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From: PA Bear [MS MVP] on 11 Mar 2010 09:13
Well, yes: "The expect version of the product" (i.e., English-language
version of Office 2007) is not installed on your computer.

Repost: Try this:

1. Download the Norton Removal Tool, saving it to your desktop:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. Close any open applications (i.e., anything with an icon on the taskbar).

3. After making certain you have a copy of your Product Key handy, uninstall
N360, LiveUpdate and any Norton Add-ons via Add/Remove Programs.

4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.

NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) until you've completed Step #7 below!

5. Double-click on the file you saved in Step #1 above to run the utility.
Don't TOUCH your keyboard until the run completes, then reboot.

6. Do a clean install of N360 2010 using your Product ID & reboot:
http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

TIP: Do not enable or install any Norton Add-ons (e.g., Norton
Anti-Phishing) just yet.

7. Manually and repeatedly run (Norton) LiveUpdate until you get a "no more
updates" prompt.

8. Test.


M. Quintana wrote:
> As another approach I downloaded de SP2 in English (my system is in
> spanish)
> and I received the following message after the attempt: "the expected
> version of the product was not found in the system"...
>
> "M. Quintana" wrote:
>> I'm running N360 v3 (2009). This is an old machine. I believe it came
>> with
>> Norton Antivirus 2004... long gone by now. I once did a fresh reinstall
>> of
>> all the system so there are no traces of Norton antivirus 2004.
>> I did solutions 1 - 4 (of your previous post)... still no luck. I tried
>> to
>> install the extracted file on safe mode and I receive the following
>> message: "This service pack can not be open. Put in contact with the
>> application manufacturer in order to check if this is a valid windows
>> installer servive pack"...
>>
>> "PA Bear [MS MVP]" wrote:
>>> Did a Norton (or McAfee) free trial come preinstalled on the computer
>>> when
>>> you bought it?
>>>
>>> How long have you had a Norton application (any) installed? Are you
>>> running N360 2009 or 2010 now?
>>>
>>> M. Quintana wrote:
>>>> I use Norton 360.3 and Uniblue Spyeraser (which is no longer supported,
>>>> so I took it out from the start menu).
>>>>
>>>> I have tried to run the update with the firewall and antivirus shutdown
>>>> (network connection off, of course); to insert the installation cd; to
>>>> rename the Download file in %systemroot%\SoftwareDistribution; to
>>>> manually extract the file, and try to install the mps file... Nope...
>>>> no
>>>> luck. I will try your suggestion though... (thanks for the help).
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>> What anti-virus application or security suite is installed and is your
>>>>> subscription current? What anti-spyware applications (other than
>>>>> Defender)? What third-party firewall (if any)?
>>>>>
>>>>> Has a(another) Norton or McAfee application ever been installed on the
>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>> bought
>>>>> it)?
>>>>>
>>>>> Before uninstalling/reinstalling Office 2007, try...
>>>>>
>>>>> 1. Inserting your Office CD into the appropriate drive bay before the
>>>>> next
>>>>> installation attempt.
>>>>>
>>>>> 2. Doing a Reset (run Fix It in Default *and* Aggressive modes)
>>>>> followed
>>>>> by a reboot: http://support.microsoft.com/kb/971058
>>>>>
>>>>> 3. Rebooting into a Clean Boot environment
>>>>> (http://support.microsoft.com/kb/316434) before the next installation
>>>>> attempt.
>>>>>
>>>>> 4. Running a Repair of Office 2007.
>>>>>
>>>>> Do NOT run the Windows Installer Cleanup utility in an attempt to
>>>>> remove
>>>>> Office 2007!
>>>>>
>>>>> If you ever think your Registry needs to be cleaned, repaired,
>>>>> boosted,
>>>>> tuned-up, cured, tweaked, or optimized (it doesn't), read
>>>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
>>>>>
>>>>> M. Quintana wrote:
>>>>>> I did both suggestions... and even downloaded and install the
>>>>>> Microsoft
>>>>>> Installer v4.5... and still no luck.
>>>>>> (thanks for the replies). I think that the sure thing is to uninstall
>>>>>> completely Office 2007 (How to wipe it out completely and to delete
>>>>>> al
>>>>>> the
>>>>>> temp files and clean the registry?)...
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>> You receive an error message when you try to apply any of the 2007
>>>>>>> Office service packs on a computer that is running WinXP SP2 [or
>>>>>>> SP3]
>>>>>>> http://support.microsoft.com/kb/942101
>>>>>>>
>>>>>>> M. Quintana wrote:
>>>>>>>> Every time I try to update Office 2007 Ultimate with the service
>>>>>>>> pack 2,
>>>>>>>> I receive the following error: "package error installation". On the
>>>>>>>> Update
>>>>>>>> History, the code error is: 0x80246002. I'm running Windows XP SP3.
>>>>>>>> I
>>>>>>>> downloaded the SP2 and tried to install it manually with no avail.
>>>>>>>> Any suggestions?

From: M. Quintana on 11 Mar 2010 13:03
I already done that last saturday... no luck. I will do it again (just to
recheck). Thanks for all your help. I will repost with the result.

"PA Bear [MS MVP]" wrote:

> Try this:
>
> 1. Download the Norton Removal Tool, saving it to your desktop:
> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
>
> 2. Close any open applications (i.e., anything with an icon on the taskbar).
>
> 3. After making certain you have a copy of your Product Key handy, uninstall
> N360, LiveUpdate and any Norton Add-ons via Add/Remove Programs.
>
> 4. IMPORTANT! => Enable the Windows Firewall immediately after rebooting.
>
> NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
> browsing; reading email; chatting) until you've completed Step #7 below!
>
> 5. Double-click on the file you saved in Step #1 above to run the utility.
> Don't TOUCH your keyboard until the run completes, then reboot.
>
> 6. Do a clean install of N360 2010 using your Product ID & reboot:
> http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN
>
> TIP: Do not enable or install any Norton Add-ons (e.g., Norton
> Anti-Phishing) just yet.
>
> 7. Manually and repeatedly run (Norton) LiveUpdate until you get a "no more
> updates" prompt.
>
> 8. Test.
>
>
> M. Quintana wrote:
> > I'm running N360 v3 (2009). This is an old machine. I believe it came with
> > Norton Antivirus 2004... long gone by now. I once did a fresh reinstall of
> > all the system so there are no traces of Norton antivirus 2004.
> > I did solutions 1 - 4 (of your previous post)... still no luck. I tried to
> > install the extracted file on safe mode and I receive the following
> > message:
> > "This service pack can not be open. Put in contact with the application
> > manufacturer in order to check if this is a valid windows installer
> > servive
> > pack"...
> >
> > "PA Bear [MS MVP]" wrote:
> >> Did a Norton (or McAfee) free trial come preinstalled on the computer
> >> when
> >> you bought it?
> >>
> >> How long have you had a Norton application (any) installed? Are you
> >> running N360 2009 or 2010 now?
> >>
> >>
> >> M. Quintana wrote:
> >>> I use Norton 360.3 and Uniblue Spyeraser (which is no longer supported,
> >>> so
> >>> I
> >>> took it out from the start menu).
> >>>
> >>> I have tried to run the update with the firewall and antivirus shutdown
> >>> (network connection off, of course); to insert the installation cd; to
> >>> rename the Download file in %systemroot%\SoftwareDistribution; to
> >>> manually
> >>> extract the file, and try to install the mps file... Nope... no luck. I
> >>> will try your suggestion though... (thanks for the help).
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> What anti-virus application or security suite is installed and is your
> >>>> subscription current? What anti-spyware applications (other than
> >>>> Defender)? What third-party firewall (if any)?
> >>>>
> >>>> Has a(another) Norton or McAfee application ever been installed on the
> >>>> computer (e.g., a free-trial version that came preinstalled when you
> >>>> bought
> >>>> it)?
> >>>>
> >>>> Before uninstalling/reinstalling Office 2007, try...
> >>>>
> >>>> 1. Inserting your Office CD into the appropriate drive bay before the
> >>>> next
> >>>> installation attempt.
> >>>>
> >>>> 2. Doing a Reset (run Fix It in Default *and* Aggressive modes)
> >>>> followed
> >>>> by
> >>>> a reboot: http://support.microsoft.com/kb/971058
> >>>>
> >>>> 3. Rebooting into a Clean Boot environment
> >>>> (http://support.microsoft.com/kb/316434) before the next installation
> >>>> attempt.
> >>>>
> >>>> 4. Running a Repair of Office 2007.
> >>>>
> >>>> Do NOT run the Windows Installer Cleanup utility in an attempt to
> >>>> remove
> >>>> Office 2007!
> >>>>
> >>>> If you ever think your Registry needs to be cleaned, repaired, boosted,
> >>>> tuned-up, cured, tweaked, or optimized (it doesn't), read
> >>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>>>
> >>>>
> >>>> M. Quintana wrote:
> >>>>> I did both suggestions... and even downloaded and install the
> >>>>> Microsoft
> >>>>> Installer v4.5... and still no luck.
> >>>>> (thanks for the replies). I think that the sure thing is to uninstall
> >>>>> completely Office 2007 (How to wipe it out completely and to delete al
> >>>>> the
> >>>>> temp files and clean the registry?)...
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> You receive an error message when you try to apply any of the 2007
> >>>>>> Office
> >>>>>> service packs on a computer that is running WinXP SP2 [or SP3]
> >>>>>> http://support.microsoft.com/kb/942101
> >>>>>>
> >>>>>> M. Quintana wrote:
> >>>>>>> Every time I try to update Office 2007 Ultimate with the service
> >>>>>>> pack
> >>>>>>> 2,
> >>>>>>> I
> >>>>>>> receive the following error: "package error installation". On the
> >>>>>>> Update
> >>>>>>> History, the code error is: 0x80246002. I'm running Windows XP SP3.
> >>>>>>> I
> >>>>>>> downloaded the SP2 and tried to install it manually with no avail.
> >>>>>>> Any suggestions?
> >>>>
> >>>> .
> >>
> >> .
>
> .
>
From: M. Quintana on 11 Mar 2010 13:14
I've been holding some important information regarding this problem. I don't
know its relevancy, but here it goes:

I Installed Office 2007 ultimate while I still had Office 2003 installed
(thus, the install was an upgrade). Maybe something in the registry (or
somewhere else) is not recognizing the installer, the product version,...
whatever. More ideas?


From: M. Quintana on 13 Mar 2010 01:22
I followed PA Bear instructions to the letter; except last step (reinstalling
N360). I cleaned the Prefetch folder and ran the disk clean up utility and
reboot. With windows firewall enabled I deleted the Normal.dot file, and
found a ~Normal.dot from the Office 2003 version I had before. I decided to
delete some programs I have never used (like the photoshop starter whatever).
I ran a registry cleaner (ccClenaer and Uniblu registry repair) and reboot.
Upon reboot I decided to give Windows update a shot... result: Same error.
SoooOOooo... I ran the rename download file utitity... (solution for the
0x8024602 error) and inserted the Norton Bootable Recovery Tool cd and
reboot. Now I'm waiting for this utility to finish... more to come.

"M. Quintana" wrote:
> I've been holding some important information regarding this problem. I don't
> know its relevancy, but here it goes:
>
> I Installed Office 2007 ultimate while I still had Office 2003 installed
> (thus, the install was an upgrade). Maybe something in the registry (or
> somewhere else) is not recognizing the installer, the product version,...
> whatever. More ideas?
>
>
From: PA Bear [MS MVP] on 13 Mar 2010 02:05
Thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/1a19535e05117b75

Since you started replying to yourself (without quoting the entire
preceeding discussion), I can't figure out what you've done or when you did
it. You're on your own now, but I'll leave you with a few parting comments:

=> You do NOT want that computer connected to the internet without a
fully-functional, fully-updated anti-virus application installed!

=> Your injudicious use of Uniblue applications may have caused this
problem! If you ever think your Registry needs to be cleaned, repaired,
boosted, tuned-up, cured, tweaked, or optimized (it doesn't), read
http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.

Good luck!


M. Quintana wrote:
> I followed PA Bear instructions to the letter; except last step
> (reinstalling N360). I cleaned the Prefetch folder and ran the disk clean
> up utility and reboot. With windows firewall enabled I deleted the
> Normal.dot file, and found a ~Normal.dot from the Office 2003 version I
> had
> before. I decided to delete some programs I have never used (like the
> photoshop starter whatever). I ran a registry cleaner (ccClenaer and
> Uniblu
> registry repair) and reboot. Upon reboot I decided to give Windows update
> a
> shot... result: Same error. SoooOOooo... I ran the rename download file
> utitity... (solution for the 0x8024602 error) and inserted the Norton
> Bootable Recovery Tool cd and reboot. Now I'm waiting for this utility to
> finish... more to come.
>
> "M. Quintana" wrote:
>> I've been holding some important information regarding this problem. I
>> don't know its relevancy, but here it goes:
>>
>> I Installed Office 2007 ultimate while I still had Office 2003 installed
>> (thus, the install was an upgrade). Maybe something in the registry (or
>> somewhere else) is not recognizing the installer, the product
>> version,...
>> whatever. More ideas?

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