2007 Microsoft Office suite Service Pack 2 (sp2), update error
in [Windows Update]
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From: M. Quintana on 14 Mar 2010 01:54 Following the wise advice of PA Bear: 1. Download the Norton Removal Tool, saving it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe 2. Close any open applications (i.e., anything with an icon on the taskbar). 3. After making certain you have a copy of your Product Key handy, uninstall N360, LiveUpdate and any Norton Add-ons via Add/Remove Programs. 4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting. NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) until you've completed Step #7 below! 5. Double-click on the file you saved in Step #1 above to run the utility. Don't TOUCH your keyboard until the run completes, then reboot. HOWEVER: I did the following: 6.- After that, ran the Malware Bytes in order to do a threat analysis followed by a cleanup. 7.-Deleted the content of the prefetch file. 8.- Deleted the Normal.dot files I found. (Word 2007 rebuild it at start) 8.- Run the windows clean up disk utility 9.- reboot 10.- defrag HD 11.- reboot 12.- I tried to install manually the sp2 update manually... it failed. 13.- I ran windows update... failed. 14.- Against all advice,and now I quote "Your injudicious use of Uniblue applications may have caused this problem!" I ran the Uniblue registry repair (ccleaner would be as good too...). 15.- Since error was 0x80246002 I applied the solution given in http://support.microsoft.com/kb/942101 15.- reboot, and started with the Norton boot recovery tool; it didn't found any threats. 16.-I ran windows update... voilá. EUREKA! It worked. 17. I did a clean install of N360 2010 using your Product ID & reboot: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN 18. Manually and repeatedly run (Norton) LiveUpdate until you get a "no more updates" prompt. There is light at the end of the tunnel. I believe there was a problem that affected both Office 2007 and Norton 360... Malware bytes detected 4 threats: 2 rogue setup files, and two malware files; I know that playing around with the registry may cause a lot of problems, it is true, but also, it is that there is where malware likes to play. When this problem started, and following the solutions given by Microsoft I noticed that a problem with the graphical interface of N360 also started: ccSvcHst.exe closed unexpectedly... so, the problem was something else. That's why I used the "registry repair"... "PA Bear [MS MVP]" wrote: > Thread history: > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/1a19535e05117b75 > > Since you started replying to yourself (without quoting the entire > preceeding discussion), I can't figure out what you've done or when you did > it. You're on your own now, but I'll leave you with a few parting comments: > > => You do NOT want that computer connected to the internet without a > fully-functional, fully-updated anti-virus application installed! > > => Your injudicious use of Uniblue applications may have caused this > problem! If you ever think your Registry needs to be cleaned, repaired, > boosted, tuned-up, cured, tweaked, or optimized (it doesn't), read > http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. > > Good luck! > > > M. Quintana wrote: > > I followed PA Bear instructions to the letter; except last step > > (reinstalling N360). I cleaned the Prefetch folder and ran the disk clean > > up utility and reboot. With windows firewall enabled I deleted the > > Normal.dot file, and found a ~Normal.dot from the Office 2003 version I > > had > > before. I decided to delete some programs I have never used (like the > > photoshop starter whatever). I ran a registry cleaner (ccClenaer and > > Uniblu > > registry repair) and reboot. Upon reboot I decided to give Windows update > > a > > shot... result: Same error. SoooOOooo... I ran the rename download file > > utitity... (solution for the 0x8024602 error) and inserted the Norton > > Bootable Recovery Tool cd and reboot. Now I'm waiting for this utility to > > finish... more to come. > > > > "M. Quintana" wrote: > >> I've been holding some important information regarding this problem. I > >> don't know its relevancy, but here it goes: > >> > >> I Installed Office 2007 ultimate while I still had Office 2003 installed > >> (thus, the install was an upgrade). Maybe something in the registry (or > >> somewhere else) is not recognizing the installer, the product > >> version,... > >> whatever. More ideas? > > . >
From: PA Bear [MS MVP] on 14 Mar 2010 12:40
> I believe there was a problem that affected both Office 2007 and Norton > 360... Malware bytes detected 4 threats: 2 rogue setup files, and two > malware files The "'problem" is at least three-fold: 1. Your computer was infected (and still may be infected). 2. N360 2009 either wasn't properly installed or it was doing lousy job of protecting your computer. 3. The various & sundry infections altered the Registry. Properly detecting and removing the hijackware would have corrected any Registry issues. The Uniblue application did not "repair" anything and I'm sure Registry issues persist (which would mean that N360 2010 probably didn't install properly & isn't working properly). M. Quintana wrote: > Following the wise advice of PA Bear: > > 1. Download the Norton Removal Tool, saving it to your desktop: > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > 2. Close any open applications (i.e., anything with an icon on the > taskbar). > > 3. After making certain you have a copy of your Product Key handy, > uninstall > N360, LiveUpdate and any Norton Add-ons via Add/Remove Programs. > > 4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting. > > NB: You're "working without a net" now: Don't to ANYTHING else online > (e.g., > browsing; reading email; chatting) until you've completed Step #7 below! > > 5. Double-click on the file you saved in Step #1 above to run the utility. > Don't TOUCH your keyboard until the run completes, then reboot. > > HOWEVER: > > I did the following: > > 6.- After that, ran the Malware Bytes in order to do a threat analysis > followed by a cleanup. > 7.-Deleted the content of the prefetch file. > 8.- Deleted the Normal.dot files I found. (Word 2007 rebuild it at start) > 8.- Run the windows clean up disk utility > 9.- reboot > 10.- defrag HD > 11.- reboot > 12.- I tried to install manually the sp2 update manually... it failed. > 13.- I ran windows update... failed. > 14.- Against all advice,and now I quote "Your injudicious use of Uniblue > applications may have caused this problem!" I ran the Uniblue registry > repair (ccleaner would be as good too...). > 15.- Since error was 0x80246002 I applied the solution given in > http://support.microsoft.com/kb/942101 > 15.- reboot, and started with the Norton boot recovery tool; it didn't > found > any threats. > 16.-I ran windows update... voilá. EUREKA! It worked. > 17. I did a clean install of N360 2010 using your Product ID & reboot: > > http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN > 18. Manually and repeatedly run (Norton) LiveUpdate until you get a "no > more > updates" prompt. > > There is light at the end of the tunnel. > > I believe there was a problem that affected both Office 2007 and Norton > 360... Malware bytes detected 4 threats: 2 rogue setup files, and two > malware files; I know that playing around with the registry may cause a > lot > of problems, it is true, but also, it is that there is where malware likes > to play. When this problem started, and following the solutions given by > Microsoft I noticed that a problem with the graphical interface of N360 > also > started: ccSvcHst.exe closed unexpectedly... so, the problem was something > else. That's why I used the "registry repair"... > > > "PA Bear [MS MVP]" wrote: > >> Thread history: >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/1a19535e05117b75 >> >> Since you started replying to yourself (without quoting the entire >> preceeding discussion), I can't figure out what you've done or when you >> did >> it. You're on your own now, but I'll leave you with a few parting >> comments: >> >> => You do NOT want that computer connected to the internet without a >> fully-functional, fully-updated anti-virus application installed! >> >> => Your injudicious use of Uniblue applications may have caused this >> problem! If you ever think your Registry needs to be cleaned, repaired, >> boosted, tuned-up, cured, tweaked, or optimized (it doesn't), read >> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. >> >> Good luck! >> >> >> M. Quintana wrote: >>> I followed PA Bear instructions to the letter; except last step >>> (reinstalling N360). I cleaned the Prefetch folder and ran the disk >>> clean >>> up utility and reboot. With windows firewall enabled I deleted the >>> Normal.dot file, and found a ~Normal.dot from the Office 2003 version I >>> had >>> before. I decided to delete some programs I have never used (like the >>> photoshop starter whatever). I ran a registry cleaner (ccClenaer and >>> Uniblu >>> registry repair) and reboot. Upon reboot I decided to give Windows >>> update >>> a >>> shot... result: Same error. SoooOOooo... I ran the rename download file >>> utitity... (solution for the 0x8024602 error) and inserted the Norton >>> Bootable Recovery Tool cd and reboot. Now I'm waiting for this utility >>> to >>> finish... more to come. >>> >>> "M. Quintana" wrote: >>>> I've been holding some important information regarding this problem. I >>>> don't know its relevancy, but here it goes: >>>> >>>> I Installed Office 2007 ultimate while I still had Office 2003 >>>> installed >>>> (thus, the install was an upgrade). Maybe something in the registry (or >>>> somewhere else) is not recognizing the installer, the product >>>> version,... >>>> whatever. More ideas? >> >> . |