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From: Helen Warn on 12 May 2010 19:26
Yes, I read the options in your other post.

Two of the links give me "Page not Found". However eventually I successfully
initiated a chat session, in which I was twice redirected to the "Page not
Found" URLs. At which point the chat guy told me to call (866) 727-2338.
After giving lots of personal info and explaining the issue in painful
detail, I was told that since I was a business customer I had to call another
number: (800) 936-4900. I have now given the same information as I gave
before, and am now on hold for heaven knows how long (20 minutes) after which
my support "options" will be explained to me.

Oops! They're back. It appears that I am going to be assigned a one-time
no-charge support case number. If they manage to help me get rid of the
problem I will post the results here.

In the meantime, can anyone tell me if there is a way to determine if the
update is actually installed on my computer?
--
Helen Warn, PhD
Agile Software Inc.
www.agile-soft.com


"Ǝиçεl" wrote:

> Have you read the responses to the other messages relating to this prºblem?
> -=-
>
> "Helen Warn" wrote:
>
> > I am using Windows Server Standard SP2 and Nod32 Av, and am having the same
> > problem.
> >
> > --
> > Helen Warn, PhD
> > Agile Software Inc.
> > www.agile-soft.com
> >
> >
> > "MowGreen" wrote:
> >
> > > d.arbib wrote:
> > > > This item has been installed both automatically and manually yet each time I
> > > > close down the update is activated again. Looking at history there are no
> > > > less than 20 entries for the same item. Manually it always says intallation
> > > > is completed sucessfully.
> > > >
> > > > Why and what can I do?
> > >
> > >
> > > How to ask a question
> > > http://support.microsoft.com/kb/555375
> > >
> > >
> > > It's difficult telling you why and what to do when you do NOT include
> > > relevant information such as
> > >
> > > 1) the edition of Windows and what Service Pack level the system is on
> > > 2) the name of the antivirus/security suite, if a 3rd party firewall/pop
> > > up/cookie blocker is installed and
> > > 3) which toolbars are installed
> > >
> > > in your original post.
> > >
> > >
> > > MowGreen
> > > ================
> > > *-343-* FDNY
> > > Never Forgotten
> > > ================
> > >
> > > banthecheck.com
> > > "Security updates should *never* have *non-security content* prechecked
> > >
> > >
> > > .
> > >
From: PA Bear [MS MVP] on 13 May 2010 02:55
[X-post to Windows Update]

Is KB976569 listed in Add/Remove Programs?

See the "How to obtain help" section of
http://support.microsoft.com/kb/974417

For home users, no-charge support is available by calling 1-866-PCSAFETY
(1-866-727-2338; and/or 1-866-234-6020 and/or 1-800-936-5700) in the United
States and in Canada or by contacting your local Microsoft subsidiary.
There is no-charge for support calls that are associated with security
updates. When you call, clearly state that your problem is related to a
Security Update and cite the update's KB number (e.g., KB974417).

Or you can...

Start a free Windows Update support incident email request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Customers who experience issues installing Microsoft security updates also
can visit the following page for assistance:
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


thinman wrote:
> "Microsoft .NET Framework 2.0 Service Pack 2 Security Update for Windows
> 2000,
> Windows Server 2003 and Windows XP".
>
> This appeared in the Tuesday updates of 05-11-10. It goes through the
> installation
> process and even states that it is installed; however, the yellow shield
> in
> the sys tray
> remains and clicking on it still shows the update file. Have
> installed,rebooted; installed,
> not rebooted; installed, installed, installed and rebooted and it stays
> showing as an update
> needing to be installed. Under Control Panel, Add/Remove Programs, it
> shows
> as an
> update dating back to 10/2009, only showing " KB974417 " as the name of
> the
> update.
> 2 lines above it shows an entry for " .NET Framework 2 " dated 03/31/2009.
>
> How can I get the update notification to drop this particular file ?? OR,
> what do I
> need to do to remedy the problem ?
>
> thanks
> ray

From: rodri1946 on 13 May 2010 13:45
Desde el pasasdo dia 12-05-2010, me sigue aparecciendo en la barra de tarea
que tengo una actualizacion pendiente , acceso a instalalrla , y al parecer
no lo hace, inmediatamewnte despues ,me sigue diciendo que esta pendiente de
descargar y actualizar.-
He entradoi en una pagfiuna de Windows Update y me da opcion a "Revisar las
acxtualizaciones" de mi equipo y me dice que se ha instalado, 10(Diez) veces,
las misma que yo la he aceptado reiteradamente.-
? Me podeis decir que ocurrre, porque me reitera tantas veces de que la
instale, habiedolo hechoo yá.

rodri1946(a)hotmail.com.-
From: Mark Lang on 13 May 2010 15:12


"d.arbib" wrote:

> This item has been installed both automatically and manually yet each time I
> close down the update is activated again. Looking at history there are no
> less than 20 entries for the same item. Manually it always says intallation
> is completed sucessfully.
>
> Why and what can I do?


I am having the same problem. Windows XP SP3 with Kaspersky 2010 ISS. The
add/remove programs does show this patch installed, but I still get the icon
to reinstall every time I reboot. When I download the file directly and try
to run, I get a message that I don't have any of the components that need
this update. Help!
From: Harry Johnston [MVP] on 13 May 2010 15:30
On 2010-05-13 11:26 a.m., Helen Warn wrote:

> In the meantime, can anyone tell me if there is a way to determine if the
> update is actually installed on my computer?

The knowledge base article contains a list of file versions for each operating
system. If all the corresponding files on your computer match the versions
given in the KB article, the update is properly installed.

Harry.

--
Harry Johnston
http://harryjohnston.wordpress.com
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