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From: MowGreen on 7 Jan 2010 18:21
0x240001 WU_S_SERVICE_STOP
Windows Update Agent was stopped successfully.


The first WindowsUpdate.log you posted is *not* the one currently being
used by Windows Update, James. This log is current, shows the latest
release of the Windows Update Agent, 7.4.7600.226, is installed, and WU
appears to be functioning correctly.

I'm glad you posted this log prior to going through reformatting and
reinstalling Vista.

My advice is to *not* use Office Access to update MS Office since the
system is opted into Microsoft Update, which will offer updates for all
Microsoft software installed.

And ... you're mowst welcome. Glad to see Vista is able to update and
you didn't have to waste time with the reformat/reinstall routine.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"




JamesJ wrote:

> 2010-01-07 15:09:14:891 1132 d1c AU AU initiates service shutdown
> 2010-01-07 15:09:14:923 1132 d1c AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2010-01-07 15:09:15:485 1132 d1c Agent Sending shutdown notification to
> client
> 2010-01-07 15:09:15:501 1132 d1c Report CWERReporter finishing event
> handling. (00000000)
> 2010-01-07 15:09:15:720 1132 d1c Service *********
> 2010-01-07 15:09:15:720 1132 d1c Service ** END ** Service: Service
> exit [Exit code = 0x240001]
> If I forget I want to let you know that I appreciate your assistance here.
>
> Not sure what you meant by going to programs but, here's what I got:
>
> 2010-01-07 15:09:15:720 1132 d1c Service *************
> 2010-01-07 17:21:15:733 1108 9fc Misc =========== Logging initialized
> (build: 7.4.7600.226, tz: -0500) ===========
> 2010-01-07 17:21:15:733 1108 9fc Misc = Process:
> C:\Windows\system32\svchost.exe
> 2010-01-07 17:21:15:812 1108 9fc Misc = Module:
> c:\windows\system32\wuaueng.dll
> 2010-01-07 17:21:15:733 1108 9fc Service *************
> 2010-01-07 17:21:15:968 1108 9fc Service ** START ** Service: Service
> startup
> 2010-01-07 17:21:16:046 1108 9fc Service *********
> 2010-01-07 17:21:21:749 1108 9fc Agent * WU client version 7.4.7600.226
> 2010-01-07 17:21:21:827 1108 9fc Agent * Base directory:
> C:\Windows\SoftwareDistribution
> 2010-01-07 17:21:21:905 1108 9fc Agent * Access type: No proxy
> 2010-01-07 17:21:22:062 1108 9fc Agent * Network state: Connected
> 2010-01-07 17:22:28:667 1108 9fc Report CWERReporter::Init succeeded
> 2010-01-07 17:22:28:667 1108 9fc Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2010-01-07 17:22:28:667 1108 9fc Agent *********** Agent: Initializing
> global settings cache ***********
> 2010-01-07 17:22:28:667 1108 9fc Agent * WSUS server: <NULL>
> 2010-01-07 17:22:28:667 1108 9fc Agent * WSUS status server: <NULL>
> 2010-01-07 17:22:28:667 1108 9fc Agent * Target group: (Unassigned
> Computers)
> 2010-01-07 17:22:28:667 1108 9fc Agent * Windows Update access
> disabled: No
> 2010-01-07 17:22:28:683 1108 9fc DnldMgr Download manager restoring 0
> downloads
> 2010-01-07 17:22:28:683 1108 9fc AU ########### AU: Initializing
> Automatic Updates ###########
> 2010-01-07 17:22:28:683 1108 9fc AU # Approval type: Pre-download
> notify (User preference)
> 2010-01-07 17:22:28:683 1108 9fc AU # Will display featured software
> notifications (User preference)
> 2010-01-07 17:22:28:792 1108 9fc AU Initializing featured updates
> 2010-01-07 17:22:28:792 1108 9fc AU Found 0 cached featured updates
> 2010-01-07 17:22:28:792 1108 9fc AU AU finished delayed initialization
> 2010-01-07 17:22:29:776 1108 9fc Report *********** Report:
> Initializing static reporting data ***********
> 2010-01-07 17:22:29:776 1108 9fc Report * OS Version = 6.0.6002.2.0.66304
> 2010-01-07 17:22:29:776 1108 9fc Report * OS Product Type = 0x00000002
> 2010-01-07 17:22:29:823 1108 9fc Report * Computer Brand = Equus
> Computer Systems
> 2010-01-07 17:22:29:823 1108 9fc Report * Computer Model = Nobilis
> 2010-01-07 17:22:29:839 1108 9fc Report * Bios Revision = ASUS A7V8X-X
> ACPI BIOS Revision 1013
> 2010-01-07 17:22:29:839 1108 9fc Report * Bios Name = Award Modular
> BIOS v6.0
> 2010-01-07 17:22:29:839 1108 9fc Report * Bios Release Date =
> 2004-09-02T00:00:00
> 2010-01-07 17:22:29:839 1108 9fc Report * Locale ID = 1033
> 2010-01-07 17:22:34:839 1108 c50 Report CWERReporter finishing event
> handling. (00000000)
>
> "MowGreen" <mowgreen(a)nowandzen.com <mailto:mowgreen(a)nowandzen.com>>
> wrote in message news:Oug18q9jKHA.1824(a)TK2MSFTNGP04.phx.gbl...
> It appears that the WindowsUpdate.log you posted was not the current
> one.
> Click the Start orb > in the Start Search field type in
> windowsupdate.log
> Under Programs, click on windowsupdate.log.
> Post the last 50 or so lines of that log into your reply, please.
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> JamesJ wrote:
>
> > I believe the date of the clean install using the format option
> was Sep
> > 29 2009.
> > That�s the creation date of a folder I created that day of the
> install.
> > I format my HD and install Vista once or twice a year no matter what.
> >
> > The last Vista update was: 12/09/2009
> > I uninstalled AVGFree on Wed and installed Microsoft Security
> Essentials
> > and that Updated this morning (1/7/2010):
> >
> > Definition Update for Microsoft Security Essentials - KB972696
> > (Definition 1.71.1885.0)
> >
> > James
> >
> > "MowGreen" <mowgreen(a)nowandzen.com
> <mailto:mowgreen(a)nowandzen.com> <mailto:mowgreen(a)nowandzen.com>>
> > wrote in message
> news:%23m%23srd8jKHA.5604(a)TK2MSFTNGP04.phx.gbl...
> > Windows Server 2008 Service Pack 2 and Windows Vista Service
> Pack 2 -
> > Five Language Standalone 32-bit(KB948465)
> >
> http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3
> <http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3>
> >
> <http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3
> <http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3>>
> >
> > And, I repeat:
> >
> > What was the exact date the HD was formatted, did you do an
> "in-place
> > upgrade" (aka Repair Installation) or a Clean installation,
> and why
> > was
> > it done, James ?
> >
> > Have you scanned the system with another malware detection
> tool or
> > program lately ... such as Malwarebytes anti-malware ?
> > http://www.malwarebytes.org/
> >
> >
> > >> I just nocited that in the Windows Update applet there IS:
> > >>
> > >> You receive updates: For Windows and other products from
> > Microsoft Update
> >
> > OK *but*, can the system update ? Check when the last update was
> > installed from the Windows Update applet > View update
> history link in
> > the left frame.
> >
> >
> > MowGreen
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> > banthecheck.com
> > "Security updates should *never* have *non-security content*
> prechecked"
> >
> >
> >
> > JamesJ wrote:
> >
> > > I currently have a full version of Vista basic 32bit with sp1.
> > >
> > > Also how does one manually download sp2?
> > > Is it at the Microsoft Download site?
> > >
> > > I just nocited that in the Windows Update applet there IS:
> > >
> > > You receive updates: For Windows and other products from
> > Microsoft Update
> > >
> > > James
> > >
> > > "MowGreen" <mowgreen(a)nowandzen.com
> <mailto:mowgreen(a)nowandzen.com>
> > <mailto:mowgreen(a)nowandzen.com> <mailto:mowgreen(a)nowandzen.com>>
> > > wrote in message
> news:uCsrmu7jKHA.1652(a)TK2MSFTNGP05.phx.gbl...
> > > What was the exact date the HD was formatted, did you
> do an
> > "in-place
> > > upgrade" (aka Repair Installation) or a Clean
> installation,
> > and why
> > > was
> > > it done, James ?
> > >
> > > Does the installation media or recovery partition
> include SP1
> > or SP2 ?
> > >
> > > Have you scanned the system with another malware detection
> > tool or
> > > program lately ... such as Malwarebytes anti-malware ?
> > > http://www.malwarebytes.org/
> > >
> > >
> > > The most reliable and quickest way to install Vista
> and get
> > it updated
> > > is to install it, then manually download, *save*, and
> install the
> > > Service Packs that include *all* prequisite updates
> with no
> > security
> > > software (antivirus/security suite) installed.
> > > After getting Vista to SP2, then one should install
> the AV.
> > >
> > > To opt into Microsoft Update, use the Windows Update
> applet
> > in Control
> > > Panel. The system *must* be restarted after opting into MU
> > even if
> > > you're *not* prompted to.
> > > If there's a Permissions issue, then open IE8 in Elevated
> > Mode by using
> > > the *right* click 'Run as admin' method.
> > > Opting into MU will also allow Office to obtain updates as
> > the Office
> > > Update site no longer exists.
> > >
> > > You can ascertain that the system is opted into MU via the
> > Windows
> > > Update Control Panel applet.
> > > With the latest Windows Update Agent installed it will
> show
> > >
> > > You receive updates: For Windows and other products from
> > Microsoft
> > > Update
> > >
> > >
> > > MowGreen
> > > ===============
> > > *-343-* FDNY
> > > Never Forgotten
> > > ===============
> > >
> > > banthecheck.com
> > > "Security updates should *never* have *non-security
> content*
> > prechecked"
> > >
> > >
> > >
> > > JamesJ wrote:
> > >
> > > > So it appears I possibly had malware infection in
> september?
> > > > I formatted my HD about that time.
> > > >
> > > > Some questions on this Microsoft Update problem.
> > > > After formatting HD and reinstalling Vista, what is the
> > best way
> > > get and
> > > > install Microsoft Update?
> > > > Should I install my Office product and try to get
> updates
> > from there
> > > > (which is how I discovered this problem)?
> > > > How will I know if MU is what is being used for my
> updates?
> > > >
> > > > James
> > > >
> > > > "MowGreen" <mowgreen(a)nowandzen.com
> <mailto:mowgreen(a)nowandzen.com>
> > <mailto:mowgreen(a)nowandzen.com>
> > > <mailto:mowgreen(a)nowandzen.com>
> <mailto:mowgreen(a)nowandzen.com>>
> > > > wrote in message
> > news:%23sDiaFwjKHA.1648(a)TK2MSFTNGP05.phx.gbl...
> > > > Going by the WU.log that you've posted -
> > > >
> > > > 1) The system has the previous Version of the
> Windows
> > Update
> > > Agent
> > > > installed.
> > > > 2) It has not been updated since September and
> the last
> > > attempt at
> > > > updating failed due to files being used by
> **another
> > process**.
> > > > 3) The tray icon that notifies the User about
> updates
> > can not be
> > > > created.
> > > > 4) The system can not opt into Microsoft Update.
> > > >
> > > > I'd say that's a *clear* indication that it's
> having
> > issues using
> > > > Windows or Microsoft Update.
> > > > Frankly speaking, all of the above signs
> clearly indicates
> > > one of the
> > > > following
> > > >
> > > > 1) The presence of malware that is preventing the
> > system from
> > > opting
> > > > into MU and preventing it from updating
> > > >
> > > > 2) The OS is severely/corrupted/damaged.
> > > >
> > > > It's your system. Do what you want with it.
> > > > If I was working on it I would not futz around
> with any
> > > fixes, rather,
> > > > I'd make sure that any personal data that the
> client wants
> > > preserved is
> > > > backed up.
> > > > Then I'd format the HD and reinstall Vista.
> > > >
> > > >
> > > > MowGreen
> > > > ===============
> > > > *-343-* FDNY
> > > > Never Forgotten
> > > > ===============
> > > >
> > > > banthecheck.com
> > > > "Security updates should *never* have *non-security
> > content*
> > > prechecked"
> > > >
> > > >
> > > >
> > > > JamesJ wrote:
> > > >
> > > > > I don't believe I stated that I was having
> trouble
> > using
> > > windows
> > > > update
> > > >
> > > > > 2009-09-29 09:31:04:788 3496 dc4
> AUClnt
> > > WARNING:
> > > > Shell_NotifyIcon failed
> > > > > (dwMessage=0x0, uFlags=0x3, hr=0x80070002)
> > > >
> > > > > Seems it only logged from september 2009
> > > >
> > > >
> > > > > I selected 'Selective startup' and unchecked
> 'Load
> > startup
> > > items'.
> > > > > In the services tab I checked 'Hide all
> Microsoft
> > > services' and
> > > > > clicked 'Disable all' which was only AVG
> Watchdog.
> > > > > The same thing happened when I tried to install
> > Microsoft
> > > > Update... No
> > > > > difference.
> > > > > Problem with the clean boot is after I
> rebooted AVG
> > Watchdog
> > > > reenabled
> > > > > itself somehow and
> > > > > there were several AVG services running even
> though
> > I did
> > > a clean
> > > > boot.
> > > > >
> > > > > I even started up in 'safe mode with
> networking' and
> > > checked Task
> > > > > Manager and
> > > > > saw no AVG services running and tried again to
> > install MU
> > > and it
> > > > failed
> > > > > once again.
> > > > > So, at this point I don't believe it's AVG.
> > > > > If I recall this same problem happened when
> I had
> > > Microsoft Security
> > > > > Essentials installed
> > > > > instead of AVG.
> > > > >
> > > > > James
> > > > >
> > > > >
> > > > >
From: JamesJ on 7 Jan 2010 18:40
Ok.

Thanks again,
James
"MowGreen" <mowgreen(a)nowandzen.com> wrote in message news:%23Ln4YA$jKHA.1824(a)TK2MSFTNGP04.phx.gbl...
0x240001 WU_S_SERVICE_STOP
Windows Update Agent was stopped successfully.


The first WindowsUpdate.log you posted is *not* the one currently being
used by Windows Update, James. This log is current, shows the latest
release of the Windows Update Agent, 7.4.7600.226, is installed, and WU
appears to be functioning correctly.

I'm glad you posted this log prior to going through reformatting and
reinstalling Vista.

My advice is to *not* use Office Access to update MS Office since the
system is opted into Microsoft Update, which will offer updates for all
Microsoft software installed.

And ... you're mowst welcome. Glad to see Vista is able to update and
you didn't have to waste time with the reformat/reinstall routine.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"




JamesJ wrote:

> 2010-01-07 15:09:14:891 1132 d1c AU AU initiates service shutdown
> 2010-01-07 15:09:14:923 1132 d1c AU ########### AU: Uninitializing
> Automatic Updates ###########
> 2010-01-07 15:09:15:485 1132 d1c Agent Sending shutdown notification to
> client
> 2010-01-07 15:09:15:501 1132 d1c Report CWERReporter finishing event
> handling. (00000000)
> 2010-01-07 15:09:15:720 1132 d1c Service *********
> 2010-01-07 15:09:15:720 1132 d1c Service ** END ** Service: Service
> exit [Exit code = 0x240001]
> If I forget I want to let you know that I appreciate your assistance here.
>
> Not sure what you meant by going to programs but, here's what I got:
>
> 2010-01-07 15:09:15:720 1132 d1c Service *************
> 2010-01-07 17:21:15:733 1108 9fc Misc =========== Logging initialized
> (build: 7.4.7600.226, tz: -0500) ===========
> 2010-01-07 17:21:15:733 1108 9fc Misc = Process:
> C:\Windows\system32\svchost.exe
> 2010-01-07 17:21:15:812 1108 9fc Misc = Module:
> c:\windows\system32\wuaueng.dll
> 2010-01-07 17:21:15:733 1108 9fc Service *************
> 2010-01-07 17:21:15:968 1108 9fc Service ** START ** Service: Service
> startup
> 2010-01-07 17:21:16:046 1108 9fc Service *********
> 2010-01-07 17:21:21:749 1108 9fc Agent * WU client version 7.4.7600.226
> 2010-01-07 17:21:21:827 1108 9fc Agent * Base directory:
> C:\Windows\SoftwareDistribution
> 2010-01-07 17:21:21:905 1108 9fc Agent * Access type: No proxy
> 2010-01-07 17:21:22:062 1108 9fc Agent * Network state: Connected
> 2010-01-07 17:22:28:667 1108 9fc Report CWERReporter::Init succeeded
> 2010-01-07 17:22:28:667 1108 9fc Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2010-01-07 17:22:28:667 1108 9fc Agent *********** Agent: Initializing
> global settings cache ***********
> 2010-01-07 17:22:28:667 1108 9fc Agent * WSUS server: <NULL>
> 2010-01-07 17:22:28:667 1108 9fc Agent * WSUS status server: <NULL>
> 2010-01-07 17:22:28:667 1108 9fc Agent * Target group: (Unassigned
> Computers)
> 2010-01-07 17:22:28:667 1108 9fc Agent * Windows Update access
> disabled: No
> 2010-01-07 17:22:28:683 1108 9fc DnldMgr Download manager restoring 0
> downloads
> 2010-01-07 17:22:28:683 1108 9fc AU ########### AU: Initializing
> Automatic Updates ###########
> 2010-01-07 17:22:28:683 1108 9fc AU # Approval type: Pre-download
> notify (User preference)
> 2010-01-07 17:22:28:683 1108 9fc AU # Will display featured software
> notifications (User preference)
> 2010-01-07 17:22:28:792 1108 9fc AU Initializing featured updates
> 2010-01-07 17:22:28:792 1108 9fc AU Found 0 cached featured updates
> 2010-01-07 17:22:28:792 1108 9fc AU AU finished delayed initialization
> 2010-01-07 17:22:29:776 1108 9fc Report *********** Report:
> Initializing static reporting data ***********
> 2010-01-07 17:22:29:776 1108 9fc Report * OS Version = 6.0.6002.2.0.66304
> 2010-01-07 17:22:29:776 1108 9fc Report * OS Product Type = 0x00000002
> 2010-01-07 17:22:29:823 1108 9fc Report * Computer Brand = Equus
> Computer Systems
> 2010-01-07 17:22:29:823 1108 9fc Report * Computer Model = Nobilis
> 2010-01-07 17:22:29:839 1108 9fc Report * Bios Revision = ASUS A7V8X-X
> ACPI BIOS Revision 1013
> 2010-01-07 17:22:29:839 1108 9fc Report * Bios Name = Award Modular
> BIOS v6.0
> 2010-01-07 17:22:29:839 1108 9fc Report * Bios Release Date =
> 2004-09-02T00:00:00
> 2010-01-07 17:22:29:839 1108 9fc Report * Locale ID = 1033
> 2010-01-07 17:22:34:839 1108 c50 Report CWERReporter finishing event
> handling. (00000000)
>
> "MowGreen" <mowgreen(a)nowandzen.com <mailto:mowgreen(a)nowandzen.com>>
> wrote in message news:Oug18q9jKHA.1824(a)TK2MSFTNGP04.phx.gbl...
> It appears that the WindowsUpdate.log you posted was not the current
> one.
> Click the Start orb > in the Start Search field type in
> windowsupdate.log
> Under Programs, click on windowsupdate.log.
> Post the last 50 or so lines of that log into your reply, please.
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> JamesJ wrote:
>
> > I believe the date of the clean install using the format option
> was Sep
> > 29 2009.
> > That’s the creation date of a folder I created that day of the
> install.
> > I format my HD and install Vista once or twice a year no matter what.
> >
> > The last Vista update was: 12/09/2009
> > I uninstalled AVGFree on Wed and installed Microsoft Security
> Essentials
> > and that Updated this morning (1/7/2010):
> >
> > Definition Update for Microsoft Security Essentials - KB972696
> > (Definition 1.71.1885.0)
> >
> > James
> >
> > "MowGreen" <mowgreen(a)nowandzen.com
> <mailto:mowgreen(a)nowandzen.com> <mailto:mowgreen(a)nowandzen.com>>
> > wrote in message
> news:%23m%23srd8jKHA.5604(a)TK2MSFTNGP04.phx.gbl...
> > Windows Server 2008 Service Pack 2 and Windows Vista Service
> Pack 2 -
> > Five Language Standalone 32-bit(KB948465)
> >
> http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3
> <http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3>
> >
> <http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3
> <http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3>>
> >
> > And, I repeat:
> >
> > What was the exact date the HD was formatted, did you do an
> "in-place
> > upgrade" (aka Repair Installation) or a Clean installation,
> and why
> > was
> > it done, James ?
> >
> > Have you scanned the system with another malware detection
> tool or
> > program lately ... such as Malwarebytes anti-malware ?
> > http://www.malwarebytes.org/
> >
> >
> > >> I just nocited that in the Windows Update applet there IS:
> > >>
> > >> You receive updates: For Windows and other products from
> > Microsoft Update
> >
> > OK *but*, can the system update ? Check when the last update was
> > installed from the Windows Update applet > View update
> history link in
> > the left frame.
> >
> >
> > MowGreen
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> > banthecheck.com
> > "Security updates should *never* have *non-security content*
> prechecked"
> >
> >
> >
> > JamesJ wrote:
> >
> > > I currently have a full version of Vista basic 32bit with sp1.
> > >
> > > Also how does one manually download sp2?
> > > Is it at the Microsoft Download site?
> > >
> > > I just nocited that in the Windows Update applet there IS:
> > >
> > > You receive updates: For Windows and other products from
> > Microsoft Update
> > >
> > > James
> > >
> > > "MowGreen" <mowgreen(a)nowandzen.com
> <mailto:mowgreen(a)nowandzen.com>
> > <mailto:mowgreen(a)nowandzen.com> <mailto:mowgreen(a)nowandzen.com>>
> > > wrote in message
> news:uCsrmu7jKHA.1652(a)TK2MSFTNGP05.phx.gbl...
> > > What was the exact date the HD was formatted, did you
> do an
> > "in-place
> > > upgrade" (aka Repair Installation) or a Clean
> installation,
> > and why
> > > was
> > > it done, James ?
> > >
> > > Does the installation media or recovery partition
> include SP1
> > or SP2 ?
> > >
> > > Have you scanned the system with another malware detection
> > tool or
> > > program lately ... such as Malwarebytes anti-malware ?
> > > http://www.malwarebytes.org/
> > >
> > >
> > > The most reliable and quickest way to install Vista
> and get
> > it updated
> > > is to install it, then manually download, *save*, and
> install the
> > > Service Packs that include *all* prequisite updates
> with no
> > security
> > > software (antivirus/security suite) installed.
> > > After getting Vista to SP2, then one should install
> the AV.
> > >
> > > To opt into Microsoft Update, use the Windows Update
> applet
> > in Control
> > > Panel. The system *must* be restarted after opting into MU
> > even if
> > > you're *not* prompted to.
> > > If there's a Permissions issue, then open IE8 in Elevated
> > Mode by using
> > > the *right* click 'Run as admin' method.
> > > Opting into MU will also allow Office to obtain updates as
> > the Office
> > > Update site no longer exists.
> > >
> > > You can ascertain that the system is opted into MU via the
> > Windows
> > > Update Control Panel applet.
> > > With the latest Windows Update Agent installed it will
> show
> > >
> > > You receive updates: For Windows and other products from
> > Microsoft
> > > Update
> > >
> > >
> > > MowGreen
> > > ===============
> > > *-343-* FDNY
> > > Never Forgotten
> > > ===============
> > >
> > > banthecheck.com
> > > "Security updates should *never* have *non-security
> content*
> > prechecked"
> > >
> > >
> > >
> > > JamesJ wrote:
> > >
> > > > So it appears I possibly had malware infection in
> september?
> > > > I formatted my HD about that time.
> > > >
> > > > Some questions on this Microsoft Update problem.
> > > > After formatting HD and reinstalling Vista, what is the
> > best way
> > > get and
> > > > install Microsoft Update?
> > > > Should I install my Office product and try to get
> updates
> > from there
> > > > (which is how I discovered this problem)?
> > > > How will I know if MU is what is being used for my
> updates?
> > > >
> > > > James
> > > >
> > > > "MowGreen" <mowgreen(a)nowandzen.com
> <mailto:mowgreen(a)nowandzen.com>
> > <mailto:mowgreen(a)nowandzen.com>
> > > <mailto:mowgreen(a)nowandzen.com>
> <mailto:mowgreen(a)nowandzen.com>>
> > > > wrote in message
> > news:%23sDiaFwjKHA.1648(a)TK2MSFTNGP05.phx.gbl...
> > > > Going by the WU.log that you've posted -
> > > >
> > > > 1) The system has the previous Version of the
> Windows
> > Update
> > > Agent
> > > > installed.
> > > > 2) It has not been updated since September and
> the last
> > > attempt at
> > > > updating failed due to files being used by
> **another
> > process**.
> > > > 3) The tray icon that notifies the User about
> updates
> > can not be
> > > > created.
> > > > 4) The system can not opt into Microsoft Update.
> > > >
> > > > I'd say that's a *clear* indication that it's
> having
> > issues using
> > > > Windows or Microsoft Update.
> > > > Frankly speaking, all of the above signs
> clearly indicates
> > > one of the
> > > > following
> > > >
> > > > 1) The presence of malware that is preventing the
> > system from
> > > opting
> > > > into MU and preventing it from updating
> > > >
> > > > 2) The OS is severely/corrupted/damaged.
> > > >
> > > > It's your system. Do what you want with it.
> > > > If I was working on it I would not futz around
> with any
> > > fixes, rather,
> > > > I'd make sure that any personal data that the
> client wants
> > > preserved is
> > > > backed up.
> > > > Then I'd format the HD and reinstall Vista.
> > > >
> > > >
> > > > MowGreen
> > > > ===============
> > > > *-343-* FDNY
> > > > Never Forgotten
> > > > ===============
> > > >
> > > > banthecheck.com
> > > > "Security updates should *never* have *non-security
> > content*
> > > prechecked"
> > > >
> > > >
> > > >
> > > > JamesJ wrote:
> > > >
> > > > > I don't believe I stated that I was having
> trouble
> > using
> > > windows
> > > > update
> > > >
> > > > > 2009-09-29 09:31:04:788 3496 dc4
> AUClnt
> > > WARNING:
> > > > Shell_NotifyIcon failed
> > > > > (dwMessage=0x0, uFlags=0x3, hr=0x80070002)
> > > >
> > > > > Seems it only logged from september 2009
> > > >
> > > >
> > > > > I selected 'Selective startup' and unchecked
> 'Load
> > startup
> > > items'.
> > > > > In the services tab I checked 'Hide all
> Microsoft
> > > services' and
> > > > > clicked 'Disable all' which was only AVG
> Watchdog.
> > > > > The same thing happened when I tried to install
> > Microsoft
> > > > Update... No
> > > > > difference.
> > > > > Problem with the clean boot is after I
> rebooted AVG
> > Watchdog
> > > > reenabled
> > > > > itself somehow and
> > > > > there were several AVG services running even
> though
> > I did
> > > a clean
> > > > boot.
> > > > >
> > > > > I even started up in 'safe mode with
> networking' and
> > > checked Task
> > > > > Manager and
> > > > > saw no AVG services running and tried again to
> > install MU
> > > and it
> > > > failed
> > > > > once again.
> > > > > So, at this point I don't believe it's AVG.
> > > > > If I recall this same problem happened when
> I had
> > > Microsoft Security
> > > > > Essentials installed
> > > > > instead of AVG.
> > > > >
> > > > > James
> > > > >
> > > > >
> > > > >
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