AW6.5 Publish in Vista??????
in [Authorware]
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From: Mike Baker **Adobe Community Expert** on 16 Dec 2008 16:00 I found the post about shktrace.on. You can put a file called shktrace.on in the folder with the web player (at the location of np32asw.dll and awswax.ocx). When the web player runs it'll create a file called ptrace.txt and add statements about the progress. The web player dumps a detailed accounting of files requested from the browser and what the response is as well as a reporting of each chunk of data that comes down. You can use this file to see if it's really stuck or is it waiting for files that it's supposed to find on the server. Since your problem maching is Vista you'll have to make sure there are permission setting to allow the text file to be created and modified during your test. If the MIME setting needs to be created on the server then what you will typically see is a call for the file and nothing more for that file. The server just doesn't respond if the MIME type isn't set. The progress bar is based on total of the sizes of the files in the map (IIRC). It updates based on the sum of all files and the total of all bytes downloaded. It only does two files at a time and the timeout for non-responsive files is a minute (?). All files are automatically re-tried once if they fail. If they fail a second time you get a dialog box that the file is missing or has wrong length. This means it'll be two minutes before you find out that you forgot to put up the file, or didn't set the mime type, or spelled its name wrong, or used an extension that's blocked by your ISP or IT dept, or... HTH, Mike ==================== Mike Baker Adobe Community Expert mike-baker at cox dot net "deuxieme" <webforumsuser(a)macromedia.com> wrote in message news:gi90mb$20o$1(a)forums.macromedia.com... > Thanks Mike for your suggestions. I published a test file to my remote web > site. On selecting the htm file the piece attempted to load. What was > displayed was the piece with the movie controller bar but no movie. In watching > this, I noticed that the progress bar for the movie was only about one third of > the way through when the piece appeared on screen with the controller bar but > no movie. > > I looked for shktrace.on adobe.com but came up with zero results. This also > happened when I restricted the search to authorware. The referernces to trace > in the help pages that come with the authorware program are all to the control > panel features on the menu bar. > > Just to review for you in case you could not see my earlier messages. I have > moved a large number of pieces, originally made in AW5.2, to Aw6.5. The web > pieces, placed on a remote site, run correctly on the machine where I did the > authoring, a T43P running XP. However the pieces that play QT movie files do > not run on my vista machine, a T61. >
From: deuxieme on 16 Dec 2008 20:42 Thanks for your suggestions Mike. I created the file shktrace.on in the folder you indicated and ran the publish command on my test file, which is supposed to play a QT movie called aminac. I cannot understand this ptrace.txt file very well. It seems at one point to refer to Mozilla, which I am not using and which I actually uninstalled and deleted the plugins. I am pasting some of the output of the ptrace.txt file that was created. Maybe your expert eye will see what is going on. There is an error indication, something about a prb file. 9:23:39.51 - SHOCKTRACE BEGIN: 12/16/08 20:15:45 9:23:39.51 - NPP_New 9:23:39.55 - PluginMgr::Init: Notification truly supported? sts = -11 9:23:39.55 - PluginMgr::Init: Notification reported as supported? sts = -11 9:23:39.55 - PluginMgr::Init: Agent = 'Mozilla/2.0 (IE Compatible; AWSWAX Dynamic )', sts = 0 9:23:39.55 - PluginMgr::Init: Version = '2004.0.0.0' 9:23:39.55 - PluginMgr::Init: IsIE = 1 9:23:39.56 - PluginMgr::Init: PluginPath = 'C:\Windows\system32\macromed\authorwa\' 9:23:39.56 - PluginMgr::Init: EmbedStyle = 1, PaletteStyle = 1, Height = 480, Width = 640 9:23:39.56 - NPP_SetWindow: 79069072 9:23:39.56 - PluginMgr::WindowInfo: window = 40bc2 9:23:39.56 - PluginMgr::WindowInfo: hInstance = 6300000 9:23:39.58 - PluginMgr::OnCreate: 9:23:39.58 - NPP_SetWindow: 79069072 9:23:39.58 - PluginMgr::WindowInfo: window = 0 9:23:39.58 - PluginMgr::WindowInfo: hWndPlugin is NULL 9:23:39.59 - NPP_NewStream: url = file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/qttest12142008.aam, end = 0, lastmodified = 0 9:23:39.59 - PluginMgr::StreamOpen: urlName = 'file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publi shed%20Files/Web/qttest12142008.aam', mimeType = 'application/x-authorware-map', totalSize = 0, modDate = 0 stream = 79059736 9:23:39.59 - PluginMgr::StreamOpen DONE: sts = 0 9:23:39.59 - NPP_SetWindow: 79069072 9:23:39.59 - PluginMgr::WindowInfo: window = 40bc2 9:23:39.61 - NPP_Write: url = file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/qttest12142008.aam 9:23:39.61 - PluginMgr::StreamWrite: offset = 0, length = 526 9:23:39.61 - PluginMgr::SetPluginState 1 9:23:39.61 - MapFile::ParseProcess: ver 0 7 9:23:39.61 - MapFile::ParseVersion: newVerMajor = 0, newVerMinor = 7 9:23:39.62 - MapFile::ParseProcess: get . 9:23:39.62 - MapFile::ParseProcess: seg all qtte0000.aas 0 2792 9:23:39.62 - MapFile::ParseProcess: put DOWNLOAD 9:23:39.62 - MapFile::ParseProcess: bin win aminac.mov aminac.mov length=549013 9:23:39.64 - MapFile::ParseContent: arch = 'win', lclName = 'aminac.mov', svrName = 'aminac.mov', options = 'length=549013' 9:23:39.64 - MapFile::ParseProcess: get XTRAS 9:23:39.64 - MapFile::ParseProcess: put XTRAS 9:23:39.64 - MapFile::ParseProcess: bin win32 INETURL.X32 INETURL.X32 recycle,length=73728 9:23:39.65 - MapFile::ParseContent: arch = 'win32', lclName = 'INETURL.X32', svrName = 'INETURL.X32', options = 'recycle,length=73728' 9:23:39.65 - MapFile::ParseProcess: bin win32 MOAFILE2.X32 MOAFILE2.X32 recycle,length=58880 9:23:39.65 - MapFile::ParseContent: arch = 'win32', lclName = 'MOAFILE2.X32', svrName = 'MOAFILE2.X32', options = 'recycle,length=58880' 9:23:39.65 - MapFile::ParseProcess: bin win32 NETFILE.X32 NETFILE.X32 recycle,length=124928 9:23:39.67 - MapFile::ParseContent: arch = 'win32', lclName = 'NETFILE.X32', svrName = 'NETFILE.X32', options = 'recycle,length=124928' 9:23:39.67 - MapFile::ParseProcess: get XTRAS/QUICKTIMEASSET 9:23:39.67 - MapFile::ParseProcess: put XTRAS 9:23:39.67 - MapFile::ParseProcess: bin win32 QTASSET.X32 QTASSET.X32 recycle,length=105984 9:23:39.69 - MapFile::ParseContent: arch = 'win32', lclName = 'QTASSET.X32', svrName = 'QTASSET.X32', options = 'recycle,length=105984' 9:23:39.69 - MapFile::ParseProcess: opt all BypassSecurityDialog=FALSE 9:23:39.69 - MapFile::ParseProcess: opt all UniqueID=33812935 9:23:39.69 - PluginMgr::StreamWrite DONE, sts = 0 9:23:39.70 - NPP_SetWindow: 79069072 9:23:39.70 - PluginMgr::WindowInfo: window = 40bc2 9:23:39.70 - NPP_DestroyStream: url = file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/qttest12142008.aam, reason = 3, instance = 8d00820, instance->pdata = 8d00850, stream = 4b65b18, stream->pdata = 4bd6b30 9:23:39.72 - PluginMgr::StreamClose: START sts = 0, pStreamData = 79522608 9:23:39.72 - PluginMgr::StreamClose: pNetFile = c1e13c0 9:23:39.72 - PluginMgr::StreamClose: about to call net_prof_stream_end, pStreamData->privateData = 2 9:23:39.72 - Storing manifest http://download.macromedia.com/pub/authorware/authorware_player/webplr07/webplr0 7complete.inf for processing 9:23:40.75 - SecurityMgr::SetSecurityMode Mode = 'TRUSTING' 9:23:40.76 - PluginMgr::WriteSavedProbsToServer: STARTED. 9:23:40.78 - PluginMgr::WriteSavedProbsToServer: About to read from .prb file C:\Users\Harry Roy\AppData\Roaming\Macromedia\Authorware Web Player\np32asw\webplr07\session.prb 9:23:40.78 - PluginMgr::WriteSavedProbsToServer: ERROR -- could not open .prb file C:\Users\Harry Roy\AppData\Roaming\Macromedia\Authorware Web Player\np32asw\webplr07\session.prb 9:23:40.78 - PluginMgr::WriteSavedProbsToServer: DONE. sts = -1
From: Mike Baker **Adobe Community Expert** on 16 Dec 2008 21:46 The PRB was a 'probabilities' file. It was used for tracking user action with the Advanced streamer. The download activity was tracked so to the server so the player could then make intelligent guesses about which segments of the file would be needed first. We need to ignore that error and move on to the rest of the file. Mike ==================== Mike Baker Adobe Community Expert mike-baker at cox dot net
From: deuxieme on 16 Dec 2008 22:18 Thanks very much for looking at this. There is a limit of 10,000 characters so I did not include the whole file. There are more errors reported in the file: 9:23:48.91 - PluginMgr::WindowInfo: window = 40bc2 9:23:48.92 - NPP_DestroyStream: url = file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\aminac.mov, reason = 3, instance = 8d00820, instance->pdata = 8d00850, stream = 4bb9c90, stream->pdata = 726a6c0 9:23:48.92 - PluginMgr::StreamClose: START sts = 0, pStreamData = 119973568 9:23:48.92 - PluginMgr::StreamClose: pNetFile = c1e51d0 9:23:48.94 - PluginMgr::StreamClose: about to call net_prof_stream_end, pStreamData->privateData = 6 9:23:48.94 - Storing manifest http://download.macromedia.com/pub/authorware/authorware_player/webplr-1-1/webpl r-1-1complete.inf for processing 9:23:48.94 - MapFile::ParseProcess: deleted ?ZZ?????ZZ? 9:23:48.94 - DISPLAY_ERROR() -- Error reading the Authorware Web Player map file. Invalid file version. file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\aminac.mov 9:23:48.98 - MapFile::ExternalPercentDone = 0, dSize = 4484757 9:23:50.54 - PluginMgr::SetPluginState 5 9:23:50.56 - MapFile::~MapFile: fUrlName = 'file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\aminac.mov' 9:23:50.56 - PluginMgr::StreamClose: about to call PreloadCheck() 9:23:50.56 - PluginMgr::StreamClose: DONE, sts = -1 9:23:50.57 - NPN_GetURL: succeeded 9:23:50.57 - pending = 1 9:23:50.57 - bAllTimedOut = 0 .... 9:24:19.56 - PluginMgr::StreamWrite DONE, sts = 0 9:24:19.56 - NPP_SetWindow: 79069072 9:24:19.56 - PluginMgr::WindowInfo: window = 40bc2 9:24:19.58 - NPP_DestroyStream: url = file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\aminac.mov, reason = 3, instance = 8d00820, instance->pdata = 8d00850, stream = 4bb9c90, stream->pdata = 726a6c0 9:24:19.58 - PluginMgr::StreamClose: START sts = 0, pStreamData = 119973568 9:24:19.58 - PluginMgr::StreamClose: pNetFile = c1e55d0 9:24:19.59 - PluginMgr::StreamClose: about to call net_prof_stream_end, pStreamData->privateData = 8 9:24:19.59 - Storing manifest http://download.macromedia.com/pub/authorware/authorware_player/webplr-1-1/webpl r-1-1complete.inf for processing 9:24:19.59 - MapFile::ParseProcess: deleted ?ZZ?????ZZ?????ZZ????ZZ?????ZZ? 9:24:19.61 - DISPLAY_ERROR() -- Error reading the Authorware Web Player map file. Invalid file version. file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\aminac.mov 9:56:30.73 - NPP_SetWindow: 79069072 9:56:30.74 - PluginMgr::WindowInfo: window = 40bc2 9:56:32.44 - MapFile::~MapFile: fUrlName = 'file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\aminac.mov' 9:56:32.46 - PluginMgr::StreamClose: about to call PreloadCheck() 9:56:32.46 - PluginMgr::StreamClose: DONE, sts = -1 9:56:32.46 - NPN_GetURL: succeeded 9:56:32.47 - MapFile::DownloadAsync DONE 9:56:32.83 - MapFile::ExternalPercentDone = 0, dSize = 4484757 9:56:32.83 - MapFile::StreamTimer 9:56:32.83 - ManifestFile::StreamTimer elapsed time = 1971 9:56:32.83 - MapFile::DownloadAsync STARTED 9:56:32.85 - Ext file timed out elapsedTime=1940 9:56:32.85 - pending = 1 9:56:32.85 - bAllTimedOut = 1 9:56:32.85 - pending && bAllTimedOut 9:56:32.86 - Ext file timed out elapsedTime=1941 9:56:32.86 - DISPLAY_ERROR() -- Error downloading content file. Internal error: Time out. file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/aminac.mov more...
From: deuxieme on 16 Dec 2008 22:20
Here is some more of the trace file. Internal error: Time out. file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/aminac.mov 9:56:33.75 - MapFile::DownloadAsync DONE 9:56:33.85 - MapFile::ExternalPercentDone = 0, dSize = 3935744 9:56:33.85 - MapFile::StreamTimer 9:56:33.85 - ManifestFile::StreamTimer elapsed time = 1972 9:56:33.85 - MapFile::DownloadAsync STARTED 9:56:33.86 - pending = 0 9:56:33.86 - bAllTimedOut = 1 9:56:33.86 - MarkovProbsFile::Close: fBuffer = 0, fDstUrl = '?' 9:56:33.88 - MarkovProbsFile::Close: done. 9:56:33.88 - PluginMgr::MapFileLoaded 9:56:33.88 - PluginMgr::LaunchApp 9:56:33.89 - PluginMgr::LaunchApp: cmdLineBuf = <C:\Users\Harry Roy\AppData\Roaming\Macromedia\Authorware Web Player\np32asw\webplr07\webplr.exe /PARENT 134110> 9:56:33.89 - MapFile::DownloadAsync DONE 9:56:33.89 - PluginMgr::PreloadCheck -- PreloadList is non-empty -- attempt to preload 9:56:33.91 - SegFile::LoadBuffer -- about to call NetFileRequested 9:56:33.91 - MarkovGraph::NetFileRequested: Start. url = file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/qtte0000.aas 9:56:33.91 - shockout_open_url: notifyData = 0, url = file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/qtte0000.aas 9:56:33.93 - NPN_GetURL: urlName = file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/qtte0000.aas 9:56:33.93 - NPP_NewStream: url = file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\qtte0000.aas, end = 79243136, lastmodified = 0 9:56:33.94 - PluginMgr::StreamOpen: urlName = 'file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\qtte0000.aas', mimeType = 'application/x-authorware-seg', totalSize = 79243136, modDate = 0 stream = 5056040 9:56:33.94 - PluginMgr::StreamOpen DONE: sts = 0 9:56:33.94 - NPP_SetWindow: 79069072 9:56:33.96 - PluginMgr::WindowInfo: window = 40bc2 9:56:33.96 - NPP_Write: url = file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\qtte0000.aas 9:56:33.96 - PluginMgr::StreamWrite: offset = 0, length = 2792 9:56:33.97 - PluginMgr::StreamWrite: no privateData -- ignoring 9:56:33.97 - NPP_SetWindow: 79069072 9:56:33.97 - PluginMgr::WindowInfo: window = 40bc2 9:56:33.99 - NPP_DestroyStream: url = file://C:\Program Files\Macromedia\Authorware 6.5\VG AW6.5 Files\Published Files\Web\qtte0000.aas, reason = 3, instance = 8d00820, instance->pdata = 8d00850, stream = 4d2628, stream->pdata = 8d00310 9:56:33.99 - PluginMgr::StreamClose: START sts = 0, pStreamData = 147850000 9:56:33.99 - PluginMgr::StreamClose: no privateData -- ignoring 9:56:34.00 - NPN_GetURL: succeeded 9:56:34.33 - PluginMgr::Open: url = 'file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publi shed%20Files/Web/qttest12142008.aam' 9:56:34.35 - MapFile::Open: urlName = 'file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publi shed%20Files/Web/qttest12142008.aam' 9:56:34.35 - MapFile::DownloadAsync STARTED 9:56:34.36 - pending = 0 9:56:34.36 - bAllTimedOut = 1 9:56:34.36 - fPluginState==PLG_STATE_ERROR 9:56:34.36 - PluginMgr::OpenReturn: sts = 0, hFile = 2 9:56:34.38 - PluginMgr::MapFileLoaded 9:56:34.38 - MapFile::DownloadAsync DONE 9:56:34.38 - PluginMgr::Open DONE: sts = 0 9:56:34.39 - PluginMgr::Seek: hFile = 2, offset = 0, origin = 2 9:56:34.39 - PluginMgr::SeekReturn: sts = 0, position = 2792 9:56:34.39 - PluginMgr::SeekReturn DONE:! status = 0 9:56:34.41 - PluginMgr::Seek DONE: sts = 0 9:56:34.41 - PluginMgr::Seek: hFile = 2, offset = 0, origin = 0 9:56:34.41 - PluginMgr::SeekReturn: sts = 0, position = 0 9:56:34.42 - PluginMgr::SeekReturn DONE:! status = 0 9:56:34.42 - PluginMgr::Seek DONE: sts = 0 9:56:34.42 - PluginMgr::Read: hFile = 2, count = 64 9:56:34.44 - MapFile::Read buf = 3e5003c, count = 64 9:56:34.44 - SegFile::ReadBuffer STARTED offset = 0, length = 64 9:56:34.44 - SegFile::LoadBuffer -- about to call NetFileRequested 9:56:34.46 - MarkovGraph::NetFileRequested: Start. url = file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publis hed%20Files/Web/qtte0000.aas 9:56:34.46 - SegFile::LoadBuffer. requested .aas file currently being downloaded. 9:56:34.46 - SegFile::ReadBuffer partial read NOT FINISHED, sts = 1 9:56:34.46 - MapFile::Read returned sts = 1 9:56:34.47 - PluginMgr::Read DONE: sts = 1 9:56:34.86 - MapFile::ExternalPercentDone = 0, dSize = 3935744 9:56:34.86 - MapFile::StreamTimer 9:56:34.86 - ManifestFile::StreamTimer elapsed time = 1973 9:56:35.88 - MapFile::ExternalPercentDone = 0, dSize = 3935744 9:56:35.88 - MapFile::StreamTimer 9:56:35.88 - ManifestFile::StreamTimer elapsed time = 1974 9:56:36.89 - MapFile::ExternalPercentDone = 0, dSize = 3935744 9:56:36.89 - MapFile::StreamTimer 9:56:36.89 - ManifestFile::StreamTimer elapsed time = 1976 9:56:37.90 - MapFile::ExternalPercentDone = 0, dSize = 3935744 9:56:37.90 - MapFile::StreamTimer 9:56:37.90 - ManifestFile::StreamTimer elapsed time = 1977 9:56:38.92 - MapFile::ExternalPercentDone = 0, dSize = 3935744 9:56:38.92 - MapFile::StreamTimer 9:56:38.92 - ManifestFile::StreamTimer elapsed time = 1978 9:56:39.43 - NPP_Destroy 9:56:39.43 - PluginMgr::ShutdownMarkov STARTED 9:56:39.43 - MapFile::ShutdownMarkov STARTED 9:56:39.45 - MapFile::ShutdownMarkov DONE 9:56:39.45 - MarkovGraph::DeleteGraph started 9:56:39.45 - MarkovGraph::DeleteGraph done. 9:56:39.46 - MarkovProbsFile::Close: fBuffer = 0, fDstUrl = '?' 9:56:39.46 - MarkovProbsFile::Close: done. 9:56:39.46 - PluginMgr::ShutdownMarkov DONE 9:56:39.48 - PluginMgr::~PluginMgr 9:56:39.48 - PluginMgrProc -- got WM_DESTROY. 9:56:39.48 - PluginMgr::OnDestroy: 9:56:39.49 - PluginMgr::SharedMemoryClose: fItcArgsPtr = 65339392 9:56:39.49 - PluginMgr::~PluginMgr -- About to purge download list. 9:56:39.51 - Purging DefaultList 9:56:39.51 - ManifestFile::~ManifestFile: fUrlName = 'http://download.macromedia.com/pub/authorware/authorware_player/webplr07/webplr 07complete.inf' 9:56:39.51 - MapFile::ClearManifestFiles 9:56:39.51 - MapFile::ClearManifestFiles 45 files removed 9:56:39.53 - MapFile::RequestDownloadAsync 9:56:39.53 - Purging DownloadList 9:56:39.53 - Purging StreamList 9:56:39.54 - Purging MapList 9:56:39.54 - MapFile::~MapFile: fUrlName = 'file:///C:/Program%20Files/Macromedia/Authorware%206.5/VG%20AW6.5%20Files/Publi shed%20Files/Web/qttest12142008.aam' 9:56:39.54 - Purging ErrorList 9:56:39.56 - PluginMgr::~PluginMgr -- Finished purging download list. 9:56:39.56 - PluginMgr::~PluginMgr -- DONE 9:56:39.57 - NPP_Shutdown 9:56:39.57 - PluginMgrQuit |