stopped working
in [MSN Messenger]
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From: margaret on 29 Jul 2010 12:32 why is it taking Microsoft so long to fix this problem. Been 3 days already for me. Also a strange thing happened, when i signed into my old computer which runs windows Xp i could sign into messenger and chat with friends. Not on my primary comuter which is running Vista. The older computer has had no updates done on it for a while so maybe thats why. Seems like when they updated hotmail the other day, the problem with MSN messenger stopped working message became available. I would like to know if there is a fix going to be done to this shortly.
From: StephenB on 29 Jul 2010 19:36 Hello, Margaret. The Hotmail update has nothing to do with Windows Live Messenger. (There is no MSN Messenger) If Windows Live Messenger is crashing with a "stopped working" message, the problem is on that computer, not the back end systems or service. Help and Support for Windows Live Messenger (downloaded from http://download.live.com) can be found here: http://windowslivehelp.com/product.aspx?productid=2 -steve margaret <margaret(a)discussions.microsoft.com> wrote: >why is it taking Microsoft so long to fix this problem. Been 3 days already >for me. Also a strange thing happened, when i signed into my old computer >which runs windows Xp i could sign into messenger and chat with friends. Not >on my primary comuter which is running Vista. The older computer has had no >updates done on it for a while so maybe thats why. Seems like when they >updated hotmail the other day, the problem with MSN messenger stopped working >message became available. I would like to know if there is a fix going to >be done to this shortly. -- Stephen Boots MVP Windows Live Windows Live OneCare/Live Mesh/MSE Forums Moderator sboots(a)mvps.org
From: interested on 30 Jul 2010 09:45 Hello Margaret. StephenB is un-informed. as the current issue with windows live messenger is not yours alone, and is not isolated to your computer, as this issue is currently affecting many other people right now. Unfortunately this is not the place to get help with windows live messenger. Follow the second link StephenB provided, and you will find many other people who have recently started to report the same crashing issue with WLM, which just happened to coincide with the latest hotmail update. While the timming of the update may or may not be related to the issue, it certainly is suspect and lots of other people are reporting on that as well. Anywell the best solution i have found so far is to downgrade your WLM to version 8.5 This has worked for me. One reason that 8.5 was selected for downgrade was that unlike versions 9+, version 8.5 will not automatically update itself to the latest version thus once again rendering itself useless. Another alternative is to use one of the many 3rd party WLM applications, and just abandon microsofts buggy and bloated WLM. Hope that helps. "StephenB" wrote: > Hello, Margaret. The Hotmail update has nothing to do with Windows Live > Messenger. (There is no MSN Messenger) > If Windows Live Messenger is crashing with a "stopped working" message, the > problem is on that computer, not the back end systems or service. > Help and Support for Windows Live Messenger (downloaded from > http://download.live.com) can be found here: > http://windowslivehelp.com/product.aspx?productid=2 > -steve > > margaret <margaret(a)discussions.microsoft.com> wrote: > > >why is it taking Microsoft so long to fix this problem. Been 3 days already > >for me. Also a strange thing happened, when i signed into my old computer > >which runs windows Xp i could sign into messenger and chat with friends. Not > >on my primary comuter which is running Vista. The older computer has had no > >updates done on it for a while so maybe thats why. Seems like when they > >updated hotmail the other day, the problem with MSN messenger stopped working > >message became available. I would like to know if there is a fix going to > >be done to this shortly. > > -- > Stephen Boots > MVP Windows Live > Windows Live OneCare/Live Mesh/MSE Forums Moderator > sboots(a)mvps.org > . >
From: StephenB on 31 Jul 2010 20:51 No specifically un-informed, but not well versed in Messenger issues at the moment. Your workaround is certainly valid. Based on your report that many have posted the issue to the forums I referred you to, it may well be that there is a local problem on your PC with the contacts list used by Messenger, affected by the Hotmail upgade - both Hotmail and Messenger share the same Contacts list. -steve interested <interested(a)discussions.microsoft.com> wrote: >Hello Margaret. > >StephenB is un-informed. as the current issue with windows live messenger is >not yours alone, and is not isolated to your computer, as this issue is >currently affecting many other people right now. > >Unfortunately this is not the place to get help with windows live messenger. >Follow the second link StephenB provided, and you will find many other >people who have recently started to report the same crashing issue with WLM, >which just happened to coincide with the latest hotmail update. While the >timming of the update may or may not be related to the issue, it certainly is >suspect and lots of other people are reporting on that as well. > >Anywell the best solution i have found so far is to downgrade your WLM to >version 8.5 >This has worked for me. One reason that 8.5 was selected for downgrade was >that unlike versions 9+, version 8.5 will not automatically update itself to >the latest version thus once again rendering itself useless. > >Another alternative is to use one of the many 3rd party WLM applications, >and just abandon microsofts buggy and bloated WLM. > >Hope that helps. > >"StephenB" wrote: > >> Hello, Margaret. The Hotmail update has nothing to do with Windows Live >> Messenger. (There is no MSN Messenger) >> If Windows Live Messenger is crashing with a "stopped working" message, the >> problem is on that computer, not the back end systems or service. >> Help and Support for Windows Live Messenger (downloaded from >> http://download.live.com) can be found here: >> http://windowslivehelp.com/product.aspx?productid=2 >> -steve >> >> margaret <margaret(a)discussions.microsoft.com> wrote: >> >> >why is it taking Microsoft so long to fix this problem. Been 3 days already >> >for me. Also a strange thing happened, when i signed into my old computer >> >which runs windows Xp i could sign into messenger and chat with friends. Not >> >on my primary comuter which is running Vista. The older computer has had no >> >updates done on it for a while so maybe thats why. Seems like when they >> >updated hotmail the other day, the problem with MSN messenger stopped working >> >message became available. I would like to know if there is a fix going to >> >be done to this shortly. >> >> -- >> Stephen Boots >> MVP Windows Live >> Windows Live OneCare/Live Mesh/MSE Forums Moderator >> sboots(a)mvps.org >> . >> -- Stephen Boots MVP Windows Live Windows Live OneCare/Live Mesh/MSE Forums Moderator sboots(a)mvps.org
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