CLView can't display help
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From: Laura Finn - Fly By Night on 26 Jun 2008 10:17 Thanks comaxauto - rather than uninstalling the whole program, I was able to fix the problem by uninstalling all subcategories of Office 2007 (add/remove programs) so all I had was the bare bones for Word, access, excel & outlook. I then tested the help files for each program & they worked fine, so I went back in and reinstalled everything I needed, but as comaxauto suggested nothing was left as 'install on first use'. So far all works as normal again. -- Laura S Finn Fly By Night, Inc www.flybynightinc.org "comaxauto" wrote: > I was receiving the exact same error messages in Word 2007 and Outlook 2007, > but strangely help worked fine in Excel 2007. > > I tried the diagnostics (which found no problems), performed a repair (which > didn't fix the problem), and installed the Windows Installer CleanUp Utility > (but didn't use it to actually remove anything.) > > Eventually, I think I managed to figure out what was causing the problem in > my case. When I performed the original installation, I chose "Custom" and > then selected "Installed on First Use" for the entire installation. My guess > is that this "Installed on First Use" option was causing issues with the Word > and Outlook help feature. > > To fix this problem, I uninstalled Office 2007 (by going to "Add/Remove > Programs" and clicking the "Remove" button for Office 2007). Once the > uninstallation was complete, I double-checked my hard drive to make sure no > easily visible files were left behind. In particular I looked for "\MSOCache" > and "\Program Files\Microsoft Office", which in my case had both been > successfully removed. After a reboot, I reinstalled Office 2007. This time I > chose "Custom" and then selected "Run all from My Computer" for the entire > installation. Once the reinstallation was complete, I opened Word and > Outlook, and the help was working properly. > > > "JTC" wrote: > > > When I try to access help in Word 2007 I get these error messages: > > > > The setup controller has encountered a problem during install. Please > > review the log files for further information on the error. > > > > CLView can't display Help. > > CLView cannot install the necessary files due to Windows Installer error 33. > > The process cannot access the file because another process has locked a > > portion of the file. > > > > The help button works in all my other Office 2007 applications. > > > > I have run Diagnostics. I have run repair. I also uninstalled Word and > > reinstalled it and I still get the error messsage. > > > > Can someone help with this problem?
From: dwalkerRR on 17 Jul 2008 14:36
Thanks! This did the trick for us too. Although, I had to fully uninstall Outlook and reinstall. Dan "Laura Finn - Fly By Night" wrote: > Thanks comaxauto - rather than uninstalling the whole program, I was able to > fix the problem by uninstalling all subcategories of Office 2007 (add/remove > programs) so all I had was the bare bones for Word, access, excel & outlook. > I then tested the help files for each program & they worked fine, so I went > back in and reinstalled everything I needed, but as comaxauto suggested > nothing was left as 'install on first use'. So far all works as normal > again. > -- > Laura S Finn > Fly By Night, Inc > www.flybynightinc.org > > > "comaxauto" wrote: > > > I was receiving the exact same error messages in Word 2007 and Outlook 2007, > > but strangely help worked fine in Excel 2007. > > > > I tried the diagnostics (which found no problems), performed a repair (which > > didn't fix the problem), and installed the Windows Installer CleanUp Utility > > (but didn't use it to actually remove anything.) > > > > Eventually, I think I managed to figure out what was causing the problem in > > my case. When I performed the original installation, I chose "Custom" and > > then selected "Installed on First Use" for the entire installation. My guess > > is that this "Installed on First Use" option was causing issues with the Word > > and Outlook help feature. > > > > To fix this problem, I uninstalled Office 2007 (by going to "Add/Remove > > Programs" and clicking the "Remove" button for Office 2007). Once the > > uninstallation was complete, I double-checked my hard drive to make sure no > > easily visible files were left behind. In particular I looked for "\MSOCache" > > and "\Program Files\Microsoft Office", which in my case had both been > > successfully removed. After a reboot, I reinstalled Office 2007. This time I > > chose "Custom" and then selected "Run all from My Computer" for the entire > > installation. Once the reinstallation was complete, I opened Word and > > Outlook, and the help was working properly. > > > > > > "JTC" wrote: > > > > > When I try to access help in Word 2007 I get these error messages: > > > > > > The setup controller has encountered a problem during install. Please > > > review the log files for further information on the error. > > > > > > CLView can't display Help. > > > CLView cannot install the necessary files due to Windows Installer error 33. > > > The process cannot access the file because another process has locked a > > > portion of the file. > > > > > > The help button works in all my other Office 2007 applications. > > > > > > I have run Diagnostics. I have run repair. I also uninstalled Word and > > > reinstalled it and I still get the error messsage. > > > > > > Can someone help with this problem? |