Error 0x80070002
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From: Tim on 23 Sep 2009 11:36 Hi I get automatic Windows Updates fine, and can also download them by going into All Programme, Updades, but I can't access the MS Updates site. When I go to there a message says "Checking if your computer has the latest version of Windows updating software for use with the website…" followed by a page with error 0x80070002. Solutions in other threads don't work, including disabling Update & deleting temporary update files, renaming a file "rename.bat" and using the Fixit programme. How else can I get into Updates? -- TIA Tim
From: maral on 26 Sep 2009 02:27 "Tim" wrote: > Hi > > I get automatic Windows Updates fine, and can also download them by going > into All Programme, Updades, but I can't access the MS Updates site. > > When I go to there a message says "Checking if your computer has the latest > version of Windows updating software for use with the website…" followed by a > page with error 0x80070002. > > Solutions in other threads don't work, including disabling Update & deleting > temporary update files, renaming a file "rename.bat" and using the Fixit > programme. > > How else can I get into Updates? > > -- > TIA > > Tim I hae the same problem please help me thanks
From: mohamed on 26 Sep 2009 04:19 "maral" wrote: > > > "Tim" wrote: > > > Hi > > > > I get automatic Windows Updates fine, and can also download them by going > > into All Programme, Updades, but I can't access the MS Updates site. > > > > When I go to there a message says "Checking if your computer has the latest > > version of Windows updating software for use with the website…" followed by a > > page with error 0x80070002. > > > > Solutions in other threads don't work, including disabling Update & deleting > > temporary update files, renaming a file "rename.bat" and using the Fixit > > programme. > > > > How else can I get into Updates? > > > > -- > > TIA > > > > Tim > I hae the same problem > please help me > thanks
From: mohamed on 26 Sep 2009 04:23 "mohamed" wrote: > > > "maral" wrote: > > > > > > > "Tim" wrote: > > > > > Hi > > > > > > I get automatic Windows Updates fine, and can also download them by going > > > into All Programme, Updades, but I can't access the MS Updates site. > > > > > > When I go to there a message says "Checking if your computer has the latest > > > version of Windows updating software for use with the website…" followed by a > > > page with error 0x80070002. > > > > > > Solutions in other threads don't work, including disabling Update & deleting > > > temporary update files, renaming a file "rename.bat" and using the Fixit > > > programme. > > > > > > How else can I get into Updates? > > > > > > -- > > > TIA > > > > > > Tim > > I hae the same problem > > please help me > > thanks
From: Tim on 26 Sep 2009 12:28
When I didn't get a solution I went on the MS Forum and rec'd this from an MS MVP. I didn't download the SRUT in the 2nd solution as it's for SP1 and I'm on SP2 but bhe suggestions didn't work yet so I sent the files and am waiting for a reply. Dear Tim, Thank you for contacting Microsoft Windows Update Support. My name is Sabrina, and I am glad to work with you. For your reference, the case ID for this service request is SRX1112861026. From the problem description, I understand that it failed to search for the updates with the error code 0x80070002. After renamed the SD folder, the issue persists. Please feel free to let me know if I misunderstood. This issue can be caused by many factors, such as: 1. Improper Internet Explorer settings. 2. Corrupted Windows Update temporary folder. 3. Corrupted system files We will address some of the more common causes of this issue. It is important that we attempt to connect to the Windows Update web site after each step to confirm whether the resolution has worked. This will prevent us from having to proceed with additional troubleshooting steps and provide us with valuable feedback to further develop our support resolutions for you and our future customers. Your assistance is greatly appreciated. Step 1 Use the System File Checker (SFC) to scan system files =============================================== The System File Checker tool gives an administrator the ability to scan all protected files to verify their versions. To do so, follow these steps: 1. Click "Start", type "CMD" (without quotation marks) in the "Start Search" box. Right click on the "CMD.exe" file, choose "Run as Administrator". 2. Copy and paste "SFC /Scannow" (without quotation marks) in the "Open" box, and click "OK". Note: There is a SPACE between "SFC" and "/Scannow", this command will take several minutes to complete and may require access to the Windows installation source files. If prompted to insert the CD, click "Continue" each time it prompts. Step 2 System Update Readiness Tool ============================== This issue can occur due to corrupted system files. System resources, such as file data, registry data, and even in-memory data, can develop inconsistencies during the lifetime of the operating system. These inconsistencies might be caused by various hardware failures or might be caused by software issues. In some cases, these inconsistencies can affect the Windows servicing store, and they can cause software updates not to work. The System Update Readiness Tool tries to resolve these inconsistencies. When the System Update Readiness Tool detects incorrect manifests, files, or registry data, it might replace the incorrect data with a corrected version. 1. Please download the System Update Readiness Tool from the link below according to your System Type: System Update Readiness Tool for Windows Vista 32-bit http://www.microsoft.com/downloads/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&DisplayLang=en System Update Readiness Tool for Windows Vista 64-bit http://www.microsoft.com/downloads/details.aspx?FamilyID=14f76773-007c-493f-bece-243bc21ac73d&DisplayLang=en 2. Double click on the downloaded file to run the System Update Readiness Tool and restart the computer. After that, let's go to retry our update issue again. If the issue persists, let's go take the next step. Step 3 Reset Internet Explorer settings ============================= 1. Please open Internet Explorer, click "Tools", and click "Internet Options". 2. Switch to the "Advanced" tab. 3. Refer to "Reset Internet Explorer Settings" section, and click "Reset". 4. Click "Close" when the resetting process is complete. 5. Uncheck the "Enable third-party browser extensions" option in the Browsing box. 6. Click "Apply", click "OK". For more information, please refer to the following Microsoft Knowledge Base Article: How to optimize or reset Internet Explorer 7 http://support.microsoft.com/kb/936213/en-us Now try Windows Update to see if the issue has been resolved. If the issue persists, please help gather the following information for further research. How to capture a screenshot if an error message is received =========================== 1. Press the Print Screen key (PrtScn) on your keyboard. 2. Click "Start", type "mspaint" in the Search Bar and Press Enter. 3. In the Paint program, click "Edit", click "Paste". Then click "File", and click "Save". 4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot". 5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save". Please send this saved JPEG file to my email account at v-30sabs(a)mssupport.microsoft.com How to collect the System Information =========================== The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps: 1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to start System Information. 2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click "Save". Please send it as an attachment to v-30sabs(a)mssupport.microsoft.com. If the file is too large to be sent, please right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder", and then send the zip file to v-30sabs(a)mssupport.microsoft.com for further research. How to collect the WindowsUpdate.log file =========================== 1. Click "Start", type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log" 2. Now click "File" and then click "Save As". 3. From the left panel, click "Desktop" and click "Save". The file will be saved to your Desktop. Please send the file as an attachment in an email to v-30sabs(a)mssupport.microsoft.com. Note: When attaching files to emails, the process will vary depending on the email application being used. Most applications will provide you with either an "Attach" button or a Paper Clip Icon to click in order to attach a file. After clicking this button/icon you must browse to the file you wish to attach and select it by either double clicking it or clicking it once and then clicking on the "Attach" button. Please try my suggestions and let me know the results at your earliest convenience. If you have any other questions, please do not hesitate to let me know. I look forward to your response. Best Regards, Sabrina Shen v-30sabs(a)mssupport.microsoft.com Microsoft Windows Update Support Professional Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback directly to my manager, Roger Yuan at: v-30rogy(a)mssupport.microsoft.com Bing.com was designed to help you overcome search overload and make faster, more informed decisions when searching online. Try Bing now at http://www.bing.com -- TIA Tim "maral" wrote: > > > "Tim" wrote: > > > Hi > > > > I get automatic Windows Updates fine, and can also download them by going > > into All Programme, Updades, but I can't access the MS Updates site. > > > > When I go to there a message says "Checking if your computer has the latest > > version of Windows updating software for use with the website…" followed by a > > page with error 0x80070002. > > > > Solutions in other threads don't work, including disabling Update & deleting > > temporary update files, renaming a file "rename.bat" and using the Fixit > > programme. > > > > How else can I get into Updates? > > > > -- > > TIA > > > > Tim > I hae the same problem > please help me > thanks |