From: Jamie W on 4 Jul 2010 13:15 Ok, tried it anyway, did Part 1, and when I choose "Exit" the computer reboots, takes me to the "windows did not shut down properly" screen, and no matter what I choose, it reboots itself back to that screen, so I am unable to complete Part 2. "Jamie W" <stitchindesigns(a)gmail.com> wrote in message news:%23gqiei5GLHA.1052(a)TK2MSFTNGP02.phx.gbl... > Before I give this a shot, it states NOT to do this is you have a OEM > installed operating system. Win XP came installed on this computer, so > does that prevent me from trying this? Don't want to make it worse (if > that's even possible). Thanks. > > > "Daave" <daave(a)example.com> wrote in message > news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >> Since you are able to run the Recovery Console, try the method outlined >> here: >> >> http://support.microsoft.com/kb/307545 >> >> >> Jamie W wrote: >>> Tried again this am, here are my steps and results. >>> >>> Gateway Recovery Disk: (first the CD drive has to be manually opened >>> for some reason). "R" for recovery: Error: >>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>> \xpspl\base\boot\setup\setup.c >>> >>> Win XP Pro SP 1A installation disk (came with computer). Windows >>> Setup Screen "R" for recovery console >>> Took me to c:\Windows\ screen >>> >>> Can run dir, but looks like it only is giving me the files on the CD >>> not the actual hard drive. Been a long time since I've been at a screen >>> prompt, so wasn't sure what to try from here. That's where it's sitting >>> right >>> now at a C prompt >>> >>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>> shows the basic files being ran, and then it just reboots back to that >>> screen >>> "Windows did not shut down properly......." >>> >>> Thank you so much for attempting to help. Jamie >>> >>> >>> >>> "Daave" <daave(a)example.com> wrote in message >>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>> Jamie W wrote: >>>>> My daughter's computer was recently doing an update. We were at the >>>>> point where the computer was rebooting and had the screen "do not >>>>> turn off your computer, updating......" etc. Unfortunately, our ISP >>>>> went out at that time, and the computer was left in that limbo for >>>>> over 24 hours. I finally just hit the power button to turn it off, >>>>> and now when we turn it on it is in a continual loop of rebooting >>>>> itself. I've tried putting in the Windows disk and it reads it >>>>> okay, and will get so far to reinstall, but then it does the same >>>>> thing and reboots itself. >>>>> I don't know what to try at this point. I'd really like to not lose >>>>> everything on her hard drive if possible. Any suggestions welcome. >>>> >>>> LOL >>>> >>>> I see you originally posted to the Help and Support newsgroup, which >>>> is no longer being carried on the MS news server! >>>> >>>> Here was my response: >>>> >>>> Please describe the "Windows disk." Is it an actual Windows XP >>>> installation CD (and if so, what SP level?) or something else? >>>> >>>> What does the phrase "will get so far to reinstall" mean? What >>>> exactly did you do? Were you trying to use the Recovery Console? >>>> Were you trying to perform a Repair Install? Please include as many >>>> details as possible in your next post. >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>>> >>>> >>>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> >> >> > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5250 (20100704) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
From: PA Bear [MS MVP] on 4 Jul 2010 13:20 Reposting: Is WinXP SP3 installed? What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 Jamie W wrote: > Before I give this a shot, it states NOT to do this is you have a OEM > installed operating system. Win XP came installed on this computer, so > does > that prevent me from trying this? Don't want to make it worse (if that's > even possible). Thanks. > > > "Daave" <daave(a)example.com> wrote in message > news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >> Since you are able to run the Recovery Console, try the method outlined >> here: >> >> http://support.microsoft.com/kb/307545 >> >> >> Jamie W wrote: >>> Tried again this am, here are my steps and results. >>> >>> Gateway Recovery Disk: (first the CD drive has to be manually opened >>> for some reason). "R" for recovery: Error: >>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>> \xpspl\base\boot\setup\setup.c >>> >>> Win XP Pro SP 1A installation disk (came with computer). Windows >>> Setup Screen "R" for recovery console >>> Took me to c:\Windows\ screen >>> >>> Can run dir, but looks like it only is giving me the files on the CD >>> not the actual hard drive. Been a long time since I've been at a screen >>> prompt, so wasn't sure what to try from here. That's where it's sitting >>> right >>> now at a C prompt >>> >>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>> shows the basic files being ran, and then it just reboots back to that >>> screen >>> "Windows did not shut down properly......." >>> >>> Thank you so much for attempting to help. Jamie >>> >>> >>> >>> "Daave" <daave(a)example.com> wrote in message >>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>> Jamie W wrote: >>>>> My daughter's computer was recently doing an update. We were at the >>>>> point where the computer was rebooting and had the screen "do not >>>>> turn off your computer, updating......" etc. Unfortunately, our ISP >>>>> went out at that time, and the computer was left in that limbo for >>>>> over 24 hours. I finally just hit the power button to turn it off, >>>>> and now when we turn it on it is in a continual loop of rebooting >>>>> itself. I've tried putting in the Windows disk and it reads it >>>>> okay, and will get so far to reinstall, but then it does the same >>>>> thing and reboots itself. >>>>> I don't know what to try at this point. I'd really like to not lose >>>>> everything on her hard drive if possible. Any suggestions welcome. >>>> >>>> LOL >>>> >>>> I see you originally posted to the Help and Support newsgroup, which >>>> is no longer being carried on the MS news server! >>>> >>>> Here was my response: >>>> >>>> Please describe the "Windows disk." Is it an actual Windows XP >>>> installation CD (and if so, what SP level?) or something else? >>>> >>>> What does the phrase "will get so far to reinstall" mean? What >>>> exactly did you do? Were you trying to use the Recovery Console? >>>> Were you trying to perform a Repair Install? Please include as many >>>> details as possible in your next post. >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>>> >>>> >>>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> >> >> > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5250 (20100704) __________ > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com
From: Daave on 4 Jul 2010 13:28 I have an OEM operating system. It didn't affect me. Nor has it mattered to all the others who posted here and used that method. You need to use the XP Pro installation CD, not the Gateway Recovery CD, because the former is what contains the Recovery Console. Does your daughter have XP Home or XP Pro on her PC? I assume the PC came pre-installed with XP Pro since you said the PC came with that disk. But you know what they say about assuming... LOL To the best of my knowledge, even if she has XP Home, the Recovery Console is still the Recovery Console, and it shouldn't matter if it's on an XP Home or XP Pro installation CD. If anyone else monitoring this thread can confirm or deny this, that would be great. That being said, it always makes sense to back up all your data if you haven't done so already; you can never be too safe. You could either physically connect your hard drive to another PC or boot off a rescue disk like Knoppix, Ubuntu, or Linux Mint (or Bart PE or UBCD4Win) and transfer the data to an external hard drive. But I think the OEM message on that page is overstated. I'm pretty sure if you follow the directions to the letter, your problem will be solved. And in order to avoid this from happening again, you could use an uninterrupted power supply. Furthermore, if you regularly create images of your hard drive, you could restore the most recent one in order to recover from similar disasters in the future. Feel free to start a new thread in the future if you would like further guidance in imaging your drive. If the method from the Microsoft page doesn't work (and other methods also fail to work), you may very well need to run the Gateway restoration to its original fresh-from-the-factory condition (or use the XP Pro installation CD; just make sure you obtain all the necessary hardware drivers). Again, you will need to make sure all the data is saved first! Jamie W wrote: > Before I give this a shot, it states NOT to do this is you have a OEM > installed operating system. Win XP came installed on this computer, > so does that prevent me from trying this? Don't want to make it worse > (if > that's even possible). Thanks. > > > "Daave" <daave(a)example.com> wrote in message > news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >> Since you are able to run the Recovery Console, try the method >> outlined here: >> >> http://support.microsoft.com/kb/307545 >> >> >> Jamie W wrote: >>> Tried again this am, here are my steps and results. >>> >>> Gateway Recovery Disk: (first the CD drive has to be manually >>> opened for some reason). "R" for recovery: Error: >>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>> \xpspl\base\boot\setup\setup.c >>> >>> Win XP Pro SP 1A installation disk (came with computer). Windows >>> Setup Screen "R" for recovery console >>> Took me to c:\Windows\ screen >>> >>> Can run dir, but looks like it only is giving me the files on the CD >>> not the actual hard drive. Been a long time since I've been at a >>> screen prompt, so wasn't sure what to try from here. That's where >>> it's sitting right >>> now at a C prompt >>> >>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>> shows the basic files being ran, and then it just reboots back to >>> that screen >>> "Windows did not shut down properly......." >>> >>> Thank you so much for attempting to help. Jamie >>> >>> >>> >>> "Daave" <daave(a)example.com> wrote in message >>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>> Jamie W wrote: >>>>> My daughter's computer was recently doing an update. We were at >>>>> the point where the computer was rebooting and had the screen "do >>>>> not turn off your computer, updating......" etc. Unfortunately, >>>>> our ISP went out at that time, and the computer was left in that >>>>> limbo for over 24 hours. I finally just hit the power button to >>>>> turn it off, and now when we turn it on it is in a continual loop >>>>> of rebooting itself. I've tried putting in the Windows disk and >>>>> it reads it okay, and will get so far to reinstall, but then it >>>>> does the same thing and reboots itself. >>>>> I don't know what to try at this point. I'd really like to not >>>>> lose everything on her hard drive if possible. Any suggestions >>>>> welcome. >>>> >>>> LOL >>>> >>>> I see you originally posted to the Help and Support newsgroup, >>>> which is no longer being carried on the MS news server! >>>> >>>> Here was my response: >>>> >>>> Please describe the "Windows disk." Is it an actual Windows XP >>>> installation CD (and if so, what SP level?) or something else? >>>> >>>> What does the phrase "will get so far to reinstall" mean? What >>>> exactly did you do? Were you trying to use the Recovery Console? >>>> Were you trying to perform a Repair Install? Please include as many >>>> details as possible in your next post. >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>>> >>>> >>>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> >> >> > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5250 (20100704) __________ > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com
From: Daave on 4 Jul 2010 13:50 When you say "no matter what I choose," are you referring to the options in the F8 menu? That is, you cannot boot into Safe Mode? Jamie W wrote: > Ok, tried it anyway, did Part 1, and when I choose "Exit" the computer > reboots, takes me to the "windows did not shut down properly" screen, > and no matter what I choose, it reboots itself back to that screen, so > I am > unable to complete Part 2. > > > "Jamie W" <stitchindesigns(a)gmail.com> wrote in message > news:%23gqiei5GLHA.1052(a)TK2MSFTNGP02.phx.gbl... >> Before I give this a shot, it states NOT to do this is you have a OEM >> installed operating system. Win XP came installed on this computer, >> so does that prevent me from trying this? Don't want to make it >> worse (if that's even possible). Thanks. >> >> >> "Daave" <daave(a)example.com> wrote in message >> news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>> Since you are able to run the Recovery Console, try the method >>> outlined here: >>> >>> http://support.microsoft.com/kb/307545 >>> >>> >>> Jamie W wrote: >>>> Tried again this am, here are my steps and results. >>>> >>>> Gateway Recovery Disk: (first the CD drive has to be manually >>>> opened for some reason). "R" for recovery: Error: >>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>>> \xpspl\base\boot\setup\setup.c >>>> >>>> Win XP Pro SP 1A installation disk (came with computer). Windows >>>> Setup Screen "R" for recovery console >>>> Took me to c:\Windows\ screen >>>> >>>> Can run dir, but looks like it only is giving me the files on the >>>> CD not the actual hard drive. Been a long time since I've been at >>>> a screen prompt, so wasn't sure what to try from here. That's >>>> where it's sitting right >>>> now at a C prompt >>>> >>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>>> shows the basic files being ran, and then it just reboots back to >>>> that screen >>>> "Windows did not shut down properly......." >>>> >>>> Thank you so much for attempting to help. Jamie >>>> >>>> >>>> >>>> "Daave" <daave(a)example.com> wrote in message >>>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>> Jamie W wrote: >>>>>> My daughter's computer was recently doing an update. We were at >>>>>> the point where the computer was rebooting and had the screen >>>>>> "do not turn off your computer, updating......" etc. >>>>>> Unfortunately, our ISP went out at that time, and the computer >>>>>> was left in that limbo for over 24 hours. I finally just hit >>>>>> the power button to turn it off, and now when we turn it on it >>>>>> is in a continual loop of rebooting itself. I've tried putting >>>>>> in the Windows disk and it reads it okay, and will get so far to >>>>>> reinstall, but then it does the same thing and reboots itself. >>>>>> I don't know what to try at this point. I'd really like to not >>>>>> lose everything on her hard drive if possible. Any suggestions >>>>>> welcome. >>>>> >>>>> LOL >>>>> >>>>> I see you originally posted to the Help and Support newsgroup, >>>>> which is no longer being carried on the MS news server! >>>>> >>>>> Here was my response: >>>>> >>>>> Please describe the "Windows disk." Is it an actual Windows XP >>>>> installation CD (and if so, what SP level?) or something else? >>>>> >>>>> What does the phrase "will get so far to reinstall" mean? What >>>>> exactly did you do? Were you trying to use the Recovery Console? >>>>> Were you trying to perform a Repair Install? Please include as >>>>> many details as possible in your next post. >>>>> >>>>> >>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>> signature database 5250 (20100704) __________ >>>>> >>>>> The message was checked by ESET NOD32 Antivirus. >>>>> >>>>> http://www.eset.com >>>>> >>>>> >>>>> >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >>> >>> >>> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> >> >> > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5250 (20100704) __________ > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com
From: Daave on 4 Jul 2010 13:56 If still no joy, you could try the method (scroll all the way down to Accepted Solution): http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_22880351.html Then again, you would need to create your own Bart PE or UBCD4Win CD for this to work (which would take some time). Or there's always "flatten and rebuild" if nothing else works. Daave wrote: > When you say "no matter what I choose," are you referring to the > options in the F8 menu? That is, you cannot boot into Safe Mode? > > Jamie W wrote: >> Ok, tried it anyway, did Part 1, and when I choose "Exit" the >> computer reboots, takes me to the "windows did not shut down >> properly" screen, and no matter what I choose, it reboots itself >> back to that screen, so I am >> unable to complete Part 2. >> >> >> "Jamie W" <stitchindesigns(a)gmail.com> wrote in message >> news:%23gqiei5GLHA.1052(a)TK2MSFTNGP02.phx.gbl... >>> Before I give this a shot, it states NOT to do this is you have a >>> OEM installed operating system. Win XP came installed on this >>> computer, so does that prevent me from trying this? Don't want to >>> make it worse (if that's even possible). Thanks. >>> >>> >>> "Daave" <daave(a)example.com> wrote in message >>> news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>> Since you are able to run the Recovery Console, try the method >>>> outlined here: >>>> >>>> http://support.microsoft.com/kb/307545 >>>> >>>> >>>> Jamie W wrote: >>>>> Tried again this am, here are my steps and results. >>>>> >>>>> Gateway Recovery Disk: (first the CD drive has to be manually >>>>> opened for some reason). "R" for recovery: Error: >>>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>>>> \xpspl\base\boot\setup\setup.c >>>>> >>>>> Win XP Pro SP 1A installation disk (came with computer). Windows >>>>> Setup Screen "R" for recovery console >>>>> Took me to c:\Windows\ screen >>>>> >>>>> Can run dir, but looks like it only is giving me the files on the >>>>> CD not the actual hard drive. Been a long time since I've been at >>>>> a screen prompt, so wasn't sure what to try from here. That's >>>>> where it's sitting right >>>>> now at a C prompt >>>>> >>>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>>>> shows the basic files being ran, and then it just reboots back to >>>>> that screen >>>>> "Windows did not shut down properly......." >>>>> >>>>> Thank you so much for attempting to help. Jamie >>>>> >>>>> >>>>> >>>>> "Daave" <daave(a)example.com> wrote in message >>>>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>>> Jamie W wrote: >>>>>>> My daughter's computer was recently doing an update. We were at >>>>>>> the point where the computer was rebooting and had the screen >>>>>>> "do not turn off your computer, updating......" etc. >>>>>>> Unfortunately, our ISP went out at that time, and the computer >>>>>>> was left in that limbo for over 24 hours. I finally just hit >>>>>>> the power button to turn it off, and now when we turn it on it >>>>>>> is in a continual loop of rebooting itself. I've tried putting >>>>>>> in the Windows disk and it reads it okay, and will get so far to >>>>>>> reinstall, but then it does the same thing and reboots itself. >>>>>>> I don't know what to try at this point. I'd really like to not >>>>>>> lose everything on her hard drive if possible. Any suggestions >>>>>>> welcome. >>>>>> >>>>>> LOL >>>>>> >>>>>> I see you originally posted to the Help and Support newsgroup, >>>>>> which is no longer being carried on the MS news server! >>>>>> >>>>>> Here was my response: >>>>>> >>>>>> Please describe the "Windows disk." Is it an actual Windows XP >>>>>> installation CD (and if so, what SP level?) or something else? >>>>>> >>>>>> What does the phrase "will get so far to reinstall" mean? What >>>>>> exactly did you do? Were you trying to use the Recovery Console? >>>>>> Were you trying to perform a Repair Install? Please include as >>>>>> many details as possible in your next post. >>>>>> >>>>>> >>>>>> __________ Information from ESET NOD32 Antivirus, version of >>>>>> virus signature database 5250 (20100704) __________ >>>>>> >>>>>> The message was checked by ESET NOD32 Antivirus. >>>>>> >>>>>> http://www.eset.com >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>> signature database 5250 (20100704) __________ >>>>> The message was checked by ESET NOD32 Antivirus. >>>>> >>>>> http://www.eset.com >>>> >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>>> >>>> >>>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >>> >>> >>> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com
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