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From: SC Tom on 5 Jan 2010 18:38

"MikeR" <nf4lNoSpam(a)pobox.com> wrote in message
news:uXMUAtkjKHA.2188(a)TK2MSFTNGP04.phx.gbl...
> SC Tom wrote:
>>
>> "MikeR" <nf4lNoSpam(a)pobox.com> wrote in message
>> news:uFeZyejjKHA.5608(a)TK2MSFTNGP05.phx.gbl...
>>> SC Tom wrote:
>>>>
>>>> "MikeR" <nf4lNoSpam(a)pobox.com> wrote in message
>>>> news:Ok8frRhjKHA.6096(a)TK2MSFTNGP02.phx.gbl...
>>>>> When I boot my machine, I get a dialog with the title "Internet
>>>>> Explorer cannot display the webpage". No hint of what program or
>>>>> webpage it's referring to. I'm using Avast free AV, and Spybot SD
>>>>> Resident.
>>>>>
>>>>> In Startup are 2 Hewlett-Packard shortcuts, pointing to "C:\Program
>>>>> Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe" and
>>>>> "C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe", a
>>>>> Microsoft Office shortcut pointing to "C:\Program Files\Microsoft
>>>>> Office\Office\OSA9.EXE" -b -l
>>>>> and a Logitech one pointing to "C:\Program
>>>>> Files\Logitech\SetPoint\SetPoint.exe".
>>>>>
>>>>> Event viewer(Application) has 2 warnings. I don't have a FAX modem, so
>>>>> I don't know why this would even be checked.
>>>>>
>>>>> Fax Service failed to initialize any assigned fax devices (virtual or
>>>>> TAPI). No faxes can be sent or received until a fax device is
>>>>> installed.
>>>>>
>>>>> The outgoing routing rule is not valid because it cannot find a valid
>>>>> device. The outgoing faxes that use this rule will not be routed.
>>>>> Verify that the targeted device or devices (if routed to a group of
>>>>> devices) is connected and installed correctly, and turned on. If
>>>>> routed to a group, verify that the group is configured correctly.
>>>>> Country/region code: '*' Area code: '*'
>>>>>
>>>>> How can I identify the source of this message, so I can deal with it?
>>>>>
>>>>> Thanks, Mike
>>>>>
>>>>> The content of the dialog is:
>>>>>
>>>>> This program cannot display the webpage
>>>>>
>>>>> Most likely causes:
>>>>> You are not connected to the Internet.
>>>>> The website is encountering problems.
>>>>> There might be a typing error in the address.
>>>>>
>>>>> What you can try:
>>>>> Check your Internet connection. Try visiting another website to
>>>>> make sure you are connected.
>>>>>
>>>>> Retype the address.
>>>>>
>>>>> Go back to the previous page.
>>>>>
>>>>> More information
>>>>>
>>>>> This problem can be caused by a variety of issues, including:
>>>>>
>>>>> Internet connectivity has been lost.
>>>>> The website is temporarily unavailable.
>>>>> The Domain Name Server (DNS) is not reachable.
>>>>> The Domain Name Server (DNS) does not have a listing for the
>>>>> website's domain.
>>>>
>>>> Have you recently installed or updated an HP printer or all-in-one? The
>>>> 2 HP files are generally associated with the PSC all-in-one series,
>>>> which are printer, scanner/copier, and/or fax in one.
>>>> Go to Start, Run, type in MSCONFIG and press enter. Look on the Startup
>>>> tab and see if there is anything you don't recognize.
>>>> Along with what you have for malware detection, you might try
>>>> MalwareBytes (free version) http://www.malwarebytes.org/mbam.php and
>>>> SuperAntiSpyware Free http://www.superantispyware.com/download.html .
>>>> You can always uninstall them later if you don't want them.
>>>
>>> Thanks Tom,
>>> I do have a PSC2175, it's not a new install.
>>>
>>> The latest install I can think of that may be associated it DSL service
>>> from AT&T. There are 2 AT&T items shown by msconfig (I prefer AutoRunS).
>>> I didn't disable them.
>>>
>>> I do have MalwareBytes. I DL'd SuperAntiSpyWare and it found a bunch of
>>> tracking cookies (no surprise), and a fairly nasty 'lil critter,
>>> ASPRTMM1.dll. Those were all quarantined, and I re-booted, and still got
>>> the dialog.
>>
>> If you don't have a fax, you can uninstall it if it shows under Printers
>> and Faxes, or disable the fax service in Services.
>> Try disabling the AT&T items as a test. You can always re-enable them
>> later. If there is a service associated with the items, try setting them
>> as Manual instead of Automatic (if they're set as such).
>> Are there any settings in the AT&T program that tell it to check for
>> updates on boot-up?
>
> BINGO! It was one of the AT&T apps. I couldn't find a setting in the
> software to configure it to not run at startup. I'll contact AT&T to see
> what they have to say.
> Thanks, Tom!

You're welcome! Let us know how it turns out.
--
SC Tom

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