Prev: KB898461 consistently fails to install
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From: Robert Aldwinckle on 26 Jan 2010 11:02

"Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:A490895C-24C8-4658-B6B6-EC4678982D18(a)microsoft.com...

> I rebooted the pc.. and
> tried the updates again this time ONE at a time.. I still get the Error
> Code: 0x80070002.
>

> There ARE NO "KBxxxxxxx.log" files in the main windows folder either for
> the two updates in question. There are there for the other ones that were
> successfully updated a few days back.
>
> There is however, a "WindowsUpdate.log" and the last few lines on that
> file, for the present time and date shows this:
>
> "Failure Content Install Installation Failure: Windows failed to install the
> following update with error 0x80070002: Security Update for Windows XP
> (KB973904)."


That's not enough detail. Your code means
The system cannot find the file specified.
So you need to figure out *which* file. To do that you could try running
ProcMon to supplement whatever diagnostics you are getting.
It might also help then to activate verbose logging for WU (ref. KB902093)

However, if you just want to get the updates installed, do them manually.
E.g. the fact that you don't have any install logs to look at means
that your updating is failing during the download phase and indicates
some kind of problem with AU/WU.


Good luck

Robert Aldwinckle
---


From: Leona K. on 26 Jan 2010 14:50
Hello RObert.

I tried to install the file manually. I download the file from clicking on
the link lon the update and found the DOWNLOAD button. I saved it to my hard
drive and ran it. It came up wiht an error that said it cant find a file,
but it did NOT say WHAT file. I did not try the other problematic update
yet. I am just trying one at a time.

The Verbose Tracing i checked the registrey according to that KB number you
sent and there is NO TRACE entry. So i researched that and found on another
ms page that it was common.. then it said that since it wasnt there to
register the files again. Which i did. and tried the MANUAL install again.
Same thing.. Missing file! :-(

Thank you for your help!

Sincerely,
L.K.





"Robert Aldwinckle" wrote:

>
> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:A490895C-24C8-4658-B6B6-EC4678982D18(a)microsoft.com...
>
> > I rebooted the pc.. and
> > tried the updates again this time ONE at a time.. I still get the Error
> > Code: 0x80070002.
> >
>
> > There ARE NO "KBxxxxxxx.log" files in the main windows folder either for
> > the two updates in question. There are there for the other ones that were
> > successfully updated a few days back.
> >
> > There is however, a "WindowsUpdate.log" and the last few lines on that
> > file, for the present time and date shows this:
> >
> > "Failure Content Install Installation Failure: Windows failed to install the
> > following update with error 0x80070002: Security Update for Windows XP
> > (KB973904)."
>
>
> That's not enough detail. Your code means
> The system cannot find the file specified.
> So you need to figure out *which* file. To do that you could try running
> ProcMon to supplement whatever diagnostics you are getting.
> It might also help then to activate verbose logging for WU (ref. KB902093)
>
> However, if you just want to get the updates installed, do them manually.
> E.g. the fact that you don't have any install logs to look at means
> that your updating is failing during the download phase and indicates
> some kind of problem with AU/WU.
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
> .
>
From: PA Bear [MS MVP] on 26 Jan 2010 15:55
>>> I just tried update my windows XP HOME SP3 system yesterday. There was
>>> quite a few of them i installed...

How long has it been since you last installed updates? Did you install SP3
the other day, too?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

The above notwithstanding, you could always open a free support incident.
See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/973904


Leona K. wrote:
> To personally respond in regards to the workaround for the 923561 issue.
> I
> did not install or perform any previous workaround. There was never an
> issue that has ever risen to make one want to do any workaround. All of
> the
> updates are done right on the MS UPDATE website.
>
> But for all intent and purpose, I did what that notice said about the
> various lines to enter in the command prompt and that ALSO did NOT work.
> After doing that i tried to do the 923561 again and still error.
>
> "PA Bear [MS MVP]" wrote:
>> Error message when you use the Windows Update Web site or Microsoft
>> Update
>> Web site to install updates: "0x80070002"
>> http://support.microsoft.com/kb/956698
>>
>> How do I reset Windows Update components?:
>> http://support.microsoft.com/kb/971058
>>
>> See the Known Issues section of http://support.microsoft.com/kb/923561
>> (April 2009): Any chance you put that workaround in place after reading
>> the
>> related Security Advisory (960906)?
>>
>> The above notwithstanding...
>>
>> See the "How to obtain help" section of, e.g.,
>> http://support.microsoft.com/kb/973904
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> and/or 1-866-234-6020 in the United States and in Canada or by contacting
>> your local Microsoft subsidiary. There is no-charge for support calls
>> that
>> are associated with security updates. When you call, clearly state that
>> your problem is related to a Security Update and cite the update's KB
>> number (e.g., KB973904).
>>
>> Or you can...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>> Consumer Security Support home page includes links for free security
>> update
>> support, too
>> https://consumersecuritysupport.microsoft.com/
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> Leona K. wrote:
>>> I just tried update my windows XP HOME SP3 system yesterday. There
>>> was
>>> quite a few of them i installed.. but I noticed when i tried to install
>>> the
>>> two mention in the subject. I get all sorts of issues. AAt first
>>> yesterdasy after downloading it was saying CANCELLED.
>>>
>>> I have been doing alot of research for this problem all yesterday and
>>> tried
>>> everything i read.. From renaming the system distribution folder..
>>> catroots. to reregister the update system files (for example the wups
>>> and
>>> wups2. etc etc) just as the MS websitre said to when i was getting the
>>> cancelling error.
>>>
>>> Now I been trying all morning and still can NOT get them to sintall. I
>>> get
>>> FAILED ERROR.. with that 80070002 error. Thats when i did the renaming
>>> of
>>> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES
>>> first
>>> in the services section prior to renaming the folders. The folder
>>> would
>>> come back and then it still wouldnt NOT install.

From: Robert Aldwinckle on 27 Jan 2010 00:02

"Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:B82A1D6F-43B2-42AF-8B25-0ABBE7D7F99A(a)microsoft.com...
> Hello RObert.
>
> I tried to install the file manually. I download the file from clicking on
> the link lon the update and found the DOWNLOAD button. I saved it to my hard
> drive and ran it. It came up wiht an error that said it cant find a file,
> but it did NOT say WHAT file. I did not try the other problematic update
> yet. I am just trying one at a time.


Then WindowsUpdate.log will now be irrelevant
and you will now have KB logs to look at.
In addition you may find that you can invoke verbose logging
for the manual installs.


>
> The Verbose Tracing i checked the registrey according to that KB number you
> sent and there is NO TRACE entry. So i researched that and found on another
> ms page that it was common.. then it said that since it wasnt there to
> register the files again. Which i did. and tried the MANUAL install again.


If you are trying a manual install the WU log verbose or not will be irrelevant
to your new symptoms.



> Same thing.. Missing file! :-(


Look in the KB logs.


Good luck

Robert
---


>
> Thank you for your help!
>
> Sincerely,
> L.K.
>
>
>
>
>
> "Robert Aldwinckle" wrote:
>
>>
>> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:A490895C-24C8-4658-B6B6-EC4678982D18(a)microsoft.com...
>>
>> > I rebooted the pc.. and
>> > tried the updates again this time ONE at a time.. I still get the Error
>> > Code: 0x80070002.
>> >
>>
>> > There ARE NO "KBxxxxxxx.log" files in the main windows folder either for
>> > the two updates in question. There are there for the other ones that were
>> > successfully updated a few days back.
>> >
>> > There is however, a "WindowsUpdate.log" and the last few lines on that
>> > file, for the present time and date shows this:
>> >
>> > "Failure Content Install Installation Failure: Windows failed to install the
>> > following update with error 0x80070002: Security Update for Windows XP
>> > (KB973904)."
>>
>>
>> That's not enough detail. Your code means
>> The system cannot find the file specified.
>> So you need to figure out *which* file. To do that you could try running
>> ProcMon to supplement whatever diagnostics you are getting.
>> It might also help then to activate verbose logging for WU (ref. KB902093)
>>
>> However, if you just want to get the updates installed, do them manually.
>> E.g. the fact that you don't have any install logs to look at means
>> that your updating is failing during the download phase and indicates
>> some kind of problem with AU/WU.
>>
>>
>> Good luck
>>
>> Robert Aldwinckle
>> ---
>>
>>
>> .
>>


From: Leona K. on 27 Jan 2010 03:54
Hello Roebert. I still do NOT have any KB logs for the 923561 in the windows
directy. there is alot of other log files there but NONE for KB923561! I am
sorry!



"Robert Aldwinckle" wrote:

>
> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:B82A1D6F-43B2-42AF-8B25-0ABBE7D7F99A(a)microsoft.com...
> > Hello RObert.
> >
> > I tried to install the file manually. I download the file from clicking on
> > the link lon the update and found the DOWNLOAD button. I saved it to my hard
> > drive and ran it. It came up wiht an error that said it cant find a file,
> > but it did NOT say WHAT file. I did not try the other problematic update
> > yet. I am just trying one at a time.
>
>
> Then WindowsUpdate.log will now be irrelevant
> and you will now have KB logs to look at.
> In addition you may find that you can invoke verbose logging
> for the manual installs.
>
>
> >
> > The Verbose Tracing i checked the registrey according to that KB number you
> > sent and there is NO TRACE entry. So i researched that and found on another
> > ms page that it was common.. then it said that since it wasnt there to
> > register the files again. Which i did. and tried the MANUAL install again.
>
>
> If you are trying a manual install the WU log verbose or not will be irrelevant
> to your new symptoms.
>
>
>
> > Same thing.. Missing file! :-(
>
>
> Look in the KB logs.
>
>
> Good luck
>
> Robert
> ---
>
>
> >
> > Thank you for your help!
> >
> > Sincerely,
> > L.K.
> >
> >
> >
> >
> >
> > "Robert Aldwinckle" wrote:
> >
> >>
> >> "Leona K." <LeonaK(a)discussions.microsoft.com> wrote in message news:A490895C-24C8-4658-B6B6-EC4678982D18(a)microsoft.com...
> >>
> >> > I rebooted the pc.. and
> >> > tried the updates again this time ONE at a time.. I still get the Error
> >> > Code: 0x80070002.
> >> >
> >>
> >> > There ARE NO "KBxxxxxxx.log" files in the main windows folder either for
> >> > the two updates in question. There are there for the other ones that were
> >> > successfully updated a few days back.
> >> >
> >> > There is however, a "WindowsUpdate.log" and the last few lines on that
> >> > file, for the present time and date shows this:
> >> >
> >> > "Failure Content Install Installation Failure: Windows failed to install the
> >> > following update with error 0x80070002: Security Update for Windows XP
> >> > (KB973904)."
> >>
> >>
> >> That's not enough detail. Your code means
> >> The system cannot find the file specified.
> >> So you need to figure out *which* file. To do that you could try running
> >> ProcMon to supplement whatever diagnostics you are getting.
> >> It might also help then to activate verbose logging for WU (ref. KB902093)
> >>
> >> However, if you just want to get the updates installed, do them manually.
> >> E.g. the fact that you don't have any install logs to look at means
> >> that your updating is failing during the download phase and indicates
> >> some kind of problem with AU/WU.
> >>
> >>
> >> Good luck
> >>
> >> Robert Aldwinckle
> >> ---
> >>
> >>
> >> .
> >>
>
>
> .
>
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