Glitch When Updating
in [Windows XP]
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From: Jamie W on 4 Jul 2010 14:51 McAfee is installed - through our ISP provider. Subscription was current when this happened. I believe SpyBot S&D was on it as well. Whatever was the latest version of WinXP as far as updates was installed. THis happened a couple of months ago and I've been trying to figure it out on my own, as well as just letting it sit there until I got up the courage to try again. "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:%23Ot8J15GLHA.1016(a)TK2MSFTNGP06.phx.gbl... > Reposting: > > Is WinXP SP3 installed? > > What anti-virus application or security suite is installed and is your > subscription current? What anti-spyware applications (other than > Defender)? What third-party firewall (if any)? > > Has a(another) Norton or McAfee application ever been installed on the > computer (e.g., a free-trial version that came preinstalled when you > bought it)? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > Jamie W wrote: >> Before I give this a shot, it states NOT to do this is you have a OEM >> installed operating system. Win XP came installed on this computer, so >> does >> that prevent me from trying this? Don't want to make it worse (if that's >> even possible). Thanks. >> >> >> "Daave" <daave(a)example.com> wrote in message >> news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>> Since you are able to run the Recovery Console, try the method outlined >>> here: >>> >>> http://support.microsoft.com/kb/307545 >>> >>> >>> Jamie W wrote: >>>> Tried again this am, here are my steps and results. >>>> >>>> Gateway Recovery Disk: (first the CD drive has to be manually opened >>>> for some reason). "R" for recovery: Error: >>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>>> \xpspl\base\boot\setup\setup.c >>>> >>>> Win XP Pro SP 1A installation disk (came with computer). Windows >>>> Setup Screen "R" for recovery console >>>> Took me to c:\Windows\ screen >>>> >>>> Can run dir, but looks like it only is giving me the files on the CD >>>> not the actual hard drive. Been a long time since I've been at a >>>> screen >>>> prompt, so wasn't sure what to try from here. That's where it's >>>> sitting >>>> right >>>> now at a C prompt >>>> >>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>>> shows the basic files being ran, and then it just reboots back to that >>>> screen >>>> "Windows did not shut down properly......." >>>> >>>> Thank you so much for attempting to help. Jamie >>>> >>>> >>>> >>>> "Daave" <daave(a)example.com> wrote in message >>>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>> Jamie W wrote: >>>>>> My daughter's computer was recently doing an update. We were at the >>>>>> point where the computer was rebooting and had the screen "do not >>>>>> turn off your computer, updating......" etc. Unfortunately, our ISP >>>>>> went out at that time, and the computer was left in that limbo for >>>>>> over 24 hours. I finally just hit the power button to turn it off, >>>>>> and now when we turn it on it is in a continual loop of rebooting >>>>>> itself. I've tried putting in the Windows disk and it reads it >>>>>> okay, and will get so far to reinstall, but then it does the same >>>>>> thing and reboots itself. >>>>>> I don't know what to try at this point. I'd really like to not lose >>>>>> everything on her hard drive if possible. Any suggestions welcome. >>>>> >>>>> LOL >>>>> >>>>> I see you originally posted to the Help and Support newsgroup, which >>>>> is no longer being carried on the MS news server! >>>>> >>>>> Here was my response: >>>>> >>>>> Please describe the "Windows disk." Is it an actual Windows XP >>>>> installation CD (and if so, what SP level?) or something else? >>>>> >>>>> What does the phrase "will get so far to reinstall" mean? What >>>>> exactly did you do? Were you trying to use the Recovery Console? >>>>> Were you trying to perform a Repair Install? Please include as many >>>>> details as possible in your next post. >>>>> >>>>> >>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>> signature database 5250 (20100704) __________ >>>>> >>>>> The message was checked by ESET NOD32 Antivirus. >>>>> >>>>> http://www.eset.com >>>>> >>>>> >>>>> >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >>> >>> >>> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5251 (20100704) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 5251 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
From: Jamie W on 4 Jul 2010 14:55 I tried, but only made it through Part 1, when it states to reboot & then it should ... it just goes back in to it's rebooting process. I can't boot into any of the modes it suggests under F8 (or the screen it boots to which is "windows did not shut down properly" made a selection"). Win XP Pro was installed on the computer when we got it, that is the disk I have as well. I found a thread about starting the restore process from a C:\prompt (C:\windows\system32\restore\rstrui.exe) but when I type that in I get an error that the command is not recognized. Even if I go directly into the restore folder and just type rstrui it gives the same error. I was hoping that was a solution. I tried using the Gateway recovery disk as well, and it didn't even get as far as the XP disk. Thanks for assistance to this point! "Daave" <daave(a)example.com> wrote in message news:u7iDc55GLHA.1016(a)TK2MSFTNGP06.phx.gbl... >I have an OEM operating system. It didn't affect me. Nor has it mattered to >all the others who posted here and used that method. You need to use the XP >Pro installation CD, not the Gateway Recovery CD, because the former is >what contains the Recovery Console. > > Does your daughter have XP Home or XP Pro on her PC? > > I assume the PC came pre-installed with XP Pro since you said the PC came > with that disk. But you know what they say about assuming... LOL > > To the best of my knowledge, even if she has XP Home, the Recovery Console > is still the Recovery Console, and it shouldn't matter if it's on an XP > Home or XP Pro installation CD. If anyone else monitoring this thread can > confirm or deny this, that would be great. > > That being said, it always makes sense to back up all your data if you > haven't done so already; you can never be too safe. You could either > physically connect your hard drive to another PC or boot off a rescue disk > like Knoppix, Ubuntu, or Linux Mint (or Bart PE or UBCD4Win) and transfer > the data to an external hard drive. > > But I think the OEM message on that page is overstated. I'm pretty sure if > you follow the directions to the letter, your problem will be solved. And > in order to avoid this from happening again, you could use an > uninterrupted power supply. Furthermore, if you regularly create images of > your hard drive, you could restore the most recent one in order to recover > from similar disasters in the future. Feel free to start a new thread in > the future if you would like further guidance in imaging your drive. > > If the method from the Microsoft page doesn't work (and other methods also > fail to work), you may very well need to run the Gateway restoration to > its original fresh-from-the-factory condition (or use the XP Pro > installation CD; just make sure you obtain all the necessary hardware > drivers). Again, you will need to make sure all the data is saved first! > > Jamie W wrote: >> Before I give this a shot, it states NOT to do this is you have a OEM >> installed operating system. Win XP came installed on this computer, >> so does that prevent me from trying this? Don't want to make it worse >> (if >> that's even possible). Thanks. >> >> >> "Daave" <daave(a)example.com> wrote in message >> news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>> Since you are able to run the Recovery Console, try the method >>> outlined here: >>> >>> http://support.microsoft.com/kb/307545 >>> >>> >>> Jamie W wrote: >>>> Tried again this am, here are my steps and results. >>>> >>>> Gateway Recovery Disk: (first the CD drive has to be manually >>>> opened for some reason). "R" for recovery: Error: >>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>>> \xpspl\base\boot\setup\setup.c >>>> >>>> Win XP Pro SP 1A installation disk (came with computer). Windows >>>> Setup Screen "R" for recovery console >>>> Took me to c:\Windows\ screen >>>> >>>> Can run dir, but looks like it only is giving me the files on the CD >>>> not the actual hard drive. Been a long time since I've been at a >>>> screen prompt, so wasn't sure what to try from here. That's where >>>> it's sitting right >>>> now at a C prompt >>>> >>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>>> shows the basic files being ran, and then it just reboots back to >>>> that screen >>>> "Windows did not shut down properly......." >>>> >>>> Thank you so much for attempting to help. Jamie >>>> >>>> >>>> >>>> "Daave" <daave(a)example.com> wrote in message >>>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>> Jamie W wrote: >>>>>> My daughter's computer was recently doing an update. We were at >>>>>> the point where the computer was rebooting and had the screen "do >>>>>> not turn off your computer, updating......" etc. Unfortunately, >>>>>> our ISP went out at that time, and the computer was left in that >>>>>> limbo for over 24 hours. I finally just hit the power button to >>>>>> turn it off, and now when we turn it on it is in a continual loop >>>>>> of rebooting itself. I've tried putting in the Windows disk and >>>>>> it reads it okay, and will get so far to reinstall, but then it >>>>>> does the same thing and reboots itself. >>>>>> I don't know what to try at this point. I'd really like to not >>>>>> lose everything on her hard drive if possible. Any suggestions >>>>>> welcome. >>>>> >>>>> LOL >>>>> >>>>> I see you originally posted to the Help and Support newsgroup, >>>>> which is no longer being carried on the MS news server! >>>>> >>>>> Here was my response: >>>>> >>>>> Please describe the "Windows disk." Is it an actual Windows XP >>>>> installation CD (and if so, what SP level?) or something else? >>>>> >>>>> What does the phrase "will get so far to reinstall" mean? What >>>>> exactly did you do? Were you trying to use the Recovery Console? >>>>> Were you trying to perform a Repair Install? Please include as many >>>>> details as possible in your next post. >>>>> >>>>> >>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>> signature database 5250 (20100704) __________ >>>>> >>>>> The message was checked by ESET NOD32 Antivirus. >>>>> >>>>> http://www.eset.com >>>>> >>>>> >>>>> >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >>> >>> >>> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5250 (20100704) __________ >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com > > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5251 (20100704) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 5251 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
From: PA Bear [MS MVP] on 4 Jul 2010 15:03 Maybe the third time will be the charm: Has another McAfee application or a Norton application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? Is Spybot Tea Timer enabled? Assuming WinXP SP3 was one of the updates: Did you disable all McAfee components (i.e., anti-virus; anti-spyware; firewall) & Spybot Tea Timer and then enable the Windows Firewall before installing SP3? Jamie W wrote: > McAfee is installed - through our ISP provider. Subscription was current > when this happened. I believe SpyBot S&D was on it as well. > > Whatever was the latest version of WinXP as far as updates was installed. > THis happened a couple of months ago and I've been trying to figure it out > on my own, as well as just letting it sit there until I got up the courage > to try again. > >> Reposting: >> >> Is WinXP SP3 installed? >> >> What anti-virus application or security suite is installed and is your >> subscription current? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? >> >> Has a(another) Norton or McAfee application ever been installed on the >> computer (e.g., a free-trial version that came preinstalled when you >> bought it)? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >> >> Jamie W wrote: >>> Before I give this a shot, it states NOT to do this is you have a OEM >>> installed operating system. Win XP came installed on this computer, so >>> does >>> that prevent me from trying this? Don't want to make it worse (if >>> that's >>> even possible). Thanks. >>> >>> >>> "Daave" <daave(a)example.com> wrote in message >>> news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>> Since you are able to run the Recovery Console, try the method outlined >>>> here: >>>> >>>> http://support.microsoft.com/kb/307545 >>>> >>>> >>>> Jamie W wrote: >>>>> Tried again this am, here are my steps and results. >>>>> >>>>> Gateway Recovery Disk: (first the CD drive has to be manually opened >>>>> for some reason). "R" for recovery: Error: >>>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>>>> \xpspl\base\boot\setup\setup.c >>>>> >>>>> Win XP Pro SP 1A installation disk (came with computer). Windows >>>>> Setup Screen "R" for recovery console >>>>> Took me to c:\Windows\ screen >>>>> >>>>> Can run dir, but looks like it only is giving me the files on the CD >>>>> not the actual hard drive. Been a long time since I've been at a >>>>> screen >>>>> prompt, so wasn't sure what to try from here. That's where it's >>>>> sitting >>>>> right >>>>> now at a C prompt >>>>> >>>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>>>> shows the basic files being ran, and then it just reboots back to that >>>>> screen >>>>> "Windows did not shut down properly......." >>>>> >>>>> Thank you so much for attempting to help. Jamie >>>>> >>>>> >>>>> >>>>> "Daave" <daave(a)example.com> wrote in message >>>>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>>> Jamie W wrote: >>>>>>> My daughter's computer was recently doing an update. We were at the >>>>>>> point where the computer was rebooting and had the screen "do not >>>>>>> turn off your computer, updating......" etc. Unfortunately, our ISP >>>>>>> went out at that time, and the computer was left in that limbo for >>>>>>> over 24 hours. I finally just hit the power button to turn it off, >>>>>>> and now when we turn it on it is in a continual loop of rebooting >>>>>>> itself. I've tried putting in the Windows disk and it reads it >>>>>>> okay, and will get so far to reinstall, but then it does the same >>>>>>> thing and reboots itself. >>>>>>> I don't know what to try at this point. I'd really like to not lose >>>>>>> everything on her hard drive if possible. Any suggestions welcome. >>>>>> >>>>>> LOL >>>>>> >>>>>> I see you originally posted to the Help and Support newsgroup, which >>>>>> is no longer being carried on the MS news server! >>>>>> >>>>>> Here was my response: >>>>>> >>>>>> Please describe the "Windows disk." Is it an actual Windows XP >>>>>> installation CD (and if so, what SP level?) or something else? >>>>>> >>>>>> What does the phrase "will get so far to reinstall" mean? What >>>>>> exactly did you do? Were you trying to use the Recovery Console? >>>>>> Were you trying to perform a Repair Install? Please include as many >>>>>> details as possible in your next post. >>>>>> >>>>>> >>>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>>> signature database 5250 (20100704) __________ >>>>>> >>>>>> The message was checked by ESET NOD32 Antivirus. >>>>>> >>>>>> http://www.eset.com >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>> signature database 5250 (20100704) __________ >>>>> The message was checked by ESET NOD32 Antivirus. >>>>> >>>>> http://www.eset.com >>>> >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>>> >>>> >>>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5250 (20100704) __________ >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5251 (20100704) __________ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> >> >> > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5251 (20100704) __________ > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com
From: Jamie W on 4 Jul 2010 15:15 No, the only McAfee that is installed is one we installed through our ISP. Tea Timer is not enabled. I do not believe that we disabled any of the McAfee when doing the update. it was one of those "updates are available" and we just hit install. Computer installed, went into reboot, ISP went down (no power surge, just ISP went down), and it was in the limbo of "do not turn off your computer, installing updates" for over 24 hours, when we then turned the computer off as nothing else would work (tried keyboard commands, nothing happened). Hope that answers your questions - not sure what else to tell you - just doing a "normal" update, and the ISP went down in the middle of the install. Tried to get Comcast to fix it as it was their fault, but of course they are sorry (they know we have had connectivity problems for months in our area), but no go for fixing it. "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message news:u3H%23Fw6GLHA.4912(a)TK2MSFTNGP02.phx.gbl... > Maybe the third time will be the charm: Has another McAfee application or > a Norton application ever been installed on the computer (e.g., a > free-trial version that came preinstalled when you bought it)? > > Is Spybot Tea Timer enabled? > > Assuming WinXP SP3 was one of the updates: Did you disable all McAfee > components (i.e., anti-virus; anti-spyware; firewall) & Spybot Tea Timer > and then enable the Windows Firewall before installing SP3? > > > Jamie W wrote: >> McAfee is installed - through our ISP provider. Subscription was current >> when this happened. I believe SpyBot S&D was on it as well. >> >> Whatever was the latest version of WinXP as far as updates was installed. >> THis happened a couple of months ago and I've been trying to figure it >> out >> on my own, as well as just letting it sit there until I got up the >> courage >> to try again. >> >>> Reposting: >>> >>> Is WinXP SP3 installed? >>> >>> What anti-virus application or security suite is installed and is your >>> subscription current? What anti-spyware applications (other than >>> Defender)? What third-party firewall (if any)? >>> >>> Has a(another) Norton or McAfee application ever been installed on the >>> computer (e.g., a free-trial version that came preinstalled when you >>> bought it)? >>> -- >>> ~Robear Dyer (PA Bear) >>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>> >>> >>> Jamie W wrote: >>>> Before I give this a shot, it states NOT to do this is you have a OEM >>>> installed operating system. Win XP came installed on this computer, so >>>> does >>>> that prevent me from trying this? Don't want to make it worse (if >>>> that's >>>> even possible). Thanks. >>>> >>>> >>>> "Daave" <daave(a)example.com> wrote in message >>>> news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>> Since you are able to run the Recovery Console, try the method >>>>> outlined >>>>> here: >>>>> >>>>> http://support.microsoft.com/kb/307545 >>>>> >>>>> >>>>> Jamie W wrote: >>>>>> Tried again this am, here are my steps and results. >>>>>> >>>>>> Gateway Recovery Disk: (first the CD drive has to be manually opened >>>>>> for some reason). "R" for recovery: Error: >>>>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>>>>> \xpspl\base\boot\setup\setup.c >>>>>> >>>>>> Win XP Pro SP 1A installation disk (came with computer). Windows >>>>>> Setup Screen "R" for recovery console >>>>>> Took me to c:\Windows\ screen >>>>>> >>>>>> Can run dir, but looks like it only is giving me the files on the CD >>>>>> not the actual hard drive. Been a long time since I've been at a >>>>>> screen >>>>>> prompt, so wasn't sure what to try from here. That's where it's >>>>>> sitting >>>>>> right >>>>>> now at a C prompt >>>>>> >>>>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>>>>> shows the basic files being ran, and then it just reboots back to >>>>>> that >>>>>> screen >>>>>> "Windows did not shut down properly......." >>>>>> >>>>>> Thank you so much for attempting to help. Jamie >>>>>> >>>>>> >>>>>> >>>>>> "Daave" <daave(a)example.com> wrote in message >>>>>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>>>> Jamie W wrote: >>>>>>>> My daughter's computer was recently doing an update. We were at >>>>>>>> the >>>>>>>> point where the computer was rebooting and had the screen "do not >>>>>>>> turn off your computer, updating......" etc. Unfortunately, our >>>>>>>> ISP >>>>>>>> went out at that time, and the computer was left in that limbo for >>>>>>>> over 24 hours. I finally just hit the power button to turn it off, >>>>>>>> and now when we turn it on it is in a continual loop of rebooting >>>>>>>> itself. I've tried putting in the Windows disk and it reads it >>>>>>>> okay, and will get so far to reinstall, but then it does the same >>>>>>>> thing and reboots itself. >>>>>>>> I don't know what to try at this point. I'd really like to not >>>>>>>> lose >>>>>>>> everything on her hard drive if possible. Any suggestions welcome. >>>>>>> >>>>>>> LOL >>>>>>> >>>>>>> I see you originally posted to the Help and Support newsgroup, which >>>>>>> is no longer being carried on the MS news server! >>>>>>> >>>>>>> Here was my response: >>>>>>> >>>>>>> Please describe the "Windows disk." Is it an actual Windows XP >>>>>>> installation CD (and if so, what SP level?) or something else? >>>>>>> >>>>>>> What does the phrase "will get so far to reinstall" mean? What >>>>>>> exactly did you do? Were you trying to use the Recovery Console? >>>>>>> Were you trying to perform a Repair Install? Please include as many >>>>>>> details as possible in your next post. >>>>>>> >>>>>>> >>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>>>> signature database 5250 (20100704) __________ >>>>>>> >>>>>>> The message was checked by ESET NOD32 Antivirus. >>>>>>> >>>>>>> http://www.eset.com >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> >>>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>>> signature database 5250 (20100704) __________ >>>>>> The message was checked by ESET NOD32 Antivirus. >>>>>> >>>>>> http://www.eset.com >>>>> >>>>> >>>>> >>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>> signature database 5250 (20100704) __________ >>>>> >>>>> The message was checked by ESET NOD32 Antivirus. >>>>> >>>>> http://www.eset.com >>>>> >>>>> >>>>> >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5250 (20100704) __________ >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5251 (20100704) __________ >>> >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >>> >>> >>> >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5251 (20100704) __________ >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5251 (20100704) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 5251 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com
From: PA Bear [MS MVP] on 4 Jul 2010 16:50
Uh, Comcast replaced the McAfee Security Center freebie with Norton Security Suite freebie in early March 2010 IIRC; cf. http://security.comcast.net/norton/resi/migrate/default.htm?cid=33_232 Since it's no longer associated with Comcast, chances are your McAfee application hasn't been working properly (i.e., installing definitions & program updates) for quite some time now, Jamie. NB: Do NOT attempt to install the Norton freebie just yet!! There was a time in the not to distant past that Comcast didn't offer the McAfee (or Norton) freebie and/or you weren't yet a Comcast subscriber: What anti-virus application was installed before you installed the Comcast/McAfee freebie? Are you 100% certain that a McAfee or Norton free-trial didn't come preinstall on the computer when you bought it? (Doesn't matter if you never used or Activated it.) Jamie W wrote: > No, the only McAfee that is installed is one we installed through our ISP. > Tea Timer is not enabled. > I do not believe that we disabled any of the McAfee when doing the update. > it was one of those "updates are available" and we just hit install. > Computer installed, went into reboot, ISP went down (no power surge, just > ISP went down), and it was in the limbo of "do not turn off your computer, > installing updates" for over 24 hours, when we then turned the computer > off > as nothing else would work (tried keyboard commands, nothing happened). > > Hope that answers your questions - not sure what else to tell you - just > doing a "normal" update, and the ISP went down in the middle of the > install. > Tried to get Comcast to fix it as it was their fault, but of course they > are > sorry (they know we have had connectivity problems for months in our > area), > but no go for fixing it. > > > "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message > news:u3H%23Fw6GLHA.4912(a)TK2MSFTNGP02.phx.gbl... >> Maybe the third time will be the charm: Has another McAfee application or >> a Norton application ever been installed on the computer (e.g., a >> free-trial version that came preinstalled when you bought it)? >> >> Is Spybot Tea Timer enabled? >> >> Assuming WinXP SP3 was one of the updates: Did you disable all McAfee >> components (i.e., anti-virus; anti-spyware; firewall) & Spybot Tea Timer >> and then enable the Windows Firewall before installing SP3? >> >> >> Jamie W wrote: >>> McAfee is installed - through our ISP provider. Subscription was >>> current >>> when this happened. I believe SpyBot S&D was on it as well. >>> >>> Whatever was the latest version of WinXP as far as updates was >>> installed. >>> THis happened a couple of months ago and I've been trying to figure it >>> out >>> on my own, as well as just letting it sit there until I got up the >>> courage >>> to try again. >>> >>>> Reposting: >>>> >>>> Is WinXP SP3 installed? >>>> >>>> What anti-virus application or security suite is installed and is your >>>> subscription current? What anti-spyware applications (other than >>>> Defender)? What third-party firewall (if any)? >>>> >>>> Has a(another) Norton or McAfee application ever been installed on the >>>> computer (e.g., a free-trial version that came preinstalled when you >>>> bought it)? >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>> >>>> Jamie W wrote: >>>>> Before I give this a shot, it states NOT to do this is you have a OEM >>>>> installed operating system. Win XP came installed on this computer, >>>>> so >>>>> does >>>>> that prevent me from trying this? Don't want to make it worse (if >>>>> that's >>>>> even possible). Thanks. >>>>> >>>>> >>>>> "Daave" <daave(a)example.com> wrote in message >>>>> news:uMbSe64GLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>>> Since you are able to run the Recovery Console, try the method >>>>>> outlined >>>>>> here: >>>>>> >>>>>> http://support.microsoft.com/kb/307545 >>>>>> >>>>>> >>>>>> Jamie W wrote: >>>>>>> Tried again this am, here are my steps and results. >>>>>>> >>>>>>> Gateway Recovery Disk: (first the CD drive has to be manually >>>>>>> opened >>>>>>> for some reason). "R" for recovery: Error: >>>>>>> File fastfat.sys caused unexpected error (32768) @ line 5025 in >>>>>>> \xpspl\base\boot\setup\setup.c >>>>>>> >>>>>>> Win XP Pro SP 1A installation disk (came with computer). Windows >>>>>>> Setup Screen "R" for recovery console >>>>>>> Took me to c:\Windows\ screen >>>>>>> >>>>>>> Can run dir, but looks like it only is giving me the files on the CD >>>>>>> not the actual hard drive. Been a long time since I've been at a >>>>>>> screen >>>>>>> prompt, so wasn't sure what to try from here. That's where it's >>>>>>> sitting >>>>>>> right >>>>>>> now at a C prompt >>>>>>> >>>>>>> Anytime I try to run "Safe Mode"; "Last known good config", etc it >>>>>>> shows the basic files being ran, and then it just reboots back to >>>>>>> that >>>>>>> screen >>>>>>> "Windows did not shut down properly......." >>>>>>> >>>>>>> Thank you so much for attempting to help. Jamie >>>>>>> >>>>>>> >>>>>>> >>>>>>> "Daave" <daave(a)example.com> wrote in message >>>>>>> news:uCYblUrGLHA.2276(a)TK2MSFTNGP06.phx.gbl... >>>>>>>> Jamie W wrote: >>>>>>>>> My daughter's computer was recently doing an update. We were at >>>>>>>>> the >>>>>>>>> point where the computer was rebooting and had the screen "do not >>>>>>>>> turn off your computer, updating......" etc. Unfortunately, our >>>>>>>>> ISP >>>>>>>>> went out at that time, and the computer was left in that limbo for >>>>>>>>> over 24 hours. I finally just hit the power button to turn it >>>>>>>>> off, >>>>>>>>> and now when we turn it on it is in a continual loop of rebooting >>>>>>>>> itself. I've tried putting in the Windows disk and it reads it >>>>>>>>> okay, and will get so far to reinstall, but then it does the same >>>>>>>>> thing and reboots itself. >>>>>>>>> I don't know what to try at this point. I'd really like to not >>>>>>>>> lose >>>>>>>>> everything on her hard drive if possible. Any suggestions >>>>>>>>> welcome. >>>>>>>> >>>>>>>> LOL >>>>>>>> >>>>>>>> I see you originally posted to the Help and Support newsgroup, >>>>>>>> which >>>>>>>> is no longer being carried on the MS news server! >>>>>>>> >>>>>>>> Here was my response: >>>>>>>> >>>>>>>> Please describe the "Windows disk." Is it an actual Windows XP >>>>>>>> installation CD (and if so, what SP level?) or something else? >>>>>>>> >>>>>>>> What does the phrase "will get so far to reinstall" mean? What >>>>>>>> exactly did you do? Were you trying to use the Recovery Console? >>>>>>>> Were you trying to perform a Repair Install? Please include as many >>>>>>>> details as possible in your next post. >>>>>>>> >>>>>>>> >>>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>>>>> signature database 5250 (20100704) __________ >>>>>>>> >>>>>>>> The message was checked by ESET NOD32 Antivirus. >>>>>>>> >>>>>>>> http://www.eset.com >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>>>> signature database 5250 (20100704) __________ >>>>>>> The message was checked by ESET NOD32 Antivirus. >>>>>>> >>>>>>> http://www.eset.com >>>>>> >>>>>> >>>>>> >>>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>>> signature database 5250 (20100704) __________ >>>>>> >>>>>> The message was checked by ESET NOD32 Antivirus. >>>>>> >>>>>> http://www.eset.com >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>>> signature database 5250 (20100704) __________ >>>>> The message was checked by ESET NOD32 Antivirus. >>>>> >>>>> http://www.eset.com >>>> >>>> >>>> __________ Information from ESET NOD32 Antivirus, version of virus >>>> signature database 5251 (20100704) __________ >>>> >>>> The message was checked by ESET NOD32 Antivirus. >>>> >>>> http://www.eset.com >>>> >>>> >>>> >>> >>> >>> __________ Information from ESET NOD32 Antivirus, version of virus >>> signature database 5251 (20100704) __________ >>> The message was checked by ESET NOD32 Antivirus. >>> >>> http://www.eset.com >> >> >> __________ Information from ESET NOD32 Antivirus, version of virus >> signature database 5251 (20100704) __________ >> >> The message was checked by ESET NOD32 Antivirus. >> >> http://www.eset.com >> >> >> > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 5251 (20100704) __________ > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com |