Prev: WU Fails with 800A01CE error.
Next: Windows xp updates question
From: M. Quintana on 10 Mar 2010 18:10
PA Bear:

I use Norton 360.3 and Uniblue Spyeraser (which is no longer supported, so I
took it out from the start menu).

I have tried to run the update with the firewall and antivirus shutdown
(network connection off, of course); to insert the installation cd; to rename
the Download file in %systemroot%\SoftwareDistribution; to manually extract
the file, and try to install the mps file... Nope... no luck. I will try your
suggestion though... (thanks for the help).

"PA Bear [MS MVP]" wrote:

> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> Before uninstalling/reinstalling Office 2007, try...
>
> 1. Inserting your Office CD into the appropriate drive bay before the next
> installation attempt.
>
> 2. Doing a Reset (run Fix It in Default *and* Aggressive modes) followed by
> a reboot: http://support.microsoft.com/kb/971058
>
> 3. Rebooting into a Clean Boot environment
> (http://support.microsoft.com/kb/316434) before the next installation
> attempt.
>
> 4. Running a Repair of Office 2007.
>
> Do NOT run the Windows Installer Cleanup utility in an attempt to remove
> Office 2007!
>
> If you ever think your Registry needs to be cleaned, repaired, boosted,
> tuned-up, cured, tweaked, or optimized (it doesn't), read
> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> M. Quintana wrote:
> > I did both suggestions... and even downloaded and install the Microsoft
> > Installer v4.5... and still no luck.
> > (thanks for the replies). I think that the sure thing is to uninstall
> > completely Office 2007 (How to wipe it out completely and to delete al the
> > temp files and clean the registry?)...
> >
> > "PA Bear [MS MVP]" wrote:
> >> You receive an error message when you try to apply any of the 2007 Office
> >> service packs on a computer that is running WinXP SP2 [or SP3]
> >> http://support.microsoft.com/kb/942101
> >>
> >> M. Quintana wrote:
> >>> Every time I try to update Office 2007 Ultimate with the service pack 2,
> >>> I
> >>> receive the following error: "package error installation". On the Update
> >>> History, the code error is: 0x80246002. I'm running Windows XP SP3. I
> >>> downloaded the SP2 and tried to install it manually with no avail.
> >>> Any suggestions?
>
> .
>
From: PA Bear [MS MVP] on 10 Mar 2010 21:34
Did a Norton (or McAfee) free trial come preinstalled on the computer when
you bought it?

How long have you had a Norton application (any) installed? Are you running
N360 2009 or 2010 now?


M. Quintana wrote:
> I use Norton 360.3 and Uniblue Spyeraser (which is no longer supported, so
> I
> took it out from the start menu).
>
> I have tried to run the update with the firewall and antivirus shutdown
> (network connection off, of course); to insert the installation cd; to
> rename the Download file in %systemroot%\SoftwareDistribution; to manually
> extract the file, and try to install the mps file... Nope... no luck. I
> will try your suggestion though... (thanks for the help).
>
> "PA Bear [MS MVP]" wrote:
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>> Before uninstalling/reinstalling Office 2007, try...
>>
>> 1. Inserting your Office CD into the appropriate drive bay before the
>> next
>> installation attempt.
>>
>> 2. Doing a Reset (run Fix It in Default *and* Aggressive modes) followed
>> by
>> a reboot: http://support.microsoft.com/kb/971058
>>
>> 3. Rebooting into a Clean Boot environment
>> (http://support.microsoft.com/kb/316434) before the next installation
>> attempt.
>>
>> 4. Running a Repair of Office 2007.
>>
>> Do NOT run the Windows Installer Cleanup utility in an attempt to remove
>> Office 2007!
>>
>> If you ever think your Registry needs to be cleaned, repaired, boosted,
>> tuned-up, cured, tweaked, or optimized (it doesn't), read
>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> M. Quintana wrote:
>>> I did both suggestions... and even downloaded and install the Microsoft
>>> Installer v4.5... and still no luck.
>>> (thanks for the replies). I think that the sure thing is to uninstall
>>> completely Office 2007 (How to wipe it out completely and to delete al
>>> the
>>> temp files and clean the registry?)...
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> You receive an error message when you try to apply any of the 2007
>>>> Office
>>>> service packs on a computer that is running WinXP SP2 [or SP3]
>>>> http://support.microsoft.com/kb/942101
>>>>
>>>> M. Quintana wrote:
>>>>> Every time I try to update Office 2007 Ultimate with the service pack
>>>>> 2,
>>>>> I
>>>>> receive the following error: "package error installation". On the
>>>>> Update
>>>>> History, the code error is: 0x80246002. I'm running Windows XP SP3. I
>>>>> downloaded the SP2 and tried to install it manually with no avail.
>>>>> Any suggestions?
>>
>> .

From: M. Quintana on 11 Mar 2010 01:09
I'm running N360 v3 (2009). This is an old machine. I believe it came with
Norton Antivirus 2004... long gone by now. I once did a fresh reinstall of
all the system so there are no traces of Norton antivirus 2004.
I did solutions 1 - 4 (of your previous post)... still no luck. I tried to
install the extracted file on safe mode and I receive the following message:
"This service pack can not be open. Put in contact with the application
manufacturer in order to check if this is a valid windows installer servive
pack"...

"PA Bear [MS MVP]" wrote:

> Did a Norton (or McAfee) free trial come preinstalled on the computer when
> you bought it?
>
> How long have you had a Norton application (any) installed? Are you running
> N360 2009 or 2010 now?
>
>
> M. Quintana wrote:
> > I use Norton 360.3 and Uniblue Spyeraser (which is no longer supported, so
> > I
> > took it out from the start menu).
> >
> > I have tried to run the update with the firewall and antivirus shutdown
> > (network connection off, of course); to insert the installation cd; to
> > rename the Download file in %systemroot%\SoftwareDistribution; to manually
> > extract the file, and try to install the mps file... Nope... no luck. I
> > will try your suggestion though... (thanks for the help).
> >
> > "PA Bear [MS MVP]" wrote:
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >>
> >> Before uninstalling/reinstalling Office 2007, try...
> >>
> >> 1. Inserting your Office CD into the appropriate drive bay before the
> >> next
> >> installation attempt.
> >>
> >> 2. Doing a Reset (run Fix It in Default *and* Aggressive modes) followed
> >> by
> >> a reboot: http://support.microsoft.com/kb/971058
> >>
> >> 3. Rebooting into a Clean Boot environment
> >> (http://support.microsoft.com/kb/316434) before the next installation
> >> attempt.
> >>
> >> 4. Running a Repair of Office 2007.
> >>
> >> Do NOT run the Windows Installer Cleanup utility in an attempt to remove
> >> Office 2007!
> >>
> >> If you ever think your Registry needs to be cleaned, repaired, boosted,
> >> tuned-up, cured, tweaked, or optimized (it doesn't), read
> >> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> M. Quintana wrote:
> >>> I did both suggestions... and even downloaded and install the Microsoft
> >>> Installer v4.5... and still no luck.
> >>> (thanks for the replies). I think that the sure thing is to uninstall
> >>> completely Office 2007 (How to wipe it out completely and to delete al
> >>> the
> >>> temp files and clean the registry?)...
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> You receive an error message when you try to apply any of the 2007
> >>>> Office
> >>>> service packs on a computer that is running WinXP SP2 [or SP3]
> >>>> http://support.microsoft.com/kb/942101
> >>>>
> >>>> M. Quintana wrote:
> >>>>> Every time I try to update Office 2007 Ultimate with the service pack
> >>>>> 2,
> >>>>> I
> >>>>> receive the following error: "package error installation". On the
> >>>>> Update
> >>>>> History, the code error is: 0x80246002. I'm running Windows XP SP3. I
> >>>>> downloaded the SP2 and tried to install it manually with no avail.
> >>>>> Any suggestions?
> >>
> >> .
>
> .
>
From: PA Bear [MS MVP] on 11 Mar 2010 02:17
Try this:

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. Close any open applications (i.e., anything with an icon on the taskbar).

3. After making certain you have a copy of your Product Key handy, uninstall
N360, LiveUpdate and any Norton Add-ons via Add/Remove Programs.

4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've completed Step #7 below!

5. Double-click on the file you saved in Step #1 above to run the utility.
Don't TOUCH your keyboard until the run completes, then reboot.

6. Do a clean install of N360 2010 using your Product ID & reboot:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

TIP: Do not enable or install any Norton Add-ons (e.g., Norton
Anti-Phishing) just yet.

7. Manually and repeatedly run (Norton) LiveUpdate until you get a "no more
updates" prompt.

8. Test.


M. Quintana wrote:
> I'm running N360 v3 (2009). This is an old machine. I believe it came with
> Norton Antivirus 2004... long gone by now. I once did a fresh reinstall of
> all the system so there are no traces of Norton antivirus 2004.
> I did solutions 1 - 4 (of your previous post)... still no luck. I tried to
> install the extracted file on safe mode and I receive the following
> message:
> "This service pack can not be open. Put in contact with the application
> manufacturer in order to check if this is a valid windows installer
> servive
> pack"...
>
> "PA Bear [MS MVP]" wrote:
>> Did a Norton (or McAfee) free trial come preinstalled on the computer
>> when
>> you bought it?
>>
>> How long have you had a Norton application (any) installed? Are you
>> running N360 2009 or 2010 now?
>>
>>
>> M. Quintana wrote:
>>> I use Norton 360.3 and Uniblue Spyeraser (which is no longer supported,
>>> so
>>> I
>>> took it out from the start menu).
>>>
>>> I have tried to run the update with the firewall and antivirus shutdown
>>> (network connection off, of course); to insert the installation cd; to
>>> rename the Download file in %systemroot%\SoftwareDistribution; to
>>> manually
>>> extract the file, and try to install the mps file... Nope... no luck. I
>>> will try your suggestion though... (thanks for the help).
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a(another) Norton or McAfee application ever been installed on the
>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>> bought
>>>> it)?
>>>>
>>>> Before uninstalling/reinstalling Office 2007, try...
>>>>
>>>> 1. Inserting your Office CD into the appropriate drive bay before the
>>>> next
>>>> installation attempt.
>>>>
>>>> 2. Doing a Reset (run Fix It in Default *and* Aggressive modes)
>>>> followed
>>>> by
>>>> a reboot: http://support.microsoft.com/kb/971058
>>>>
>>>> 3. Rebooting into a Clean Boot environment
>>>> (http://support.microsoft.com/kb/316434) before the next installation
>>>> attempt.
>>>>
>>>> 4. Running a Repair of Office 2007.
>>>>
>>>> Do NOT run the Windows Installer Cleanup utility in an attempt to
>>>> remove
>>>> Office 2007!
>>>>
>>>> If you ever think your Registry needs to be cleaned, repaired, boosted,
>>>> tuned-up, cured, tweaked, or optimized (it doesn't), read
>>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> M. Quintana wrote:
>>>>> I did both suggestions... and even downloaded and install the
>>>>> Microsoft
>>>>> Installer v4.5... and still no luck.
>>>>> (thanks for the replies). I think that the sure thing is to uninstall
>>>>> completely Office 2007 (How to wipe it out completely and to delete al
>>>>> the
>>>>> temp files and clean the registry?)...
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> You receive an error message when you try to apply any of the 2007
>>>>>> Office
>>>>>> service packs on a computer that is running WinXP SP2 [or SP3]
>>>>>> http://support.microsoft.com/kb/942101
>>>>>>
>>>>>> M. Quintana wrote:
>>>>>>> Every time I try to update Office 2007 Ultimate with the service
>>>>>>> pack
>>>>>>> 2,
>>>>>>> I
>>>>>>> receive the following error: "package error installation". On the
>>>>>>> Update
>>>>>>> History, the code error is: 0x80246002. I'm running Windows XP SP3.
>>>>>>> I
>>>>>>> downloaded the SP2 and tried to install it manually with no avail.
>>>>>>> Any suggestions?
>>>>
>>>> .
>>
>> .

From: M. Quintana on 11 Mar 2010 02:40
As another approach I downloaded de SP2 in English (my system is in spanish)
and I received the following message after the attempt: "the expected version
of the product was not found in the system"...

"M. Quintana" wrote:

> I'm running N360 v3 (2009). This is an old machine. I believe it came with
> Norton Antivirus 2004... long gone by now. I once did a fresh reinstall of
> all the system so there are no traces of Norton antivirus 2004.
> I did solutions 1 - 4 (of your previous post)... still no luck. I tried to
> install the extracted file on safe mode and I receive the following message:
> "This service pack can not be open. Put in contact with the application
> manufacturer in order to check if this is a valid windows installer servive
> pack"...
>
> "PA Bear [MS MVP]" wrote:
>
> > Did a Norton (or McAfee) free trial come preinstalled on the computer when
> > you bought it?
> >
> > How long have you had a Norton application (any) installed? Are you running
> > N360 2009 or 2010 now?
> >
> >
> > M. Quintana wrote:
> > > I use Norton 360.3 and Uniblue Spyeraser (which is no longer supported, so
> > > I
> > > took it out from the start menu).
> > >
> > > I have tried to run the update with the firewall and antivirus shutdown
> > > (network connection off, of course); to insert the installation cd; to
> > > rename the Download file in %systemroot%\SoftwareDistribution; to manually
> > > extract the file, and try to install the mps file... Nope... no luck. I
> > > will try your suggestion though... (thanks for the help).
> > >
> > > "PA Bear [MS MVP]" wrote:
> > >> What anti-virus application or security suite is installed and is your
> > >> subscription current? What anti-spyware applications (other than
> > >> Defender)? What third-party firewall (if any)?
> > >>
> > >> Has a(another) Norton or McAfee application ever been installed on the
> > >> computer (e.g., a free-trial version that came preinstalled when you
> > >> bought
> > >> it)?
> > >>
> > >> Before uninstalling/reinstalling Office 2007, try...
> > >>
> > >> 1. Inserting your Office CD into the appropriate drive bay before the
> > >> next
> > >> installation attempt.
> > >>
> > >> 2. Doing a Reset (run Fix It in Default *and* Aggressive modes) followed
> > >> by
> > >> a reboot: http://support.microsoft.com/kb/971058
> > >>
> > >> 3. Rebooting into a Clean Boot environment
> > >> (http://support.microsoft.com/kb/316434) before the next installation
> > >> attempt.
> > >>
> > >> 4. Running a Repair of Office 2007.
> > >>
> > >> Do NOT run the Windows Installer Cleanup utility in an attempt to remove
> > >> Office 2007!
> > >>
> > >> If you ever think your Registry needs to be cleaned, repaired, boosted,
> > >> tuned-up, cured, tweaked, or optimized (it doesn't), read
> > >> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
> > >> --
> > >> ~Robear Dyer (PA Bear)
> > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> > >>
> > >>
> > >> M. Quintana wrote:
> > >>> I did both suggestions... and even downloaded and install the Microsoft
> > >>> Installer v4.5... and still no luck.
> > >>> (thanks for the replies). I think that the sure thing is to uninstall
> > >>> completely Office 2007 (How to wipe it out completely and to delete al
> > >>> the
> > >>> temp files and clean the registry?)...
> > >>>
> > >>> "PA Bear [MS MVP]" wrote:
> > >>>> You receive an error message when you try to apply any of the 2007
> > >>>> Office
> > >>>> service packs on a computer that is running WinXP SP2 [or SP3]
> > >>>> http://support.microsoft.com/kb/942101
> > >>>>
> > >>>> M. Quintana wrote:
> > >>>>> Every time I try to update Office 2007 Ultimate with the service pack
> > >>>>> 2,
> > >>>>> I
> > >>>>> receive the following error: "package error installation". On the
> > >>>>> Update
> > >>>>> History, the code error is: 0x80246002. I'm running Windows XP SP3. I
> > >>>>> downloaded the SP2 and tried to install it manually with no avail.
> > >>>>> Any suggestions?
> > >>
> > >> .
> >
> > .
> >
First  |  Prev  |  Next  |  Last
Pages: 1 2 3 4
Prev: WU Fails with 800A01CE error.
Next: Windows xp updates question