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From: Martin Murray on 3 Jul 2007 09:39
OK, the problem is still hapening. The virtual memory change also made no
difference.

"Elmo" <elmogeek(a)iglou.invalid> wrote in message
news:eeN$fgRvHHA.3588(a)TK2MSFTNGP06.phx.gbl...
> Martin Murray wrote:
>> OK, I've read through those threads. Does not seem like malware from
>> that conversation.
>>
>> My Fujitsu drivers are all up-to-date. No ApUsbPnP text in the registry.
>>
>> My Virtual Memory setting was a custom number for some reason, so I've
>> changed that to automatic. Is there some number I probably should be
>> using?
>>
>> "Elmo" <elmogeek(a)iglou.invalid> wrote in message
>> news:e4NjvrKvHHA.4784(a)TK2MSFTNGP06.phx.gbl...
>>> Elmo wrote:
>>>> Martin Murray wrote:
>>>>> Nothing on the hard drive by that name and no running process by that
>>>>> name right now either.
>>>>>
>>>>> "Elmo" <elmogeek(a)iglou.invalid> wrote in message
>>>>> news:O8jqX1EvHHA.4332(a)TK2MSFTNGP06.phx.gbl...
>>>>>> Martin Murray wrote:
>>>>>>> OK, it is not because the USB ports went to sleep and it is not
>>>>>>> malware as far as I can detect. It is also not because the LAN went
>>>>>>> to sleep, 'cause I turned that feature off also. Additionally, I
>>>>>>> reinstalled the ATI video drivers.
>>>>>>>
>>>>>>> The problem still occurs. What the heck is ApUsbPnp???
>>>>>>>
>>>>>>> "Elmo" <elmogeek(a)iglou.invalid> wrote in message
>>>>>>> news:eh9qOn2uHHA.3660(a)TK2MSFTNGP06.phx.gbl...
>>>>>>>> Martin Murray wrote:
>>>>>>>>> Actually, it MAY be the problem with a device being shutdown to
>>>>>>>>> save power, even though the laptop is on wall-juice. I have
>>>>>>>>> disabled that feature in Device Manager as you recommended, and
>>>>>>>>> we'll have to wait to see.
>>>>>>>>>
>>>>>>>>> I connected a USB hard drive at one point and the system did not
>>>>>>>>> see it until I rebooted, indicating the post may have been asleep.
>>>>>>>>>
>>>>>>>>> Where do I find an online malware scanner?
>>>>>>>>>
>>>>>>>>> "Elmo" <elmogeek(a)iglou.invalid> wrote in message
>>>>>>>>> news:O9FnU8puHHA.1168(a)TK2MSFTNGP02.phx.gbl...
>>>>>>>>>> Martin Murray wrote:
>>>>>>>>>>> AdAware 2007 did not find anything suspicious in the system and
>>>>>>>>>>> I have been VERY careful besides. I don't tthink it is a trojan
>>>>>>>>>>> horse.
>>>>>>>>>>>
>>>>>>>>>>> "Elmo" <elmogeek(a)iglou.invalid> wrote in message
>>>>>>>>>>> news:OiCGb9cuHHA.4476(a)TK2MSFTNGP03.phx.gbl...
>>>>>>>>>>>> Martin Murray wrote:
>>>>>>>>>>>>> OK, I did a clean install of Windows XP on my Fujitsu N6010.
>>>>>>>>>>>>> I installed all the device drivers from Fujitsu and have done
>>>>>>>>>>>>> every Windows Update. None of the devices appear to have
>>>>>>>>>>>>> complaints.
>>>>>>>>>>>>>
>>>>>>>>>>>>> There is a USB mouse attached to the laptop, but both the
>>>>>>>>>>>>> mouse and the internal touchpad are enabled and working.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Periodically, and I think this only occurs after the system
>>>>>>>>>>>>> has been on a while (and maybe only after the screen blanks
>>>>>>>>>>>>> after inactivity), things begin to go wrong.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Graphics begin to get flaky sometimes, the LAN stops working
>>>>>>>>>>>>> sometimes, or maybe the Start button brings up a garbled list
>>>>>>>>>>>>> of options, but there is a problem. When I press
>>>>>>>>>>>>> control-alt-delete to bring up TaskManager, I get an error.
>>>>>>>>>>>>> If I try to Shutdown from the Start Menu, I am told I don't
>>>>>>>>>>>>> have permission to shut it down. But I can press
>>>>>>>>>>>>> control-alt-delete and to Shutdown from that menu and then I
>>>>>>>>>>>>> get a Program Not Responding window referencing "ApUsbPnP".
>>>>>>>>>>>>> So, I'm guessing that is at the core of the problem. I have no
>>>>>>>>>>>>> idea what the heck that is!
>>>>>>>>>>>>>
>>>>>>>>>>>>> Any help will be appreciated. Thanks in advance.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Martin Murray
>>>>>>>>>>>> The few articles I found on "ApUsbPnP" suggest you have a
>>>>>>>>>>>> trojan horse.
>>>>>>>>>>>>
>>>>>>>>>>>> In general, any device that stops working after hibernation
>>>>>>>>>>>> might need this:
>>>>>>>>>>>>
>>>>>>>>>>>> Open Device Manager, open the properties on the device, or each
>>>>>>>>>>>> of your USB ports, click the Power tab, and deselect "Allow the
>>>>>>>>>>>> computer to turn off this device to save power".
>>>>>>>>>> OK.. But I also suggested a fix for loss of some device usage
>>>>>>>>>> after hibernation.
>>>>>>>>>>
>>>>>>>>>> Oh, and there's this.. Adaware won't catch everything. Nor will
>>>>>>>>>> Spybot, or any other software. A Trojan horse, in particular, is
>>>>>>>>>> seldom caught by anti-spyware software; it's usually caught by
>>>>>>>>>> antivirus software. But it's just as usual that, if you are
>>>>>>>>>> infested, the infestation disabled your av software, and runs a
>>>>>>>>>> fictitious, or incomplete scan so you think you're not infected.
>>>>>>>>>> You might want to do an online scan just as a precaution. I hate
>>>>>>>>>> to keep harping on the malware "solution" though.. here's the few
>>>>>>>>>> posts I've found on that file:
>>>>>>>>>>
>>>>>>>>>> http://groups.google.com/groups/search?q=ApUsbPnp&qt_s=Search+Groups
>>>>>>>>>> http://www.google.com/search?tab=gw&q=ApUsbPnp (52 posts, not the
>>>>>>>>>> 120+ suggested. Most are in foreign languages.)
>>>>>>>>>>
>>>>>>>>>> Serato Scratch (Just one of those threads.)
>>>>>>>>>> http://www.techsupportforum.com/microsoft-support/windows-xp-support/91094-what-apusbpnp-program.html
>>>>>>>> Try one of these free online virus scans:
>>>>>>>>
>>>>>>>> This one has a choice of a Quick or a Complete check. Use the
>>>>>>>> Complete check.
>>>>>>>> http://www.pcpitstop.com/
>>>>>>>>
>>>>>>>> Symantec
>>>>>>>> http://security.symantec.com/default.asp?productid=ssr&langid=ie&venid=sym
>>>>>>>>
>>>>>>>> <url:http://security2.norton.com/us/home.asp?j=1&venid=sym&langid=us&plfid=20&pkj=IHBEXIBVEMBQAUWZKTK>
>>>>>>>> then click the Security check link.
>>>>>>>>
>>>>>>>> http://housecall.antivirus.com/ free online virus scan
>>>>>>>>
>>>>>>>> http://www.ewido.net/en/
>>>>>> You might do a search for it on the hd. If found, right-click, click
>>>>>> Properties and see if it has any information on the author, etc.
>>>>>> What folder is it found in? That could be a clue..
>>>> Click Start, Run, type REGEDIT, click OK. Press the Home key, press
>>>> F3, type the name of the file into the search pane. Click "Find Next",
>>>> and see if there's a reference to the file there. Please report back
>>>> if you find anything on it.
>>>>
>>>> BTW, this thread also mentions a Fujitsu laptop. It could be one of
>>>> the drivers for that manufacturer's devices. In that case, you might
>>>> try their support. Also look for updates from Fujitsu.
>>>>
>>>> http://support.fujitsupc.com/CS/Portal/support.do?srch=FAQ
>>> Whoops! Forgot the thread link:
>>>
>>> http://forums.mozillazine.org/viewtopic.php?t=102651&sid=394de95298320eb8f51d065d8c8f96e2
>
> No, let Windows handle it.
>
> --
> Joe =o)


From: Elmo on 3 Jul 2007 17:12
Martin Murray wrote:
> OK, the problem is still happening. The virtual memory change also made no
> difference.
> Martin Murray wrote:
>> OK, I did a clean install of Windows XP on my Fujitsu N6010.
>> I installed all the device drivers from Fujitsu and have done
>> every Windows Update. None of the devices appear to have
>> complaints.


Why did you reinstall? Were there problems beforehand?

>> There is a USB mouse attached to the laptop, but both the
>> mouse and the internal touchpad are enabled and working.
>>
>> Periodically, and I think this only occurs after the system
>> has been on a while (and maybe only after the screen blanks
>> after inactivity), things begin to go wrong.
>>
>> Graphics begin to get flaky sometimes, the LAN stops working
>> sometimes, or maybe the Start button brings up a garbled list
>> of options, but there is a problem. When I press
>> control-alt-delete to bring up TaskManager, I get an error.

What error message?

>> If I try to Shutdown from the Start Menu, I am told I don't
>> have permission to shut it down. But I can press
>> control-alt-delete and to Shutdown from that menu and then I
>> get a Program Not Responding window referencing "ApUsbPnP".
>> So, I'm guessing that is at the core of the problem. I have no
>> idea what the heck that is!
>>
>> Any help will be appreciated. Thanks in advance.
>>
>> Martin Murray

Graphics problems could be caused by the ps, the graphics card, or
the motherboard.

The hd could be the problem; that could cause fonts to be corrupted.

--
Joe =o)
From: Rock on 3 Jul 2007 17:34
"Martin Murray" <email(a)martinmurray.com> wrote
> OK, I did a clean install of Windows XP on my Fujitsu N6010. I installed
> all the device drivers from Fujitsu and have done every Windows Update.
> None of the devices appear to have complaints.
>
> There is a USB mouse attached to the laptop, but both the mouse and the
> internal touchpad are enabled and working.
>
> Periodically, and I think this only occurs after the system has been on a
> while (and maybe only after the screen blanks after inactivity), things
> begin to go wrong.
>
> Graphics begin to get flaky sometimes, the LAN stops working sometimes, or
> maybe the Start button brings up a garbled list of options, but there is a
> problem. When I press control-alt-delete to bring up TaskManager, I get
> an error. If I try to Shutdown from the Start Menu, I am told I don't
> have permission to shut it down. But I can press control-alt-delete and
> to Shutdown from that menu and then I get a Program Not Responding window
> referencing "ApUsbPnP". So, I'm guessing that is at the core of the
> problem. I have no idea what the heck that is!
>
> Any help will be appreciated. Thanks in advance.

I haven't reviewed the whole thread so if this is a duplicate my apology.

What happens in safe mode? If you start in safe mode and then immediately
logoff does the error occur?

In normal mode if you start the computer, login and immediately logout
without running any programs does the problem occur?

If it doesn't happen in safe mode but happens in normal mode upon a
login/logout, do some clean boot troubleshooting:

Clean Boot Troubleshooting

How to Troubleshoot By Using the Msconfig Utility in Windows XP
http://support.microsoft.com/?id=310560

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/?id=316434

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

Other questions to consider. What happens is you create a new admin level
account? Still occur? A new limited user account - still occur?

--
Rock [MS-MVP User/Shell]

From: Martin Murray on 12 Jul 2007 15:05
Turns out the issue was heat related. Thanks for your help!

"Elmo" <elmogeek(a)iglou.invalid> wrote in message
news:%23Y3jNbbvHHA.4736(a)TK2MSFTNGP05.phx.gbl...
> Martin Murray wrote:
>> OK, the problem is still happening. The virtual memory change also made
>> no difference.
>> Martin Murray wrote:
>>> OK, I did a clean install of Windows XP on my Fujitsu N6010. I installed
>>> all the device drivers from Fujitsu and have done every Windows Update.
>>> None of the devices appear to have complaints.
>
>
> Why did you reinstall? Were there problems beforehand?
>
>>> There is a USB mouse attached to the laptop, but both the mouse and the
>>> internal touchpad are enabled and working.
>>>
>>> Periodically, and I think this only occurs after the system has been on
>>> a while (and maybe only after the screen blanks after inactivity),
>>> things begin to go wrong.
>>>
>>> Graphics begin to get flaky sometimes, the LAN stops working sometimes,
>>> or maybe the Start button brings up a garbled list of options, but there
>>> is a problem. When I press control-alt-delete to bring up TaskManager,
>>> I get an error.
>
> What error message?
>
>>> If I try to Shutdown from the Start Menu, I am told I don't have
>>> permission to shut it down. But I can press control-alt-delete and to
>>> Shutdown from that menu and then I get a Program Not Responding window
>>> referencing "ApUsbPnP". So, I'm guessing that is at the core of the
>>> problem. I have no idea what the heck that is!
>>>
>>> Any help will be appreciated. Thanks in advance.
>>>
>>> Martin Murray
>
> Graphics problems could be caused by the ps, the graphics card, or the
> motherboard.
>
> The hd could be the problem; that could cause fonts to be corrupted.
>
> --
> Joe =o)


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