Prev: quicklinks on S2
Next: LG GD510 POP Headphone adapter
From: andy on 4 Jun 2010 05:50
On 4 June, 02:21, "Steve" <St...(a)nowhere.com> wrote:
> Due to my own stupidity I lost my keys whilst popping out for some milk and
> was locked out of my place without my phone a couple of evenings back. My
> partner who had a spare set, was on a nightshift, but I didn't know her
> location as she works at different sites, and as is the case with many
> people, I didn't remember her number - it being stored on the phone that I
> didn't have, so I couldn't call her on a payphone.
>
> Had a brainwave, bought an O2 PAYG SIM card and in the packaging was their
> customer services number. After spending a fortune on the premium rate
> number, I got through, identified myself through their security questions,
> explained my situation and that I needed the last dialled number from my
> account, which ended in 549.
>
> "I'm sorry, but we can't give out any information about the account over the
> phone - if you want to get this information, you need to write in, pay a fee
> and we'll send the number out to you in the post."
>
> Just what you want when you're locked out, to have someone post you the
> means to get in. Needless to say I was locked out for the night and had to
> find a B&B.
>
> Is this standard policy at O2? It sounds completely ridiculous. Or did I
> just get some idiot? I asked to speak to a supervisor, but I just went back
> on hold until the money ran out, in all I spent the best part of 10, less
> the price of a litre of milk and O2 SIM on that call as it was all I had on
> me. Fortunately the B&B owner was more trusting that I'd be able to pay him
> later.

I sort of agree with O2

Unfortunately for you, this is a data protection issue, and the
potential ability of someone else to talk their way past your security
password shouldn't be enough to access other details.

For other types of queries, such as lost phones or PACs, asking the
customer the last or frequently dialled numbers is sometimes used as a
supplementary security question, together with what was the last top-
up amount and date.

Memorising the number of the person you call the most can't be that
difficult

From: Steve on 4 Jun 2010 06:22

"Steve Terry" <gfourwwk(a)tesco.net> wrote in message
news:hu9rnf$itp$1(a)news.eternal-september.org...
> "Steve" <Steve(a)nowhere.com> wrote in message
> news:v6-dnV7UkYGByJXRnZ2dnUVZ8i6dnZ2d(a)giganews.com...
>> Due to my own stupidity I lost my keys whilst popping out for some milk
>> and was locked out of my place without my phone a couple of evenings
>> back. My partner who had a spare set, was on a nightshift, but I didn't
>> know her location as she works at different sites, and as is the case
>> with many people, I didn't remember her number - it being stored on the
>> phone that I didn't have, so I couldn't call her on a payphone.
>>
>>
> It's a good idea to store useful info on a webmail site like googlemail
> (if important info encode it first) which you can access from an internet
> cafe.
>
> and or backup your phone contacts to a PC, and or another phone
> you have easy access to.

Or I could have logged into Bluebook, but I didn't have any internet cafes
near me.


From: Steve on 4 Jun 2010 06:24

"Woody" <harrogate3(a)ntlworld.spam.com> wrote in message
news:kd0On.61285$bb1.16844(a)hurricane...
> "Steve Terry" <gfourwwk(a)tesco.net> wrote in message
> news:hu9rnf$itp$1(a)news.eternal-september.org...
>> "Steve" <Steve(a)nowhere.com> wrote in message
>> news:v6-dnV7UkYGByJXRnZ2dnUVZ8i6dnZ2d(a)giganews.com...
>>> Due to my own stupidity I lost my keys whilst popping out for some milk
>>> and was locked out of my place without my phone a couple of evenings
>>> back. My partner who had a spare set, was on a nightshift, but I didn't
>>> know her location as she works at different sites, and as is the case
>>> with many people, I didn't remember her number - it being stored on the
>>> phone that I didn't have, so I couldn't call her on a payphone.
>>>
>>>
>> It's a good idea to store useful info on a webmail site like googlemail
>> (if important info encode it first) which you can access from an
>> internet cafe.
>>
>> and or backup your phone contacts to a PC, and or another phone
>> you have easy access to.
>>
>
>
>
> Is your memory that bad that you can't remember just one number - probably
> the most important?

It was the most important at that time, yes. It was the last dialled number,
but not the most frequently dialled one, as she uses a different on call
phone for work.


From: Steve on 4 Jun 2010 06:28

"Andy Burns" <usenet.aug2009(a)adslpipe.co.uk> wrote in message
news:VMydndMVaP_xPpXRnZ2dnUVZ8sydnZ2d(a)brightview.co.uk...
> Steve wrote:
>
>> I lost my keys whilst popping out for some milk and
>> was locked out
>
>> bought an O2 PAYG SIM card
>
> You should have used it to force the lock open with.
>
>> "I'm sorry, but we can't give out any information about the account over
>> the
>> phone"
>
> Quite right, you want anyone and everyone asking O2 for details of who you
> called?

Anyone who'd know my password? Sure. Its enough for them to charge me based
on the security information provided. Besides, with anyone else having this
security information, if they wanted they can easily change the address on
the account and get the bills sent there instead.


From: James Lewis on 4 Jun 2010 09:17
On 4 June, 11:28, "Steve" <St...(a)nowhere.com> wrote:
> "Andy Burns" <usenet.aug2...(a)adslpipe.co.uk> wrote in message
>
> news:VMydndMVaP_xPpXRnZ2dnUVZ8sydnZ2d(a)brightview.co.uk...
>
> > Steve wrote:
>
> >> I lost my keys whilst popping out for some milk and
> >> was locked out
>
> >> bought an O2 PAYG SIM card
>
> > You should have used it to force the lock open with.
>
> >> "I'm sorry, but we can't give out any information about the account over
> >> the
> >> phone"
>
> > Quite right, you want anyone and everyone asking O2 for details of who you
> > called?
>
> Anyone who'd know my password? Sure. Its enough for them to charge me based
> on the security information provided. Besides, with anyone else having this
> security information, if they wanted they can easily change the address on
> the account and get the bills sent there instead.

Easiest way is to log on to your online account at o2.co.uk where you
can see itemised bills, recent charges etc. which will have all the
numbers. You only need to remember a username and password.
First  |  Prev  |  Next  |  Last
Pages: 1 2 3 4
Prev: quicklinks on S2
Next: LG GD510 POP Headphone adapter