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From: Jon B on 18 Sep 2008 10:09
Stimpy <stimpy1997uk(a)yahoo.com> wrote:

> On Thu, 18 Sep 2008 10:41:06 +0100, Jon B wrote
> >
> > Last time I used (and needed to contact) Amazon was for an item via a
> > 3rd party, which I'd bought listed as in stock and been charged for, and
> > after a month still not received. Basically got a 'not our problem' off
> > Amazon response. Luckily finally did get a refund so all was well in the
> > end, but wasn't good when couldn't get to talk to Amazon nor were the
> > 3rd party answer the phone.
>
> I don't like the way Amazon has gone from a retailer to a 'marketplace' for
> many items.
>
> If I go to Amazon I want to buy from Amazon not end up dealing with an
> unknown third-party organisation. If anything goes wrong with these
> third-party purchases, Amazon don't seem interested in getting involved.
>
> They're ok for their core products - books, DVDs - but not for much else
> these days

Yeah, I'd only deal direct with Amazon, or go direct to the market place
buyer now (not via Amazon). At least it is clear cut who to shout at
then when things go wrong.
--
Jon B
Above email address IS valid.
<http://www.bramley-computers.co.uk/> Apple Laptop Repairs.
From: Sara Kirk on 18 Sep 2008 10:50
In article <0001HW.C4F81882003F9181F0407648(a)news.eclipse.co.uk>,
Stimpy <stimpy1997uk(a)yahoo.com> wrote:

> On Thu, 18 Sep 2008 10:41:06 +0100, Jon B wrote
> >
> > Last time I used (and needed to contact) Amazon was for an item via a
> > 3rd party, which I'd bought listed as in stock and been charged for, and
> > after a month still not received. Basically got a 'not our problem' off
> > Amazon response. Luckily finally did get a refund so all was well in the
> > end, but wasn't good when couldn't get to talk to Amazon nor were the
> > 3rd party answer the phone.
>
> I don't like the way Amazon has gone from a retailer to a 'marketplace' for
> many items.
>
> If I go to Amazon I want to buy from Amazon not end up dealing with an
> unknown third-party organisation. If anything goes wrong with these
> third-party purchases, Amazon don't seem interested in getting involved.
>
> They're ok for their core products - books, DVDs - but not for much else
> these days

Agreed.

--
Sara

The teeth are free at last! Fly free, young teethies!
From: zoara on 18 Sep 2008 11:25
Jon B <black.hole(a)jonbradbury.com> wrote:

> Last time I used (and needed to contact) Amazon was for an item via a
> 3rd party, which I'd bought listed as in stock and been charged for, and
> after a month still not received. Basically got a 'not our problem' off
> Amazon response. Luckily finally did get a refund so all was well in the
> end, but wasn't good when couldn't get to talk to Amazon nor were the
> 3rd party answer the phone.

I loathe that "third-party but listed on Amazon" thing. It makes it more
difficult to see what's actually in stock from Amazon themselves, and
the only times I have used the third parties I have had problems -
nothing huge, just not as efficient or slick as Amazon.

-z-

--
am forget my password of mac,did you give me
password on new email marko.[redacted]@yahoo.com
From: Chris Ridd on 18 Sep 2008 12:26
On 2008-09-18 16:25:17 +0100, me18(a)privacy.net (zoara) said:

> Jon B <black.hole(a)jonbradbury.com> wrote:
>
>> Last time I used (and needed to contact) Amazon was for an item via a
>> 3rd party, which I'd bought listed as in stock and been charged for, and
>> after a month still not received. Basically got a 'not our problem' off
>> Amazon response. Luckily finally did get a refund so all was well in the
>> end, but wasn't good when couldn't get to talk to Amazon nor were the
>> 3rd party answer the phone.
>
> I loathe that "third-party but listed on Amazon" thing. It makes it more
> difficult to see what's actually in stock from Amazon themselves, and
> the only times I have used the third parties I have had problems -
> nothing huge, just not as efficient or slick as Amazon.

The bother is that they usually sting you on postage.

Compare with play.com - everything there is free postage, so you know
what it'll cost.

Cheers,

Chris

From: A.Lee on 18 Sep 2008 12:46
<peterd.news(a)googlemail.com> wrote:

> I had two hard drives to return, both I suspect screwed by a faulty
> SATA interface.
>
> Amazon returns:
> click click, print out postage paid return label.
> Replacement arrived the next day, before I'd even posted the return
> back to them. What service!
>
> ebuyer:
> click click - error message too many redirects.


And yet I have had the opposite.
Amazon are complete arseholes in my view, with ebuyer sending out a
replacement before I had even sent the faulty modem back to them.

It is such a wide market that no two peoples views are the same about
each retailer.
Alan.

--
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