Apple Tech Support?
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From: Jaimie Vandenbergh on 24 Feb 2010 05:41 On Wed, 24 Feb 2010 09:13:22 +0000, me32(a)privacy.net (R) wrote: >Sometimes it's better to write, though. In this case there are a lot of >technical details involved. Getting those details across to someone >on the phone could be tricky. Copy'n'paste of error logs works really badly over voice. Cheers - Jaimie -- There's no limit to the amount of work someone can do, provided it's not the work they're supposed to be doing.
From: zoara on 24 Feb 2010 09:28 R <me32(a)privacy.net> wrote: > Sometimes it's better to write, though. In this case there are a lot > of > technical details involved. Getting those details across to someone > on the phone could be tricky. In my experience, once you have someone "assigned" to your case, they are happy to exchange information by email. It will be that person's direct email address rather than a generic "tech support" address. -z- -- email: nettid1 at fastmail dot fm
From: R on 24 Feb 2010 10:11 zoara <me18(a)privacy.net> wrote: > In my experience, once you have someone "assigned" to your case, they > are happy to exchange information by email. It will be that person's > direct email address rather than a generic "tech support" address. Could be worth a call in that case, thanks.
From: Rowland McDonnell on 24 Feb 2010 14:30 R <me32(a)privacy.net> wrote: > Rowland McDonnell <real-address-in-sig(a)flur.bltigibbet.invalid> wrote: > > > Erm, nope. Email's a *very* 1970s thing in any case. > > Email has been around awhile, but not many companies were providing > email tech support in the 1970s. Only those that worked with those who used email - computer firms, that would have been... > > They don't do email support because it's too expensive to handle the > > volume of email they'd get. > > > > > > It's cheaper to do it by telephone or `go to the Apple store'. > > That is exactly how things were done in the 1970s. There were no `Apple stores' in the 1970s, and having tried telephoning Apple in the pre Mac 1980s, I seriously doubt that you'd've got much help from 'em that way in the 1970s. > > Honest - the volume of support requests is so much smaller, y'see. > > You mean it's too difficult to get support, so people don't bother? <puzzled> No, that's a stupid idea. > > And it works better, not using email, they think. > > Yes, that's possible. And I'm sure many people are happy with that. Apple - i.e., The Steve - is happy with it. No other opinion gets a look in. > Sometimes it's better to write, though. In this case there are a lot of > technical details involved. Getting those details across to someone > on the phone could be tricky. I agree with all that. But I'm explaining what I think is Apple's point of view. Rowland. -- Remove the animal for email address: rowland.mcdonnell(a)dog.physics.org Sorry - the spam got to me http://www.mag-uk.org http://www.bmf.co.uk UK biker? Join MAG and the BMF and stop the Eurocrats banning biking
From: R on 25 Feb 2010 04:56
Jaimie Vandenbergh <jaimie(a)sometimes.sessile.org> wrote: > On Wed, 24 Feb 2010 09:13:22 +0000, me32(a)privacy.net (R) wrote: > > >Sometimes it's better to write, though. In this case there are a lot of > >technical details involved. Getting those details across to someone > >on the phone could be tricky. > > Copy'n'paste of error logs works really badly over voice. Hehe. |