icons, taskbar, etc. What I do show is a pop up > stating that Windows Explorer was having difficulties and needed to close.. I > can bring up the Task Manger, but when I go to File and start new task, it > comes back a pop up similar to the Windows Explorer pop up, and eventually > closes. I never get a chance to start explorer. > > Any ideas and any help would be greatly appreciated! > > Dave I would say your system is infected and you have several options. Reinstalling or a Repair install of XP is not on my list. You need to get a clean copy of explorer running so you can then do whatever you have to do to get uninfected. You will not get far if explorer.exe will not run properly. If you can get to Task Manager, clicking File, Run and entering explorer.exe is a good idea if - explorer.exe is not already running and explorer.exe is not one of the infected files, but if I was malicious software, explorer.exe would be a fine target. Usually I would suggest that first, but now I am seeing where explorer.exe is the problem so trying to start it from TM will not help. So, replace explorer.exe. From TM click File, New Task, Browse and maneuver to c:\windows and locate explorer.exe so you know where it is. You can't replace explorer.exe if it is running, so if TM shows explorer.exe is a running process, end the process and make sure it does not magically start again. From the TM browse window maneuver to c:\windows and delete explorer.exe (or if you are afraid to do that, rename it). Since it is a protected Windows file, Windows File Protection will quickly and silently replace it with a copy from your dllcache folder. Hopefully, that one is okay. You can refresh your browsing display to see it replaced in a few seconds. If you can't delete explorer.exe from TM, open a new command window task (File, New Task, cmd.exe) and delete explorer from c:\windows that way. It will be replaced if WFP is working. It must not be running or you can't delete it. Now try to start explorer from TM and report back the results. If you look later you will see a message like this in the Event Log: Event Type: Information Event Source: Windows File Protection Event Category: None Description: File replacement was attempted on the protected system file c:\windows \explorer.exe. This file was restored to the original version to maintain system stability. The file version of the system file is 6.0.2900.5512.
From: DaveB on 17 Nov 2009 01:02 I worked on this over the weekend, but sorry to say, with no success. TaskManager is hosed somewhat also, as it will not allow me to open a file. Is there an easy way to access a command prompt without going back and forth to safe mode (constant rebooting)? Since I cannot see any icons or task bar to be able to access START, it is rough. Any other ideas? "Jose" wrote: > On Nov 13, 3:09 pm, DaveB <Da...(a)discussions.microsoft.com> wrote: > > I am having the same problem. I am able to login successfully, get to the > > wallpaper background, displays trying to access my wireliss account, all OK, > > except I do not have any icons, taskbar, etc. What I do show is a pop up > > stating that Windows Explorer was having difficulties and needed to close.. I > > can bring up the Task Manger, but when I go to File and start new task, it > > comes back a pop up similar to the Windows Explorer pop up, and eventually > > closes. I never get a chance to start explorer. > > > > Any ideas and any help would be greatly appreciated! > > > > Dave > > I would say your system is infected and you have several options. > Reinstalling or a Repair install of XP is not on my list. > > You need to get a clean copy of explorer running so you can then do > whatever you have to do to get uninfected. You will not get far if > explorer.exe will not run properly. > > If you can get to Task Manager, clicking File, Run and entering > explorer.exe is a good idea if - explorer.exe is not already running > and explorer.exe is not one of the infected files, but if I was > malicious software, explorer.exe would be a fine target. Usually I > would suggest that first, but now I am seeing where explorer.exe is > the problem so trying to start it from TM will not help. So, replace > explorer.exe. > > From TM click File, New Task, Browse and maneuver to c:\windows and > locate explorer.exe so you know where it is. > > You can't replace explorer.exe if it is running, so if TM shows > explorer.exe is a running process, end the process and make sure it > does not magically start again. > > From the TM browse window maneuver to c:\windows and delete > explorer.exe (or if you are afraid to do that, rename it). Since it > is a protected Windows file, Windows File Protection will quickly and > silently replace it with a copy from your dllcache folder. Hopefully, > that one is okay. You can refresh your browsing display to see it > replaced in a few seconds. > > If you can't delete explorer.exe from TM, open a new command window > task (File, New Task, cmd.exe) and delete explorer from c:\windows > that way. It will be replaced if WFP is working. It must not be > running or you can't delete it. > > Now try to start explorer from TM and report back the results. > > If you look later you will see a message like this in the Event Log: > > Event Type: Information > Event Source: Windows File Protection > Event Category: None > Description: > File replacement was attempted on the protected system file c:\windows > \explorer.exe. This file was restored to the original version to > maintain system stability. The file version of the system file is > 6.0.2900.5512. > > > > > > . >
From: Elmo on 17 Nov 2009 10:42 DaveB wrote: > I am having the same problem. I am able to login successfully, get to the > wallpaper background, displays trying to access my wireless account, all OK, > except I do not have any icons, taskbar, etc. What I do show is a pop-up > stating that Windows Explorer was having difficulties and needed to close. I > can bring up the Task Manger, but when I go to File and start new task, it > comes back a pop-up similar to the Windows Explorer pop up, and eventually > closes. I never get a chance to start explorer. > > Any ideas and any help would be greatly appreciated! > > Dave If it is an infection: Burn BitDefender, or another program listed at the link below, to a CD (using a working machine) and test the infected machine with it. BitDefender also has a Rootkit checker on the Linux Desktop; run it if you think that's the problem: http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/ Download the executable rather than the .iso image, if one is available.. it prompts you to insert a CD and burns the file, no problem. Then run these: Malwarebytes© Corporation http://www.malwarebytes.org/mbam/program/mbam-setup.exe SuperAntispyware http://www.superantispyware.com/superantispywarefreevspro.html -- Joe =o)
From: Jose on 17 Nov 2009 11:32 On Nov 17, 1:02 am, DaveB <Da...(a)discussions.microsoft.com> wrote: > I worked on this over the weekend, but sorry to say, with no success. > TaskManager is hosed somewhat also, as it will not allow me to open a file. > Is there an easy way to access a command prompt without going back and forth > to safe mode (constant rebooting)? Since I cannot see any icons or task bar > to be able to access START, it is rough. > > Any other ideas? What does "task manager is hosed somewhat" mean? You don't need to open any files or start a new task using TM. You need to Browse. From TM click File, New Task, Browse. Can you browse to c:\windows or not? Click through any complaining messages. You need to replace your explorer.exe - not try to run anything right now.
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