Glitch When Updating
in [Windows XP]
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From: PA Bear [MS MVP] on 3 Jul 2010 14:52 Oops! kraut wrote: > If it is continually rebooting he is probably unable to do as you > suggest below. > > >> Right-click on My Computer (on your desktop) | Properties | Advanced | >> Startup and recovery | Settings | System Failure | Make sure the first 2 >> options here are checked but that "Automatically restart" is NOT checked >> | >> OK your way out and reboot. >> >> Instead of continually rebooting, you should now see a BSOD showing a >> STOP >> error: What's the STOP error number? >> > >>> My daughter's computer was recently doing an update. We were at the >>> point >>> where the computer was rebooting and had the screen "do not turn off >>> your >>> computer, updating......" etc. Unfortunately, our ISP went out at that >>> time, and the computer was left in that limbo for over 24 hours. I >>> finally >>> just hit the power button to turn it off, and now when we turn it on it >>> is >>> in a continual loop of rebooting itself. I've tried putting in the >>> Windows >>> disk and it reads it okay, and will get so far to reinstall, but then it >>> does the same thing and reboots itself. >>> >>> I don't know what to try at this point. I'd really like to not lose >>> everything on her hard drive if possible. Any suggestions welcome.
From: PA Bear [MS MVP] on 3 Jul 2010 14:52 [EDIT] PA Bear [MS MVP] wrote: .... [REBOOT INTO SAFE MODE (http://www.bleepingcomputer.com/tutorials/tutorial61.html) THEN...] > Right-click on My Computer (on your desktop) | Properties | Advanced | > Startup and recovery | Settings | System Failure | Make sure the first 2 > options here are checked but that "Automatically restart" is NOT checked | > OK your way out and reboot [INTO NORMAL (WINDOWS) MODE.] > > Instead of continually rebooting, you should now see a BSOD showing a STOP > error: What's the STOP error number?
From: Jamie W on 4 Jul 2010 09:37 Tried again this am, here are my steps and results. Gateway Recovery Disk: (first the CD drive has to be manually opened for some reason). "R" for recovery: Error: File fastfat.sys caused unexpected error (32768) @ line 5025 in \xpspl\base\boot\setup\setup.c Win XP Pro SP 1A installation disk (came with computer). Windows Setup Screen "R" for recovery console Took me to c:\Windows\ screen Can run dir, but looks like it only is giving me the files on the CD not the actual hard drive. Been a long time since I've been at a screen prompt, so wasn't sure what to try from here. That's where it's sitting right now at a C prompt Anytime I try to run "Safe Mode"; "Last known good config", etc it shows the basic files being ran, and then it just reboots back to that screen "Windows did not shut down properly......." Thank you so much for attempting to help. Jamie "Daave" <daave(a)example.com> wrote in message news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... > Jamie W wrote: >> My daughter's computer was recently doing an update. We were at the >> point where the computer was rebooting and had the screen "do not >> turn off your computer, updating......" etc. Unfortunately, our ISP >> went out at that time, and the computer was left in that limbo for >> over 24 hours. I finally just hit the power button to turn it off, >> and now when we turn it on it is in a continual loop of rebooting >> itself. I've tried putting in the Windows disk and it reads it okay, >> and will get so far to reinstall, but then it does the same thing and >> reboots itself. >> I don't know what to try at this point. I'd really like to not lose >> everything on her hard drive if possible. Any suggestions welcome. > > LOL > > I see you originally posted to the Help and Support newsgroup, which is no > longer being carried on the MS news server! > > Here was my response: > > Please describe the "Windows disk." Is it an actual Windows XP > installation CD (and if so, what SP level?) or something else? > > What does the phrase "will get so far to reinstall" mean? What exactly > did you do? Were you trying to use the Recovery Console? Were you trying > to perform a Repair Install? Please include as many details as possible > in your next post. > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5250 (20100704) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
From: Daave on 4 Jul 2010 11:36 Since you are able to run the Recovery Console, try the method outlined here: http://support.microsoft.com/kb/307545 Jamie W wrote: > Tried again this am, here are my steps and results. > > Gateway Recovery Disk: (first the CD drive has to be manually opened > for some reason). "R" for recovery: Error: > File fastfat.sys caused unexpected error (32768) @ line 5025 in > \xpspl\base\boot\setup\setup.c > > Win XP Pro SP 1A installation disk (came with computer). Windows > Setup Screen "R" for recovery console > Took me to c:\Windows\ screen > > Can run dir, but looks like it only is giving me the files on the CD > not the actual hard drive. Been a long time since I've been at a > screen > prompt, so wasn't sure what to try from here. That's where it's > sitting right > now at a C prompt > > Anytime I try to run "Safe Mode"; "Last known good config", etc it > shows the basic files being ran, and then it just reboots back to that > screen > "Windows did not shut down properly......." > > Thank you so much for attempting to help. Jamie > > > > "Daave" <daave(a)example.com> wrote in message > news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >> Jamie W wrote: >>> My daughter's computer was recently doing an update. We were at the >>> point where the computer was rebooting and had the screen "do not >>> turn off your computer, updating......" etc. Unfortunately, our ISP >>> went out at that time, and the computer was left in that limbo for >>> over 24 hours. I finally just hit the power button to turn it off, >>> and now when we turn it on it is in a continual loop of rebooting >>> itself. I've tried putting in the Windows disk and it reads it >>> okay, and will get so far to reinstall, but then it does the same >>> thing and reboots itself. >>> I don't know what to try at this point. I'd really like to not lose >>> everything on her hard drive if possible. Any suggestions welcome. >> >> LOL >> >> I see you originally posted to the Help and Support newsgroup, which >> is no longer being carried on the MS news server! >> >> Here was my response: >> >> Please describe the "Windows disk." Is it an actual Windows XP >> installation CD (and if so, what SP level?) or something else? >> >> What does the phrase "will get so far to reinstall" mean? What >> exactly did you do? Were you trying to use the Recovery Console? >> Were you trying to perform a Repair Install? Please include as many >> details as possible in your next post. >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> >> >> > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5250 (20100704) __________ > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com
From: Jamie W on 4 Jul 2010 12:47 Before I give this a shot, it states NOT to do this is you have a OEM installed operating system. Win XP came installed on this computer, so does that prevent me from trying this? Don't want to make it worse (if that's even possible). Thanks. "Daave" <daave(a)example.com> wrote in message news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... > Since you are able to run the Recovery Console, try the method outlined > here: > > http://support.microsoft.com/kb/307545 > > > Jamie W wrote: >> Tried again this am, here are my steps and results. >> >> Gateway Recovery Disk: (first the CD drive has to be manually opened >> for some reason). "R" for recovery: Error: >> File fastfat.sys caused unexpected error (32768) @ line 5025 in >> \xpspl\base\boot\setup\setup.c >> >> Win XP Pro SP 1A installation disk (came with computer). Windows >> Setup Screen "R" for recovery console >> Took me to c:\Windows\ screen >> >> Can run dir, but looks like it only is giving me the files on the CD >> not the actual hard drive. Been a long time since I've been at a screen >> prompt, so wasn't sure what to try from here. That's where it's sitting >> right >> now at a C prompt >> >> Anytime I try to run "Safe Mode"; "Last known good config", etc it >> shows the basic files being ran, and then it just reboots back to that >> screen >> "Windows did not shut down properly......." >> >> Thank you so much for attempting to help. Jamie >> >> >> >> "Daave" <daave(a)example.com> wrote in message >> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>> Jamie W wrote: >>>> My daughter's computer was recently doing an update. We were at the >>>> point where the computer was rebooting and had the screen "do not >>>> turn off your computer, updating......" etc. Unfortunately, our ISP >>>> went out at that time, and the computer was left in that limbo for >>>> over 24 hours. I finally just hit the power button to turn it off, >>>> and now when we turn it on it is in a continual loop of rebooting >>>> itself. I've tried putting in the Windows disk and it reads it >>>> okay, and will get so far to reinstall, but then it does the same >>>> thing and reboots itself. >>>> I don't know what to try at this point. I'd really like to not lose >>>> everything on her hard drive if possible. Any suggestions welcome. >>> >>> LOL >>> >>> I see you originally posted to the Help and Support newsgroup, which >>> is no longer being carried on the MS news server! >>> >>> Here was my response: >>> >>> Please describe the "Windows disk." Is it an actual Windows XP >>> installation CD (and if so, what SP level?) or something else? >>> >>> What does the phrase "will get so far to reinstall" mean? What >>> exactly did you do? Were you trying to use the Recovery Console? >>> Were you trying to perform a Repair Install? Please include as many >>> details as possible in your next post. >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >>> >>> >>> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com > > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5250 (20100704) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
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