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From: Rob on 11 May 2006 20:39 I ran SANDRA-Lite and Memtest+86 and found no problems with memory. I ran chkdsk again and found the same. OneCare Live found no problems either. A mystery hey Sherlock? "William Anderson" wrote: > Hey there Rob, > > Download and install SandraLite and run the memory tests and see if the > machine locks up. Run the tests with all other applications closed. I'm > thinking you may have a memory issue and may need to get it replaced. > > Get Sandra here: > http://www.download.com/SANDRA-Lite/3000-2086_4-10451861.html?tag=lst-0-1 > > Let me know what happens! > > Best Regards, > > ~Will > > "Rob" wrote: > > > I opened several applications as suggested and IE6 was very slow to respond. > > It did lock up a couple of times I tried this but not everytime. > > The following entries were found in the event viewer. > > > > Event Type: Error > > Event Source: Messenger > > Event Category: None > > Event ID: 1000 > > Date: 10/05/2006 > > Time: 9:42:42 PM > > User: N/A > > Computer: MULTIMED-719Y7X > > Description: > > The description for Event ID ( 1000 ) in Source ( Messenger ) cannot be > > found. The local computer may not have the necessary registry information or > > message DLL files to display messages from a remote computer. You may be able > > to use the /AUXSOURCE= flag to retrieve this description; see Help and > > Support for details. The following information is part of the event: > > msnmsgr.exe, 7.5.324.0, wininet.dll, 6.0.2900.2861, 00003670. > > Data: > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > 0010: 75 72 65 20 20 6d 73 6e ure msn > > 0018: 6d 73 67 72 2e 65 78 65 msgr.exe > > 0020: 20 37 2e 35 2e 33 32 34 7.5.324 > > 0028: 2e 30 20 69 6e 20 77 69 .0 in wi > > 0030: 6e 69 6e 65 74 2e 64 6c ninet.dl > > 0038: 6c 20 36 2e 30 2e 32 39 l 6.0.29 > > 0040: 30 30 2e 32 38 36 31 20 00.2861 > > 0048: 61 74 20 6f 66 66 73 65 at offse > > 0050: 74 20 30 30 30 30 33 36 t 000036 > > 0058: 37 30 0d 0a 70.. > > > > > > Event Type: Error > > Event Source: Application Error > > Event Category: None > > Event ID: 1000 > > Date: 11/05/2006 > > Time: 12:00:02 AM > > User: N/A > > Computer: MULTIMED-719Y7X > > Description: > > Faulting application explorer.exe, version 6.0.2900.2180, faulting module > > wininet.dll, version 6.0.2900.2861, fault address 0x00003670. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > 0010: 75 72 65 20 20 65 78 70 ure exp > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > 0028: 30 30 2e 32 31 38 30 20 00.2180 > > 0030: 69 6e 20 77 69 6e 69 6e in winin > > 0038: 65 74 2e 64 6c 6c 20 36 et.dll 6 > > 0040: 2e 30 2e 32 39 30 30 2e .0.2900. > > 0048: 32 38 36 31 20 61 74 20 2861 at > > 0050: 6f 66 66 73 65 74 20 30 offset 0 > > 0058: 30 30 30 33 36 37 30 0d 0003670. > > 0060: 0a . > > > > > > Event Type: Error > > Event Source: Application Error > > Event Category: None > > Event ID: 1001 > > Date: 11/05/2006 > > Time: 5:01:58 AM > > User: N/A > > Computer: MULTIMED-719Y7X > > Description: > > Fault bucket 283025247. > > > > For more information, see Help and Support Center at > > http://go.microsoft.com/fwlink/events.asp. > > Data: > > 0000: 42 75 63 6b 65 74 3a 20 Bucket: > > 0008: 32 38 33 30 32 35 32 34 28302524 > > 0010: 37 0d 0a 7.. > > > > I hope this helps. These were found at the time of last 2 crashes. I find it > > odd that the error pop up initially states a windows explorer error. > > > > "William Anderson" wrote: > > > > > Try opening a bunch of applications other than explorer and messenger and see > > > if it locks up again. > > > > > > "Rob" wrote: > > > > > > > Well MSN Messenger just crashed again. Before I rebooted I tried the internet > > > > and could not get on. IE6 seem to just lockup. Once I rebooted the problem > > > > was gone. > > > > I have entire HDD backed up onto a 2nd external HDD. I also just ran a > > > > chkdsk and found no problems. > > > > > > > > "William Anderson" wrote: > > > > > > > > > Yeah...sometimes it just needs a reinstall. You might want to run a chkdsk, > > > > > defrag, and if you can, download OneCare live and perform a backup. > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > After a few days I lost all ability to access the internet and could not > > > > > > uninstall IE7. > > > > > > I was able to use system restore to restore IE6 and internet access. I did > > > > > > have to re-install IE6 though. Why this happened I do know. > > > > > > Since restoring and re-installing IE6 I have had only one error with the > > > > > > same message, this time it was MSN Messenger crashing. It had been crashing a > > > > > > lot but suddenly stopped. > > > > > > For the past 3 days I have had no problems or errors. > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > Well...let us know how it goes. If that doesn't work out...we'll go to the > > > > > > > next step. > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > When windows explorer crashes that is the link I get when sending error report. > > > > > > > > No I have not tried IE7 Beta 2. I was not aware I could. I will try it. > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > Hi there Rob, > > > > > > > > > > > > > > > > > > The error that you linked us to is an IE error. > > > > > > > > > > > > > > > > > > Have you tried installing the IE7 Beta2? It should load a fresh install of > > > > > > > > > Internet Explorer, plus you get a nifty Phishing Filter and tabbed browsing! > > > > > > > > > > > > > > > > > > Give it a try and let us know: > > > > > > > > > http://www.microsoft.com/windows/ie/default.mspx > > > > > > > > > > > > > > > > > > Hope this Helps! > > > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > I am finding that Windows explorer in xp sp2 is crashing on a ever increasing > > > > > > > > > > frequency. When reporting the error I am directed to the following link > > > > > > > > > > http://oca.microsoft.com/en/response.aspx?SGD=78979500-6f2b-4a25-94b5-df699ce64745&SID=1809 > > > > > > > > > > this solution seems to be temporary as this problem keeps re-occuring. > > > > > > > > > > I can not find any related errors in the event viewer either.
From: William Anderson on 13 May 2006 21:29 Hey there Rob, Yeah...sounds like a good one. Just out of curiosity, you don't happen to have Star Wars Galaxies installed on the machine do you? Best Regards, ~Will "Rob" wrote: > I ran SANDRA-Lite and Memtest+86 and found no problems with memory. I ran > chkdsk again and found the same. OneCare Live found no problems either. > A mystery hey Sherlock? > > "William Anderson" wrote: > > > Hey there Rob, > > > > Download and install SandraLite and run the memory tests and see if the > > machine locks up. Run the tests with all other applications closed. I'm > > thinking you may have a memory issue and may need to get it replaced. > > > > Get Sandra here: > > http://www.download.com/SANDRA-Lite/3000-2086_4-10451861.html?tag=lst-0-1 > > > > Let me know what happens! > > > > Best Regards, > > > > ~Will > > > > "Rob" wrote: > > > > > I opened several applications as suggested and IE6 was very slow to respond. > > > It did lock up a couple of times I tried this but not everytime. > > > The following entries were found in the event viewer. > > > > > > Event Type: Error > > > Event Source: Messenger > > > Event Category: None > > > Event ID: 1000 > > > Date: 10/05/2006 > > > Time: 9:42:42 PM > > > User: N/A > > > Computer: MULTIMED-719Y7X > > > Description: > > > The description for Event ID ( 1000 ) in Source ( Messenger ) cannot be > > > found. The local computer may not have the necessary registry information or > > > message DLL files to display messages from a remote computer. You may be able > > > to use the /AUXSOURCE= flag to retrieve this description; see Help and > > > Support for details. The following information is part of the event: > > > msnmsgr.exe, 7.5.324.0, wininet.dll, 6.0.2900.2861, 00003670. > > > Data: > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > 0010: 75 72 65 20 20 6d 73 6e ure msn > > > 0018: 6d 73 67 72 2e 65 78 65 msgr.exe > > > 0020: 20 37 2e 35 2e 33 32 34 7.5.324 > > > 0028: 2e 30 20 69 6e 20 77 69 .0 in wi > > > 0030: 6e 69 6e 65 74 2e 64 6c ninet.dl > > > 0038: 6c 20 36 2e 30 2e 32 39 l 6.0.29 > > > 0040: 30 30 2e 32 38 36 31 20 00.2861 > > > 0048: 61 74 20 6f 66 66 73 65 at offse > > > 0050: 74 20 30 30 30 30 33 36 t 000036 > > > 0058: 37 30 0d 0a 70.. > > > > > > > > > Event Type: Error > > > Event Source: Application Error > > > Event Category: None > > > Event ID: 1000 > > > Date: 11/05/2006 > > > Time: 12:00:02 AM > > > User: N/A > > > Computer: MULTIMED-719Y7X > > > Description: > > > Faulting application explorer.exe, version 6.0.2900.2180, faulting module > > > wininet.dll, version 6.0.2900.2861, fault address 0x00003670. > > > > > > For more information, see Help and Support Center at > > > http://go.microsoft.com/fwlink/events.asp. > > > Data: > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > 0010: 75 72 65 20 20 65 78 70 ure exp > > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > > 0028: 30 30 2e 32 31 38 30 20 00.2180 > > > 0030: 69 6e 20 77 69 6e 69 6e in winin > > > 0038: 65 74 2e 64 6c 6c 20 36 et.dll 6 > > > 0040: 2e 30 2e 32 39 30 30 2e .0.2900. > > > 0048: 32 38 36 31 20 61 74 20 2861 at > > > 0050: 6f 66 66 73 65 74 20 30 offset 0 > > > 0058: 30 30 30 33 36 37 30 0d 0003670. > > > 0060: 0a . > > > > > > > > > Event Type: Error > > > Event Source: Application Error > > > Event Category: None > > > Event ID: 1001 > > > Date: 11/05/2006 > > > Time: 5:01:58 AM > > > User: N/A > > > Computer: MULTIMED-719Y7X > > > Description: > > > Fault bucket 283025247. > > > > > > For more information, see Help and Support Center at > > > http://go.microsoft.com/fwlink/events.asp. > > > Data: > > > 0000: 42 75 63 6b 65 74 3a 20 Bucket: > > > 0008: 32 38 33 30 32 35 32 34 28302524 > > > 0010: 37 0d 0a 7.. > > > > > > I hope this helps. These were found at the time of last 2 crashes. I find it > > > odd that the error pop up initially states a windows explorer error. > > > > > > "William Anderson" wrote: > > > > > > > Try opening a bunch of applications other than explorer and messenger and see > > > > if it locks up again. > > > > > > > > "Rob" wrote: > > > > > > > > > Well MSN Messenger just crashed again. Before I rebooted I tried the internet > > > > > and could not get on. IE6 seem to just lockup. Once I rebooted the problem > > > > > was gone. > > > > > I have entire HDD backed up onto a 2nd external HDD. I also just ran a > > > > > chkdsk and found no problems. > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > Yeah...sometimes it just needs a reinstall. You might want to run a chkdsk, > > > > > > defrag, and if you can, download OneCare live and perform a backup. > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > After a few days I lost all ability to access the internet and could not > > > > > > > uninstall IE7. > > > > > > > I was able to use system restore to restore IE6 and internet access. I did > > > > > > > have to re-install IE6 though. Why this happened I do know. > > > > > > > Since restoring and re-installing IE6 I have had only one error with the > > > > > > > same message, this time it was MSN Messenger crashing. It had been crashing a > > > > > > > lot but suddenly stopped. > > > > > > > For the past 3 days I have had no problems or errors. > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > Well...let us know how it goes. If that doesn't work out...we'll go to the > > > > > > > > next step. > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > When windows explorer crashes that is the link I get when sending error report. > > > > > > > > > No I have not tried IE7 Beta 2. I was not aware I could. I will try it. > > > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > > > Hi there Rob, > > > > > > > > > > > > > > > > > > > > The error that you linked us to is an IE error. > > > > > > > > > > > > > > > > > > > > Have you tried installing the IE7 Beta2? It should load a fresh install of > > > > > > > > > > Internet Explorer, plus you get a nifty Phishing Filter and tabbed browsing! > > > > > > > > > > > > > > > > > > > > Give it a try and let us know: > > > > > > > > > > http://www.microsoft.com/windows/ie/default.mspx > > > > > > > > > > > > > > > > > > > > Hope this Helps! > > > > > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > > > I am finding that Windows explorer in xp sp2 is crashing on a ever increasing > > > > > > > > > > > frequency. When reporting the error I am directed to the following link > > > > > > > > > > > http://oca.microsoft.com/en/response.aspx?SGD=78979500-6f2b-4a25-94b5-df699ce64745&SID=1809 > > > > > > > > > > > this solution seems to be temporary as this problem keeps re-occuring. > > > > > > > > > > > I can not find any related errors in the event viewer either.
From: Rob on 13 May 2006 23:26 No William I do not. I have scanned for viruses also cause my brother has the same problem. He developed the problem after we video chatted with MSN Messenger. "William Anderson" wrote: > Hey there Rob, > > Yeah...sounds like a good one. Just out of curiosity, you don't happen to > have Star Wars Galaxies installed on the machine do you? > > Best Regards, > > ~Will > > "Rob" wrote: > > > I ran SANDRA-Lite and Memtest+86 and found no problems with memory. I ran > > chkdsk again and found the same. OneCare Live found no problems either. > > A mystery hey Sherlock? > > > > "William Anderson" wrote: > > > > > Hey there Rob, > > > > > > Download and install SandraLite and run the memory tests and see if the > > > machine locks up. Run the tests with all other applications closed. I'm > > > thinking you may have a memory issue and may need to get it replaced. > > > > > > Get Sandra here: > > > http://www.download.com/SANDRA-Lite/3000-2086_4-10451861.html?tag=lst-0-1 > > > > > > Let me know what happens! > > > > > > Best Regards, > > > > > > ~Will > > > > > > "Rob" wrote: > > > > > > > I opened several applications as suggested and IE6 was very slow to respond. > > > > It did lock up a couple of times I tried this but not everytime. > > > > The following entries were found in the event viewer. > > > > > > > > Event Type: Error > > > > Event Source: Messenger > > > > Event Category: None > > > > Event ID: 1000 > > > > Date: 10/05/2006 > > > > Time: 9:42:42 PM > > > > User: N/A > > > > Computer: MULTIMED-719Y7X > > > > Description: > > > > The description for Event ID ( 1000 ) in Source ( Messenger ) cannot be > > > > found. The local computer may not have the necessary registry information or > > > > message DLL files to display messages from a remote computer. You may be able > > > > to use the /AUXSOURCE= flag to retrieve this description; see Help and > > > > Support for details. The following information is part of the event: > > > > msnmsgr.exe, 7.5.324.0, wininet.dll, 6.0.2900.2861, 00003670. > > > > Data: > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > 0010: 75 72 65 20 20 6d 73 6e ure msn > > > > 0018: 6d 73 67 72 2e 65 78 65 msgr.exe > > > > 0020: 20 37 2e 35 2e 33 32 34 7.5.324 > > > > 0028: 2e 30 20 69 6e 20 77 69 .0 in wi > > > > 0030: 6e 69 6e 65 74 2e 64 6c ninet.dl > > > > 0038: 6c 20 36 2e 30 2e 32 39 l 6.0.29 > > > > 0040: 30 30 2e 32 38 36 31 20 00.2861 > > > > 0048: 61 74 20 6f 66 66 73 65 at offse > > > > 0050: 74 20 30 30 30 30 33 36 t 000036 > > > > 0058: 37 30 0d 0a 70.. > > > > > > > > > > > > Event Type: Error > > > > Event Source: Application Error > > > > Event Category: None > > > > Event ID: 1000 > > > > Date: 11/05/2006 > > > > Time: 12:00:02 AM > > > > User: N/A > > > > Computer: MULTIMED-719Y7X > > > > Description: > > > > Faulting application explorer.exe, version 6.0.2900.2180, faulting module > > > > wininet.dll, version 6.0.2900.2861, fault address 0x00003670. > > > > > > > > For more information, see Help and Support Center at > > > > http://go.microsoft.com/fwlink/events.asp. > > > > Data: > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > 0010: 75 72 65 20 20 65 78 70 ure exp > > > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > > > 0028: 30 30 2e 32 31 38 30 20 00.2180 > > > > 0030: 69 6e 20 77 69 6e 69 6e in winin > > > > 0038: 65 74 2e 64 6c 6c 20 36 et.dll 6 > > > > 0040: 2e 30 2e 32 39 30 30 2e .0.2900. > > > > 0048: 32 38 36 31 20 61 74 20 2861 at > > > > 0050: 6f 66 66 73 65 74 20 30 offset 0 > > > > 0058: 30 30 30 33 36 37 30 0d 0003670. > > > > 0060: 0a . > > > > > > > > > > > > Event Type: Error > > > > Event Source: Application Error > > > > Event Category: None > > > > Event ID: 1001 > > > > Date: 11/05/2006 > > > > Time: 5:01:58 AM > > > > User: N/A > > > > Computer: MULTIMED-719Y7X > > > > Description: > > > > Fault bucket 283025247. > > > > > > > > For more information, see Help and Support Center at > > > > http://go.microsoft.com/fwlink/events.asp. > > > > Data: > > > > 0000: 42 75 63 6b 65 74 3a 20 Bucket: > > > > 0008: 32 38 33 30 32 35 32 34 28302524 > > > > 0010: 37 0d 0a 7.. > > > > > > > > I hope this helps. These were found at the time of last 2 crashes. I find it > > > > odd that the error pop up initially states a windows explorer error. > > > > > > > > "William Anderson" wrote: > > > > > > > > > Try opening a bunch of applications other than explorer and messenger and see > > > > > if it locks up again. > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > Well MSN Messenger just crashed again. Before I rebooted I tried the internet > > > > > > and could not get on. IE6 seem to just lockup. Once I rebooted the problem > > > > > > was gone. > > > > > > I have entire HDD backed up onto a 2nd external HDD. I also just ran a > > > > > > chkdsk and found no problems. > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > Yeah...sometimes it just needs a reinstall. You might want to run a chkdsk, > > > > > > > defrag, and if you can, download OneCare live and perform a backup. > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > After a few days I lost all ability to access the internet and could not > > > > > > > > uninstall IE7. > > > > > > > > I was able to use system restore to restore IE6 and internet access. I did > > > > > > > > have to re-install IE6 though. Why this happened I do know. > > > > > > > > Since restoring and re-installing IE6 I have had only one error with the > > > > > > > > same message, this time it was MSN Messenger crashing. It had been crashing a > > > > > > > > lot but suddenly stopped. > > > > > > > > For the past 3 days I have had no problems or errors. > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > Well...let us know how it goes. If that doesn't work out...we'll go to the > > > > > > > > > next step. > > > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > When windows explorer crashes that is the link I get when sending error report. > > > > > > > > > > No I have not tried IE7 Beta 2. I was not aware I could. I will try it. > > > > > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > > > > > Hi there Rob, > > > > > > > > > > > > > > > > > > > > > > The error that you linked us to is an IE error. > > > > > > > > > > > > > > > > > > > > > > Have you tried installing the IE7 Beta2? It should load a fresh install of > > > > > > > > > > > Internet Explorer, plus you get a nifty Phishing Filter and tabbed browsing! > > > > > > > > > > > > > > > > > > > > > > Give it a try and let us know: > > > > > > > > > > > http://www.microsoft.com/windows/ie/default.mspx > > > > > > > > > > > > > > > > > > > > > > Hope this Helps! > > > > > > > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > > > > > I am finding that Windows explorer in xp sp2 is crashing on a ever increasing > > > > > > > > > > > > frequency. When reporting the error I am directed to the following link > > > > > > > > > > > > http://oca.microsoft.com/en/response.aspx?SGD=78979500-6f2b-4a25-94b5-df699ce64745&SID=1809 > > > > > > > > > > > > this solution seems to be temporary as this problem keeps re-occuring. > > > > > > > > > > > > I can not find any related errors in the event viewer either.
From: Rob on 22 May 2006 10:34 Things seem to be running ok now for what ever reason. I have not changed any settings, I have updated some software though like ATI all in wonder drivers and Mcafee Internet Security Suite 2006. "Rob" wrote: > No William I do not. > I have scanned for viruses also cause my brother has the same problem. He > developed the problem after we video chatted with MSN Messenger. > > "William Anderson" wrote: > > > Hey there Rob, > > > > Yeah...sounds like a good one. Just out of curiosity, you don't happen to > > have Star Wars Galaxies installed on the machine do you? > > > > Best Regards, > > > > ~Will > > > > "Rob" wrote: > > > > > I ran SANDRA-Lite and Memtest+86 and found no problems with memory. I ran > > > chkdsk again and found the same. OneCare Live found no problems either. > > > A mystery hey Sherlock? > > > > > > "William Anderson" wrote: > > > > > > > Hey there Rob, > > > > > > > > Download and install SandraLite and run the memory tests and see if the > > > > machine locks up. Run the tests with all other applications closed. I'm > > > > thinking you may have a memory issue and may need to get it replaced. > > > > > > > > Get Sandra here: > > > > http://www.download.com/SANDRA-Lite/3000-2086_4-10451861.html?tag=lst-0-1 > > > > > > > > Let me know what happens! > > > > > > > > Best Regards, > > > > > > > > ~Will > > > > > > > > "Rob" wrote: > > > > > > > > > I opened several applications as suggested and IE6 was very slow to respond. > > > > > It did lock up a couple of times I tried this but not everytime. > > > > > The following entries were found in the event viewer. > > > > > > > > > > Event Type: Error > > > > > Event Source: Messenger > > > > > Event Category: None > > > > > Event ID: 1000 > > > > > Date: 10/05/2006 > > > > > Time: 9:42:42 PM > > > > > User: N/A > > > > > Computer: MULTIMED-719Y7X > > > > > Description: > > > > > The description for Event ID ( 1000 ) in Source ( Messenger ) cannot be > > > > > found. The local computer may not have the necessary registry information or > > > > > message DLL files to display messages from a remote computer. You may be able > > > > > to use the /AUXSOURCE= flag to retrieve this description; see Help and > > > > > Support for details. The following information is part of the event: > > > > > msnmsgr.exe, 7.5.324.0, wininet.dll, 6.0.2900.2861, 00003670. > > > > > Data: > > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > > 0010: 75 72 65 20 20 6d 73 6e ure msn > > > > > 0018: 6d 73 67 72 2e 65 78 65 msgr.exe > > > > > 0020: 20 37 2e 35 2e 33 32 34 7.5.324 > > > > > 0028: 2e 30 20 69 6e 20 77 69 .0 in wi > > > > > 0030: 6e 69 6e 65 74 2e 64 6c ninet.dl > > > > > 0038: 6c 20 36 2e 30 2e 32 39 l 6.0.29 > > > > > 0040: 30 30 2e 32 38 36 31 20 00.2861 > > > > > 0048: 61 74 20 6f 66 66 73 65 at offse > > > > > 0050: 74 20 30 30 30 30 33 36 t 000036 > > > > > 0058: 37 30 0d 0a 70.. > > > > > > > > > > > > > > > Event Type: Error > > > > > Event Source: Application Error > > > > > Event Category: None > > > > > Event ID: 1000 > > > > > Date: 11/05/2006 > > > > > Time: 12:00:02 AM > > > > > User: N/A > > > > > Computer: MULTIMED-719Y7X > > > > > Description: > > > > > Faulting application explorer.exe, version 6.0.2900.2180, faulting module > > > > > wininet.dll, version 6.0.2900.2861, fault address 0x00003670. > > > > > > > > > > For more information, see Help and Support Center at > > > > > http://go.microsoft.com/fwlink/events.asp. > > > > > Data: > > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > > 0010: 75 72 65 20 20 65 78 70 ure exp > > > > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > > > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > > > > 0028: 30 30 2e 32 31 38 30 20 00.2180 > > > > > 0030: 69 6e 20 77 69 6e 69 6e in winin > > > > > 0038: 65 74 2e 64 6c 6c 20 36 et.dll 6 > > > > > 0040: 2e 30 2e 32 39 30 30 2e .0.2900. > > > > > 0048: 32 38 36 31 20 61 74 20 2861 at > > > > > 0050: 6f 66 66 73 65 74 20 30 offset 0 > > > > > 0058: 30 30 30 33 36 37 30 0d 0003670. > > > > > 0060: 0a . > > > > > > > > > > > > > > > Event Type: Error > > > > > Event Source: Application Error > > > > > Event Category: None > > > > > Event ID: 1001 > > > > > Date: 11/05/2006 > > > > > Time: 5:01:58 AM > > > > > User: N/A > > > > > Computer: MULTIMED-719Y7X > > > > > Description: > > > > > Fault bucket 283025247. > > > > > > > > > > For more information, see Help and Support Center at > > > > > http://go.microsoft.com/fwlink/events.asp. > > > > > Data: > > > > > 0000: 42 75 63 6b 65 74 3a 20 Bucket: > > > > > 0008: 32 38 33 30 32 35 32 34 28302524 > > > > > 0010: 37 0d 0a 7.. > > > > > > > > > > I hope this helps. These were found at the time of last 2 crashes. I find it > > > > > odd that the error pop up initially states a windows explorer error. > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > Try opening a bunch of applications other than explorer and messenger and see > > > > > > if it locks up again. > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > Well MSN Messenger just crashed again. Before I rebooted I tried the internet > > > > > > > and could not get on. IE6 seem to just lockup. Once I rebooted the problem > > > > > > > was gone. > > > > > > > I have entire HDD backed up onto a 2nd external HDD. I also just ran a > > > > > > > chkdsk and found no problems. > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > Yeah...sometimes it just needs a reinstall. You might want to run a chkdsk, > > > > > > > > defrag, and if you can, download OneCare live and perform a backup. > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > After a few days I lost all ability to access the internet and could not > > > > > > > > > uninstall IE7. > > > > > > > > > I was able to use system restore to restore IE6 and internet access. I did > > > > > > > > > have to re-install IE6 though. Why this happened I do know. > > > > > > > > > Since restoring and re-installing IE6 I have had only one error with the > > > > > > > > > same message, this time it was MSN Messenger crashing. It had been crashing a > > > > > > > > > lot but suddenly stopped. > > > > > > > > > For the past 3 days I have had no problems or errors. > > > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > > > Well...let us know how it goes. If that doesn't work out...we'll go to the > > > > > > > > > > next step. > > > > > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > > > When windows explorer crashes that is the link I get when sending error report. > > > > > > > > > > > No I have not tried IE7 Beta 2. I was not aware I could. I will try it. > > > > > > > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > > > > > > > Hi there Rob, > > > > > > > > > > > > > > > > > > > > > > > > The error that you linked us to is an IE error. > > > > > > > > > > > > > > > > > > > > > > > > Have you tried installing the IE7 Beta2? It should load a fresh install of > > > > > > > > > > > > Internet Explorer, plus you get a nifty Phishing Filter and tabbed browsing! > > > > > > > > > > > > > > > > > > > > > > > > Give it a try and let us know: > > > > > > > > > > > > http://www.microsoft.com/windows/ie/default.mspx > > > > > > > > > > > > > > > > > > > > > > > > Hope this Helps! > > > > > > > > > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > I am finding that Windows explorer in xp sp2 is crashing on a ever increasing > > > > > > > > > > > > > frequency. When reporting the error I am directed to the following link > > > > > > > > > > > > > http://oca.microsoft.com/en/response.aspx?SGD=78979500-6f2b-4a25-94b5-df699ce64745&SID=1809 > > > > > > > > > > > > > this solution seems to be temporary as this problem keeps re-occuring. > > > > > > > > > > > > > I can not find any related errors in the event viewer either.
From: Rob on 28 May 2006 21:45
Well it happened again windows explorer crashed. After reporting the error IE opened and said that I needed to delete temp files in IE, and gave a link to download a utility to do delete the files. I did as before, this time I hope it works. But I am puzzled that why would I have to delete IE temp files when windows explorer crashes? "Rob" wrote: > Things seem to be running ok now for what ever reason. I have not changed any > settings, I have updated some software though like ATI all in wonder drivers > and Mcafee Internet Security Suite 2006. > > "Rob" wrote: > > > No William I do not. > > I have scanned for viruses also cause my brother has the same problem. He > > developed the problem after we video chatted with MSN Messenger. > > > > "William Anderson" wrote: > > > > > Hey there Rob, > > > > > > Yeah...sounds like a good one. Just out of curiosity, you don't happen to > > > have Star Wars Galaxies installed on the machine do you? > > > > > > Best Regards, > > > > > > ~Will > > > > > > "Rob" wrote: > > > > > > > I ran SANDRA-Lite and Memtest+86 and found no problems with memory. I ran > > > > chkdsk again and found the same. OneCare Live found no problems either. > > > > A mystery hey Sherlock? > > > > > > > > "William Anderson" wrote: > > > > > > > > > Hey there Rob, > > > > > > > > > > Download and install SandraLite and run the memory tests and see if the > > > > > machine locks up. Run the tests with all other applications closed. I'm > > > > > thinking you may have a memory issue and may need to get it replaced. > > > > > > > > > > Get Sandra here: > > > > > http://www.download.com/SANDRA-Lite/3000-2086_4-10451861.html?tag=lst-0-1 > > > > > > > > > > Let me know what happens! > > > > > > > > > > Best Regards, > > > > > > > > > > ~Will > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > I opened several applications as suggested and IE6 was very slow to respond. > > > > > > It did lock up a couple of times I tried this but not everytime. > > > > > > The following entries were found in the event viewer. > > > > > > > > > > > > Event Type: Error > > > > > > Event Source: Messenger > > > > > > Event Category: None > > > > > > Event ID: 1000 > > > > > > Date: 10/05/2006 > > > > > > Time: 9:42:42 PM > > > > > > User: N/A > > > > > > Computer: MULTIMED-719Y7X > > > > > > Description: > > > > > > The description for Event ID ( 1000 ) in Source ( Messenger ) cannot be > > > > > > found. The local computer may not have the necessary registry information or > > > > > > message DLL files to display messages from a remote computer. You may be able > > > > > > to use the /AUXSOURCE= flag to retrieve this description; see Help and > > > > > > Support for details. The following information is part of the event: > > > > > > msnmsgr.exe, 7.5.324.0, wininet.dll, 6.0.2900.2861, 00003670. > > > > > > Data: > > > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > > > 0010: 75 72 65 20 20 6d 73 6e ure msn > > > > > > 0018: 6d 73 67 72 2e 65 78 65 msgr.exe > > > > > > 0020: 20 37 2e 35 2e 33 32 34 7.5.324 > > > > > > 0028: 2e 30 20 69 6e 20 77 69 .0 in wi > > > > > > 0030: 6e 69 6e 65 74 2e 64 6c ninet.dl > > > > > > 0038: 6c 20 36 2e 30 2e 32 39 l 6.0.29 > > > > > > 0040: 30 30 2e 32 38 36 31 20 00.2861 > > > > > > 0048: 61 74 20 6f 66 66 73 65 at offse > > > > > > 0050: 74 20 30 30 30 30 33 36 t 000036 > > > > > > 0058: 37 30 0d 0a 70.. > > > > > > > > > > > > > > > > > > Event Type: Error > > > > > > Event Source: Application Error > > > > > > Event Category: None > > > > > > Event ID: 1000 > > > > > > Date: 11/05/2006 > > > > > > Time: 12:00:02 AM > > > > > > User: N/A > > > > > > Computer: MULTIMED-719Y7X > > > > > > Description: > > > > > > Faulting application explorer.exe, version 6.0.2900.2180, faulting module > > > > > > wininet.dll, version 6.0.2900.2861, fault address 0x00003670. > > > > > > > > > > > > For more information, see Help and Support Center at > > > > > > http://go.microsoft.com/fwlink/events.asp. > > > > > > Data: > > > > > > 0000: 41 70 70 6c 69 63 61 74 Applicat > > > > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail > > > > > > 0010: 75 72 65 20 20 65 78 70 ure exp > > > > > > 0018: 6c 6f 72 65 72 2e 65 78 lorer.ex > > > > > > 0020: 65 20 36 2e 30 2e 32 39 e 6.0.29 > > > > > > 0028: 30 30 2e 32 31 38 30 20 00.2180 > > > > > > 0030: 69 6e 20 77 69 6e 69 6e in winin > > > > > > 0038: 65 74 2e 64 6c 6c 20 36 et.dll 6 > > > > > > 0040: 2e 30 2e 32 39 30 30 2e .0.2900. > > > > > > 0048: 32 38 36 31 20 61 74 20 2861 at > > > > > > 0050: 6f 66 66 73 65 74 20 30 offset 0 > > > > > > 0058: 30 30 30 33 36 37 30 0d 0003670. > > > > > > 0060: 0a . > > > > > > > > > > > > > > > > > > Event Type: Error > > > > > > Event Source: Application Error > > > > > > Event Category: None > > > > > > Event ID: 1001 > > > > > > Date: 11/05/2006 > > > > > > Time: 5:01:58 AM > > > > > > User: N/A > > > > > > Computer: MULTIMED-719Y7X > > > > > > Description: > > > > > > Fault bucket 283025247. > > > > > > > > > > > > For more information, see Help and Support Center at > > > > > > http://go.microsoft.com/fwlink/events.asp. > > > > > > Data: > > > > > > 0000: 42 75 63 6b 65 74 3a 20 Bucket: > > > > > > 0008: 32 38 33 30 32 35 32 34 28302524 > > > > > > 0010: 37 0d 0a 7.. > > > > > > > > > > > > I hope this helps. These were found at the time of last 2 crashes. I find it > > > > > > odd that the error pop up initially states a windows explorer error. > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > Try opening a bunch of applications other than explorer and messenger and see > > > > > > > if it locks up again. > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > Well MSN Messenger just crashed again. Before I rebooted I tried the internet > > > > > > > > and could not get on. IE6 seem to just lockup. Once I rebooted the problem > > > > > > > > was gone. > > > > > > > > I have entire HDD backed up onto a 2nd external HDD. I also just ran a > > > > > > > > chkdsk and found no problems. > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > Yeah...sometimes it just needs a reinstall. You might want to run a chkdsk, > > > > > > > > > defrag, and if you can, download OneCare live and perform a backup. > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > After a few days I lost all ability to access the internet and could not > > > > > > > > > > uninstall IE7. > > > > > > > > > > I was able to use system restore to restore IE6 and internet access. I did > > > > > > > > > > have to re-install IE6 though. Why this happened I do know. > > > > > > > > > > Since restoring and re-installing IE6 I have had only one error with the > > > > > > > > > > same message, this time it was MSN Messenger crashing. It had been crashing a > > > > > > > > > > lot but suddenly stopped. > > > > > > > > > > For the past 3 days I have had no problems or errors. > > > > > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > > > > > Well...let us know how it goes. If that doesn't work out...we'll go to the > > > > > > > > > > > next step. > > > > > > > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > > > > > When windows explorer crashes that is the link I get when sending error report. > > > > > > > > > > > > No I have not tried IE7 Beta 2. I was not aware I could. I will try it. > > > > > > > > > > > > > > > > > > > > > > > > "William Anderson" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > Hi there Rob, > > > > > > > > > > > > > > > > > > > > > > > > > > The error that you linked us to is an IE error. > > > > > > > > > > > > > > > > > > > > > > > > > > Have you tried installing the IE7 Beta2? It should load a fresh install of > > > > > > > > > > > > > Internet Explorer, plus you get a nifty Phishing Filter and tabbed browsing! > > > > > > > > > > > > > > > > > > > > > > > > > > Give it a try and let us know: > > > > > > > > > > > > > http://www.microsoft.com/windows/ie/default.mspx > > > > > > > > > > > > > > > > > > > > > > > > > > Hope this Helps! > > > > > > > > > > > > > > > > > > > > > > > > > > Best Regards, > > > > > > > > > > > > > > > > > > > > > > > > > > ~Will > > > > > > > > > > > > > > > > > > > > > > > > > > "Rob" wrote: > > > > > > > > > > > > > > > > > > > > > > > > > > > I am finding that Windows explorer in xp sp2 is crashing on a ever increasing > > > > > > > > > > > > > > frequency. When reporting the error I am directed to the following link > > > > > > > > > > > > > > http://oca.microsoft.com/en/response.aspx?SGD=78979500-6f2b-4a25-94b5-df699ce64745&SID=1809 > > > > > > > > > > > > > > this solution seems to be temporary as this problem keeps re-occuring. > > > > > > > > > > > > > > I can not find any related errors in the event viewer either. |