MMC 3.0 POP3 Snap-in Error - Please Help!
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From: Matt on 4 Jan 2008 16:26 Hi we have SBS 2003 SP2, but am having a problem with MMC 3.0 and the POP3 snap-in it keeps crashing. There is a Knowledge Base Article KB921096, and it mentions the exact problem and that there is an update for it BUT it mentions that it is for those with SBS SP1 and R2 and that is it. The update doesnt come up of for me and even when I download it from the catalog it doesn't work. I really dont want to have to uninstall SP1 and I am not even sure if that will fix it but I dont understand why they only have it for those two groups obviously it affects others as well. Any help would be appreciated it is very frustrating.
From: Merv Porter [SBS-MVP] on 4 Jan 2008 16:50 I believe it affects WIndows 2003 SP2 installs as well: Getting the error "MMC has detected an error in snap-in"? http://blogs.technet.com/sbs/archive/2007/04/04/getting-the-error-quot-mmc-has-detected-an-error-in-snap-in-quot.aspx -- Merv Porter [SBS-MVP] ============================ "Matt" <Matt(a)discussions.microsoft.com> wrote in message news:F40CBEF7-1273-49EC-BF01-C82C993C7ABC(a)microsoft.com... > Hi we have SBS 2003 SP2, but am having a problem with MMC 3.0 and the POP3 > snap-in it keeps crashing. There is a Knowledge Base Article KB921096, > and > it mentions the exact problem and that there is an update for it BUT it > mentions that it is for those with SBS SP1 and R2 and that is it. The > update > doesnt come up of for me and even when I download it from the catalog it > doesn't work. I really dont want to have to uninstall SP1 and I am not > even > sure if that will fix it but I dont understand why they only have it for > those two groups obviously it affects others as well. Any help would be > appreciated it is very frustrating.
From: Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP] on 5 Jan 2008 03:04 SBS 2003 sp2 is merely Windows 2003 sp2. If your system is still on Windows update and you haven't flipped it over to Microsoft update you won't see it. Have you truly installed, or is this a post SBS 2003 sp1 or R2 box so you have all the other parts leading up to Windows 2003 sp2? Matt wrote: > Hi we have SBS 2003 SP2, but am having a problem with MMC 3.0 and the POP3 > snap-in it keeps crashing. There is a Knowledge Base Article KB921096, and > it mentions the exact problem and that there is an update for it BUT it > mentions that it is for those with SBS SP1 and R2 and that is it. The update > doesnt come up of for me and even when I download it from the catalog it > doesn't work. I really dont want to have to uninstall SP1 and I am not even > sure if that will fix it but I dont understand why they only have it for > those two groups obviously it affects others as well. Any help would be > appreciated it is very frustrating.
From: Gerard on 14 Jan 2008 06:59 Dear all, Sorry for my intrusion, but the poster seems to experience the same problems as me, with almost the same system specs. I've went through many a forum, but the problems seems to remain. I've downloaded the kb921096 and placed it into a subfolder. From there when started, the update cancels the install, mentioning an error that 'this update is part of an already installed SP, or I do not have the appropriate SP installed for this update' (might be slightly different, as this is translated from Dutch). The install of the update is halted, and the error in the MMC remains. All of the settings of the POP3 connectors that are already saved are preserved, but any changes I make cannot be saved due to this error. New mailboxes that need to be filtered in my global routing rules cannot be changed. Is there another way to apply the hotfix (that according to many users on other forums DOES work, just not with me). Any troubleshooting tips are greatly appreciated in advance, Thanks, Gerard "Susan Bradley, CPA aka Ebitz - SBS Rocks" wrote: > SBS 2003 sp2 is merely Windows 2003 sp2. > > If your system is still on Windows update and you haven't flipped it > over to Microsoft update you won't see it. > > Have you truly installed, or is this a post SBS 2003 sp1 or R2 box so > you have all the other parts leading up to Windows 2003 sp2? > > Matt wrote: > > Hi we have SBS 2003 SP2, but am having a problem with MMC 3.0 and the POP3 > > snap-in it keeps crashing. There is a Knowledge Base Article KB921096, and > > it mentions the exact problem and that there is an update for it BUT it > > mentions that it is for those with SBS SP1 and R2 and that is it. The update > > doesnt come up of for me and even when I download it from the catalog it > > doesn't work. I really dont want to have to uninstall SP1 and I am not even > > sure if that will fix it but I dont understand why they only have it for > > those two groups obviously it affects others as well. Any help would be > > appreciated it is very frustrating. >
From: "Shawn Shao [MSFT]" on 15 Jan 2008 04:11 Hi Gerard, Thank you for posting here. From your post, I understand that you also encountered the POP3 Connector error described in KB921096. However, the update cannot be installed due to some other error message. Before we go any further, I would appreciate your help in clarifying the following questions: 1. What's the system version and Service Pack level? 2. When did this issue begin to occur? Have any hardware or software changes been made recently? 3. Is the error message the following? Does this issue persist if we select the third option? "MMC has detected an error in a snap-in, it is recommended that you shut down and restart MMC O Report this error to Microsoft, and then shut down MMC O Continue running and ignore errors with this snap-in for the rest of the session O Continue running and always ignore errors with this snap-in, regardless of user or session" To check the installation process of KB921096, please help me collect the following log files for further research: 1. KB921096.log --------------- 1. Click Start->Run, type "%windir%" without quotation marks and press Enter. 2. Locate a file named KB921096.log 2. MPS report --------------- a. Please download the MPSRPT_SETUPPerf.EXE from the following link and then run this tool to gather some information from the problematic computer: http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9 15706/MPSRPT_SETUPPerf.EXE b. Double-click on the MPSRPT_SETUPPerf.EXE file. [Note] This process may take some time; however, it will not have a negative effect on the performance. c. A CAB file will be generated in the %systemroot%\MPSReports\Setup\Reports\Cab directory called%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports generated by the MPS Reporting Tool. You can zip these log files and send them as attachments to my mailbox v-shshao(a)microsoft.com I am looking forward to your feedback. Best regards, Shawn Shao Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ===================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights.
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