Prev: Authorware map file error
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From: Mike Baker **Adobe Community Expert** on 16 Nov 2007 09:16
I'm guessing the 'Error loading' message you get is the one that appears
along with the red progress bar. If this is the case then the player is
already installed since the player is what displays that progress bar. The
problem would be in the content. There is a way to trace the activity of the
player.

http://groups.google.com/group/macromedia.authorware/browse_thread/thread/5d
63976a189034b6/9575067433516a8f?lnk=st&q=#9575067433516a8f

If that link doesn't work then search newsgroups for 'shktrace' and find the
one with the instructions on tracing. The resulting text file will have info
on what it's trying to download and possibly more info on the error.

HTH,
Mike
====================
Mike Baker
Adobe Community Expert
mike-baker(a)cox.net


From: Erik **AdobeCommunityExpert** on 16 Nov 2007 09:40
To add, if this 'Error Loading' message appears in Firefox the first
time you're trying to access the training, load the training in IE first
so you can confirm the security dialog. For some reason, Firefox blocks
the security dialog so easiest workaround is to trust the piece (confirm
the security dialog) with IE, then you can use FF for that content from
there on.
Erik

Mike Baker **Adobe Community Expert** wrote:
> I'm guessing the 'Error loading' message you get is the one that appears
> along with the red progress bar.
>

--
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.adobe.com/communities/experts/
------------------------------------------------------------------------
http://www.awaretips.net - samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/group/macromedia.authorware
From: JackieMarsh on 19 Nov 2007 07:29
Hi
many thanks for this information. I am using Internet Explorer and have
followed your instructions re the creation of a text file. I could not get
the text file to creat when logged on as a student, I suspect because they do
not have permissions set to write to the hard drive. I was able to get the
following by logging on as an administrator on the Domain when Authorware stuck
at the 'Parsing Map' message. I know that the errors are different but thought
that this might give us an idea of the what the problem is.

3:16:11.82 - SHOCKTRACE BEGIN: 11/19/07 11:24:07
3:16:11.82 - NPP_New
3:16:11.85 - CreateDirectory returned false, GetLastError=3
3:16:11.85 - CreateDirectory returned false, GetLastError=3
3:16:11.87 - CreateDirectory returned false, GetLastError=3
3:16:11.87 - CreateDirectory returned false, GetLastError=3
3:16:11.89 - CreateDirectory returned false, GetLastError=3
3:16:11.89 - CreateDirectory returned false, GetLastError=3
3:16:11.90 - PluginMgr::MigratePlayers Processing 31 files
3:16:11.93 - CreateDirectory returned false, GetLastError=3
3:16:11.95 - CreateDirectory returned false, GetLastError=3
3:16:11.95 - CreateDirectory returned false, GetLastError=3
3:16:11.96 - CreateDirectory returned false, GetLastError=3
3:16:11.96 - CreateDirectory returned false, GetLastError=3
3:16:11.98 - CreateDirectory returned false, GetLastError=3
3:16:11.98 - CreateDirectory returned false, GetLastError=3
3:16:12.00 - PluginMgr::Migrate will migrate
3:16:12.00 - From C:\WINDOWS\system32\macromed\authorwa\NP32ASW\AW40\
3:16:12.01 - To \\cse2k301\SUPERVISOR\Application Data\Macromedia\Authorware
Web Player\np32asw\webplr04\
3:16:12.01 - PluginMgr::MigrateFolderRecursive Copying folder
3:16:12.03 - from C:\WINDOWS\system32\macromed\authorwa\NP32ASW\AW40\ to
\\cse2k301\SUPERVISOR\Application Data\Macromedia\Authorware Web
Player\np32asw\webplr04\
3:16:12.04 - CreateDirectory returned false, GetLastError=3
3:16:12.06 - CreateDirectory returned false, GetLastError=3
3:16:12.06 - CreateDirectory returned false, GetLastError=3
3:16:12.07 - CreateDirectory returned false, GetLastError=3
3:16:12.07 - CreateDirectory returned false, GetLastError=3
3:16:12.09 - CreateDirectory returned false, GetLastError=3
3:16:12.10 - CreateDirectory returned false, GetLastError=3
3:16:12.12 - CreateDirectory returned false, GetLastError=3
3:16:12.14 - CopyFile failed during migration. GetLastError reports 3
3:16:12.23 - CopyFile failed during migration. GetLastError reports 3
3:16:12.23 - CopyFile failed during migration. GetLastError reports 3
3:16:12.25 - PluginMgr::MigrateFolderRecursive Copying folder
3:16:12.25 - from C:\WINDOWS\system32\macromed\authorwa\NP32ASW\AW40\XTRAS\ to
\\cse2k301\SUPERVISOR\Application Data\Macromedia\Authorware Web
Player\np32asw\webplr04\XTRAS\
3:16:12.26 - CreateDirectory returned false, GetLastError=3
3:16:12.26 - CreateDirectory returned false, GetLastError=3
3:16:12.28 - CreateDirectory returned false, GetLastError=3
3:16:12.29 - CreateDirectory returned false, GetLastError=3
3:16:12.31 - CreateDirectory returned false, GetLastError=3
3:16:12.32 - CreateDirectory returned false, GetLastError=3
3:16:12.32 - CreateDirectory returned false, GetLastError=3
3:16:12.34 - CreateDirectory returned false, GetLastError=3
3:16:12.34 - CreateDirectory returned false, GetLastError=3
3:16:12.35 - CopyFile failed during migration. GetLastError reports 3
3:16:12.35 - CopyFile failed during migration. GetLastError reports 3
3:16:12.37 - CopyFile failed during migration. GetLastError reports 3
3:16:12.39 - CopyFile failed during migration. GetLastError reports 3
3:16:12.39 - CopyFile failed during migration. GetLastError reports 3
3:16:12.40 - CopyFile failed during migration. GetLastError reports 3
3:16:12.42 - CopyFile failed during migration. GetLastError reports 3
3:16:12.42 - CopyFile failed during migration. GetLastError reports 3
3:16:12.43 - CopyFile failed during migration. GetLastError reports 3
3:16:12.43 - CopyFile failed during migration. GetLastError reports 3
3:16:12.45 - CopyFile failed during migration. GetLastError reports 3
3:16:12.45 - CopyFile failed during migration. GetLastError reports 3
3:16:12.46 - CopyFile failed during migration. GetLastError reports 3
3:16:12.48 - CopyFile failed during migration. GetLastError reports 3
3:16:12.48 - CopyFile failed during migration. GetLastError reports 3
3:16:12.50 - CopyFile failed during migration. GetLastError reports 3
3:16:12.53 - CopyFile failed during migration. GetLastError reports 3
3:16:12.53 - CopyFile failed during migration. GetLastError reports 3
3:16:12.54 - CopyFile failed during migration. GetLastError reports 3
3:16:12.54 - CopyFile failed during migration. GetLastError reports 3
3:16:12.56 - Migration check ..
3:16:12.56 - Migration check NP32ASW
3:16:12.57 - Migration check ..
3:16:12.57 - Migration check AW40
3:16:12.59 - Migration check AW50
3:16:12.59 - Migration check AW60
3:16:12.60 - Migration check AW65
3:16:12.60 - Migration check AW70
3:16:12.62 - Migration check XTRAS
3:16:12.62 - PluginMgr::MigrateFolderRecursive Copying folder
3:16:12.64 - from C:\WINDOWS\system32\macromed\authorwa\np32asw\XTRAS\ to
\\cse2k301\SUPERVISOR\Application Data\Macromedia\Authorware Web
Player\np32asw\XTRAS\
3:16:12.64 - CreateDirectory returned false, GetLastError=3
3:16:12.65 - CreateDirectory returned false, GetLastError=3
3:16:12.65 - CreateDirectory returned false, GetLastError=3
3:16:12.67 - CreateDirectory returned false, GetLastError=3
3:16:12.67 - CreateDirectory returned false, GetLastError=3
3:16:12.68 - CreateDirectory returned false, GetLastError=3
3:16:12.68 - CreateDirectory returned false, GetLastError=3
3:16:12.70 - CreateDirectory returned false, GetLastError=3
3:16:12.70 - CopyFile failed during migration. GetLastError reports 3
3:16:12.73 - PluginMgr::Init: Notification truly supported? sts = -11
3:16:12.75 - PluginMgr::Init: Notification reported as supported? sts = -11
3:16:12.75 - PluginMgr::Init: Agent = 'Mozilla/2.0 (IE Compatible; AWSWAX
Dynamic )', sts = 0
3:16:12.76 - PluginMgr::Init: Version = '2004.0.0.0'
3:16:12.76 - PluginMgr::Init: IsIE = 1
3:16:12.78 - PluginMgr::Init: PluginPath =
'C:\WINDOWS\system32\macromed\authorwa\'
3:16:12.78 - PluginMgr::Init: EmbedStyle = 0, PaletteStyle = 1, Height = 320,
Width = 512
3:16:12.78 - NPP_SetWindow: 52266696
3:16:12.79 - PluginMgr::WindowInfo: window = a0518
3:16:12.81 - PluginMgr::WindowInfo: hInstance = 3920000
3:16:12.81 - PluginMgr::OnCreate:
3:16:13.12 - NPP_SetWindow: 52266696
3:16:13.12 - PluginMgr::WindowInfo: window = 0
3:16:13.14 - PluginMgr::WindowInfo: hWndPlugin is NULL
3:16:13.14 - NPP_NewStream: url =
http://www.sulc.org/learndirect/technical/awtest/cabload.aam, end = 839,
lastmodified = 1039726060
3:16:13.15 - PluginMgr::StreamOpen: urlName =
'http://www.sulc.org/learndirect/technical/awtest/cabload.aam', mimeType =
'application/x-authorware-map', totalSize = 839, modDate = 1039726060 stream =
53539088
3:16:13.15 - PluginMgr::StreamOpen DONE: sts = 0
3:16:13.17 - NPP_SetWindow: 52266696
3:16:13.17 - PluginMgr::WindowInfo: window = a0518
3:16:13.18 - NPP_Write: url =
http://www.sulc.org/learndirect/technical/awtest/cabload.aam
3:16:13.20 - PluginMgr::StreamWrite: offset = 0, length = 839
3:16:13.20 - PluginMgr::SetPluginState 1
3:16:13.21 - MapFile::ParseProcess: ver 0 5
3:16:13.21 - CreateDirectory returned false, GetLastError=3
3:16:13.23 - CreateDirectory returned false, GetLastError=3
3:16:13.23 - CreateDirectory returned false, GetLastError=3
3:16:13.25 - CreateDirectory returned false, GetLastError=3
3:16:13.25 - CreateDirectory returned false, GetLastError=3
3:16:13.26 - CreateDirectory returned false, GetLastError=3
3:16:13.28 - CreateDirectory returned false, GetLastError=3
3:16:13.28 - CreateDirectory returned false, GetLastError=3
3:16:13.29 - MapFile::ParseVersion: newVerMajor = 0, newVerMinor = 5
3:16:13.29 - MapFile::ParseProcess: get .
3:16:13.31 - MapFile::ParseProcess: put DOWNLOAD
3:16:13.31 - MapFile::ParseProcess: seg all cabl0000.aas 0 3575
3:16:13.32 - MapFile::ParseProcess: put XTRAS
3:16:13.32 - MapFile::ParseProcess: bin win32 a3sread.x32 a3sread.x32 recycle
3:16:13.34 - MapFile::ParseContent: arch = 'win32', lclName = 'a3sread.x32',
svrName = 'a3sread.x32', options = 'recycle'
3:16:13.34 - CreateDirectory returned false, GetLastError=3
3:16:13.35 - CreateDirectory returned false, GetLastError=3
3:16:13.37 - CreateDirectory returned false, GetLastError=3
3:16:13.37 - CreateDirectory returned false, GetLastError=3
3:16:13.39 - CreateDirectory returned false, GetLastError=3
3:16:13.39 - CreateDirectory returned false, GetLastError=3
3:16:13.40 - CreateDirectory returned false, GetLastError=3
3:16:13.42 - CreateDirectory returned false, GetLastError=3
3:16:13.42 - MapFile::~MapFile: fUrlName =
'http://www.sulc.org/learndirect/technical/awtest/cabload.aam'
3:16:13.43 - PluginMgr::StreamWrite DONE, sts = -1
3:16:13.43 - NPP_SetWindow: 52266696
3:16:13.45 - PluginMgr::WindowInfo: window = a0518
3:16:13.45 - NPP_DestroyStream: url =
http://www.sulc.org/learndirect/technical/awtest/cabload.aam, reason = 3,
instance = 1b39d8, instance->pdata = 179900, stream = 330f110, stream->pdata =
1b3a78
3:16:13.46 - PluginMgr::StreamClose: START sts = 0, pStreamData = 1784440
3:16:13.46 - PluginMgr::StreamClose: no privateData -- ignoring

Any help will be gratefully received

Thanks

Jackie

From: Mike Baker **Adobe Community Expert** on 19 Nov 2007 08:28
It looks like the plugin doesn't have permission to create the folders
necessary to put player files in their default location. The default
behavior is to put the player in the user's profile folder "Application
Data\Macromedia\Authorware Web Player\np32asw\..." You can create this
folder yourself and then grant permission to create and modify files &
folders within, or you could customize the player using registry settings to
put the player in a different location. To do this create registry keys
called HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\Authorware\WebPlayer\IniPath
and HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\Authorware\WebPlayer\PlayerPath.
Put in the location where you want the player and ini file to be placed.
Make sure that permissions for this location is granted for all users.

HTH,
Mike
====================
Mike Baker
Adobe Community Expert
mike-baker(a)cox.net



From: JackieMarsh on 19 Nov 2007 12:13
It turned out that I had two problems which I have now resolved with your help.
I found that Authorware was unsuccessfully trying to install itself in the
'users' network Application Data so I copied the folder and files into there
and amended permissions as appropriate. This then brought up an error message
because we have a GPO to prevent 'exe' files being launched from the network.
(To stop students downloading and running inappropriate programs). We tweaked
this and Authorware runs ok now. We might make the registry entry changes to
force it to run from the local hard drive but at least we know what we are
dealing with, that you very much for your help.
Jackie

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