CLView can't display help
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From: JTC on 2 May 2008 22:27 When I try to access help in Word 2007 I get these error messages: The setup controller has encountered a problem during install. Please review the log files for further information on the error. CLView can't display Help. CLView cannot install the necessary files due to Windows Installer error 33. The process cannot access the file because another process has locked a portion of the file. The help button works in all my other Office 2007 applications. I have run Diagnostics. I have run repair. I also uninstalled Word and reinstalled it and I still get the error messsage. Can someone help with this problem?
From: "Tony Jollans" My forename at my surname dot on 5 May 2008 19:24 I'm sorry, I don't know what the problem is although I have seen it reported a few times. CLView is the new Help viewer in Office 2007 - beyond that I know nothing of it. In theory, uninstalling should remove it so that it can be reinstalled - or repairing the installation should solve the problem. As neither of these work, I suspect a rogue registry entry but don't know where to begin looking for it. This is pure guesswork now. Might you have had a trial version that was not properly uninstalled before installing a full version? There is a Windows Installer CleanUp Utility but its use with Office 2007 is not recommended - I don't know why but clearly Office 2007 does something non-standard. If I can find out anything more I will post back but this, at the moment, seems like a mysterious error. -- Enjoy, Tony "JTC" <JTC(a)discussions.microsoft.com> wrote in message news:DF6044FD-7A4B-4C23-B916-BA4CEE25FB2C(a)microsoft.com... > When I try to access help in Word 2007 I get these error messages: > > The setup controller has encountered a problem during install. Please > review the log files for further information on the error. > > CLView can't display Help. > CLView cannot install the necessary files due to Windows Installer error > 33. > The process cannot access the file because another process has locked a > portion of the file. > > The help button works in all my other Office 2007 applications. > > I have run Diagnostics. I have run repair. I also uninstalled Word and > reinstalled it and I still get the error messsage. > > Can someone help with this problem?
From: Shafi Ahmad Shafi on 21 May 2008 13:24 I have the same problem with Word 2007, exactly as JTC's (Installer Error:33, CLView will not display the Help files). All other Office 2007 applications seem to work fine. I have run Diagnostics, re-installed the suite, but could not get rid of the problem. Would like to know if anybody has found a way out of the maze. Cheers, Shafi "Tony Jollans" wrote: > I'm sorry, I don't know what the problem is although I have seen it > reported a few times. > > CLView is the new Help viewer in Office 2007 - beyond that I know nothing of > it. In theory, uninstalling should remove it so that it can be reinstalled - > or repairing the installation should solve the problem. As neither of these > work, I suspect a rogue registry entry but don't know where to begin looking > for it. > > This is pure guesswork now. Might you have had a trial version that was not > properly uninstalled before installing a full version? > > There is a Windows Installer CleanUp Utility but its use with Office 2007 is > not recommended - I don't know why but clearly Office 2007 does something > non-standard. If I can find out anything more I will post back but this, at > the moment, seems like a mysterious error. > > -- > Enjoy, > Tony > > "JTC" <JTC(a)discussions.microsoft.com> wrote in message > news:DF6044FD-7A4B-4C23-B916-BA4CEE25FB2C(a)microsoft.com... > > When I try to access help in Word 2007 I get these error messages: > > > > The setup controller has encountered a problem during install. Please > > review the log files for further information on the error. > > > > CLView can't display Help. > > CLView cannot install the necessary files due to Windows Installer error > > 33. > > The process cannot access the file because another process has locked a > > portion of the file. > > > > The help button works in all my other Office 2007 applications. > > > > I have run Diagnostics. I have run repair. I also uninstalled Word and > > reinstalled it and I still get the error messsage. > > > > Can someone help with this problem? > >
From: Laura Finn - Fly By Night on 1 Jun 2008 16:22 I also have exactly the same problem. Also getting several random crashes. Diagnostics shows all is OK, ---Wish someone could find a fix. -- Laura S Finn Fly By Night, Inc www.flybynightinc.org "Shafi Ahmad" wrote: > I have the same problem with Word 2007, exactly as JTC's (Installer > Error:33, CLView will not display the Help files). All other Office 2007 > applications seem to work fine. I have run Diagnostics, re-installed the > suite, but could not get rid of the problem. Would like to know if anybody > has found a way out of the maze. > Cheers, > Shafi > > "Tony Jollans" wrote: > > > I'm sorry, I don't know what the problem is although I have seen it > > reported a few times. > > > > CLView is the new Help viewer in Office 2007 - beyond that I know nothing of > > it. In theory, uninstalling should remove it so that it can be reinstalled - > > or repairing the installation should solve the problem. As neither of these > > work, I suspect a rogue registry entry but don't know where to begin looking > > for it. > > > > This is pure guesswork now. Might you have had a trial version that was not > > properly uninstalled before installing a full version? > > > > There is a Windows Installer CleanUp Utility but its use with Office 2007 is > > not recommended - I don't know why but clearly Office 2007 does something > > non-standard. If I can find out anything more I will post back but this, at > > the moment, seems like a mysterious error. > > > > -- > > Enjoy, > > Tony > > > > "JTC" <JTC(a)discussions.microsoft.com> wrote in message > > news:DF6044FD-7A4B-4C23-B916-BA4CEE25FB2C(a)microsoft.com... > > > When I try to access help in Word 2007 I get these error messages: > > > > > > The setup controller has encountered a problem during install. Please > > > review the log files for further information on the error. > > > > > > CLView can't display Help. > > > CLView cannot install the necessary files due to Windows Installer error > > > 33. > > > The process cannot access the file because another process has locked a > > > portion of the file. > > > > > > The help button works in all my other Office 2007 applications. > > > > > > I have run Diagnostics. I have run repair. I also uninstalled Word and > > > reinstalled it and I still get the error messsage. > > > > > > Can someone help with this problem? > > > >
From: comaxauto on 23 Jun 2008 12:31
I was receiving the exact same error messages in Word 2007 and Outlook 2007, but strangely help worked fine in Excel 2007. I tried the diagnostics (which found no problems), performed a repair (which didn't fix the problem), and installed the Windows Installer CleanUp Utility (but didn't use it to actually remove anything.) Eventually, I think I managed to figure out what was causing the problem in my case. When I performed the original installation, I chose "Custom" and then selected "Installed on First Use" for the entire installation. My guess is that this "Installed on First Use" option was causing issues with the Word and Outlook help feature. To fix this problem, I uninstalled Office 2007 (by going to "Add/Remove Programs" and clicking the "Remove" button for Office 2007). Once the uninstallation was complete, I double-checked my hard drive to make sure no easily visible files were left behind. In particular I looked for "\MSOCache" and "\Program Files\Microsoft Office", which in my case had both been successfully removed. After a reboot, I reinstalled Office 2007. This time I chose "Custom" and then selected "Run all from My Computer" for the entire installation. Once the reinstallation was complete, I opened Word and Outlook, and the help was working properly. "JTC" wrote: > When I try to access help in Word 2007 I get these error messages: > > The setup controller has encountered a problem during install. Please > review the log files for further information on the error. > > CLView can't display Help. > CLView cannot install the necessary files due to Windows Installer error 33. > The process cannot access the file because another process has locked a > portion of the file. > > The help button works in all my other Office 2007 applications. > > I have run Diagnostics. I have run repair. I also uninstalled Word and > reinstalled it and I still get the error messsage. > > Can someone help with this problem? |