Error 0x80070002
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From: PA Bear [MS MVP] on 26 Sep 2009 13:01 Sabrina Shen is NOT an MS MVP and apparently isn't aware that an updated (Sept-09) version of CheckSUR tool was released earlier this week: It's supported in Vista SP2 and may be able to resolve your 0x80070002 error. Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7 (September 2009) http://support.microsoft.com/?kbid=947821 Vista 32-bit: http://www.microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293 Vista 64-bit: http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064 As posted by my colleague MowGreen: <QP> Please *note* that it is a 97 MB download. Once the download completes close all open programs and browsers. Now run Windows6.0-KB947821-v5-x86.msu by double left clicking on it as you would an .exe file. It will take some time to run. When it's done, the error should be resolved. If not, open the log that CheckSUR created located at WINDOWS\Logs\CBS\CheckSUR.log <=here Copy and paste it contents into a reply to this thread. </QP> -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 www.banthecheck.com Tim wrote: > When I didn't get a solution I went on the MS Forum and rec'd this from an > MS MVP. I didn't download the SRUT in the 2nd solution as it's for SP1 and > I'm on SP2 but bhe suggestions didn't work yet so I sent the files and am > waiting for a reply. > > Dear Tim, > > Thank you for contacting Microsoft Windows Update Support. My name is > Sabrina, and I am glad to work with you. For your reference, the case ID > for > this service request is SRX1112861026. > > From the problem description, I understand that it failed to search for > the > updates with the error code 0x80070002. After renamed the SD folder, the > issue persists. Please feel free to let me know if I misunderstood. > > This issue can be caused by many factors, such as: > > 1. Improper Internet Explorer settings. > 2. Corrupted Windows Update temporary folder. > 3. Corrupted system files > > We will address some of the more common causes of this issue. It is > important that we attempt to connect to the Windows Update web site after > each step to confirm whether the resolution has worked. This will prevent > us > from having to proceed with additional troubleshooting steps and provide > us > with valuable feedback to further develop our support resolutions for you > and our future customers. Your assistance is greatly appreciated. > > Step 1 Use the System File Checker (SFC) to scan system files > =============================================== > The System File Checker tool gives an administrator the ability to scan > all > protected files to verify their versions. To do so, follow these steps: > > 1. Click "Start", type "CMD" (without quotation marks) in the "Start > Search" > box. Right click on the "CMD.exe" file, choose "Run as Administrator". > 2. Copy and paste "SFC /Scannow" (without quotation marks) in the "Open" > box, and click "OK". > > Note: There is a SPACE between "SFC" and "/Scannow", this command will > take > several minutes to complete and may require access to the Windows > installation source files. If prompted to insert the CD, click "Continue" > each time it prompts. > > Step 2 System Update Readiness Tool > ============================== > This issue can occur due to corrupted system files. System resources, such > as file data, registry data, and even in-memory data, can develop > inconsistencies during the lifetime of the operating system. These > inconsistencies might be caused by various hardware failures or might be > caused by software issues. In some cases, these inconsistencies can affect > the Windows servicing store, and they can cause software updates not to > work. The System Update Readiness Tool tries to resolve these > inconsistencies. When the System Update Readiness Tool detects incorrect > manifests, files, or registry data, it might replace the incorrect data > with a corrected version. > > 1. Please download the System Update Readiness Tool from the link below > according to your System Type: > > System Update Readiness Tool for Windows Vista 32-bit > http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en > > System Update Readiness Tool for Windows Vista 64-bit > http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en > > 2. Double click on the downloaded file to run the System Update Readiness > Tool and restart the computer. > > After that, let's go to retry our update issue again. If the issue > persists, > let's go take the next step. > > Step 3 Reset Internet Explorer settings > ============================= > 1. Please open Internet Explorer, click "Tools", and click "Internet > Options". > 2. Switch to the "Advanced" tab. > 3. Refer to "Reset Internet Explorer Settings" section, and click "Reset". > 4. Click "Close" when the resetting process is complete. > 5. Uncheck the "Enable third-party browser extensions" option in the > Browsing box. > 6. Click "Apply", click "OK". > > For more information, please refer to the following Microsoft Knowledge > Base > Article: > > How to optimize or reset Internet Explorer 7 > http://support.microsoft.com/kb/936213/en-us > > Now try Windows Update to see if the issue has been resolved. > > If the issue persists, please help gather the following information for > further research. > > How to capture a screenshot if an error message is received > =========================== > 1. Press the Print Screen key (PrtScn) on your keyboard. > 2. Click "Start", type "mspaint" in the Search Bar and Press Enter. > 3. In the Paint program, click "Edit", click "Paste". Then click "File", > and > click "Save". > 4. The "Save As" dialogue box will appear. Type a file name in the "File > name:" box, for example: "screenshot". > 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save > as > type" box, click "Desktop" on the left pane and then click "Save". > > Please send this saved JPEG file to my email account at > v-30sabs(a)mssupport.microsoft.com > > How to collect the System Information > =========================== > The System Information can provide us with more information about the > current status of the system. I would like to check it for you. Please > send > it to me using the following steps: > > 1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to > start > System Information. > 2. On the popup window, on the menu bar, click "File", and click "Save", > type a file name and then choose NFO as "Save as type", click "Desktop" on > the left pane, and click "Save". > > Please send it as an attachment to v-30sabs(a)mssupport.microsoft.com. If > the > file is too large to be sent, please right-click on the exported file, > choose "Send To" -> "Compressed (zipped) Folder", and then send the zip > file to v-30sabs(a)mssupport.microsoft.com for further research. > > How to collect the WindowsUpdate.log file > =========================== > 1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the > Search Bar and Press Enter. We will see a file named "WindowsUpdate.log" > 2. Now click "File" and then click "Save As". > 3. From the left panel, click "Desktop" and click "Save". > > The file will be saved to your Desktop. Please send the file as an > attachment in an email to v-30sabs(a)mssupport.microsoft.com. > > Note: When attaching files to emails, the process will vary depending on > the > email application being used. Most applications will provide you with > either > an "Attach" button or a Paper Clip Icon to click in order to attach a > file. > After clicking this button/icon you must browse to the file you wish to > attach and select it by either double clicking it or clicking it once and > then clicking on the "Attach" button. > > Please try my suggestions and let me know the results at your earliest > convenience. If you have any other questions, please do not hesitate to > let > me know. > > I look forward to your response. > > Best Regards, > > Sabrina Shen > v-30sabs(a)mssupport.microsoft.com > Microsoft Windows Update Support Professional > > Satisfied customers are my top priority. Please let either myself or my > manager know what you think of the level of service provided. You can send > feedback directly to my manager, Roger Yuan at: > v-30rogy(a)mssupport.microsoft.com > > Bing.com was designed to help you overcome search overload and make > faster, > more informed decisions when searching online. Try Bing now at > http://www.bing.com > >> >> >> "Tim" wrote: >> >>> Hi >>> >>> I get automatic Windows Updates fine, and can also download them by >>> going >>> into All Programme, Updades, but I can't access the MS Updates site. >>> >>> When I go to there a message says "Checking if your computer has the >>> latest version of Windows updating software for use with the website…" >>> followed by a page with error 0x80070002. >>> >>> Solutions in other threads don't work, including disabling Update & >>> deleting temporary update files, renaming a file "rename.bat" and using >>> the Fixit programme. >>> >>> How else can I get into Updates? >>> >>> -- >>> TIA >>> >>> Tim >> I hae the same problem >> please help me >> thanks
From: Tim on 26 Sep 2009 14:45 Robear Thanks. When I downloaded the checker it ran before I could close my browser but here's the result from the CheckSUR log ================================= Checking System Update Readiness. Binary Version 6.0.6002.22202 Package Version 6.0 2009-09-26 18:41 Checking Windows Servicing Packages Checking Package Manifests and Catalogs Checking Package Watchlist Checking Component Watchlist Checking Packages Checking Component Store Summary: Seconds executed: 2756 No errors detected I tried to access the Updates site afterwards but couldn't get through. -- TIA Tim "PA Bear [MS MVP]" wrote: > Sabrina Shen is NOT an MS MVP and apparently isn't aware that an updated > (Sept-09) version of CheckSUR tool was released earlier this week: It's > supported in Vista SP2 and may be able to resolve your 0x80070002 error. > > Description of the System Update Readiness Tool for Windows Vista, for > Windows Server 2008, and for Windows 7 (September 2009) > http://support.microsoft.com/?kbid=947821 > > Vista 32-bit: > http://www.microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293 > > Vista 64-bit: > http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064 > > As posted by my colleague MowGreen: > > <QP> > Please *note* that it is a 97 MB download. > > Once the download completes close all open programs and browsers. > > Now run Windows6.0-KB947821-v5-x86.msu by double left clicking on it as you > would an .exe file. It will take some time to run. When it's done, the error > should be resolved. If not, open the log that CheckSUR created located at > > WINDOWS\Logs\CBS\CheckSUR.log <=here > > Copy and paste it contents into a reply to this thread. > </QP> > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > www.banthecheck.com > > >
From: PA Bear [MS MVP] on 26 Sep 2009 16:20 To keep track of things, it helps immensely if you quote all of the previous message(s) in your replies to the newsgroup. Thank you. > I get automatic Windows Updates fine, and can also download them by going > into All Programme, Updades, but I can't access the MS Updates site. I assume you're attempting to "access the MS Updates site" via Start | Settings | Control Panel | Windows Update | In the left-hand menu, click on "Check for updates" and NOT via http://updates.microsoft.com. When (date & time) did you contact MS Windows Update Support and open support case SRX1112861026? Moving on... Let's see if installing the newly-updated version of Windows Update Agent manually resolves your problem. [You may want to PRINT these instructions] 1. Assuming Vista 32-bit, right-click on the following link and SAVE the download to your desktop, do not RUN it! => http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x86.exe 2. Close all open applications (i.e., anything with an icon the the taskbar). 3. Right click on the file you saved in #1 above (windowsupdateagent30-x86.exe) and select "Run as Administrator" to install the updated version. Follow all prompts. 4. Test. Tim wrote: > Robear > > Thanks. When I downloaded the checker it ran before I could close my > browser > but here's the result from the CheckSUR log > ================================= > Checking System Update Readiness. > Binary Version 6.0.6002.22202 > Package Version 6.0 > 2009-09-26 18:41 > > Checking Windows Servicing Packages > > Checking Package Manifests and Catalogs > > Checking Package Watchlist > > Checking Component Watchlist > > Checking Packages > > Checking Component Store > > Summary: > Seconds executed: 2756 > No errors detected > > I tried to access the Updates site afterwards but couldn't get through. > >> Sabrina Shen is NOT an MS MVP and apparently isn't aware that an updated >> (Sept-09) version of CheckSUR tool was released earlier this week: It's >> supported in Vista SP2 and may be able to resolve your 0x80070002 error. >> >> Description of the System Update Readiness Tool for Windows Vista, for >> Windows Server 2008, and for Windows 7 (September 2009) >> http://support.microsoft.com/?kbid=947821 >> >> Vista 32-bit: >> http://www.microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293 >> >> Vista 64-bit: >> http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064 >> >> As posted by my colleague MowGreen: >> >> <QP> >> Please *note* that it is a 97 MB download. >> >> Once the download completes close all open programs and browsers. >> >> Now run Windows6.0-KB947821-v5-x86.msu by double left clicking on it as >> you would an .exe file. It will take some time to run. When it's done, >> the >> error should be resolved. If not, open the log that CheckSUR created >> located at >> >> WINDOWS\Logs\CBS\CheckSUR.log <=here >> >> Copy and paste it contents into a reply to this thread. >> </QP> >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 > <PASTE> > Tim wrote: >> When I didn't get a solution I went on the MS Forum and rec'd this from >> an >> MS MVP. I didn't download the SRUT in the 2nd solution as it's for SP1 >> and >> I'm on SP2 but bhe suggestions didn't work yet so I sent the files and am >> waiting for a reply. >> >> Dear Tim, >> >> Thank you for contacting Microsoft Windows Update Support. My name is >> Sabrina, and I am glad to work with you. For your reference, the case ID >> for >> this service request is SRX1112861026. >> >> From the problem description, I understand that it failed to search for >> the >> updates with the error code 0x80070002. After renamed the SD folder, the >> issue persists. Please feel free to let me know if I misunderstood. >> >> This issue can be caused by many factors, such as: >> >> 1. Improper Internet Explorer settings. >> 2. Corrupted Windows Update temporary folder. >> 3. Corrupted system files >> >> We will address some of the more common causes of this issue. It is >> important that we attempt to connect to the Windows Update web site after >> each step to confirm whether the resolution has worked. This will prevent >> us >> from having to proceed with additional troubleshooting steps and provide >> us >> with valuable feedback to further develop our support resolutions for you >> and our future customers. Your assistance is greatly appreciated. >> >> Step 1 Use the System File Checker (SFC) to scan system files >> =============================================== >> The System File Checker tool gives an administrator the ability to scan >> all >> protected files to verify their versions. To do so, follow these steps: >> >> 1. Click "Start", type "CMD" (without quotation marks) in the "Start >> Search" >> box. Right click on the "CMD.exe" file, choose "Run as Administrator". >> 2. Copy and paste "SFC /Scannow" (without quotation marks) in the "Open" >> box, and click "OK". >> >> Note: There is a SPACE between "SFC" and "/Scannow", this command will >> take >> several minutes to complete and may require access to the Windows >> installation source files. If prompted to insert the CD, click "Continue" >> each time it prompts. >> >> Step 2 System Update Readiness Tool >> ============================== >> This issue can occur due to corrupted system files. System resources, >> such >> as file data, registry data, and even in-memory data, can develop >> inconsistencies during the lifetime of the operating system. These >> inconsistencies might be caused by various hardware failures or might be >> caused by software issues. In some cases, these inconsistencies can >> affect >> the Windows servicing store, and they can cause software updates not to >> work. The System Update Readiness Tool tries to resolve these >> inconsistencies. When the System Update Readiness Tool detects incorrect >> manifests, files, or registry data, it might replace the incorrect data >> with a corrected version. >> >> 1. Please download the System Update Readiness Tool from the link below >> according to your System Type: >> >> System Update Readiness Tool for Windows Vista 32-bit >> http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en >> >> System Update Readiness Tool for Windows Vista 64-bit >> http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en >> >> 2. Double click on the downloaded file to run the System Update Readiness >> Tool and restart the computer. >> >> After that, let's go to retry our update issue again. If the issue >> persists, >> let's go take the next step. >> >> Step 3 Reset Internet Explorer settings >> ============================= >> 1. Please open Internet Explorer, click "Tools", and click "Internet >> Options". >> 2. Switch to the "Advanced" tab. >> 3. Refer to "Reset Internet Explorer Settings" section, and click >> "Reset". >> 4. Click "Close" when the resetting process is complete. >> 5. Uncheck the "Enable third-party browser extensions" option in the >> Browsing box. >> 6. Click "Apply", click "OK". >> >> For more information, please refer to the following Microsoft Knowledge >> Base >> Article: >> >> How to optimize or reset Internet Explorer 7 >> http://support.microsoft.com/kb/936213/en-us >> >> Now try Windows Update to see if the issue has been resolved. >> >> If the issue persists, please help gather the following information for >> further research. >> >> How to capture a screenshot if an error message is received >> =========================== >> 1. Press the Print Screen key (PrtScn) on your keyboard. >> 2. Click "Start", type "mspaint" in the Search Bar and Press Enter. >> 3. In the Paint program, click "Edit", click "Paste". Then click "File", >> and >> click "Save". >> 4. The "Save As" dialogue box will appear. Type a file name in the "File >> name:" box, for example: "screenshot". >> 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save >> as >> type" box, click "Desktop" on the left pane and then click "Save". >> >> Please send this saved JPEG file to my email account at >> v-30sabs(a)mssupport.microsoft.com >> >> How to collect the System Information >> =========================== >> The System Information can provide us with more information about the >> current status of the system. I would like to check it for you. Please >> send >> it to me using the following steps: >> >> 1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to >> start >> System Information. >> 2. On the popup window, on the menu bar, click "File", and click "Save", >> type a file name and then choose NFO as "Save as type", click "Desktop" >> on >> the left pane, and click "Save". >> >> Please send it as an attachment to v-30sabs(a)mssupport.microsoft.com. If >> the >> file is too large to be sent, please right-click on the exported file, >> choose "Send To" -> "Compressed (zipped) Folder", and then send the zip >> file to v-30sabs(a)mssupport.microsoft.com for further research. >> >> How to collect the WindowsUpdate.log file >> =========================== >> 1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the >> Search Bar and Press Enter. We will see a file named "WindowsUpdate.log" >> 2. Now click "File" and then click "Save As". >> 3. From the left panel, click "Desktop" and click "Save". >> >> The file will be saved to your Desktop. Please send the file as an >> attachment in an email to v-30sabs(a)mssupport.microsoft.com. >> >> Note: When attaching files to emails, the process will vary depending on >> the >> email application being used. Most applications will provide you with >> either >> an "Attach" button or a Paper Clip Icon to click in order to attach a >> file. >> After clicking this button/icon you must browse to the file you wish to >> attach and select it by either double clicking it or clicking it once and >> then clicking on the "Attach" button. >> >> Please try my suggestions and let me know the results at your earliest >> convenience. If you have any other questions, please do not hesitate to >> let >> me know. >> >> I look forward to your response. >> >> Best Regards, >> >> Sabrina Shen >> v-30sabs(a)mssupport.microsoft.com >> Microsoft Windows Update Support Professional <snip> >>> >>> "Tim" wrote: >>>> I get automatic Windows Updates fine, and can also download them by >>>> going >>>> into All Programme, Updades, but I can't access the MS Updates site. >>>> >>>> When I go to there a message says "Checking if your computer has the >>>> latest version of Windows updating software for use with the website…" >>>> followed by a page with error 0x80070002. >>>> >>>> Solutions in other threads don't work, including disabling Update & >>>> deleting temporary update files, renaming a file "rename.bat" and using >>>> the Fixit programme. >>>> >>>> How else can I get into Updates?
From: Tim on 26 Sep 2009 17:25 Hi I installed the software which changed the download dialogue box to separate screens for Important and Optional updates. I can also still get to this box via Start, All Progs, Windows Updates, and still download the updates, but when I go to the MS Home Page, Security & Updates, Windows Updates, a page appears that says it is checking if I have the right software and then the same error. -- TIA Tim "PA Bear [MS MVP]" wrote: > To keep track of things, it helps immensely if you quote all of the previous > message(s) in your replies to the newsgroup. Thank you. > > > I get automatic Windows Updates fine, and can also download them by going > > into All Programme, Updades, but I can't access the MS Updates site. > > I assume you're attempting to "access the MS Updates site" via Start | > Settings | Control Panel | Windows Update | In the left-hand menu, click on > "Check for updates" and NOT via http://updates.microsoft.com. > > When (date & time) did you contact MS Windows Update Support and open > support case SRX1112861026? > > Moving on... > > Let's see if installing the newly-updated version of Windows Update Agent > manually resolves your problem. > > [You may want to PRINT these instructions] > > 1. Assuming Vista 32-bit, right-click on the following link and SAVE the > download to your desktop, do not RUN it! => > http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x86.exe > > 2. Close all open applications (i.e., anything with an icon the the > taskbar). > > 3. Right click on the file you saved in #1 above > (windowsupdateagent30-x86.exe) and select "Run as Administrator" to install > the updated version. Follow all prompts. > > 4. Test. > > > Tim wrote: > > Robear > > > > Thanks. When I downloaded the checker it ran before I could close my > > browser > > but here's the result from the CheckSUR log > > ================================= > > Checking System Update Readiness. > > Binary Version 6.0.6002.22202 > > Package Version 6.0 > > 2009-09-26 18:41 > > > > Checking Windows Servicing Packages > > > > Checking Package Manifests and Catalogs > > > > Checking Package Watchlist > > > > Checking Component Watchlist > > > > Checking Packages > > > > Checking Component Store > > > > Summary: > > Seconds executed: 2756 > > No errors detected > > > > I tried to access the Updates site afterwards but couldn't get through. > > > >> Sabrina Shen is NOT an MS MVP and apparently isn't aware that an updated > >> (Sept-09) version of CheckSUR tool was released earlier this week: It's > >> supported in Vista SP2 and may be able to resolve your 0x80070002 error. > >> > >> Description of the System Update Readiness Tool for Windows Vista, for > >> Windows Server 2008, and for Windows 7 (September 2009) > >> http://support.microsoft.com/?kbid=947821 > >> > >> Vista 32-bit: > >> http://www.microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293 > >> > >> Vista 64-bit: > >> http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064 > >> > >> As posted by my colleague MowGreen: > >> > >> <QP> > >> Please *note* that it is a 97 MB download. > >> > >> Once the download completes close all open programs and browsers. > >> > >> Now run Windows6.0-KB947821-v5-x86.msu by double left clicking on it as > >> you would an .exe file. It will take some time to run. When it's done, > >> the > >> error should be resolved. If not, open the log that CheckSUR created > >> located at > >> > >> WINDOWS\Logs\CBS\CheckSUR.log <=here > >> > >> Copy and paste it contents into a reply to this thread. > >> </QP> > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > <PASTE> > > Tim wrote: > >> When I didn't get a solution I went on the MS Forum and rec'd this from > >> an > >> MS MVP. I didn't download the SRUT in the 2nd solution as it's for SP1 > >> and > >> I'm on SP2 but bhe suggestions didn't work yet so I sent the files and am > >> waiting for a reply. > >> > >> Dear Tim, > >> > >> Thank you for contacting Microsoft Windows Update Support. My name is > >> Sabrina, and I am glad to work with you. For your reference, the case ID > >> for > >> this service request is SRX1112861026. > >> > >> From the problem description, I understand that it failed to search for > >> the > >> updates with the error code 0x80070002. After renamed the SD folder, the > >> issue persists. Please feel free to let me know if I misunderstood. > >> > >> This issue can be caused by many factors, such as: > >> > >> 1. Improper Internet Explorer settings. > >> 2. Corrupted Windows Update temporary folder. > >> 3. Corrupted system files > >> > >> We will address some of the more common causes of this issue. It is > >> important that we attempt to connect to the Windows Update web site after > >> each step to confirm whether the resolution has worked. This will prevent > >> us > >> from having to proceed with additional troubleshooting steps and provide > >> us > >> with valuable feedback to further develop our support resolutions for you > >> and our future customers. Your assistance is greatly appreciated. > >> > >> Step 1 Use the System File Checker (SFC) to scan system files > >> =============================================== > >> The System File Checker tool gives an administrator the ability to scan > >> all > >> protected files to verify their versions. To do so, follow these steps: > >> > >> 1. Click "Start", type "CMD" (without quotation marks) in the "Start > >> Search" > >> box. Right click on the "CMD.exe" file, choose "Run as Administrator". > >> 2. Copy and paste "SFC /Scannow" (without quotation marks) in the "Open" > >> box, and click "OK". > >> > >> Note: There is a SPACE between "SFC" and "/Scannow", this command will > >> take > >> several minutes to complete and may require access to the Windows > >> installation source files. If prompted to insert the CD, click "Continue" > >> each time it prompts. > >> > >> Step 2 System Update Readiness Tool > >> ============================== > >> This issue can occur due to corrupted system files. System resources, > >> such > >> as file data, registry data, and even in-memory data, can develop > >> inconsistencies during the lifetime of the operating system. These > >> inconsistencies might be caused by various hardware failures or might be > >> caused by software issues. In some cases, these inconsistencies can > >> affect > >> the Windows servicing store, and they can cause software updates not to > >> work. The System Update Readiness Tool tries to resolve these > >> inconsistencies. When the System Update Readiness Tool detects incorrect > >> manifests, files, or registry data, it might replace the incorrect data > >> with a corrected version. > >> > >> 1. Please download the System Update Readiness Tool from the link below > >> according to your System Type: > >> > >> System Update Readiness Tool for Windows Vista 32-bit > >> http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en > >> > >> System Update Readiness Tool for Windows Vista 64-bit > >> http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en > >> > >> 2. Double click on the downloaded file to run the System Update Readiness > >> Tool and restart the computer. > >> > >> After that, let's go to retry our update issue again. If the issue > >> persists, > >> let's go take the next step. > >> > >> Step 3 Reset Internet Explorer settings > >> ============================= > >> 1. Please open Internet Explorer, click "Tools", and click "Internet > >> Options". > >> 2. Switch to the "Advanced" tab. > >> 3. Refer to "Reset Internet Explorer Settings" section, and click > >> "Reset". > >> 4. Click "Close" when the resetting process is complete. > >> 5. Uncheck the "Enable third-party browser extensions" option in the > >> Browsing box. > >> 6. Click "Apply", click "OK". > >> > >> For more information, please refer to the following Microsoft Knowledge > >> Base > >> Article: > >> > >> How to optimize or reset Internet Explorer 7 > >> http://support.microsoft.com/kb/936213/en-us > >> > >> Now try Windows Update to see if the issue has been resolved. > >> > >> If the issue persists, please help gather the following information for > >> further research. > >> > >> How to capture a screenshot if an error message is received > >> =========================== > >> 1. Press the Print Screen key (PrtScn) on your keyboard. > >> 2. Click "Start", type "mspaint" in the Search Bar and Press Enter. > >> 3. In the Paint program, click "Edit", click "Paste". Then click "File", > >> and > >> click "Save". > >> 4. The "Save As" dialogue box will appear. Type a file name in the "File > >> name:" box, for example: "screenshot". > >> 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save > >> as > >> type" box, click "Desktop" on the left pane and then click "Save". > >> > >> Please send this saved JPEG file to my email account at > >> v-30sabs(a)mssupport.microsoft.com > >> > >> How to collect the System Information > >> =========================== > >> The System Information can provide us with more information about the > >> current status of the system. I would like to check it for you. Please > >> send > >> it to me using the following steps: > >> > >> 1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to > >> start > >> System Information. > >> 2. On the popup window, on the menu bar, click "File", and click "Save", > >> type a file name and then choose NFO as "Save as type", click "Desktop" > >> on > >> the left pane, and click "Save". > >> > >> Please send it as an attachment to v-30sabs(a)mssupport.microsoft.com. If > >> the > >> file is too large to be sent, please right-click on the exported file, > >> choose "Send To" -> "Compressed (zipped) Folder", and then send the zip > >> file to v-30sabs(a)mssupport.microsoft.com for further research. > >> > >> How to collect the WindowsUpdate.log file > >> =========================== > >> 1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the > >> Search Bar and Press Enter. We will see a file named "WindowsUpdate.log" > >> 2. Now click "File" and then click "Save As". > >> 3. From the left panel, click "Desktop" and click "Save". > >> > >> The file will be saved to your Desktop. Please send the file as an > >> attachment in an email to v-30sabs(a)mssupport.microsoft.com. > >> > >> Note: When attaching files to emails, the process will vary depending on > >> the > >> email application being used. Most applications will provide you with > >> either > >> an "Attach" button or a Paper Clip Icon to click in order to attach a > >> file. > >> After clicking this button/icon you must browse to the file you wish to > >> attach and select it by either double clicking it or clicking it once and > >> then clicking on the "Attach" button. > >> > >> Please try my suggestions and let me know the results at your earliest > >> convenience. If you have any other questions, please do not hesitate to > >> let > >> me know. > >> > >> I look forward to your response. > >> > >> Best Regards, > >> > >> Sabrina Shen > >> v-30sabs(a)mssupport.microsoft.com > >> Microsoft Windows Update Support Professional > <snip> > >>> > >>> "Tim" wrote: > >>>> I get automatic Windows Updates fine, and can also download them by > >>>> going > >>>> into All Programme, Updades, but I can't access the MS Updates site. > >>>> > >>>> When I go to there a message says "Checking if your computer has the > >>>> latest version of Windows updating software for use with the website…" > >>>> followed by a page with error 0x80070002. > >>>> > >>>> Solutions in other threads don't work, including disabling Update & > >>>> deleting temporary update files, renaming a file "rename.bat" and using > >>>> the Fixit programme. > >>>> > >>>> How else can I get into Updates? > >
From: PA Bear [MS MVP] on 26 Sep 2009 18:39
I thought that might be the case. Unlike WinXP, you CANNOT run a manual check for updates via http://update.microsoft.com, only from within Vista itself. IOW everything's OK. Tim wrote: > I installed the software which changed the download dialogue box to > separate > screens for Important and Optional updates. > > I can also still get to this box via Start, All Progs, Windows Updates, > and > still download the updates, but when I go to the MS Home Page, Security & > Updates, Windows Updates, a page appears that says it is checking if I > have > the right software and then the same error. > >> To keep track of things, it helps immensely if you quote all of the >> previous message(s) in your replies to the newsgroup. Thank you. >> >>> I get automatic Windows Updates fine, and can also download them by >>> going >>> into All Programme, Updades, but I can't access the MS Updates site. >> >> I assume you're attempting to "access the MS Updates site" via Start | >> Settings | Control Panel | Windows Update | In the left-hand menu, click >> on >> "Check for updates" and NOT via http://update.microsoft.com. >> >> When (date & time) did you contact MS Windows Update Support and open >> support case SRX1112861026? >> >> Moving on... >> >> Let's see if installing the newly-updated version of Windows Update Agent >> manually resolves your problem. >> >> [You may want to PRINT these instructions] >> >> 1. Assuming Vista 32-bit, right-click on the following link and SAVE the >> download to your desktop, do not RUN it! => >> http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x86.exe >> >> 2. Close all open applications (i.e., anything with an icon the the >> taskbar). >> >> 3. Right click on the file you saved in #1 above >> (windowsupdateagent30-x86.exe) and select "Run as Administrator" to >> install >> the updated version. Follow all prompts. >> >> 4. Test. >> >> >> Tim wrote: >>> Robear >>> >>> Thanks. When I downloaded the checker it ran before I could close my >>> browser >>> but here's the result from the CheckSUR log >>> ================================= >>> Checking System Update Readiness. >>> Binary Version 6.0.6002.22202 >>> Package Version 6.0 >>> 2009-09-26 18:41 >>> >>> Checking Windows Servicing Packages >>> >>> Checking Package Manifests and Catalogs >>> >>> Checking Package Watchlist >>> >>> Checking Component Watchlist >>> >>> Checking Packages >>> >>> Checking Component Store >>> >>> Summary: >>> Seconds executed: 2756 >>> No errors detected >>> >>> I tried to access the Updates site afterwards but couldn't get through. >>> >>>> Sabrina Shen is NOT an MS MVP and apparently isn't aware that an >>>> updated >>>> (Sept-09) version of CheckSUR tool was released earlier this week: It's >>>> supported in Vista SP2 and may be able to resolve your 0x80070002 >>>> error. >>>> >>>> Description of the System Update Readiness Tool for Windows Vista, for >>>> Windows Server 2008, and for Windows 7 (September 2009) >>>> http://support.microsoft.com/?kbid=947821 >>>> >>>> Vista 32-bit: >>>> http://www.microsoft.com/downloads/details.aspx?FamilyId=b4d90b06-c27d-4483-bc1f-04d43fa7b293 >>>> >>>> Vista 64-bit: >>>> http://www.microsoft.com/downloads/details.aspx?FamilyId=f6f353c0-d00e-43e7-97ef-0feefc7ff064 >>>> >>>> As posted by my colleague MowGreen: >>>> >>>> <QP> >>>> Please *note* that it is a 97 MB download. >>>> >>>> Once the download completes close all open programs and browsers. >>>> >>>> Now run Windows6.0-KB947821-v5-x86.msu by double left clicking on it >>>> as >>>> you would an .exe file. It will take some time to run. When it's done, >>>> the >>>> error should be resolved. If not, open the log that CheckSUR created >>>> located at >>>> >>>> WINDOWS\Logs\CBS\CheckSUR.log <=here >>>> >>>> Copy and paste it contents into a reply to this thread. >>>> </QP> >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>> >> <PASTE> >>> Tim wrote: >>>> When I didn't get a solution I went on the MS Forum and rec'd this from >>>> an >>>> MS MVP. I didn't download the SRUT in the 2nd solution as it's for SP1 >>>> and >>>> I'm on SP2 but bhe suggestions didn't work yet so I sent the files and >>>> am >>>> waiting for a reply. >>>> >>>> Dear Tim, >>>> >>>> Thank you for contacting Microsoft Windows Update Support. My name is >>>> Sabrina, and I am glad to work with you. For your reference, the case >>>> ID >>>> for >>>> this service request is SRX1112861026. >>>> >>>> From the problem description, I understand that it failed to search for >>>> the >>>> updates with the error code 0x80070002. After renamed the SD folder, >>>> the >>>> issue persists. Please feel free to let me know if I misunderstood. >>>> >>>> This issue can be caused by many factors, such as: >>>> >>>> 1. Improper Internet Explorer settings. >>>> 2. Corrupted Windows Update temporary folder. >>>> 3. Corrupted system files >>>> >>>> We will address some of the more common causes of this issue. It is >>>> important that we attempt to connect to the Windows Update web site >>>> after >>>> each step to confirm whether the resolution has worked. This will >>>> prevent >>>> us >>>> from having to proceed with additional troubleshooting steps and >>>> provide >>>> us >>>> with valuable feedback to further develop our support resolutions for >>>> you >>>> and our future customers. Your assistance is greatly appreciated. >>>> >>>> Step 1 Use the System File Checker (SFC) to scan system files >>>> =============================================== >>>> The System File Checker tool gives an administrator the ability to scan >>>> all >>>> protected files to verify their versions. To do so, follow these steps: >>>> >>>> 1. Click "Start", type "CMD" (without quotation marks) in the "Start >>>> Search" >>>> box. Right click on the "CMD.exe" file, choose "Run as Administrator". >>>> 2. Copy and paste "SFC /Scannow" (without quotation marks) in the >>>> "Open" >>>> box, and click "OK". >>>> >>>> Note: There is a SPACE between "SFC" and "/Scannow", this command will >>>> take >>>> several minutes to complete and may require access to the Windows >>>> installation source files. If prompted to insert the CD, click >>>> "Continue" >>>> each time it prompts. >>>> >>>> Step 2 System Update Readiness Tool >>>> ============================== >>>> This issue can occur due to corrupted system files. System resources, >>>> such >>>> as file data, registry data, and even in-memory data, can develop >>>> inconsistencies during the lifetime of the operating system. These >>>> inconsistencies might be caused by various hardware failures or might >>>> be >>>> caused by software issues. In some cases, these inconsistencies can >>>> affect >>>> the Windows servicing store, and they can cause software updates not to >>>> work. The System Update Readiness Tool tries to resolve these >>>> inconsistencies. When the System Update Readiness Tool detects >>>> incorrect >>>> manifests, files, or registry data, it might replace the incorrect data >>>> with a corrected version. >>>> >>>> 1. Please download the System Update Readiness Tool from the link below >>>> according to your System Type: >>>> >>>> System Update Readiness Tool for Windows Vista 32-bit >>>> http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en >>>> >>>> System Update Readiness Tool for Windows Vista 64-bit >>>> http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en >>>> >>>> 2. Double click on the downloaded file to run the System Update >>>> Readiness >>>> Tool and restart the computer. >>>> >>>> After that, let's go to retry our update issue again. If the issue >>>> persists, >>>> let's go take the next step. >>>> >>>> Step 3 Reset Internet Explorer settings >>>> ============================= >>>> 1. Please open Internet Explorer, click "Tools", and click "Internet >>>> Options". >>>> 2. Switch to the "Advanced" tab. >>>> 3. Refer to "Reset Internet Explorer Settings" section, and click >>>> "Reset". >>>> 4. Click "Close" when the resetting process is complete. >>>> 5. Uncheck the "Enable third-party browser extensions" option in the >>>> Browsing box. >>>> 6. Click "Apply", click "OK". >>>> >>>> For more information, please refer to the following Microsoft Knowledge >>>> Base >>>> Article: >>>> >>>> How to optimize or reset Internet Explorer 7 >>>> http://support.microsoft.com/kb/936213/en-us >>>> >>>> Now try Windows Update to see if the issue has been resolved. >>>> >>>> If the issue persists, please help gather the following information for >>>> further research. >>>> >>>> How to capture a screenshot if an error message is received >>>> =========================== >>>> 1. Press the Print Screen key (PrtScn) on your keyboard. >>>> 2. Click "Start", type "mspaint" in the Search Bar and Press Enter. >>>> 3. In the Paint program, click "Edit", click "Paste". Then click >>>> "File", >>>> and >>>> click "Save". >>>> 4. The "Save As" dialogue box will appear. Type a file name in the >>>> "File >>>> name:" box, for example: "screenshot". >>>> 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the >>>> "Save >>>> as >>>> type" box, click "Desktop" on the left pane and then click "Save". >>>> >>>> Please send this saved JPEG file to my email account at >>>> v-30sabs(a)mssupport.microsoft.com >>>> >>>> How to collect the System Information >>>> =========================== >>>> The System Information can provide us with more information about the >>>> current status of the system. I would like to check it for you. Please >>>> send >>>> it to me using the following steps: >>>> >>>> 1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to >>>> start >>>> System Information. >>>> 2. On the popup window, on the menu bar, click "File", and click >>>> "Save", >>>> type a file name and then choose NFO as "Save as type", click "Desktop" >>>> on >>>> the left pane, and click "Save". >>>> >>>> Please send it as an attachment to v-30sabs(a)mssupport.microsoft.com. If >>>> the >>>> file is too large to be sent, please right-click on the exported file, >>>> choose "Send To" -> "Compressed (zipped) Folder", and then send the zip >>>> file to v-30sabs(a)mssupport.microsoft.com for further research. >>>> >>>> How to collect the WindowsUpdate.log file >>>> =========================== >>>> 1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the >>>> Search Bar and Press Enter. We will see a file named >>>> "WindowsUpdate.log" >>>> 2. Now click "File" and then click "Save As". >>>> 3. From the left panel, click "Desktop" and click "Save". >>>> >>>> The file will be saved to your Desktop. Please send the file as an >>>> attachment in an email to v-30sabs(a)mssupport.microsoft.com. >>>> >>>> Note: When attaching files to emails, the process will vary depending >>>> on >>>> the >>>> email application being used. Most applications will provide you with >>>> either >>>> an "Attach" button or a Paper Clip Icon to click in order to attach a >>>> file. >>>> After clicking this button/icon you must browse to the file you wish to >>>> attach and select it by either double clicking it or clicking it once >>>> and >>>> then clicking on the "Attach" button. >>>> >>>> Please try my suggestions and let me know the results at your earliest >>>> convenience. If you have any other questions, please do not hesitate to >>>> let >>>> me know. >>>> >>>> I look forward to your response. >>>> >>>> Best Regards, >>>> >>>> Sabrina Shen >>>> v-30sabs(a)mssupport.microsoft.com >>>> Microsoft Windows Update Support Professional >> <snip> >>>>> >>>>> "Tim" wrote: >>>>>> I get automatic Windows Updates fine, and can also download them by >>>>>> going >>>>>> into All Programme, Updades, but I can't access the MS Updates site. >>>>>> >>>>>> When I go to there a message says "Checking if your computer has the >>>>>> latest version of Windows updating software for use with the >>>>>> website…" >>>>>> followed by a page with error 0x80070002. >>>>>> >>>>>> Solutions in other threads don't work, including disabling Update & >>>>>> deleting temporary update files, renaming a file "rename.bat" and >>>>>> using >>>>>> the Fixit programme. >>>>>> >>>>>> How else can I get into Updates? |