Can't Use Microsoft Update
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From: MowGreen on 5 Jan 2010 16:59 *** What is the installed antivirus/security suite and, is a 3rd party firewall being used ? **** Please try another attempt at updating. Was the system able to search for updates ? Whether it can or can not, please post at least the last 50 or so lines of the WindowsUpdate.log into your reply, James: How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked" JamesJ wrote: > When I run IE as administrator IE opens to my start page which is > About:Blank. > I got no Continue button. > I checked the settings in Windows Update and the check box was already > checked under Microsoft Update. > After I clicked OK IE didn't show the MU opt in page, only the About:Blank. > > I know I missing something. > > James > > "MowGreen" <mowgreen(a)nowandzen.com> wrote in message > news:uxQ4MskjKHA.2164(a)TK2MSFTNGP02.phx.gbl... > >> Click the Start orb, click All Programs, *right* click Internet >> Explorer and choose 'Run as administrator'. Enter a password if one is >> used and click OK; if no p/w is used, click the Continue button. >> IE is now open in Elevated Mode. >> >> Open Windows Update in Control Panel. >> Click the Change settings link in the left frame. >> IF the lastest Windows Update Agent is installed, put a check mark in >> the box under Microsoft Update. >> Click OK. >> IE should now be showing the MU opt in page. >> Follow the instructions and the system should now be opted into MU. >> >> MowGreen >> =============== >> *-343-* FDNY >> Never Forgotten >> =============== >> >> banthecheck.com >> "Security updates should *never* have *non-security content* prechecked" >> >> >> >> >> JamesJ wrote: >> >>> Sorry I should have mentioned os. >>> >>> Vista Basic 32bit sp2. >>> >>> Not sure if that helps. >>> >>> James >>> >>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>> news:uPXoATkjKHA.1536(a)TK2MSFTNGP06.phx.gbl... >>> >>>> James, >>>> >>>> The "office web site" ( actually, the Office Update site ) no longer >>>> exists. To update *all* installed MS software, not just Windows, >>>> you'll need to opt the system into Microsoft Update. >>>> >>>> The error code you posted indicates that there's a file missing. >>>> If the edition of Windows you're running is XP, then suggest you >>>> clean boot it (remember to check that the native XP firewall is now >>>> Enabled in Control Panel *if* a 3rd party firewall is being used), >>>> open Internet Explorer, click Tools > Windows Update, and then try >>>> to opt into MU again while the system is in the clean boot state: >>>> >>>> How to configure Windows XP to start in a "clean boot" state >>>> http://support.microsoft.com/kb/310353 >>>> >>>> >>>> MowGreen >>>> =============== >>>> *-343-* FDNY >>>> Never Forgotten >>>> =============== >>>> >>>> banthecheck.com >>>> "Security updates should *never* have *non-security content* >>>> prechecked" >>>> >>>> >>>> >>>> JamesJ wrote: >>>> >>>>> When I check for updates with Office Access it doesn't send me to >>>>> the office web site and it doesn't trigger Windows Update. >>>>> I suggests I install Microsoft Update. >>>>> But, of course, I get the following error number: >>>>> Error number: 0x80070002 >>>>> I am told: >>>>> "The website has encountered a problem and cannot display the page >>>>> you are trying to view. The options provided below might help you >>>>> solve the " >>>>> I try later on and the same thing. >>>>> No I didn't try all the options. >>>>> >>>>> So there is a controversy among Microsoft products as to which >>>>> update service to use? >>>>> >>>>> Should I use Microsoft Update or Windows Update? >>>>> >>>>> If Microsoft Update is preferable how do I install it?? >>>>> >>>>> James >>>>> >>>>> >>>>>
From: JamesJ on 5 Jan 2010 17:12 AVG Free anti-virus and no 3rd party firewall. "MowGreen" <mowgreen(a)nowandzen.com> wrote in message news:#DQnqJljKHA.4500(a)TK2MSFTNGP06.phx.gbl... > *** What is the installed antivirus/security suite and, is a 3rd party > firewall being used ? **** > > > Please try another attempt at updating. Was the system able to search for > updates ? Whether it can or can not, please post at least the last 50 or > so lines of the WindowsUpdate.log into your reply, James: > > How to read the Windowsupdate.log file > http://support.microsoft.com/kb/902093 > > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked" > > > > > JamesJ wrote: > >> When I run IE as administrator IE opens to my start page which is >> About:Blank. >> I got no Continue button. >> I checked the settings in Windows Update and the check box was already >> checked under Microsoft Update. >> After I clicked OK IE didn't show the MU opt in page, only the >> About:Blank. >> >> I know I missing something. >> >> James >> >> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >> news:uxQ4MskjKHA.2164(a)TK2MSFTNGP02.phx.gbl... >> >>> Click the Start orb, click All Programs, *right* click Internet Explorer >>> and choose 'Run as administrator'. Enter a password if one is used and >>> click OK; if no p/w is used, click the Continue button. >>> IE is now open in Elevated Mode. >>> >>> Open Windows Update in Control Panel. >>> Click the Change settings link in the left frame. >>> IF the lastest Windows Update Agent is installed, put a check mark in >>> the box under Microsoft Update. >>> Click OK. >>> IE should now be showing the MU opt in page. >>> Follow the instructions and the system should now be opted into MU. >>> >>> MowGreen >>> =============== >>> *-343-* FDNY >>> Never Forgotten >>> =============== >>> >>> banthecheck.com >>> "Security updates should *never* have *non-security content* prechecked" >>> >>> >>> >>> >>> JamesJ wrote: >>> >>>> Sorry I should have mentioned os. >>>> >>>> Vista Basic 32bit sp2. >>>> >>>> Not sure if that helps. >>>> >>>> James >>>> >>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>>> news:uPXoATkjKHA.1536(a)TK2MSFTNGP06.phx.gbl... >>>> >>>>> James, >>>>> >>>>> The "office web site" ( actually, the Office Update site ) no longer >>>>> exists. To update *all* installed MS software, not just Windows, >>>>> you'll need to opt the system into Microsoft Update. >>>>> >>>>> The error code you posted indicates that there's a file missing. >>>>> If the edition of Windows you're running is XP, then suggest you clean >>>>> boot it (remember to check that the native XP firewall is now Enabled >>>>> in Control Panel *if* a 3rd party firewall is being used), open >>>>> Internet Explorer, click Tools > Windows Update, and then try to opt >>>>> into MU again while the system is in the clean boot state: >>>>> >>>>> How to configure Windows XP to start in a "clean boot" state >>>>> http://support.microsoft.com/kb/310353 >>>>> >>>>> >>>>> MowGreen >>>>> =============== >>>>> *-343-* FDNY >>>>> Never Forgotten >>>>> =============== >>>>> >>>>> banthecheck.com >>>>> "Security updates should *never* have *non-security content* >>>>> prechecked" >>>>> >>>>> >>>>> >>>>> JamesJ wrote: >>>>> >>>>>> When I check for updates with Office Access it doesn't send me to >>>>>> the office web site and it doesn't trigger Windows Update. >>>>>> I suggests I install Microsoft Update. >>>>>> But, of course, I get the following error number: >>>>>> Error number: 0x80070002 >>>>>> I am told: >>>>>> "The website has encountered a problem and cannot display the page >>>>>> you are trying to view. The options provided below might help you >>>>>> solve the " >>>>>> I try later on and the same thing. >>>>>> No I didn't try all the options. >>>>>> >>>>>> So there is a controversy among Microsoft products as to which update >>>>>> service to use? >>>>>> >>>>>> Should I use Microsoft Update or Windows Update? >>>>>> >>>>>> If Microsoft Update is preferable how do I install it?? >>>>>> >>>>>> James >>>>>> >>>>>> >>>>>>
From: MowGreen on 5 Jan 2010 17:21 I repeat: Please try another attempt at updating. Was the system able to search for updates ? Whether it can or can not, please post at least the last 50 or so lines of the WindowsUpdate.log into your reply, James: How to read the Windowsupdate.log file http://support.microsoft.com/kb/902093 MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked" JamesJ wrote: > AVG Free anti-virus and no 3rd party firewall. > > > "MowGreen" <mowgreen(a)nowandzen.com> wrote in message > news:#DQnqJljKHA.4500(a)TK2MSFTNGP06.phx.gbl... > >> *** What is the installed antivirus/security suite and, is a 3rd >> party firewall being used ? **** >> >> >> Please try another attempt at updating. Was the system able to search >> for updates ? Whether it can or can not, please post at least the last >> 50 or so lines of the WindowsUpdate.log into your reply, James: >> >> How to read the Windowsupdate.log file >> http://support.microsoft.com/kb/902093 >> >> >> MowGreen >> =============== >> *-343-* FDNY >> Never Forgotten >> =============== >> >> banthecheck.com >> "Security updates should *never* have *non-security content* prechecked" >> >> >> >> >> JamesJ wrote: >> >>> When I run IE as administrator IE opens to my start page which is >>> About:Blank. >>> I got no Continue button. >>> I checked the settings in Windows Update and the check box was >>> already checked under Microsoft Update. >>> After I clicked OK IE didn't show the MU opt in page, only the >>> About:Blank. >>> >>> I know I missing something. >>> >>> James >>> >>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>> news:uxQ4MskjKHA.2164(a)TK2MSFTNGP02.phx.gbl... >>> >>>> Click the Start orb, click All Programs, *right* click Internet >>>> Explorer and choose 'Run as administrator'. Enter a password if one >>>> is used and click OK; if no p/w is used, click the Continue button. >>>> IE is now open in Elevated Mode. >>>> >>>> Open Windows Update in Control Panel. >>>> Click the Change settings link in the left frame. >>>> IF the lastest Windows Update Agent is installed, put a check mark >>>> in the box under Microsoft Update. >>>> Click OK. >>>> IE should now be showing the MU opt in page. >>>> Follow the instructions and the system should now be opted into MU. >>>> >>>> MowGreen >>>> =============== >>>> *-343-* FDNY >>>> Never Forgotten >>>> =============== >>>> >>>> banthecheck.com >>>> "Security updates should *never* have *non-security content* >>>> prechecked" >>>> >>>> >>>> >>>> >>>> JamesJ wrote: >>>> >>>>> Sorry I should have mentioned os. >>>>> >>>>> Vista Basic 32bit sp2. >>>>> >>>>> Not sure if that helps. >>>>> >>>>> James >>>>> >>>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>>>> news:uPXoATkjKHA.1536(a)TK2MSFTNGP06.phx.gbl... >>>>> >>>>>> James, >>>>>> >>>>>> The "office web site" ( actually, the Office Update site ) no >>>>>> longer exists. To update *all* installed MS software, not just >>>>>> Windows, you'll need to opt the system into Microsoft Update. >>>>>> >>>>>> The error code you posted indicates that there's a file missing. >>>>>> If the edition of Windows you're running is XP, then suggest you >>>>>> clean boot it (remember to check that the native XP firewall is >>>>>> now Enabled in Control Panel *if* a 3rd party firewall is being >>>>>> used), open Internet Explorer, click Tools > Windows Update, and >>>>>> then try to opt into MU again while the system is in the clean >>>>>> boot state: >>>>>> >>>>>> How to configure Windows XP to start in a "clean boot" state >>>>>> http://support.microsoft.com/kb/310353 >>>>>> >>>>>> >>>>>> MowGreen >>>>>> =============== >>>>>> *-343-* FDNY >>>>>> Never Forgotten >>>>>> =============== >>>>>> >>>>>> banthecheck.com >>>>>> "Security updates should *never* have *non-security content* >>>>>> prechecked" >>>>>> >>>>>> >>>>>> >>>>>> JamesJ wrote: >>>>>> >>>>>>> When I check for updates with Office Access it doesn't send me to >>>>>>> the office web site and it doesn't trigger Windows Update. >>>>>>> I suggests I install Microsoft Update. >>>>>>> But, of course, I get the following error number: >>>>>>> Error number: 0x80070002 >>>>>>> I am told: >>>>>>> "The website has encountered a problem and cannot display the >>>>>>> page you are trying to view. The options provided below might >>>>>>> help you solve the " >>>>>>> I try later on and the same thing. >>>>>>> No I didn't try all the options. >>>>>>> >>>>>>> So there is a controversy among Microsoft products as to which >>>>>>> update service to use? >>>>>>> >>>>>>> Should I use Microsoft Update or Windows Update? >>>>>>> >>>>>>> If Microsoft Update is preferable how do I install it?? >>>>>>> >>>>>>> James >>>>>>> >>>>>>> >>>>>>>
From: JamesJ on 5 Jan 2010 17:48 I don't believe I stated that I was having trouble using windows update but here is the windowsupdate.log contents: 2009-09-29 09:31:03:538 3496 dc4 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0400) =========== 2009-09-29 09:31:03:538 3496 dc4 Misc = Process: C:\Windows\system32\wuauclt.exe 2009-09-29 09:31:03:538 3496 dc4 AUClnt Launched Client UI process 2009-09-29 09:31:04:694 3496 dc4 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0400) =========== 2009-09-29 09:31:04:694 3496 dc4 Misc = Process: C:\Windows\system32\wuauclt.exe 2009-09-29 09:31:04:694 3496 dc4 Misc = Module: C:\Windows\system32\wucltux.dll 2009-09-29 09:31:04:694 3496 dc4 CltUI AU client got new directive = 'Interactive Progress', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed (dwMessage=0x0, uFlags=0x3, hr=0x80070002) 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed (dwMessage=0x0, uFlags=0x3, hr=0x80070002) 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed (dwMessage=0x0, uFlags=0x3, hr=0x80070002) 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed (dwMessage=0x0, uFlags=0x3, hr=0x80070002) 2009-09-29 09:31:04:788 3496 dc4 CltUI WARNING: Failed to create AU interactive progress tray icon UI, hr=80243004 2009-09-29 09:31:04:788 3496 dc4 CltUI Failed to create tray icon for directive 'Interactive Progress' (hr=80243004); will retry. 2009-09-29 09:31:19:974 3496 dc4 CltUI AU client got new directive = 'Interactive Progress', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0 2009-09-29 02:01:43:568 3496 dc4 CltUI AU client got new directive = 'Reboot Pending', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0 2009-09-29 02:01:48:927 2676 9bc Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0400) =========== 2009-09-29 02:01:48:927 2676 9bc Misc = Process: C:\Windows\Explorer.EXE 2009-09-29 02:01:48:927 2676 9bc Misc = Module: C:\Windows\system32\wucltux.dll 2009-09-29 02:01:48:927 2676 9bc Misc WARNING: SUS Client is rebooting system. Seems it only logged from september 2009. James "MowGreen" <mowgreen(a)nowandzen.com> wrote in message news:eVJszVljKHA.552(a)TK2MSFTNGP06.phx.gbl... > I repeat: > > Please try another attempt at updating. Was the system able to search for > updates ? Whether it can or can not, please post at least the last 50 or > so lines of the WindowsUpdate.log into your reply, James: > > How to read the Windowsupdate.log file > http://support.microsoft.com/kb/902093 > > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked" > > > > JamesJ wrote: > >> AVG Free anti-virus and no 3rd party firewall. >> >> >> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >> news:#DQnqJljKHA.4500(a)TK2MSFTNGP06.phx.gbl... >> >>> *** What is the installed antivirus/security suite and, is a 3rd party >>> firewall being used ? **** >>> >>> >>> Please try another attempt at updating. Was the system able to search >>> for updates ? Whether it can or can not, please post at least the last >>> 50 or so lines of the WindowsUpdate.log into your reply, James: >>> >>> How to read the Windowsupdate.log file >>> http://support.microsoft.com/kb/902093 >>> >>> >>> MowGreen >>> =============== >>> *-343-* FDNY >>> Never Forgotten >>> =============== >>> >>> banthecheck.com >>> "Security updates should *never* have *non-security content* prechecked" >>> >>> >>> >>> >>> JamesJ wrote: >>> >>>> When I run IE as administrator IE opens to my start page which is >>>> About:Blank. >>>> I got no Continue button. >>>> I checked the settings in Windows Update and the check box was already >>>> checked under Microsoft Update. >>>> After I clicked OK IE didn't show the MU opt in page, only the >>>> About:Blank. >>>> >>>> I know I missing something. >>>> >>>> James >>>> >>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>>> news:uxQ4MskjKHA.2164(a)TK2MSFTNGP02.phx.gbl... >>>> >>>>> Click the Start orb, click All Programs, *right* click Internet >>>>> Explorer and choose 'Run as administrator'. Enter a password if one is >>>>> used and click OK; if no p/w is used, click the Continue button. >>>>> IE is now open in Elevated Mode. >>>>> >>>>> Open Windows Update in Control Panel. >>>>> Click the Change settings link in the left frame. >>>>> IF the lastest Windows Update Agent is installed, put a check mark in >>>>> the box under Microsoft Update. >>>>> Click OK. >>>>> IE should now be showing the MU opt in page. >>>>> Follow the instructions and the system should now be opted into MU. >>>>> >>>>> MowGreen >>>>> =============== >>>>> *-343-* FDNY >>>>> Never Forgotten >>>>> =============== >>>>> >>>>> banthecheck.com >>>>> "Security updates should *never* have *non-security content* >>>>> prechecked" >>>>> >>>>> >>>>> >>>>> >>>>> JamesJ wrote: >>>>> >>>>>> Sorry I should have mentioned os. >>>>>> >>>>>> Vista Basic 32bit sp2. >>>>>> >>>>>> Not sure if that helps. >>>>>> >>>>>> James >>>>>> >>>>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>>>>> news:uPXoATkjKHA.1536(a)TK2MSFTNGP06.phx.gbl... >>>>>> >>>>>>> James, >>>>>>> >>>>>>> The "office web site" ( actually, the Office Update site ) no longer >>>>>>> exists. To update *all* installed MS software, not just Windows, >>>>>>> you'll need to opt the system into Microsoft Update. >>>>>>> >>>>>>> The error code you posted indicates that there's a file missing. >>>>>>> If the edition of Windows you're running is XP, then suggest you >>>>>>> clean boot it (remember to check that the native XP firewall is now >>>>>>> Enabled in Control Panel *if* a 3rd party firewall is being used), >>>>>>> open Internet Explorer, click Tools > Windows Update, and then try >>>>>>> to opt into MU again while the system is in the clean boot state: >>>>>>> >>>>>>> How to configure Windows XP to start in a "clean boot" state >>>>>>> http://support.microsoft.com/kb/310353 >>>>>>> >>>>>>> >>>>>>> MowGreen >>>>>>> =============== >>>>>>> *-343-* FDNY >>>>>>> Never Forgotten >>>>>>> =============== >>>>>>> >>>>>>> banthecheck.com >>>>>>> "Security updates should *never* have *non-security content* >>>>>>> prechecked" >>>>>>> >>>>>>> >>>>>>> >>>>>>> JamesJ wrote: >>>>>>> >>>>>>>> When I check for updates with Office Access it doesn't send me to >>>>>>>> the office web site and it doesn't trigger Windows Update. >>>>>>>> I suggests I install Microsoft Update. >>>>>>>> But, of course, I get the following error number: >>>>>>>> Error number: 0x80070002 >>>>>>>> I am told: >>>>>>>> "The website has encountered a problem and cannot display the page >>>>>>>> you are trying to view. The options provided below might help you >>>>>>>> solve the " >>>>>>>> I try later on and the same thing. >>>>>>>> No I didn't try all the options. >>>>>>>> >>>>>>>> So there is a controversy among Microsoft products as to which >>>>>>>> update service to use? >>>>>>>> >>>>>>>> Should I use Microsoft Update or Windows Update? >>>>>>>> >>>>>>>> If Microsoft Update is preferable how do I install it?? >>>>>>>> >>>>>>>> James >>>>>>>> >>>>>>>> >>>>>>>>
From: MowGreen on 5 Jan 2010 17:48 80070020 The process cannot access the file because it is being used by another process The error is stemming from AVG preventing the installation of the Microsoft Update software component. Clean boot Vista to eliminate AVG's interference: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Reboot, still to a clean state, and do another search for updates from MU. If the system can search for updates from MU, then undo the clean boot steps, reboot, and see if it can still search for updates. MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked" > > JamesJ wrote: > >> AVG Free anti-virus and no 3rd party firewall. >> >> >> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >> news:#DQnqJljKHA.4500(a)TK2MSFTNGP06.phx.gbl... >> >>> *** What is the installed antivirus/security suite and, is a 3rd >>> party firewall being used ? **** >>> >>> >>> Please try another attempt at updating. Was the system able to search >>> for updates ? Whether it can or can not, please post at least the >>> last 50 or so lines of the WindowsUpdate.log into your reply, James: >>> >>> How to read the Windowsupdate.log file >>> http://support.microsoft.com/kb/902093 >>> >>> >>> MowGreen >>> =============== >>> *-343-* FDNY >>> Never Forgotten >>> =============== >>> >>> banthecheck.com >>> "Security updates should *never* have *non-security content* prechecked" >>> >>> >>> >>> >>> JamesJ wrote: >>> >>>> When I run IE as administrator IE opens to my start page which is >>>> About:Blank. >>>> I got no Continue button. >>>> I checked the settings in Windows Update and the check box was >>>> already checked under Microsoft Update. >>>> After I clicked OK IE didn't show the MU opt in page, only the >>>> About:Blank. >>>> >>>> I know I missing something. >>>> >>>> James >>>> >>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>>> news:uxQ4MskjKHA.2164(a)TK2MSFTNGP02.phx.gbl... >>>> >>>>> Click the Start orb, click All Programs, *right* click Internet >>>>> Explorer and choose 'Run as administrator'. Enter a password if one >>>>> is used and click OK; if no p/w is used, click the Continue button. >>>>> IE is now open in Elevated Mode. >>>>> >>>>> Open Windows Update in Control Panel. >>>>> Click the Change settings link in the left frame. >>>>> IF the lastest Windows Update Agent is installed, put a check mark >>>>> in the box under Microsoft Update. >>>>> Click OK. >>>>> IE should now be showing the MU opt in page. >>>>> Follow the instructions and the system should now be opted into MU. >>>>> >>>>> MowGreen >>>>> =============== >>>>> *-343-* FDNY >>>>> Never Forgotten >>>>> =============== >>>>> >>>>> banthecheck.com >>>>> "Security updates should *never* have *non-security content* >>>>> prechecked" >>>>> >>>>> >>>>> >>>>> >>>>> JamesJ wrote: >>>>> >>>>>> Sorry I should have mentioned os. >>>>>> >>>>>> Vista Basic 32bit sp2. >>>>>> >>>>>> Not sure if that helps. >>>>>> >>>>>> James >>>>>> >>>>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message >>>>>> news:uPXoATkjKHA.1536(a)TK2MSFTNGP06.phx.gbl... >>>>>> >>>>>>> James, >>>>>>> >>>>>>> The "office web site" ( actually, the Office Update site ) no >>>>>>> longer exists. To update *all* installed MS software, not just >>>>>>> Windows, you'll need to opt the system into Microsoft Update. >>>>>>> >>>>>>> The error code you posted indicates that there's a file missing. >>>>>>> If the edition of Windows you're running is XP, then suggest you >>>>>>> clean boot it (remember to check that the native XP firewall is >>>>>>> now Enabled in Control Panel *if* a 3rd party firewall is being >>>>>>> used), open Internet Explorer, click Tools > Windows Update, and >>>>>>> then try to opt into MU again while the system is in the clean >>>>>>> boot state: >>>>>>> >>>>>>> How to configure Windows XP to start in a "clean boot" state >>>>>>> http://support.microsoft.com/kb/310353 >>>>>>> >>>>>>> >>>>>>> MowGreen >>>>>>> =============== >>>>>>> *-343-* FDNY >>>>>>> Never Forgotten >>>>>>> =============== >>>>>>> >>>>>>> banthecheck.com >>>>>>> "Security updates should *never* have *non-security content* >>>>>>> prechecked" >>>>>>> >>>>>>> >>>>>>> >>>>>>> JamesJ wrote: >>>>>>> >>>>>>>> When I check for updates with Office Access it doesn't send me to >>>>>>>> the office web site and it doesn't trigger Windows Update. >>>>>>>> I suggests I install Microsoft Update. >>>>>>>> But, of course, I get the following error number: >>>>>>>> Error number: 0x80070002 >>>>>>>> I am told: >>>>>>>> "The website has encountered a problem and cannot display the >>>>>>>> page you are trying to view. The options provided below might >>>>>>>> help you solve the " >>>>>>>> I try later on and the same thing. >>>>>>>> No I didn't try all the options. >>>>>>>> >>>>>>>> So there is a controversy among Microsoft products as to which >>>>>>>> update service to use? >>>>>>>> >>>>>>>> Should I use Microsoft Update or Windows Update? >>>>>>>> >>>>>>>> If Microsoft Update is preferable how do I install it?? >>>>>>>> >>>>>>>> James >>>>>>>> >>>>>>>> >>>>>>>>
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