Apple Tech Support?
in [UK Mac]
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From: R on 22 Feb 2010 04:59 Do Apple do OS X tech support via email? There's nothing listed here: http://www.apple.com/uk/support/contact/ Thanks.
From: Woody on 22 Feb 2010 08:25 R <me32(a)privacy.net> wrote: > Do Apple do OS X tech support via email? > > There's nothing listed here: > > http://www.apple.com/uk/support/contact/ I don't think they ever did, no. They do telephone support for a while after purchase or with AppleCare, or you can go to the store -- Woody
From: R on 22 Feb 2010 09:14 Woody <usenet(a)alienrat.co.uk> wrote: > R <me32(a)privacy.net> wrote: > > Do Apple do OS X tech support via email? > > > > There's nothing listed here: > > > > http://www.apple.com/uk/support/contact/ > > I don't think they ever did, no. Bit 1970s or what? :) > They do telephone support for a while > after purchase or with AppleCare, or you can go to the store Ok, thanks. I've filed it as a bug. I'm not completely sure it is a bug, but it's looking that way. Cheers.
From: Rowland McDonnell on 23 Feb 2010 11:39 R <me32(a)privacy.net> wrote: > Woody <usenet(a)alienrat.co.uk> wrote: > > > R <me32(a)privacy.net> wrote: > > > Do Apple do OS X tech support via email? > > > > > > There's nothing listed here: > > > > > > http://www.apple.com/uk/support/contact/ > > > > I don't think they ever did, no. > > Bit 1970s or what? :) Erm, nope. Email's a *very* 1970s thing in any case. They don't do email support because it's too expensive to handle the volume of email they'd get. It's cheaper to do it by telephone or `go to the Apple store'. Honest - the volume of support requests is so much smaller, y'see. And it works better, not using email, they think. [snip] Rowland. -- Remove the animal for email address: rowland.mcdonnell(a)dog.physics.org Sorry - the spam got to me http://www.mag-uk.org http://www.bmf.co.uk UK biker? Join MAG and the BMF and stop the Eurocrats banning biking
From: R on 24 Feb 2010 04:13
Rowland McDonnell <real-address-in-sig(a)flur.bltigibbet.invalid> wrote: > Erm, nope. Email's a *very* 1970s thing in any case. Email has been around awhile, but not many companies were providing email tech support in the 1970s. > They don't do email support because it's too expensive to handle the > volume of email they'd get. > > > It's cheaper to do it by telephone or `go to the Apple store'. That is exactly how things were done in the 1970s. > Honest - the volume of support requests is so much smaller, y'see. You mean it's too difficult to get support, so people don't bother? > And it works better, not using email, they think. Yes, that's possible. And I'm sure many people are happy with that. Sometimes it's better to write, though. In this case there are a lot of technical details involved. Getting those details across to someone on the phone could be tricky. |