From: sscnekro on
> @ Jan

Yet putting it differenty: This thread is a sort of small mirror to both sides. Not just TMW as you wrongly think. It too is a mirror for some of their customers. Bizz is always two or more sided. The expansion of TMW is as legitimate as any of the opinions, even if frustration, of their bizz partners.
From: Steve Eddins on
On 6/11/2010 5:00 PM, Jan Simon wrote:
> Dear Steve!
>
>> But I'll preface my response by saying first that we hate, Hate, HATE
>> to talk publicly about anything that's not already completely finished
>> and released. That said, I'll tell you that user feedback in recent
>> years has been loud and clear on this point. We are seriously looking
>> into it.
>
> "hate, Hate, HATE"?? Where do these strong emotions come from?

Until features are actually released we don't actually know for sure
that they will be released or when. Features can be (and often are)
pulled from a given release for a variety of reasons. We don't like to
be in a position of announcing that something new will be coming and
then failing to meet expectations. Companies that do this get a
reputation for "vaporware."

> Getting feed*back* only after new features are released does not allow
> to use the strong power of a feed*forward* control. How do TMW determine
> the needs of the users, if they/you avoid discussing about not finished
> tools?

I didn't say that we don't gather feedback from users. There are many
ways that we actively solicit and incorporate feedback from users in our
development process. We just don't do this in a public fashion.

---
Steve Eddins
http://blogs.mathworks.com/steve/


From: Jan Simon on
Dear Steve!

> Steve wrote:
> Until features are actually released we don't actually know for sure
> that they will be released or when. [...]. We don't like to
> be in a position of announcing that something new will be coming and
> then failing to meet expectations.

> Bruno wrote:
> What frustrate me is Mathwork in one hand they advertises the extension
> of the support of SINGLE in signal processing toolbox, and on the other
> hand restrict the flexibility of some code by brute type-checking.

I agree that TMW is in general not a vaporware producer. Bruno found a single, small, but for his work frustrating detail, where the announcement and the delivered product are not in harmony.

> > How do TMW determine the needs of the users, if they/you avoid
> > discussing about not finished tools?
>
> I didn't say that we don't gather feedback from users. There are many
> ways that we actively solicit and incorporate feedback from users in our
> development process. We just don't do this in a public fashion.

If I understand correctly, it is my turn to ask a person working for TMW more privately, e.g. if I meet my local distributor on a conference. The preference of person-to-person communication seems to still one of my favourite micro-views.

Thanks, looking forward to 2010b, Jan
From: Steven Lord on

"sscnekro " <stiahni.mail(a)zoznam.sk> wrote in message
news:huuf9d$dve$1(a)fred.mathworks.com...
>> if you look at the bottom of each page, there is a question: "Was this
>> topic helpful?"
>
> Thanks, Wayne. Maybe they do not expect under individual pages feedback to
> the overall hlp doc (as e.g. strengthening the links and comparisons
> between various functions), but they will certainly not mind if the
> remarks are more general.

If you have more general comments on the documentation as a whole rather
than comments on specific documentation pages, the best way to get that
feedback in to the documentation staff is via Technical Support, which you
can contact using the Contact Us link at the top of
http://www.mathworks.com. [I noticed a short time ago that newer people in
the newsgroup tended not to know how to contact Support, which is why I
added the instructions in my signature.]

--
Steve Lord
slord(a)mathworks.com
comp.soft-sys.matlab (CSSM) FAQ: http://matlabwiki.mathworks.com/MATLAB_FAQ
To contact Technical Support use the Contact Us link on
http://www.mathworks.com


From: Jan Simon on
Dear Sscnekro!

> > Do you have a specific question to Jack?

> Never mind, Jan, you will probably never understand this sort of different mentality than is yours.

I assume, you are right. I've expected, that you take part in this discussion to publish your message. If mentality is more important, asking repeatedly for your message is obviously the wrong approach.

Kind regards and have a nice week, Jan