unable to logon using remote desktop - desktop heap exhaustion
in [Terminal Services]
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From: Jim on 31 Dec 2007 14:20 We are running 2003 server SP 2 with terminal services on a 4 processor server. We recently installed SP2 on a base 2003 standard server via windows update. Since the installation, we receive "warning" event 244 ("Failed to create a desktop due to desktop heap exhaustion") and all subsequent logons of remote desktops fail, with no further error messages. One or possibly two logons work, then the the warning message is issued, and further logons fail until the system is rebooted. Terminal server has 5 CALs, so this is not a licensing issue. I've attempted to install the dheapmon tool but it can't find the correct symbol table, even though I've downloaded and installed the 2003 server sp2 symbole table from microsoft. The readme html file has a link to a KB entry on how to increase the size of the desktop heap, but the instructions are for NT 3.51 and the registry keys referenced aren't even close. I can't find a KB entry for 2003 SP2. I'm not sure if this is a bug (memory leak) in an application, if SP2 requirements require adjustments, or what. The owner of the server purchased an upgrade to the application that runs on the server, however, it is not being used in my testing. Anybody have any idea what's going on here or how I should modify the heap parameters? Thanks in advance, Jim
From: Jim on 31 Dec 2007 14:30 Additional information just noticed: Shortly after logon after boot up, event ID 1004 "Reporting queued error: faulting application wmiprvse.exe, version 5.2.3790.3959, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0000eef0" is issued with a "notify microsoft" window popping up. I'm wondering if this is part of the problem and what to do to fix. Jim "Jim" <nobody(a)nospam.edu> wrote in message news:OpGWkJ%23SIHA.4272(a)TK2MSFTNGP06.phx.gbl... > We are running 2003 server SP 2 with terminal services on a 4 processor > server. > > We recently installed SP2 on a base 2003 standard server via windows > update. Since the installation, we receive "warning" event 244 ("Failed to > create a desktop due to desktop heap exhaustion") and all subsequent > logons of remote desktops fail, with no further error messages. One or > possibly two logons work, then the the warning message is issued, and > further logons fail until the system is rebooted. > > Terminal server has 5 CALs, so this is not a licensing issue. > > I've attempted to install the dheapmon tool but it can't find the correct > symbol table, even though I've downloaded and installed the 2003 server > sp2 symbole table from microsoft. > > The readme html file has a link to a KB entry on how to increase the size > of the desktop heap, but the instructions are for NT 3.51 and the registry > keys referenced aren't even close. I can't find a KB entry for 2003 SP2. > > I'm not sure if this is a bug (memory leak) in an application, if SP2 > requirements require adjustments, or what. The owner of the server > purchased an upgrade to the application that runs on the server, however, > it is not being used in my testing. > > Anybody have any idea what's going on here or how I should modify the heap > parameters? > > Thanks in advance, > > Jim > > >
From: TP on 31 Dec 2007 15:12 Hi Jim, This post assumes you are using a 32-bit OS. Please check some things and report back with your findings and I will give more advice: 1. Registry settings and their values located under the following key: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management I am most interested in SessionViewSize and SessionPoolSize if they exist and their value, but please post all entries so I can see if there is anything strange. 2. The value of the following registry entry, this is a long string, so please make certain you highlight and copy the entire thing: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems Windows REG_EXPAND_SZ I am most interested in the SharedSection= part of the string, but again please post all of it so I can look for something strange. 3. The contents of your boot.ini file located at the root of the system drive. For this item I am looking to see what boot switches are present. Specifically, I do *not* want to see /3GB and /userva. You can access the boot.ini file through System Properties - Advanced tab, Startup and Recovery settings, Edit startup options. Thanks. -TP Jim wrote: > We are running 2003 server SP 2 with terminal services on a 4 > processor server. > > We recently installed SP2 on a base 2003 standard server via windows > update. Since the installation, we receive "warning" event 244 > ("Failed to create a desktop due to desktop heap exhaustion") and all > subsequent logons of remote desktops fail, with no further error > messages. One or possibly two logons work, then the the warning > message is issued, and further logons fail until the system is > rebooted. > > Terminal server has 5 CALs, so this is not a licensing issue. > > I've attempted to install the dheapmon tool but it can't find the > correct symbol table, even though I've downloaded and installed the > 2003 server sp2 symbole table from microsoft. > > The readme html file has a link to a KB entry on how to increase the > size of the desktop heap, but the instructions are for NT 3.51 and > the registry keys referenced aren't even close. I can't find a KB > entry for 2003 SP2. > > I'm not sure if this is a bug (memory leak) in an application, if SP2 > requirements require adjustments, or what. The owner of the server > purchased an upgrade to the application that runs on the server, > however, it is not being used in my testing. > > Anybody have any idea what's going on here or how I should modify the > heap parameters? > > Thanks in advance, > > Jim
From: Vera Noest [MVP] on 31 Dec 2007 15:32 You have probably seen KB 142676, but for Windows 2003 you'll want this one: 126962 - "Out of Memory" error message appears when you have a large number of programs running http://support.microsoft.com/?kbid=126962 Also check JSI Tip nr 8057: Some applications may not run correctly in a Windows Server 2003 Terminal Services environment http://www.jsifaq.com/SF/Tips/Tip.aspx?id=8057 _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net ___ please respond in newsgroup, NOT by private email ___ "Jim" <nobody(a)nospam.edu> wrote on 31 dec 2007 in microsoft.public.windows.terminal_services: > Additional information just noticed: > > Shortly after logon after boot up, event ID 1004 "Reporting > queued error: faulting application wmiprvse.exe, version > 5.2.3790.3959, faulting module ntdll.dll, version 5.2.3790.3959, > fault address 0x0000eef0" is issued with a "notify microsoft" > window popping up. I'm wondering if this is part of the problem > and what to do to fix. > > Jim > > > "Jim" <nobody(a)nospam.edu> wrote in message > news:OpGWkJ%23SIHA.4272(a)TK2MSFTNGP06.phx.gbl... >> We are running 2003 server SP 2 with terminal services on a 4 >> processor server. >> >> We recently installed SP2 on a base 2003 standard server via >> windows update. Since the installation, we receive "warning" >> event 244 ("Failed to create a desktop due to desktop heap >> exhaustion") and all subsequent logons of remote desktops fail, >> with no further error messages. One or possibly two logons >> work, then the the warning message is issued, and further >> logons fail until the system is rebooted. >> >> Terminal server has 5 CALs, so this is not a licensing issue. >> >> I've attempted to install the dheapmon tool but it can't find >> the correct symbol table, even though I've downloaded and >> installed the 2003 server sp2 symbole table from microsoft. >> >> The readme html file has a link to a KB entry on how to >> increase the size of the desktop heap, but the instructions are >> for NT 3.51 and the registry keys referenced aren't even close. >> I can't find a KB entry for 2003 SP2. >> >> I'm not sure if this is a bug (memory leak) in an application, >> if SP2 requirements require adjustments, or what. The owner of >> the server purchased an upgrade to the application that runs on >> the server, however, it is not being used in my testing. >> >> Anybody have any idea what's going on here or how I should >> modify the heap parameters? >> >> Thanks in advance, >> >> Jim
From: Hank Arnold (MVP) on 1 Jan 2008 04:51 Jim wrote: > We are running 2003 server SP 2 with terminal services on a 4 processor > server. > > We recently installed SP2 on a base 2003 standard server via windows update. > Since the installation, we receive "warning" event 244 ("Failed to create a > desktop due to desktop heap exhaustion") and all subsequent logons of remote > desktops fail, with no further error messages. One or possibly two logons > work, then the the warning message is issued, and further logons fail until > the system is rebooted. > > Terminal server has 5 CALs, so this is not a licensing issue. > > I've attempted to install the dheapmon tool but it can't find the correct > symbol table, even though I've downloaded and installed the 2003 server sp2 > symbole table from microsoft. > > The readme html file has a link to a KB entry on how to increase the size of > the desktop heap, but the instructions are for NT 3.51 and the registry keys > referenced aren't even close. I can't find a KB entry for 2003 SP2. > > I'm not sure if this is a bug (memory leak) in an application, if SP2 > requirements require adjustments, or what. The owner of the server > purchased an upgrade to the application that runs on the server, however, it > is not being used in my testing. > > Anybody have any idea what's going on here or how I should modify the heap > parameters? > > Thanks in advance, > > Jim > > > FWIW, here are links from eventid.net: http://eventid.net/display.asp?eventid=244&eventno=3654&source=Win32k&phase=1 http://eventid.net/display.asp?eventid=1004&source= -- Regards, Hank Arnold Microsoft MVP Windows Server - Directory Services
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