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From: Steve on 4 Jun 2010 09:35

"James Lewis" <steffangl(a)gmail.com> wrote in message
news:3ddad9b9-b24e-4ac8-ad76-b6cc280812d8(a)q12g2000yqj.googlegroups.com...
> On 4 June, 11:28, "Steve" <St...(a)nowhere.com> wrote:
>> "Andy Burns" <usenet.aug2...(a)adslpipe.co.uk> wrote in message
>>
>> news:VMydndMVaP_xPpXRnZ2dnUVZ8sydnZ2d(a)brightview.co.uk...
>>
>> > Steve wrote:
>>
>> >> I lost my keys whilst popping out for some milk and
>> >> was locked out
>>
>> >> bought an O2 PAYG SIM card
>>
>> > You should have used it to force the lock open with.
>>
>> >> "I'm sorry, but we can't give out any information about the account
>> >> over
>> >> the
>> >> phone"
>>
>> > Quite right, you want anyone and everyone asking O2 for details of who
>> > you
>> > called?
>>
>> Anyone who'd know my password? Sure. Its enough for them to charge me
>> based
>> on the security information provided. Besides, with anyone else having
>> this
>> security information, if they wanted they can easily change the address
>> on
>> the account and get the bills sent there instead.
>
> Easiest way is to log on to your online account at o2.co.uk where you
> can see itemised bills, recent charges etc. which will have all the
> numbers. You only need to remember a username and password.

And access to a PC.


From: pete on 4 Jun 2010 10:41
On Fri, 4 Jun 2010 14:35:18 +0100, Steve wrote:
>
> "James Lewis" <steffangl(a)gmail.com> wrote in message
> news:3ddad9b9-b24e-4ac8-ad76-b6cc280812d8(a)q12g2000yqj.googlegroups.com...
>> On 4 June, 11:28, "Steve" <St...(a)nowhere.com> wrote:
>>> "Andy Burns" <usenet.aug2...(a)adslpipe.co.uk> wrote in message
>>>
>>> news:VMydndMVaP_xPpXRnZ2dnUVZ8sydnZ2d(a)brightview.co.uk...
>>>
>>> > Steve wrote:
>>>
>>> >> I lost my keys whilst popping out for some milk and
>>> >> was locked out
>>>
>>> >> bought an O2 PAYG SIM card
>>>
>>> > You should have used it to force the lock open with.
>>>
>>> >> "I'm sorry, but we can't give out any information about the account
>>> >> over
>>> >> the
>>> >> phone"
>>>
>>> > Quite right, you want anyone and everyone asking O2 for details of who
>>> > you
>>> > called?
>>>
>>> Anyone who'd know my password? Sure. Its enough for them to charge me
>>> based
>>> on the security information provided. Besides, with anyone else having
>>> this
>>> security information, if they wanted they can easily change the address
>>> on
>>> the account and get the bills sent there instead.
>>
>> Easiest way is to log on to your online account at o2.co.uk where you
>> can see itemised bills, recent charges etc. which will have all the
>> numbers. You only need to remember a username and password.
>
> And access to a PC.
>
No friends with internet (or a spare key)?
From: Steve on 4 Jun 2010 10:44

"pete" <no-one(a)unknown.com> wrote in message
news:slrni0i44k.3jr.no-one(a)corv.local...
> On Fri, 4 Jun 2010 14:35:18 +0100, Steve wrote:
>>
>> "James Lewis" <steffangl(a)gmail.com> wrote in message
>> news:3ddad9b9-b24e-4ac8-ad76-b6cc280812d8(a)q12g2000yqj.googlegroups.com...
>>> On 4 June, 11:28, "Steve" <St...(a)nowhere.com> wrote:
>>>> "Andy Burns" <usenet.aug2...(a)adslpipe.co.uk> wrote in message
>>>>
>>>> news:VMydndMVaP_xPpXRnZ2dnUVZ8sydnZ2d(a)brightview.co.uk...
>>>>
>>>> > Steve wrote:
>>>>
>>>> >> I lost my keys whilst popping out for some milk and
>>>> >> was locked out
>>>>
>>>> >> bought an O2 PAYG SIM card
>>>>
>>>> > You should have used it to force the lock open with.
>>>>
>>>> >> "I'm sorry, but we can't give out any information about the account
>>>> >> over
>>>> >> the
>>>> >> phone"
>>>>
>>>> > Quite right, you want anyone and everyone asking O2 for details of
>>>> > who
>>>> > you
>>>> > called?
>>>>
>>>> Anyone who'd know my password? Sure. Its enough for them to charge me
>>>> based
>>>> on the security information provided. Besides, with anyone else having
>>>> this
>>>> security information, if they wanted they can easily change the address
>>>> on
>>>> the account and get the bills sent there instead.
>>>
>>> Easiest way is to log on to your online account at o2.co.uk where you
>>> can see itemised bills, recent charges etc. which will have all the
>>> numbers. You only need to remember a username and password.
>>
>> And access to a PC.
>>
> No friends with internet (or a spare key)?

Not in this area, no.


From: Steve on 4 Jun 2010 11:00

"andy" <andy.ggrps(a)googlemail.com> wrote in message
news:d501ec31-91db-4130-8997-04958d4a0d1a(a)g19g2000yqc.googlegroups.com...
> On 4 June, 02:21, "Steve" <St...(a)nowhere.com> wrote:
>> Due to my own stupidity I lost my keys whilst popping out for some milk
>> and
>> was locked out of my place without my phone a couple of evenings back. My
>> partner who had a spare set, was on a nightshift, but I didn't know her
>> location as she works at different sites, and as is the case with many
>> people, I didn't remember her number - it being stored on the phone that
>> I
>> didn't have, so I couldn't call her on a payphone.
>>
>> Had a brainwave, bought an O2 PAYG SIM card and in the packaging was
>> their
>> customer services number. After spending a fortune on the premium rate
>> number, I got through, identified myself through their security
>> questions,
>> explained my situation and that I needed the last dialled number from my
>> account, which ended in 549.
>>
>> "I'm sorry, but we can't give out any information about the account over
>> the
>> phone - if you want to get this information, you need to write in, pay a
>> fee
>> and we'll send the number out to you in the post."
>>
>> Just what you want when you're locked out, to have someone post you the
>> means to get in. Needless to say I was locked out for the night and had
>> to
>> find a B&B.
>>
>> Is this standard policy at O2? It sounds completely ridiculous. Or did I
>> just get some idiot? I asked to speak to a supervisor, but I just went
>> back
>> on hold until the money ran out, in all I spent the best part of 10, less
>> the price of a litre of milk and O2 SIM on that call as it was all I had
>> on
>> me. Fortunately the B&B owner was more trusting that I'd be able to pay
>> him
>> later.
>
> I sort of agree with O2
>
> Unfortunately for you, this is a data protection issue, and the
> potential ability of someone else to talk their way past your security
> password shouldn't be enough to access other details.

Hardly - given the fact that any organisation these days that you have a
contract for services with can use the fact that somebody - whether or not
it was you - used or misused your pin, password or whatever to justify
charging you money for services and they say they took all reasonable
precautions. Isn't that what passwords are for, after all?

Not enough to know it was me by passing all security questions, not enough
to know the date and time of the call, not enough to know the last three
digits of the number dialled? Come on...

> Memorising the number of the person you call the most can't be that
> difficult

No, I agree, but I never said it was the number I called the most, merely
the last one I used. Indeed I rarely use that number, it being the phone
that is used by on call staff at her company.


From: Andy Burns on 4 Jun 2010 15:25
Steve wrote:

> Anyone who'd know my password? Sure.

Sorry, I missed the bit where you said you'd gone through security, I
thought the only details you'd given were your name and the last three
digits of your phone number ...

I don't know whether to blame my speed reading, or your over-egged story!
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