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From: Christof Meerwald on 11 Jan 2010 03:25
On Sun, 10 Jan 2010 13:21:13 -0800 (PST), CJB wrote:
[...]
> However with My3 being down for quite long periods due to an upgrade,
> and also with problems accessing My3 due to Three's use of very old
> (and unsupported) security layer SSL 2.0,

My browser says "TLS v1.0 256 bit AES-256 (1024 bit DHE_RSA/SHA)".


Christof

--
http://cmeerw.org sip:cmeerw at cmeerw.org
mailto:cmeerw at cmeerw.org xmpp:cmeerw at cmeerw.org
From: RCC on 11 Jan 2010 12:46
In message
<ed58bfe3-a048-47df-ab6f-f2ec087bdb39(a)r5g2000yqb.googlegroups.com>, CJB
<chrisjbrady(a)gmail.com> writes
>On Jan 10, 10:03�pm, "Graham J" <graham(a)invalid> wrote:
>> "CJB" <chrisjbr...(a)gmail.com> wrote in message
>>
>> news:3d44724a-ad18-4cb7-b87d-32699888ab8b(a)j24g2000yqa.googlegroups.com...
>> Ditching the One Month Three Dongle Deal
>>
>> I have a one month contract arrangement with Three for a dongle in
>> order to access the Internet on my laptop. I pay this using DD.
>>
>> However with My3 being down for quite long periods due to an upgrade,
>> and also with problems accessing My3 due to Three's use of very old
>> (and unsupported) security layer SSL 2.0, I am unable to access My3
>> reliably in order to check my Internet usage. And I have recently
>> exceeded my allowance a tad - at an extra cost of 8 over my top-up
>> charge.
>>
>> Therefore I am thinking of ditching the dongle in favour of using a
>> PAYG Skypephone S2 as a modem.
>>
>> But my question is how easy is it to cancel the one month direct debit
>> payment to Three?
>>
>> I have always vowed never to do 'DD' and this is my only one. But I
>> keep reading on the web of problems with Three's Customer Services and
>> screw ups with payments and contracts, and I am concerned that when I
>> request cancellation they may actually cancel the service but may
>> continue to keep taking payments from my credit card account.
>>
>> Thanks - Chris Brady.
>>
>> -------------------------------------------------------------------
>>
>> Advise your bank of the situation and explain very clearly that if they pay
>> a DD againts your instructions you will immediately cancel your account.
>>
>> Then set up a new account with a different bank so that you have an account
>> in place when you have to carry out your threat.
>>
>> If you don't have to carry out the threat, keep this separate account purely
>> for DDs and possibly debit card payments over the net, and put only enough
>> money in it to cover the payments you have authorised.
>>
>> --
>> Graham J
>
>Interesting reply. Goog strategy. Thank you. Chris Brady,

Why not ring 3 and cancel. If they screw it up, follow a more robust
strategy, the amount at risk from a one month overrun is trivial
compared to the pain of moving bank account or credit card, and most
providers get more things right than wrong (remember its mainly
dissatisfied people who post comments so the world looks worse than it
is).

You say DD then you say credit card account: what do you really mean?
They are not the same. DD is from a current account and has a strict
code of practice: if its a continuous credit card charge the situation
is less clear.

When you ring 3 be clear and ask them to confirm back to you when the
last DD will be taken and at what point it will be cancelled. Make sure
you tie in the cancellation with a suitable date. An attempt to cancel
on the evening of the 12th with DD due out on 13th is doomed to failure.
Be reasonable and expect them to be.

Give 3 a chance!

--
Richard C
From: R. Mark Clayton on 11 Jan 2010 20:03
DD can be cancelled with you bank, but make sure you send boilerplate
("failed to fulfil the contract " etc. etc.) to 3 by recorded delivery.

They have so many dissatisfied customers it is unlikely that they would
single you out for a summons or bailiffs if you refuse.

As long as it is a DD and they can't exert a CCCA then you should be OK.

"CJB" <chrisjbrady(a)gmail.com> wrote in message
news:3d44724a-ad18-4cb7-b87d-32699888ab8b(a)j24g2000yqa.googlegroups.com...
Ditching the One Month Three Dongle Deal

I have a one month contract arrangement with Three for a dongle in
order to access the Internet on my laptop. I pay this using DD.

However with My3 being down for quite long periods due to an upgrade,
and also with problems accessing My3 due to Three's use of very old
(and unsupported) security layer SSL 2.0, I am unable to access My3
reliably in order to check my Internet usage. And I have recently
exceeded my allowance a tad - at an extra cost of �8 over my top-up
charge.

Therefore I am thinking of ditching the dongle in favour of using a
PAYG Skypephone S2 as a modem.

But my question is how easy is it to cancel the one month direct debit
payment to Three?

I have always vowed never to do 'DD' and this is my only one. But I
keep reading on the web of problems with Three's Customer Services and
screw ups with payments and contracts, and I am concerned that when I
request cancellation they may actually cancel the service but may
continue to keep taking payments from my credit card account.

Thanks - Chris Brady.


From: CJB on 13 Jan 2010 20:03
On Jan 12, 1:03 am, "R. Mark Clayton" <nospamclay...(a)btinternet.com>
wrote:
> DD can be cancelled with you bank, but make sure you send boilerplate
> ("failed to fulfil the contract " etc. etc.) to 3 by recorded delivery.
>
> They have so many dissatisfied customers it is unlikely that they would
> single you out for a summons or bailiffs if you refuse.
>
> As long as it is a DD and they can't exert a CCCA then you should be OK.
>
> "CJB" <chrisjbr...(a)gmail.com> wrote in message
>
> news:3d44724a-ad18-4cb7-b87d-32699888ab8b(a)j24g2000yqa.googlegroups.com...
> Ditching the One Month Three Dongle Deal
>
> I have a one month contract arrangement with Three for a dongle in
> order to access the Internet on my laptop. I pay this using DD.
>
> However with My3 being down for quite long periods due to an upgrade,
> and also with problems accessing My3 due to Three's use of very old
> (and unsupported) security layer SSL 2.0, I am unable to access My3
> reliably in order to check my Internet usage. And I have recently
> exceeded my allowance a tad - at an extra cost of £8 over my top-up
> charge.
>
> Therefore I am thinking of ditching the dongle in favour of using a
> PAYG Skypephone S2 as a modem.
>
> But my question is how easy is it to cancel the one month direct debit
> payment to Three?
>
> I have always vowed never to do 'DD' and this is my only one. But I
> keep reading on the web of problems with Three's Customer Services and
> screw ups with payments and contracts, and I am concerned that when I
> request cancellation they may actually cancel the service but may
> continue to keep taking payments from my credit card account.
>
> Thanks - Chris Brady.

OK - called in at the Three shop in the Strand. Junior sales assistant
couldn't really help and had to keep going back to the manager to ask
my questions - so had a bit of chinese whispers going on. I hate that.
So I asked to speak with the manager who gave me that "I'm too bored
to help" look. However I did ascertain that Three only does DD and not
CPA. And to cancel a dongle deal I have to phone CS on 555 (or was it
500?) with 30 days notice. When I bought the dongle I was told 14 days
notice was required. I said "can't I write" and he said "no, it has to
be done via the phone!"?? The manager didn't say exactly when after
notification I shouldn't use the dongle. He also said that payment
plans for using the S2 and the dongle were exactly the same and that
there was no advantage of one over the other. Hmm... I said there was
one - the S2 was faster - it has a better arial for a start. He
couldn't refute that.

Now I have to find a way of using the S2 for the Internet as cheaply
as possible. Any ideas please?

CJB.
From: Steve Terry on 13 Jan 2010 22:05

"CJB" <chrisjbrady(a)gmail.com> wrote in message
news:914aa436-9fdb-47ed-9367-8a2fb19e8101(a)v25g2000yqk.googlegroups.com...
On Jan 12, 1:03 am, "R. Mark Clayton" <nospamclay...(a)btinternet.com>
wrote:
<snip>
>Now I have to find a way of using the S2 for the Internet as cheaply
>as possible. Any ideas please?
>CJB.
>
>
Google groups archives is your friend
http://groups.google.co.uk/advanced_search?hl=en&q=&hl=en&

Steve Terry
--
Get a free Three 3pay Sim with �2 bonus after �10 top up
http://freeagent.three.co.uk/stand/view/id/5276


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