unable to export Outlook 2007 address book email address
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From: Karl Timmermans on 22 Jan 2010 20:28 Is there a reason for the aversion to simply opening a contact folder and selecting contacts from within the folder? The simplest, easiest and also the correct way to deal with contact information. Select "Contacts" under the Folder list - shows you all your contact folders, select the folder you want to work with and proceed accordingly to add/change/delete information. You do not edit or import information via the AddressBook in the normal course of events. Seems however, everyone is completely fixated on using the "AddressBook". To repeat one last time - AB's do not "contain any information" - contact folders do - AB's "represent" information contained in contact folders that are assigned to it. As for your summary A1 - Add new entry (how is this different from "saving"?) - how is this different from B3 "cannot add new entry"? - there is only one way to add a new contact and that is via the contact window - enter the info and click Save. *** re:adding/editing contacts - see opening paragraph to this post A2 - Asked this question already - what does "save, retrieve, transfer" mean exactly? (how is retrieve different from "edit each entry" - you can't edit something unless it's retrieved) *** re: adding/editing contacts - see opening paragraph to this post B1 - you mean you are clicking on it and the normal contact windows opens up - letting you edit the info and then saving the changes? *** see opening paragraph to this post B2 - export/import this folder - how is this folder different from any other? - just the default contact folder that appears - but this has nothing to do with the folder selection during the export process B3 - adding new entry - so what exactly happens when you click on the "NEW" button after you select Go Contacts which displays the default contact folder in the default view for the folder? B4 - there more entries here compared to OAB - see previous post(s) about what an OAB is and what should be checked. As for not changing settings, not being able to import/export, discrepencies with OAB etc - have provided the instructions and what to try/do along with a variety of questions- absolutely none of which have been responded to. The same thing is repeated over and over again in reference to the OAB to the exclusion of all else. If the decision is to not confirm the most basic of elements and continue to do things that do/are not working for you - very little that anyone can do to assist. Following the instructions provided does not constitute "changing settings in the office" and doing the same thing over and over again is not going to provide different results. Nothing is going to change. In any case - wish you all the best. Karl -- ____________________________________________________________ Karl Timmermans - The Claxton Group ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr "Contact import/export/data management tools for Outlook '2000/2010" http://www.contactgenie.com "Amy Jones" <no.spam(a)microsoft.com> wrote in message news:eS7A0m7mKHA.5696(a)TK2MSFTNGP04.phx.gbl... > Karl, OK, thank you for your help. we found: > > A. In Outlook 2007, tools - address book - Address Book: Contacts > (Control+shift+B) > 1. we can edit each entry. We can add new entry > 2. we cannot save or retreive or transfer > > B. Go - Contacts - Control+3 - current view by [x] outlook data file > 1. we can edit each entry. > 2. we can export and import this folder > 3. we cannot add new entry. > 4. there are more entries here compare to OAB. > > In the OAB (Ctrl+Shift+B) tools-options: addressing panel > - show rhia address list first: contacts > - keep personal address in: contacts > - when seeking email check name using these address list in the > following: contacts > > Our boss told us not to change the system settings in the office. So far, > I assume we are unable to correctly use Outlook address book, but I > assume Microsoft did not design this in a friendly manner. > > "Karl Timmermans" <karl(a)claxton.com> wrote in message > news:%23lzRE0wmKHA.1708(a)TK2MSFTNGP05.phx.gbl... >> Think your post overlapped with my previous reply so this is going to >> contain duplicate info. In any case, to try and keep this as simple and >> as short as possible. >> >> #1 - Contacts are saved to a contact folder. The default contact folder >> is (default contact folder is one that is located in the same folder >> tree as your Inbox) is (should) automatically checked with "Show this >> folder as an e-mail address book" - right click contact folder --> >> properties --> Outlook Address Book tab. Any folder can be added to the >> Outlook Address Book (OAB) in this fashion - ergo - more than one >> contact folder will appear in the AddressBook folder list (this refers >> to the drop down list - top right side when you open the Outlook Address >> Book). >> >> #2 - The AddressList is "purely" a representation of the contact folders >> that are flagged as members - the "critical" thing when selecting a >> contact from the OAB is making sure that you are selecting the contact >> from the correct contact folder. In your case - it sounds like more than >> one contact folder is part of the OAB and if you look at the drop down >> list - there will be more than one entry with the same folder name (i.e. >> "Contacts" listed more than once) - one or more of which you don't want >> and which is probably the source of the invalid data. >> >> Thing to check - when in OAB window - from the OAB menu bar click on --> >> Tools --> Options - get rid of any folders you don't want in the OAB. >> >> #3 - As for Go Contacts - that will show the default contact folder but >> that folder may not necessarily be the first on the list of folders in >> the OAB. That also has nothing to do with the export issue. >> >> #4 - Re: Export folder/issue - already provided the instructions as to >> what needs to be done as a starting point to verify that Outlook in and >> of itself has no problems. Once that's confirmed, you have the solution >> to correcting all other machines. Will leave how your office got to the >> current problem point to others. >> >> Karl >> >> -- >
From: Amy Jones on 23 Jan 2010 23:45 Thank you Karl. OK understood. May be we should learn to use Go-Contacts (Ctrl+3) from now on. We cannot add new or rename contact item to this contact folder. Yes, we can delete item and change name and email in item. "Karl Timmermans" <karl(a)claxton.com> wrote in message news:O02Dat8mKHA.1548(a)TK2MSFTNGP04.phx.gbl... > Is there a reason for the aversion to simply opening a contact folder and > selecting contacts from within the folder? The simplest, easiest and also > the correct way to deal with contact information. Select "Contacts" under > the Folder list - shows you all your contact folders, select the folder > you want to work with and proceed accordingly to add/change/delete > information. You do not edit or import information via the AddressBook in > the normal course of events. Seems however, everyone is completely fixated > on using the "AddressBook". To repeat one last time - AB's do not "contain > any information" - contact folders do - AB's "represent" information > contained in contact folders that are assigned to it. > > As for your summary > A1 - Add new entry (how is this different from "saving"?) - how is this > different from B3 "cannot add new entry"? - there is only one way to add a > new contact and that is via the contact window - enter the info and click > Save. > *** re:adding/editing contacts - see opening paragraph to this post > > A2 - Asked this question already - what does "save, retrieve, transfer" > mean exactly? (how is retrieve different from "edit each entry" - you > can't edit something unless it's retrieved) > *** re: adding/editing contacts - see opening paragraph to this post > > B1 - you mean you are clicking on it and the normal contact windows opens > up - letting you edit the info and then saving the changes? > *** see opening paragraph to this post > > B2 - export/import this folder - how is this folder different from any > other? - just the default contact folder that appears - but this has > nothing to do with the folder selection during the export process > > B3 - adding new entry - so what exactly happens when you click on the > "NEW" button after you select Go Contacts which displays the default > contact folder in the default view for the folder? > > B4 - there more entries here compared to OAB - see previous post(s) about > what an OAB is and what should be checked. > > As for not changing settings, not being able to import/export, > discrepencies with OAB etc - have provided the instructions and what to > try/do along with a variety of questions- absolutely none of which have > been responded to. The same thing is repeated over and over again in > reference to the OAB to the exclusion of all else. If the decision is to > not confirm the most basic of elements and continue to do things that > do/are not working for you - very little that anyone can do to assist. > Following the instructions provided does not constitute "changing settings > in the office" and doing the same thing over and over again is not going > to provide different results. Nothing is going to change. > > In any case - wish you all the best. > > Karl > > -- > ____________________________________________________________ > Karl Timmermans - The Claxton Group > ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr > "Contact import/export/data management tools for Outlook '2000/2010" > http://www.contactgenie.com
From: Karl Timmermans on 24 Jan 2010 01:25 Amy, you keep restating the same things over and over again but do not answer any of the questions posed or acknowledge even trying anything suggested. Have no idea what you mean by "rename this item" nor have you addressed what is meant by "save, retrieve, transfer" (or anything else that has been asked). Without explicitly stating the exact steps you are following and what exactly it is that you are looking at, nothing new that can be added to all of this that hasn't already been mentioned in previous posts. Am curious about the following, #1 - Do you have the Navigation Pane showing in Outlook? (From menu - View --> Navigation Pane --> Normal) so you can select a contact folder directly? #2 - Do you have the "Standard Toolbar" showing that contains the NEW button? (from menu - View --> Toolbars --> Standard) - which is how you would add/save a new contact in a contact folder #3 - How long has your office been using Outlook? Have the sinking feeling that this whole thing revolves completely around the first 2 questions. Karl -- ____________________________________________________________ Karl Timmermans - The Claxton Group ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr "Contact import/export/data management tools for Outlook '2000/2010" http://www.contactgenie.com "Amy Jones" <no.spam(a)microsoft.com> wrote in message news:OAmvYALnKHA.1548(a)TK2MSFTNGP04.phx.gbl... > Thank you Karl. OK understood. > May be we should learn to use Go-Contacts (Ctrl+3) from now on. > We cannot add new or rename contact item to this contact folder. > Yes, we can delete item and change name and email in item. > > "Karl Timmermans" <karl(a)claxton.com> wrote in message > news:O02Dat8mKHA.1548(a)TK2MSFTNGP04.phx.gbl... >> Is there a reason for the aversion to simply opening a contact folder >> and selecting contacts from within the folder? The simplest, easiest and >> also the correct way to deal with contact information. Select "Contacts" >> under the Folder list - shows you all your contact folders, select the >> folder you want to work with and proceed accordingly to >> add/change/delete information. You do not edit or import information via >> the AddressBook in the normal course of events. Seems however, everyone >> is completely fixated on using the "AddressBook". To repeat one last >> time - AB's do not "contain any information" - contact folders do - AB's >> "represent" information contained in contact folders that are assigned >> to it. >> >> As for your summary >> A1 - Add new entry (how is this different from "saving"?) - how is this >> different from B3 "cannot add new entry"? - there is only one way to add >> a new contact and that is via the contact window - enter the info and >> click Save. >> *** re:adding/editing contacts - see opening paragraph to this post >> >> A2 - Asked this question already - what does "save, retrieve, transfer" >> mean exactly? (how is retrieve different from "edit each entry" - you >> can't edit something unless it's retrieved) >> *** re: adding/editing contacts - see opening paragraph to this post >> >> B1 - you mean you are clicking on it and the normal contact windows >> opens up - letting you edit the info and then saving the changes? >> *** see opening paragraph to this post >> >> B2 - export/import this folder - how is this folder different from any >> other? - just the default contact folder that appears - but this has >> nothing to do with the folder selection during the export process >> >> B3 - adding new entry - so what exactly happens when you click on the >> "NEW" button after you select Go Contacts which displays the default >> contact folder in the default view for the folder? >> >> B4 - there more entries here compared to OAB - see previous post(s) >> about what an OAB is and what should be checked. >> >> As for not changing settings, not being able to import/export, >> discrepencies with OAB etc - have provided the instructions and what to >> try/do along with a variety of questions- absolutely none of which have >> been responded to. The same thing is repeated over and over again in >> reference to the OAB to the exclusion of all else. If the decision is to >> not confirm the most basic of elements and continue to do things that >> do/are not working for you - very little that anyone can do to assist. >> Following the instructions provided does not constitute "changing >> settings in the office" and doing the same thing over and over again is >> not going to provide different results. Nothing is going to change. >> >> In any case - wish you all the best. >> >> Karl >> >> -- >> ____________________________________________________________ >> Karl Timmermans - The Claxton Group >> ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr >> "Contact import/export/data management tools for Outlook '2000/2010" >> http://www.contactgenie.com >
From: Amy Jones on 24 Jan 2010 13:25 Karl, our boss did not permit us to make changes to the outlook settings to do the tests you suggested. No there is no navigation pane. Everyone in this office must use Outlook the same way. We have been using different version of Outlook Express then Outlook for close to 10 years. No we do not use the toolbars. "Karl Timmermans" <karl(a)claxton.com> wrote in message news:OFsYQ4LnKHA.1544(a)TK2MSFTNGP02.phx.gbl... > Amy, you keep restating the same things over and over again but do not > answer any of the questions posed or acknowledge even trying anything > suggested. > > Have no idea what you mean by "rename this item" nor have you addressed > what is meant by "save, retrieve, transfer" (or anything else that has > been asked). > > Without explicitly stating the exact steps you are following and what > exactly it is that you are looking at, nothing new that can be added to > all of this that hasn't already been mentioned in previous posts. > > Am curious about the following, > #1 - Do you have the Navigation Pane showing in Outlook? (From menu - > View --> Navigation Pane --> Normal) so you can select a contact folder > directly? > #2 - Do you have the "Standard Toolbar" showing that contains the NEW > button? (from menu - View --> Toolbars --> Standard) - which is how you > would add/save a new contact in a contact folder > #3 - How long has your office been using Outlook? > > Have the sinking feeling that this whole thing revolves completely around > the first 2 questions. > > Karl > > -- > ____________________________________________________________ > Karl Timmermans - The Claxton Group > ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr > "Contact import/export/data management tools for Outlook '2000/2010" > http://www.contactgenie.com > > > "Amy Jones" <no.spam(a)microsoft.com> wrote in message > news:OAmvYALnKHA.1548(a)TK2MSFTNGP04.phx.gbl... >> Thank you Karl. OK understood. >> May be we should learn to use Go-Contacts (Ctrl+3) from now on. >> We cannot add new or rename contact item to this contact folder. >> Yes, we can delete item and change name and email in item. >> >> "Karl Timmermans" <karl(a)claxton.com> wrote in message >> news:O02Dat8mKHA.1548(a)TK2MSFTNGP04.phx.gbl... >>> Is there a reason for the aversion to simply opening a contact folder >>> and selecting contacts from within the folder? The simplest, easiest and >>> also the correct way to deal with contact information. Select "Contacts" >>> under the Folder list - shows you all your contact folders, select the >>> folder you want to work with and proceed accordingly to >>> add/change/delete information. You do not edit or import information via >>> the AddressBook in the normal course of events. Seems however, everyone >>> is completely fixated on using the "AddressBook". To repeat one last >>> time - AB's do not "contain any information" - contact folders do - AB's >>> "represent" information contained in contact folders that are assigned >>> to it. >>> >>> As for your summary >>> A1 - Add new entry (how is this different from "saving"?) - how is this >>> different from B3 "cannot add new entry"? - there is only one way to add >>> a new contact and that is via the contact window - enter the info and >>> click Save. >>> *** re:adding/editing contacts - see opening paragraph to this post >>> >>> A2 - Asked this question already - what does "save, retrieve, transfer" >>> mean exactly? (how is retrieve different from "edit each entry" - you >>> can't edit something unless it's retrieved) >>> *** re: adding/editing contacts - see opening paragraph to this post >>> >>> B1 - you mean you are clicking on it and the normal contact windows >>> opens up - letting you edit the info and then saving the changes? >>> *** see opening paragraph to this post >>> >>> B2 - export/import this folder - how is this folder different from any >>> other? - just the default contact folder that appears - but this has >>> nothing to do with the folder selection during the export process >>> >>> B3 - adding new entry - so what exactly happens when you click on the >>> "NEW" button after you select Go Contacts which displays the default >>> contact folder in the default view for the folder? >>> >>> B4 - there more entries here compared to OAB - see previous post(s) >>> about what an OAB is and what should be checked. >>> >>> As for not changing settings, not being able to import/export, >>> discrepencies with OAB etc - have provided the instructions and what to >>> try/do along with a variety of questions- absolutely none of which have >>> been responded to. The same thing is repeated over and over again in >>> reference to the OAB to the exclusion of all else. If the decision is to >>> not confirm the most basic of elements and continue to do things that >>> do/are not working for you - very little that anyone can do to assist. >>> Following the instructions provided does not constitute "changing >>> settings in the office" and doing the same thing over and over again is >>> not going to provide different results. Nothing is going to change. >>> >>> In any case - wish you all the best. >>> >>> Karl >>> >>> -- >>> ____________________________________________________________ >>> Karl Timmermans - The Claxton Group >>> ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr >>> "Contact import/export/data management tools for Outlook '2000/2010" >>> http://www.contactgenie.com >> > >
From: Karl Timmermans on 24 Jan 2010 15:59 You have seriously got to be kidding (but unfortunately I know that you're not, nobody would make that up - so painfully sad). This certainly explains the communicaton disconnect. Will refrain from commenting on your boss's overwhelming intellectual prowess given that this is a family oriented platform. After <Go Contacts> - from menu bar --> File --> New Contact -to add/save contact. As for anything else, don't know what you are trying to do so can't offer any suggestions. In addition, am personally not a "minimalist" and have no burning desire to figure out needless alternative methods to everything - life is far too short so will leave that to others. In short - given everything so far, your problems are not that: 1) Outlook doesn't work 2) Outlook is designed to be "un-friendly" 3) You can't do what you need to do in Outlook Your problem is your "boss" who sounds like a person who believes that everyone should remove the steering wheel in their vehicle so the driver can have more room. Similarly, if there is a problem with a vehicle, the way to getting something fixed is not by telling the mechanic that absolutely nothing can be touched, tested, or changed. If limitations are to be imposed on what can and can't be used in Outlook, it might be a plan for everyone to be provided with the answers on how to get things done (which seems to be missing from this particular repertoire). There is a great deal of merit to maintaining operational consistency within an environment but the secret to that is that the "right" operational procedures need to be in place and everyone having access to them. Karl -- ____________________________________________________________ Karl Timmermans - The Claxton Group ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr "Contact import/export/data management tools for Outlook '2000/2010" http://www.contactgenie.com "Amy Jones" <no.spam(a)microsoft.com> wrote in message news:enFZaKSnKHA.1548(a)TK2MSFTNGP04.phx.gbl... > Karl, our boss did not permit us to make changes to the outlook settings > to do the tests you suggested. No there is no navigation pane. Everyone > in this office must use Outlook the same way. We have been using > different version of Outlook Express then Outlook for close to 10 years. > No we do not use the toolbars. > > "Karl Timmermans" <karl(a)claxton.com> wrote in message > news:OFsYQ4LnKHA.1544(a)TK2MSFTNGP02.phx.gbl... >> Amy, you keep restating the same things over and over again but do not >> answer any of the questions posed or acknowledge even trying anything >> suggested. >> >> Have no idea what you mean by "rename this item" nor have you addressed >> what is meant by "save, retrieve, transfer" (or anything else that has >> been asked). >> >> Without explicitly stating the exact steps you are following and what >> exactly it is that you are looking at, nothing new that can be added to >> all of this that hasn't already been mentioned in previous posts. >> >> Am curious about the following, >> #1 - Do you have the Navigation Pane showing in Outlook? (From menu - >> View --> Navigation Pane --> Normal) so you can select a contact folder >> directly? >> #2 - Do you have the "Standard Toolbar" showing that contains the NEW >> button? (from menu - View --> Toolbars --> Standard) - which is how you >> would add/save a new contact in a contact folder >> #3 - How long has your office been using Outlook? >> >> Have the sinking feeling that this whole thing revolves completely >> around the first 2 questions. >> >> Karl >> >> -- >> ____________________________________________________________ >> Karl Timmermans - The Claxton Group >> ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact Mgr >> "Contact import/export/data management tools for Outlook '2000/2010" >> http://www.contactgenie.com >> >> >> "Amy Jones" <no.spam(a)microsoft.com> wrote in message >> news:OAmvYALnKHA.1548(a)TK2MSFTNGP04.phx.gbl... >>> Thank you Karl. OK understood. >>> May be we should learn to use Go-Contacts (Ctrl+3) from now on. >>> We cannot add new or rename contact item to this contact folder. >>> Yes, we can delete item and change name and email in item. >>> >>> "Karl Timmermans" <karl(a)claxton.com> wrote in message >>> news:O02Dat8mKHA.1548(a)TK2MSFTNGP04.phx.gbl... >>>> Is there a reason for the aversion to simply opening a contact folder >>>> and selecting contacts from within the folder? The simplest, easiest >>>> and also the correct way to deal with contact information. Select >>>> "Contacts" under the Folder list - shows you all your contact folders, >>>> select the folder you want to work with and proceed accordingly to >>>> add/change/delete information. You do not edit or import information >>>> via the AddressBook in the normal course of events. Seems however, >>>> everyone is completely fixated on using the "AddressBook". To repeat >>>> one last time - AB's do not "contain any information" - contact >>>> folders do - AB's "represent" information contained in contact folders >>>> that are assigned to it. >>>> >>>> As for your summary >>>> A1 - Add new entry (how is this different from "saving"?) - how is >>>> this different from B3 "cannot add new entry"? - there is only one way >>>> to add a new contact and that is via the contact window - enter the >>>> info and click Save. >>>> *** re:adding/editing contacts - see opening paragraph to this post >>>> >>>> A2 - Asked this question already - what does "save, retrieve, >>>> transfer" mean exactly? (how is retrieve different from "edit each >>>> entry" - you can't edit something unless it's retrieved) >>>> *** re: adding/editing contacts - see opening paragraph to this post >>>> >>>> B1 - you mean you are clicking on it and the normal contact windows >>>> opens up - letting you edit the info and then saving the changes? >>>> *** see opening paragraph to this post >>>> >>>> B2 - export/import this folder - how is this folder different from any >>>> other? - just the default contact folder that appears - but this has >>>> nothing to do with the folder selection during the export process >>>> >>>> B3 - adding new entry - so what exactly happens when you click on the >>>> "NEW" button after you select Go Contacts which displays the default >>>> contact folder in the default view for the folder? >>>> >>>> B4 - there more entries here compared to OAB - see previous post(s) >>>> about what an OAB is and what should be checked. >>>> >>>> As for not changing settings, not being able to import/export, >>>> discrepencies with OAB etc - have provided the instructions and what >>>> to try/do along with a variety of questions- absolutely none of which >>>> have been responded to. The same thing is repeated over and over again >>>> in reference to the OAB to the exclusion of all else. If the decision >>>> is to not confirm the most basic of elements and continue to do things >>>> that do/are not working for you - very little that anyone can do to >>>> assist. Following the instructions provided does not constitute >>>> "changing settings in the office" and doing the same thing over and >>>> over again is not going to provide different results. Nothing is going >>>> to change. >>>> >>>> In any case - wish you all the best. >>>> >>>> Karl >>>> >>>> -- >>>> ____________________________________________________________ >>>> Karl Timmermans - The Claxton Group >>>> ContactGenie - QuickPort/DataPort/Exporter/Toolkit/Duplicate Contact >>>> Mgr >>>> "Contact import/export/data management tools for Outlook '2000/2010" >>>> http://www.contactgenie.com >>> >> >> > >
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