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From: Woody on 18 Sep 2008 06:46
Andy Hewitt <thewildrover(a)me.com> wrote:

> Woody <usenet(a)alienrat.co.uk> wrote:
>
> [..]
> > > I've also had good service from other reputedly poor service suppliers,
> > > such as 7Dayshop.com, who I've had to return items to without any bother
> > > at all.
> >
> > Yes, I have recently returned a laser printer to dabs, which I expected
> > to be really bad and it was a smooth and faultless system.
>
> Did I see they're owned by BT now as well? Which makes that even more
> amazing!

It would. I didn't know that. I was very impressed with the returns
process. Go to the list of orders you have made, select the item to
return, press 'return this item', go to a page to select why you are
returning it (and optionally some text to explain it).
Then you get an email with a returns number, and a label to print and
put on the box (which is quite amusing when you are returning a
printer!)


--
Woody
From: Jon B on 18 Sep 2008 06:52
Andy Hewitt <thewildrover(a)me.com> wrote:

> Woody <usenet(a)alienrat.co.uk> wrote:
>
> [..]
> > > I've also had good service from other reputedly poor service suppliers,
> > > such as 7Dayshop.com, who I've had to return items to without any bother
> > > at all.
> >
> > Yes, I have recently returned a laser printer to dabs, which I expected
> > to be really bad and it was a smooth and faultless system.
>
> Did I see they're owned by BT now as well?

They are indeed. Get regular emails from Dabs now pushing various leased
line services.
--
Jon B
Above email address IS valid.
<http://www.bramley-computers.co.uk/> Apple Laptop Repairs.
From: Jon B on 18 Sep 2008 06:53
Woody <usenet(a)alienrat.co.uk> wrote:

> Andy Hewitt <thewildrover(a)me.com> wrote:
>
> > Woody <usenet(a)alienrat.co.uk> wrote:
> >
> > [..]
> > > > I've also had good service from other reputedly poor service suppliers,
> > > > such as 7Dayshop.com, who I've had to return items to without any bother
> > > > at all.
> > >
> > > Yes, I have recently returned a laser printer to dabs, which I expected
> > > to be really bad and it was a smooth and faultless system.
> >
> > Did I see they're owned by BT now as well? Which makes that even more
> > amazing!
>
> It would. I didn't know that. I was very impressed with the returns
> process. Go to the list of orders you have made, select the item to
> return, press 'return this item', go to a page to select why you are
> returning it (and optionally some text to explain it).
> Then you get an email with a returns number, and a label to print and
> put on the box (which is quite amusing when you are returning a
> printer!)

That is how the eBuyer process 'usually' works now.
--
Jon B
Above email address IS valid.
<http://www.bramley-computers.co.uk/> Apple Laptop Repairs.
From: Andy Hewitt on 18 Sep 2008 07:05
Woody <usenet(a)alienrat.co.uk> wrote:

> Andy Hewitt <thewildrover(a)me.com> wrote:
>
> > Woody <usenet(a)alienrat.co.uk> wrote:
> >
> > [..]
> > > > I've also had good service from other reputedly poor service suppliers,
> > > > such as 7Dayshop.com, who I've had to return items to without any bother
> > > > at all.
> > >
> > > Yes, I have recently returned a laser printer to dabs, which I expected
> > > to be really bad and it was a smooth and faultless system.
> >
> > Did I see they're owned by BT now as well? Which makes that even more
> > amazing!
>
> It would. I didn't know that. I was very impressed with the returns
> process. Go to the list of orders you have made, select the item to
> return, press 'return this item', go to a page to select why you are
> returning it (and optionally some text to explain it).
> Then you get an email with a returns number, and a label to print and
> put on the box (which is quite amusing when you are returning a
> printer!)

I like CPC myself. A quick phone call, they send a new item, and collect
the old one at the same time.

--
Andy Hewitt
<http://web.me.com/andrewhewitt1/>
From: Stimpy on 18 Sep 2008 09:38
On Thu, 18 Sep 2008 10:41:06 +0100, Jon B wrote
>
> Last time I used (and needed to contact) Amazon was for an item via a
> 3rd party, which I'd bought listed as in stock and been charged for, and
> after a month still not received. Basically got a 'not our problem' off
> Amazon response. Luckily finally did get a refund so all was well in the
> end, but wasn't good when couldn't get to talk to Amazon nor were the
> 3rd party answer the phone.

I don't like the way Amazon has gone from a retailer to a 'marketplace' for
many items.

If I go to Amazon I want to buy from Amazon not end up dealing with an
unknown third-party organisation. If anything goes wrong with these
third-party purchases, Amazon don't seem interested in getting involved.

They're ok for their core products - books, DVDs - but not for much else
these days

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