Prev: KB898461 consistently fails to install
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From: Leona K. on 25 Jan 2010 10:21
Good Morning,

I just tried update my windows XP HOME SP3 system yesterday. There was
quite a few of them i installed.. but I noticed when i tried to install the
two mention in the subject. I get all sorts of issues. AAt first yesterdasy
after downloading it was saying CANCELLED.

I have been doing alot of research for this problem all yesterday and tried
everything i read.. From renaming the system distribution folder..
catroots. to reregister the update system files (for example the wups and
wups2. etc etc) just as the MS websitre said to when i was getting the
cancelling error.

Now I been trying all morning and still can NOT get them to sintall. I get
FAILED ERROR.. with that 80070002 error. Thats when i did the renaming of
the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES first in
the services section prior to renaming the folders. The folder would come
back and then it still wouldnt NOT install.

This is totally crazy. :-) I hope someone can help me .

Thank you

L.K.




From: Shenan Stanley on 25 Jan 2010 10:45
Leona K. wrote:
> I just tried update my windows XP HOME SP3 system yesterday.
> There was quite a few of them i installed.. but I noticed when i
> tried to install the two mention in the subject. I get all sorts
> of issues. AAt first yesterdasy after downloading it was saying
> CANCELLED.
>
> I have been doing alot of research for this problem all yesterday
> and tried everything i read.. From renaming the system
> distribution folder.. catroots. to reregister the update system
> files (for example the wups and wups2. etc etc) just as the MS
> websitre said to when i was getting the cancelling error.
>
> Now I been trying all morning and still can NOT get them to
> sintall. I get FAILED ERROR.. with that 80070002 error. Thats
> when i did the renaming of the folder and rtreied again!.. Yes i
> stopped the AUTOMATIC UPDATES first in the services section prior
> to renaming the folders. The folder would come back and then it
> still wouldnt NOT install.
>
> This is totally crazy. :-) I hope someone can help me.

Thanks for the information. Very well put together posting.

Here is what I suggest - and please - do it all and in the order given
*even* if you know you have done some part of it before.

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Reboot and logon as administrative user.

Visit this web page:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit.

Reboot and logon as administrative user.

Now visit http://windowsupdate.microsoft.com/ and do a CUSTOM
scan and get just a few at a time. Don't do any HARDWARE updates.

Come back and let everyone know.

Beyond that - you can get free help with the two updates.

How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552

Good luck and let everyone know how things turn out (with details - it may
help others with similar issues even YEARS in the future.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: PA Bear [MS MVP] on 25 Jan 2010 11:37
Error message when you use the Windows Update Web site or Microsoft Update
Web site to install updates: "0x80070002"
http://support.microsoft.com/kb/956698

How do I reset Windows Update components?:
http://support.microsoft.com/kb/971058

See the Known Issues section of http://support.microsoft.com/kb/923561
(April 2009): Any chance you put that workaround in place after reading the
related Security Advisory (960906)?

The above notwithstanding...

See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/973904

For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB973904).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page includes links for free security update
support, too
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Leona K. wrote:
> I just tried update my windows XP HOME SP3 system yesterday. There was
> quite a few of them i installed.. but I noticed when i tried to install
> the
> two mention in the subject. I get all sorts of issues. AAt first
> yesterdasy after downloading it was saying CANCELLED.
>
> I have been doing alot of research for this problem all yesterday and
> tried
> everything i read.. From renaming the system distribution folder..
> catroots. to reregister the update system files (for example the wups
> and
> wups2. etc etc) just as the MS websitre said to when i was getting the
> cancelling error.
>
> Now I been trying all morning and still can NOT get them to sintall. I
> get
> FAILED ERROR.. with that 80070002 error. Thats when i did the renaming
> of
> the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES first
> in the services section prior to renaming the folders. The folder would
> come back and then it still wouldnt NOT install.
>
> This is totally crazy. :-) I hope someone can help me .
>
> Thank you
>
> L.K.

From: Leona K. on 26 Jan 2010 04:51
Good Morning...

Shenan : Thank you for the response.

In regards to your reply. I should have mentioned that we already have
Superantispyware and Malwarebyes installed. We have been running them for
quite awhile now. And have already update each one them to the latest
reference files.

But I ran them yesterday, upon your request, and strangly enough, one of
them found ONLY 2 cookies. That was all that was found and then deleted.
The other did not find anything. I imagine because the first program deleted
them. :-)

I then ran the Ms malicious malware remover tool and that took along time
as i ran it in the more thorough mode where it did all drive partitions.
That ALSO found nothing.

I then did the MS update RESET as your last request. That performed its
function but all it says was it was completed. I rebooted the pc.. and
tried the updates again this time ONE at a time.. I still get the Error
Code: 0x80070002.

There ARE NO "KBxxxxxxx.log" files in the main windows folder either for
the two updates in question. There are there for the other ones that were
successfully updated a few days back.

There is however, a "WindowsUpdate.log" and the last few lines on that
file, for the present time and date shows this:

"Failure Content Install Installation Failure: Windows failed to install the
following update with error 0x80070002: Security Update for Windows XP
(KB973904)."


I have read that being this is a "SP3" that this could be the basis of the
issues?! But like I mentioned in my first post I DID all the reregistering of
the files.


I am at a total lost now. :-(


PABEAR: If you read my original post. I have done all that, that was
mentioned in those support pages you sent links to. Please understand that
before I ever post a question I DO research on the subject and do everything
I can do before posting.

I noticed that the post you posted is a copy and paste that you post to
everyone else. THAT'S where I read it before, on someone elses post. But
alas, it did NOT help me, hence why i am here asking for help. So what you
posted is just stuff I have already done. I did try to explain that fully in
my original post. I am sorry if i wasnt that infomrative.

For future reference I think I should have mentioned that I am on dial up
and can not do online support. That is why i ask here I STARTED the MS
Update Support Help request, as you requested IN THIS forum.


Sincerely,

L.K.

























"Shenan Stanley" wrote:

> Leona K. wrote:
> > I just tried update my windows XP HOME SP3 system yesterday.
> > There was quite a few of them i installed.. but I noticed when i
> > tried to install the two mention in the subject. I get all sorts
> > of issues. AAt first yesterdasy after downloading it was saying
> > CANCELLED.
> >
> > I have been doing alot of research for this problem all yesterday
> > and tried everything i read.. From renaming the system
> > distribution folder.. catroots. to reregister the update system
> > files (for example the wups and wups2. etc etc) just as the MS
> > websitre said to when i was getting the cancelling error.
> >
> > Now I been trying all morning and still can NOT get them to
> > sintall. I get FAILED ERROR.. with that 80070002 error. Thats
> > when i did the renaming of the folder and rtreied again!.. Yes i
> > stopped the AUTOMATIC UPDATES first in the services section prior
> > to renaming the folders. The folder would come back and then it
> > still wouldnt NOT install.
> >
> > This is totally crazy. :-) I hope someone can help me.
>
> Thanks for the information. Very well put together posting.
>
> Here is what I suggest - and please - do it all and in the order given
> *even* if you know you have done some part of it before.
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/malwareremove/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Reboot and logon as administrative user.
>
> Visit this web page:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done. Close/exit.
>
> Reboot and logon as administrative user.
>
> Now visit http://windowsupdate.microsoft.com/ and do a CUSTOM
> scan and get just a few at a time. Don't do any HARDWARE updates.
>
> Come back and let everyone know.
>
> Beyond that - you can get free help with the two updates.
>
> How to obtain help and support for this security update
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and Canada or by contacting your local Microsoft
> subsidiary. For more information about how to contact your local Microsoft
> subsidiary for support issues with security updates, visit the Microsoft
> International Support Web site:
> http://support.microsoft.com/common/international.aspx?rdpath=4
>
> North American customers can also obtain instant access to unlimited
> no-charge e-mail support or to unlimited individual chat support by visiting
> the following Microsoft Web site:
> http://support.microsoft.com/oas/default.aspx?&prid=7552
>
> Good luck and let everyone know how things turn out (with details - it may
> help others with similar issues even YEARS in the future.)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>
From: Leona K. on 26 Jan 2010 05:26
To personally respond in regards to the workaround for the 923561 issue. I
did not install or perform any previous workaround. There was never an
issue that has ever risen to make one want to do any workaround. All of the
updates are done right on the MS UPDATE website.

But for all intent and purpose, I did what that notice said about the
various lines to enter in the command prompt and that ALSO did NOT work.
After doing that i tried to do the 923561 again and still error.







"PA Bear [MS MVP]" wrote:

> Error message when you use the Windows Update Web site or Microsoft Update
> Web site to install updates: "0x80070002"
> http://support.microsoft.com/kb/956698
>
> How do I reset Windows Update components?:
> http://support.microsoft.com/kb/971058
>
> See the Known Issues section of http://support.microsoft.com/kb/923561
> (April 2009): Any chance you put that workaround in place after reading the
> related Security Advisory (960906)?
>
> The above notwithstanding...
>
> See the "How to obtain help" section of, e.g.,
> http://support.microsoft.com/kb/973904
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> and/or 1-866-234-6020 in the United States and in Canada or by contacting
> your local Microsoft subsidiary. There is no-charge for support calls that
> are associated with security updates. When you call, clearly state that
> your problem is related to a Security Update and cite the update's KB number
> (e.g., KB973904).
>
> Or you can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Consumer Security Support home page includes links for free security update
> support, too
> https://consumersecuritysupport.microsoft.com/
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> Leona K. wrote:
> > I just tried update my windows XP HOME SP3 system yesterday. There was
> > quite a few of them i installed.. but I noticed when i tried to install
> > the
> > two mention in the subject. I get all sorts of issues. AAt first
> > yesterdasy after downloading it was saying CANCELLED.
> >
> > I have been doing alot of research for this problem all yesterday and
> > tried
> > everything i read.. From renaming the system distribution folder..
> > catroots. to reregister the update system files (for example the wups
> > and
> > wups2. etc etc) just as the MS websitre said to when i was getting the
> > cancelling error.
> >
> > Now I been trying all morning and still can NOT get them to sintall. I
> > get
> > FAILED ERROR.. with that 80070002 error. Thats when i did the renaming
> > of
> > the folder and rtreied again!.. Yes i stopped the AUTOMATIC UPDATES first
> > in the services section prior to renaming the folders. The folder would
> > come back and then it still wouldnt NOT install.
> >
> > This is totally crazy. :-) I hope someone can help me .
> >
> > Thank you
> >
> > L.K.
>
> .
>
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